Tradus India Complaints & Reviews

Ordered for yepme blue color half sleeve,they have sent a grey color

I have requested for the right product, they gave email to send the snap shot, which I have sent

Now, they are telling that color is not a guarantee and the matter closed

Is it the way they move with customers.

J Satagopan

Shipment Details for Order ID: 2290211

Item ID Product Merchant Name Courier Airwaybill No
1711149 Dell XCD35 mobile Phone Govind Electronics BLUEDART [protected]




im ravi.. i received my product of dell xcd 35 today (10/3/12) which was ordered on 5/3/12.. but product has following complaints


1.product box seal was broken
2. 'return' button is not working good in mobile
3. memory card is not working which has been given along with product
4. nokia ear phones are given insted of dell ear phones


kindly respond to my mail as soon as possible

my details
k.raviteja
ph no [protected]
room no 196. block 6,
au engg hostels,
andhra uniuversity. 530003

I had ordered for HP pendrive on 20th of feb 2012, the product details are below and they delivered wrong product. I complained to customer care the very next day itself but no use at all.
It is more than 15 days since I gave complaint regarding wrong product delivery. All the answer I got from customer care is "we need some more time". I dont know how much time more they need. Months or years.

Dr.Manjunath to kavita.anand, traduscustomer.
kavita.[protected]@tradus.in,
[protected]@ibibogroup.com
date Wed, Feb 22, 2012 at 10:05 AM
subject Fwd: Manju
mailed-by gmail.com
Images from this sender are always displayed. Don't display from now on.
show details Feb 22 (13 days ago)



Hi I had ordered for "HP v220w 16GB Flash Drive" with transaction ID: 2218727 and other details as below but I have been sent "HPv210w 16 GB flash" drive.
As per the telephonic conversation with the customer care executive I am sending the snapshots of the product delivered to me by the tradus people.

Please make arrangements to exchange the same as early as possible.
Do not make this as my first and last purchase by delaying the exchange.
Thank you
Dr Manjunatha YC.
Ph no [protected]


[protected] Forwarded message[protected]
From: Tradus <[protected]@tradusupdates.in>
Date: Mon, Feb 20, 2012 at 10:36 AM
Subject: Transaction ID: 2218727 - Payment Authorised
To: [protected]@gmail.com



Hi Manjunatha ,

Congratulations your payment has been Authorized. You can track your order by clicking here

I am Kavita Anand your customer service specialist assigned to assist you.

Your Order Details
Transaction ID: : 2218727
Product Description :
Item Id Product QTY Price Shipping Other Charges
1621037 HP v220w 16GB Flash Drive 1 699 0 0.00
Gift Voucher Value : Rs. 70
Total Amount : Rs. 699
Amount Paid : Rs. 629.00
Payment Type : Net Banking

We value your relationship and will continue to offer you top brands at lowest price and outstanding service.

For any queries - Please do write to me at kavita.[protected]@tradus.in. and mention your Transaction ID

Thank you for buying on tradus.in!

Kavita Anand
Connect with me at www.ibibo.com/Kavita.anand
Customer Care [protected]@ibibogroup.com
to "Dr.Manju" <[protected]@gmail.com>
date Wed, Feb 22, 2012 at 11:00 AM
subject 'Tradus=181-548' Transaction ID: 2218727 -Wrong product sent
Important mainly because of the words in the message.
hide details Feb 22 (12 days ago)

Hi,

Thank you for writing to tradus.

Your mail will be assigned to our specialized Customer Care Member to reply to your queries within the next 48-72 hours.

Since your mail is being tracked through the subject line, for any future correspondence, I request you not to change the subject line.

In case you want to share your order ID or any other details, please reply to this mail with the relevant details.

Happy Shopping!

