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Trackon Couriers Complaints & Reviews

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Updated: Jan 31, 2026

Complaints 3302

Resolved

418

Unresolved

2884

So far, so good. Trackon Couriers is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Trackon Couriers will keep up the work and continue to help more customers with their concerns even better 🤝

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Trackon Couriers reviews & complaints page 27

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Address: Faridabad sector-23

How can u be mark by complaint as resolved coz I Didn't received any information regarding this even after doing a complaint many times . Pan Card is returned back undelivered why I didn't delivered to me . Here I m waiting for your response pls try to solve my problem as soon as possible

Trackon Couriers customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Nov 9, 2021

Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.

Manali Kaushik's [Complaint's author] reply, Nov 23, 2021

Ack- 695109700018285

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Nov 12, 2021

We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

Manali Kaushik's [Complaint's author] reply, Nov 23, 2021

I didn't get any response . As after doing many complaints but no one is going to solve it I rqst u to solve it as soon as possible

Manali Kaushik's [Complaint's author] reply, Nov 27, 2021

Where I get the information about my pan card?

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Address: Near Rani Bagh hotel, VILLAGE AND POST JHLAMAND

Pan card not delivered but on Trackon courier site it says pan card delivered on 27 October 2021. Not able to contact them as no number for Jodhpur branch is mentioned on site and call is not recieved on number mentioned on Google maps address. What to do now. AWB number[protected]. My contact number [protected]

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Nov 9, 2021

Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Nov 12, 2021

We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

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Address: Trackon courier

I have a courier from Dhanbadh to Kerala booked on 26/10/2021 via Prime Track, its a apple laptop the whole package weights around 2.9 kg they have charged rupees 1450 as courier charges including insurance, unfortunately the courier when I received is damaged its unusable laptop display need to replaced contacted the trackon customer care they given another number for prime track I forward all the details and images to that number via wattsapp but till today no response that number ([protected]) is switched off now, how can I resolve my problem

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Pan card was supposed to be delivered by 20 oct 2021- but sill have not got the physical Pan card in hands. consignment number:[protected]

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Nov 8, 2021

If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information.

M

MithunDk

Nov 8, 2021

15-digit acknowledge number is "N-[protected]"

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Nov 16, 2021

Inconvenience caused is highly regretted. Kindly E-mail your query to [protected]@nsdl.co.in

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Address: Address 1G & 1H GROUND FLOOR, NISHIGANDHA APARTMENT,, BESIDE FCI GODOWN, PRASHANT NAGAR, NAGPUR, NAGPUR, 440015, 7028018528 7276030886

Hi, I am P.D. Jaiswal. My PAN Card Shipment was Booked on[protected]. On[protected] I call to Trackon Courier Service Customer Care Nagpur Branch Number but their Both Numbers is Out of Coverage then I call their Delhi Branch Customer Number & I register a Complaint then I have received a Complaint number by SMS (as shown in below picture). Today[protected] I call them again to know the Status of my Complaint and they are saying due to Festival reasons my complaint is still under processing.
I want @NSDLeGovernance please look into the matter and please do not use Trackon Courier in Future.
Please send my PAN Card as soon as possible.🙏🙏🙏

Trackon Couriers customer support has been notified about the posted complaint.

Nov 19, 2021

Updated by Palv Finally, I have received my PAN Card on[protected].

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Nov 8, 2021

Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Nov 8, 2021

Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.

Palv's [Complaint's author] reply, Nov 9, 2021

Acknowledgement Number:- 881031192151316

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Nov 16, 2021

This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

Palv's [Complaint's author] reply, Nov 19, 2021

Finally, I have received my PAN Card on 17-11-2021.

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My PAN Card is not delivered. It says out for delivery from 30/10/2021 but till now no delivery received.

I have called support and they gave me 5 different numbers to call but no way to trace the card yet.

Ref[protected]

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Nov 8, 2021

Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Nov 10, 2021

We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

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My PAN card has been dispatched on 14-Oct-2021 by NSDL via Trackon Couriers with bill no.[protected], but has not been delivered yet. When tried contacting them, my call was not picked up and the tracking status is also not updated after 18-Oct-2021. Kindly arrange for the earliest delivery of my PAN card.

Nov 11, 2021

Complaint marked as Resolved

finally got delivered consignment after long time

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Nov 8, 2021

This is to inform you that we have taken note of your grievance. We will investigate the matter and revert you shortly.

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Nov 10, 2021

We request you to refer our response sent from the email ID [protected]@nsdl.co.in for your reference.

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Website: trackon.in

My pan card was dispatched on 6th October now it is 1st Nov but I haven't received it yet. NSDL customer care isn't giving a proper reply, trackon couriers numbers are invalid not able to contact them. MY tracking no. is[protected] When I tried to track my delivery status, the trackon courier website showed an invalid tracking number and details not found error. When I tried to file a complaint, the trackon courier site was not reachable and the other way which was to reach the customer care support was also unresponsive.

