| Address: Address: shop no 2 satya soc, opp rajdeep soc, near vodafone gallery, Naupada, Thane West 400602 |
To,
The Appellate Authority,
Subject: Complaint regarding courier no[protected] containing my Pan Card
Respected Sir/Mam,
This is to bring to your notice that I applied for the replacement Pan Card via NSDL website and received the abovementioned application number and email
Ever since receiving the email, I have been tracking NSDL website for getting the status of my physical pan card dispatch... two days before on 19th Jan 2021, after more than a week, it showed that it has been dispatched by Trackon Courier Services. When I visited the trackon website for further tracking, it shows that my parcel is at the Thane Main Hub and is sitting there since 12th Jan.
I would like to register the following complaints:
1. Why wasn't the status not informed before 19th on NSDL website or by Trackon?
2. Why did the courier service not contact me or attempt delivery till now?
3. I tried calling up the hub based on their website number but no one answers. I am a doctor on COVID duty in Pune since August and my elderly parents are alone at Thane. How the hell am I supposed to get the Pan Card?
4. Why is NSDL relying on such a irresponsible courier service.?
I am sending the details, I have already had a harrowing experience once ordering a physical pan card through an agent last time. The card was returned, destroyed and discarded because he entered the wrong PIN Code. This time I did the process my self and am getting this experience.
I am requesting you, I am a doctor working at COVID Centre in Pune. Have some consideration and instruct the Courier service firmly.
Details are as follows
Name of Pan Holder: Dr. Chetan Vinay Deshmukh
Trackon courier services
Shipment no
[protected]
Address Bldg no 2 Flat No 19, MHADA Colony Maharashtra Nagar, Near Eden Woods Society, Thane West 400610
Current status as shown: At the Thane Main Hub of the Track On Courier
Contact person of Trackon Courier as shown on website: Mr. Daljit Pandey
Ph: [protected]
Address: shop no 2 satya soc, opp rajdeep soc, near vodafone gallery, Naupada, Thane West 400602
Courier thane office [protected]
Aug 7, 2021
Complaint marked as Resolved
Trackon Couriers customer support has been notified about the posted complaint.