Preeti Rai
Team Leader
Tradus Customer Care
http://www.tradus.in



Customer Care [protected]@ibibogroup.com
to "Dr.Manju" <[protected]@gmail.com>
date Thu, Feb 23, 2012 at 11:52 AM
subject RE:'Tradus=181-548' Transaction ID: 2218727 -Wrong product sent
Important mainly because of the people in the conversation.
hide details Feb 23 (11 days ago)


Hi Manjunatha,

Thank you for writing to us and sharing the details.

As per the conversation over the phone: [protected], I have arranged the reverse pick up for the product.

The process will take 7 days. Please share the AWB number so that I can track the order and assist you further.

Once I receive the product the replacement or the refund depending on the availability of the product will be done.

Be assured, I am taking care of the concern.

In case if any more help required please reply to this e-mail. I will be glad to assist you.

Regards,
Heena
Customer Care Executive,
Tradus Customer Care Team,
www.tradus.in

Now you can check your order status real time! Visit our home page for the new feature "Track Order"
Customer Care [protected]@ibibogroup.com
to "Dr.Manju" <[protected]@gmail.com>
date Wed, Feb 29, 2012 at 2:20 PM
subject RE:'Tradus=181-548' Transaction ID: 2218727 -Wrong product sent
Important mainly because of the people in the conversation.
hide details Feb 29 (5 days ago)

Images are not displayed.
Display images below - Always display images from [protected]@ibibogroup.com
Hi Manjunatha,

Thank you for calling us.

Item Id: 1621037

Product name: HP v220w 16GB Flash Drive

I apologize for the inconvenience caused due to delay in reverse pick up.

As per the records the reverse pick up was delayed as the courier partner do not provide the service in that area.

Don't worry, I have arranged the reverse pick up again.

Please mention your Name, Order Id at the parcel.

Once, shipped please provide us with the courier details so that I can track it.

Be assured, I am personally taking care of the concern.

Looking forward for your patience and co-operation in the interim.
- Hide quoted text -

Regards,
Heena
Customer Care Executive,
Tradus Customer Care Team,
www.tradus.in
I ask tradus peoploe to give an explanation for the delay. I have been undergone mental torture, waste of my time in calling customer care.
Guys do not shop with tradus. They are cheaters. I have red lot of problems with the tradus people regarding wrong product delivery and other cheating things.

Tradus did fraud with me,I have ordered Glamorous Earrings with Golden and Pink Crystals but I've received some necklace that was not ordered by me. i have registered the complaint in their site 3 days before,but till today there are no response.I am sending you the pic and details of earring that I've ordered and also the pic of what I've received.

This is with my order number 2250749 placed on 26/02/2012, I ordered a Videocon Refrigerator online from www.tradus.in, after this I also wrote to them to ensure they deliver this on time and they replied back stating that the normal dispatch period is 5 working days and they will ensure that they deliver the product within the mentioned 5 days.

Today is 03/03/2012, exactly 5 working days from my order date and the product is still not shipped. The status on their website is simply stuck on 'Awaiting Dispatch', if at all they had a number to call on, I could have at least called them to chase on this. I also wrote to them via this site mentioning them to take due care while processing this order to which they replied stating the 5 days dispatch time and promising to do so (refer attached).

I personally am someone who believes in e-commerce and supports online purchase of such high value items but sites such as www.tradus.in are bringing bad name to the industry at large and should discontinue the business and get out of the market or simply create a better supply chain for themselves as most complains I saw on this site are about delivery and dispatch of the products. Now I am not even sure weather I should have order the product from these guys.

Regards,
Pawan Sood

Sir,

I bought a Weston 2060 5.1 Channel DVD Player from Tradus.in vide Transaction ID: 2238394 and had paid for the same using Net-Banking on 24 Feb 2012. As per their website, the product was supposed to be shipped within five working days, but has not been shipped yet. I have sent numerous e-mails and complaints to their customer care department at no avail. Please take up the matter with them and help me resolve the issue.

Regards,
Subhayan Mukherjee

You guys are the biggest fraudsters !! I will make sure your case goes to consumer court and the the newspapers!!!