Trackon Couriers customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Nov 9, 2021

We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

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PAN Card sent by Trackon Couriers Pvt Ltd, vide bill no. AWB[protected], it is expected to be delivered by 05/10/2021 as per NSDL site. But till now I have not received. I have received a sms from trackon that AWB[protected] has been delivered on 05/10/2021. But till now I have not received my PAN Card.

I tried to reach out to Trackon but the contact number is not reachable.

Please do the needful

Nov 14, 2021

Complaint marked as Resolved

Received it after raising complaint on Trackon portal

Trackon Couriers customer support has been notified about the posted complaint.

Nov 14, 2021

Updated by Nicks121 Received it after raising complaint on their portal.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Nov 9, 2021

We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

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Address: Commercial chowk, darbhanga Bihar

I had send my parcel from Darbhanga to Bnagalore on 22nd october 2021.
I was promised it will be delivered in 4-5 day, however item is still not delivered and it contains some important document ID's which needs to be delivered soon.

There is no proper response from trackon local courier service plus the number which is provided for Bangalore location. Please help.

consignmnet number :[protected].

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Dear Team, we have booked a courier from Jaipur to Ranchi by Air.

Tracking No.[protected]

It is showing forwarded to Ranchi on 29th Oct 2021, but same date it is showing arrived at location ( Kanpur ) .

Don't know the story behind it .. it is top urgent courier. People are crying for this special part which is in transit.

NEED URGENT REPLY WITH THE SOLUTION.

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I haven't received any information regarding my pan card as after doing a complaint my time but I didn't get any response by your side. Pls take a serious action towards this.
Thank you

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Nov 8, 2021

If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information.

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Nov 8, 2021

If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information.

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Nov 9, 2021

We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

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Address: Dn nagar andheri west near ymca midc quarters c-1 room no 202

No.[protected]

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Not coming my parcel after 7 day

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Address: #719-20 sanjay gandhi colony near chd road

This is second time with me that delivery boy has not delivered the pan card. They just call for 4-5 second only one time. And also we cant call back to them. I need physical pan card as proof. But it has taken approx 7-8 to me then also not delivered. Please its a humble request to make sure that delivery boy deliver the pan card at given residence. And also they sigh buy themselves where we have to do the sign. Please sir you can call as coustmer care inqure on my number that is [protected]. I recieved a call from [protected] this no. But now when i call it is no available. Its a humble request to a imigate action agains them. They are just making fools us. We need the proof but then doesnt take it seriously. I live in ludhiana punjab. They just call from 10-11 km away and say they from their. This should not be happen. Please solve my problem

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Nov 8, 2021

If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information.

NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Nov 9, 2021

We are still waiting for your response. Please write us at [protected]@nsdl.co.in. Our team will be happy to help you.

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My order has reached gurgaon hub on 20th october. They are not delivering to my home. When I call them they say today it will get deliver. Everyday they are delaying.

Worst courier service.

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Address: 38J/22,MAHARAJA TAGORE RAOD, UTKAL SHISKHA SANSAD, DHAKURIA

Dear Sir/Madam,
I am Prasanjit Biswal from Kolkata, my address is 38j/22, Maharaja Tagore Road, Utkal Shiksha Sansad, Dhakuria, 700031.
My order is[protected] RefNo[protected] but still have no such information this delivery.

Mail Id- [protected]@gmail.com
Mob - [protected]

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Address: Vill- Kamalpur, Beside Hindu Milan Mandir Street, CHAKDAH-BONGAON Road, Nadia-741222, West Bengal

Website: www.trackon.in

Hey Trackon team! Your customer service (both e-mail & telecom) are just useless no satisfactory response and they don't reply e-mails.
My consignment no.[protected]
Content- CA Intermediate Books
Consignor- ICAI-cds
From the last 7days its showing "in transit" and it didn't arrive to my nearest Trackon hub yet. How in the world it take more than 2days to ship within the state after it arrived in Kolkata hub.

A screenshot is also attached below.

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Website: Trackon

My order expected time to deliver was upto 24th-Oct-2021. It was a book. It's 29thOctober today but no information on order delivery yet. When trying to track using AWB NO. Trackon website showing it invalid number. Kindly deliver my order at the earliest and communicate order status to me

Order no[protected]
Date of order- 12-Oct-2021
Mobile no- [protected]
AWB no[protected]

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Hello this is Nayan Parmar . It's around more than a half month that I haven't received my pan card . I m trying to call no one is responding and the said If it comes it will delivered to you but the problem is when I track my pan card it will go to the main hub . I don't know more about you but I know it's a trustworthy site I want you to take an action towards my pan card as soon as possible. Thank you

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Nov 1, 2021

Inconvenience caused is highly regretted. Kindly provide us with your PAN/Acknowledgement number to check the status.

Nayan12's [Complaint's author] reply, Nov 2, 2021

Pan Card No:- FFGPP7236P
Acknowledgement No:-881055275501052

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