I ordered 2 vox v11 phones on 13th feb 2012 , and today after 10 days you delivered the product but altogether a different one - I have been given the lower version v9 - One of your collegues called on 18th and he gave us the option we clearly told them we only want v 11 vox else refund our money, inspite of this we have been sent a different product altogether.. refund the money or I am definately taking up this case.. your customer services are horrible! The invoice on the delivered box says V11 but inside V9 was packed!!! scamers!!



My order numbers are 2193060 & 2193153.

My contact number is [protected] & [protected]

I bought headphone with San Disk memory card 4GB of Rs 599 from www.tradus.in. After 2 days i send them mail to cancel my order as they have no contact number at all. they send me reply that we will contact you in 72 hours..but even after a week after sending so many mails no reply received. Then after 10 days they delivered the product totally different product instead of that which i bought. and memory card is o[censored]nknown comp[any rather than San Disk.My order no. is 2204896 and i am still sending them mail to refund my money and take away your product. They are real fraud. They think others are fool. But this time they have to pay for this.

I had recently bought a mobile phone online from Tradus.in.
However the phone was delivered to me without a proper Bill / invoice.
As per the deal, the mobile phone carried 1 year manufacturer's warranty. How can i avail 1 year warranty without a bill?
I have contacted their customer care so many times and every time they have only one answer.
"We are working on it, give us some more time" And now they have even stopped responding to my mails.
They asked for phone IMEI and serial number and I had provided that long back

I have begun to suspect that this could be a grey market that they have shipped to me, why else there would be so much delay in obtaining a bill from the dealer who shipped it. (DBM Marketing India Pvt Ltd)

I have shopped online on so many websites and have a bill for everything purchased even if its value was very less.
I have to admit that customer service of Tradus in this case is pathetic.
Ebay customer service is too good. They resolve problems in no time and keep the customer interests in priority.

Seeing this kind of attitude I will not shop with Tradus anymore and would advise people the same.

Order Id of tradus purchase. : 2132949
Complaint Id with customer care: Tradus=162-639
Order Placed on 24-Jan-2012 received on 30-Jan. Since then I am mailing customer care to get me the invoice

Thanks
Zeeshan
Email- [protected]@gmail.com
Cell: +[protected]

I have ordered a product with the following details

Your Order Details
Transaction ID: : 2132484
Product Description :
Item Id Product QTY Price Shipping Other Charges
1507007: Imation Apollo M250 1 TB 2.5 Inch Portable Hard Disk Drive 1 4875 0 0.00

Amount Paid : Rs. 4875
Payment Type : Debit Card

This transaction happened on "24th Jan 2012"

Then i was informed of the refund with the refund reference id being :2132484_562 and was told that they have done the refund on "feb 07,2012"
Then i have checked my bank A/c and found no refund was done than sent them a mail with my bank statement attached As of 10th feb 2012 from 24th Jan 2012, Highlighting that there is no refund reflecting into my A/c on 11th feb 2012.Still no info from them.

Please give me the refund transaction ID, if you guys have really refunded the money

item id : 1363291
product was not satisfactory.
tradus.in sent aramex courier to take the product bak. they have taken back the product but not refunding the money. it is already 2 months, we have not received the money back. now they are not even replying to our complaints. we asked them to talk to us on phone ([protected]) for this problem but they are not calling us. neither they have provided their phone no. so that we cant trace them. we have been cheated. they have digested our hard earned money
satish

Tradus.in Features:

1. No Support Phone Number unlike most of the other shopping sites (without phone number only we can conclude that they are fraud)

2. Pathetic email support

3. My refund not yet done, it's been more a month now they are trying to fooling around with computer generated replies. No refund as found in most of the user reviews online.

My suggestion and request to dear brothers and sisters, avoid Tradus, same product will be available in other shopping sites where at least phone support is there. It’s okay to pay a little more if you are getting support and promised delivery guys.

ANYONE PLEASE FILE A COMPLAINT IN THE COURT TO REMOVE FRAUD SITES LIKE TRADUS FROM INDIA. CHECKOUT THE REVIEWS ONLINE AS A PROOF.

For Tradus:
Order No.: 2038449
Item Id :1385194
Amount: Rs.13900/-

Dear Sir,

I have order a Philips 5.1 Channel Speaker (with USB) DSP5500U against item id :1371616 @ tradus.in on 6-Dec-11 Transaction ID : 2028035,

Thru Netbanking from my dad's account, i have got a mail from vandana arora saying that the item is out of stock & they have initiated refund on 12-dec-11, but still after many discussions & mails from them i haven't got my money back on my account,

reason they are telling that's some technical problem, which don't believe, hence i request to kind attention on this sir,

Thanking You
Prasanna

I have purchased a pendrive from Tradus.in on date at 06 dec 2011 & on date at 20 dec 2011 a mail comes from tradus customer care that your product has been deliver but i dont have receive that product and also i have complain in tradus customer care Immediately but no response from customer care till now. So please help me to do needful against this company.

HI

I ordered a camera Sony Cybershot DSC HX9V of price 15469 on 11th of Dec now after 4 days the order status is Awaiting Dispatch, now I want to cancel my order I sent mail several time to their customer care executive Preeti Rai but they are not responding me.

Tradus.in's customer care service is really so much pathetic, they didn't gave any number and address on their site, also not responding on portal complains.


Thanks,
Dinesh

Dear sir,

Item id:1371170 ( TRADUS.IN)

I have purchased a one mobile (Model : Olive VG300). Today I hv received the same. I hv paid a cash to the courier delivery boy but I was surprised when I hv opened a Box. Only Handset and Charge was there. Battery was not in the courier. ( No headphone, No Data Cable) and inside box was completely opened. SO poor service of Tradus.

Now is there any mean of Mobile without Battery?

I have bought this mob from Tradus.com
I am requesting you to kindly take some action against resposibility of Tradus.com
I will not refer to anyone those are buying from Tradus.com and Olive mobile also if you will not take the corrective action.

Kindly guide me.Pls find herewith attached mail received from Tradus regarding the receive following accessories along with the product

Rakesh

[protected] Forwarded message[protected]

Date: Wed, Dec 14, 2011 at 11:16 AM
Subject: Re: 'Tradus=140-820' Customer feedback: Product Information
To: Customer Care <[protected]@ibibogroup.com>


Dear Priti,

Pls findherwith attached mail received mail from Vandana. As informed me, along with the product I wil get a

* Battery
* Charger
* Headphone


But I have not received any battery. This is complete misguide concept and complete unethical. I want mobile battery with in 5 days. I hope u resolve and understand my problem.

Waiting for your reply Priti. and Kindly take some action against you team who are not working ethically.

Rakesh


Hi Rakesh,

Thank you for choosing tradus.in.

I am glad to see that you have placed your first order with us, welcome to our Tradus.in family.

As per your mail, I understand that you have multiple queries. Let me resolve each one of them.

It was a great pleasure to speak with you over the phone.

As discussed, your order against the item id:1371170 has been verified.

Please note that our standard time for shipping a product is 5-7 working days.

However, once your product will be dispatched, I will update you with the courier details.

Further moving on to your other query, you will receive following accessories along with the product.

* Battery
* Charger
* Headphone

I look forward to your support.

I hope I have been able to resolve the query to your satisfaction.

In case of any more help required, please respond on this mail. I will be glad to help you once again.

If you wish to pass on a feedback regarding my service, kindly click on the following link:
http://www.surveymonkey.com/s/FT27ZQ6
Regards,
Vandana Arora
Customer Care Executive,
Tradus Customer Care Team,
Follow me on http://www.ibibo.com/ vandana.arora

Now you can check your order status real time! Visit our home page for the new feature “Track Order”


On Mon, Dec 5, 2011 at 11:21 PM, Customer Care <[protected]@ibibogroup.com> wrote:

Hi,



Thank you for writing to tradus.



Your mail will be assigned to our specialized Customer Care Member to reply to your queries within the next 48-72 hours.



Since your mail is being tracked through the subject line, for any future correspondence, I request you not to change the subject line.



In case you want to share your order ID or any other details, please reply to this mail with the relevant details.



Happy Shopping!



Preeti Rai

Team Leader

Tradus Customer Care

http://www.tradus.in

we had ordered a bedsheet online on tradus.in which is showing yellow-orange colour, but have received the wrong color (pink) of the product which is torn also against the item id 1363291. it has been mentioned on the site that wrong item will be replaced or refunded. but despite our regular complaints, they are not attending to it.
Transaction ID: 2021588
Order Date: 01 Dec 2011
Total Price: Rs. 769

they have cheated us
please help

shweta
mob: [protected]

On the dhanteras sale, I purchased a 1gm gold coin on their site. Transaction ID: : 1968508. I received the other item in order thur bluedart while the gold coin itself was never delivered. I contacted Parul Kaushik immediately regarding this and she said she wil look into this in 3 days. After 3 days she tells me the item is delivered vai speedpost and send me email saying item has been delivered. Now I am traveling from tomorrow and requested her that either she refund or ship asap. And she is saying she needs another 3 days. I don't know... Pathetic service. How can one send a god coin via speed post? Since I came to my new flat, I ahve not even seen the face of local postman even delivering mail. I wnat refund for my item as I ahve not received my item to-date. I requested that she provide me info as to who signed it and so far no response. In case I do not recv refund in next few days, I will escalte the issue high up and with my card company. Thsi is really shady business..selling gold coins on Dhanteras and then saying, tehy are delivered via normal post. Really unhappy

I had ordered a Olive Company Handset from Tradus website; everything was good till the order was placed but after that it was vice versa. The shipment was suppose to be delivered within 5-7 days but instead I had to follow the courier company and finally the package was delivered after 15 days.

The courier company used by Tradus (Aramex) is one of the cheap and pathetic one.

The shipment I received was in a Non-seal position and the entire Box was broken.

I had sent a emal to the Tradus team but nothing is done by them yet. below i the copy of my email.

________________________



Hi Team,

From: Sanjay Khemani ([protected]@gmail.com)
Date: Friday, October 21, 2011 02:59 PM
To: kavita.[protected]@tradus.in (kavita.[protected]@tradus.in); 'Customer Care' ([protected]@ibibogroup.com); 'Parul Kaushik' ([protected]@ibibogroup.com)
Subject: RE: Transaction ID: 1946520 - Order Authorized


With regards to the above mentioned order, kindly note that I will never ever buy any products from your website. The service that I have received from your site is the worst I have ever come across.



According to you my order was shipped on 14th Oct and I received the order yesterday i.e. 20th Oct. The courier service of Aramex is worst then our local post office services too. They kept the parcel with them for 7 days and falsely updated their system as Sanjay Khemani does not have money to pay hence the shipment is on hold.



I had to call 5 times to Aramex services spend money to get the shipment delivered.



But the worst was yet to come, once I received the parcel I was shocked to see in the way the product was shipped. You’ll promise that the products shipped by your website are 100% genuine then why did I receive the product which had its seal of company packing open. The box of the phone displayed as if the phone was stamped by someone’s foot and I have paid Rs:1,350 for garbage which was kept in your store house.



Attached are some pictures of the shipment that I have received.





Best Regards,

Sanjay Khemani.
+[protected]

Facing delivery issues with Tradus.
First Aramex tried to eat the package off, marked it delivered without even contacting.
After going top down with Aramex, item delivered 6 days after it was actually marked delivered in a tampered state. 1556641