TRAI Complaints & Reviews

Mar 05, 2019

Updated by Naveen S M From: Naveen S M
Date: Tue, Mar 5, 2019 at 1:25 PM
Subject: CUSTOMER ID.:[protected]
To:

Dear Sir/Madam,

First of all i would like to brand your company as A UNPROFESSIONAL SERVICE PROVIDER. Next is your CUSTOMER CARE team which is a BUNCH OF IDIOTS.

Please note that i have been calling your CUSTOMER CARE no.[protected] from 22/02/2019 till date but none of them are solving the problems.

The problems are as following:
1) Product No.[protected] No KANNADA channels are available. I have registered my selection of channels successfully as per TRAI on the suggestion of your customer team but never got any confirmation in this regard. I am neither getting the channels as per TRAI registration nor as per my old package.
2) Product No.[protected] - No KANNADA channels are available. I have registered my selection of channels successfully as per TRAI on the suggestion of your customer team but never got any confirmation in this regard. I am neither getting the channels as per TRAI registration nor as per my old package.
3) Product No.[protected] - I have requested for temporary deactivation on 25/02/2019 but nothing has happened till date.

This is a clear violation of the TRAI norms as my connection has been deactivated inspite of sufficient balance. Moreover the amount is getting deducted from my available balance. On what basis has my balance deducted without giving the services. I now request PROFESSIONALY to a UNPROFESSIONAL company to resolve my complaints immediately and credit back the amount deducted from my balance for the period 22/02/2019 till date failing which i will be forced to approach Consumer Court for justice.

Thanks & Regards,
S.M.NAVEEN
[protected]

Mar 07, 2019

Updated by mksinha123 TRAI says - TRAI customer support has been notified and Your matter has been resolved.
We also know, as per policy guidelines, this situation should not arise. But due to lapses from TRAI, DTH Service provider are cheating the customers and TRAI Says another thing. Jab aapne policy banaya hai to use implement karwane ki Jimmedaar bhi TRAI ki hi hai. Agar koi complaint mil raha hai to use solve karne ki koshish karni chahiye, taaki TRAI ki aur DTH/Service provider ki Milibhagat sa ehsaas na ho. Public ko Cheat kiya jata rahe aur aap apni Dhun me Magan raho, this is not the proper way you are resolving the cases.
thanks

Mar 05, 2019

Updated by Madhav Borse Dear Trai, we are very unhappy due to videcon d2h service. At the time of recharge we take plan of 400 Rs. In that plan including channels are showing in starting and now says that channels not in plan. Also customer care no not connecting. Please help. This is happens second time. Always customer care no not connecting. Which is actual plan working on our d2h we do not know and also we are using same plan from long time. And right now last 2 months our pack is changing after 15 days of recharge and including channels not showing which was in montly plan. At time of recharge plan amount shows different and after half month plan amount shows different. This is not well.

Mar 04, 2019

Updated by ashwaniiitd Last five days I am trying to contact videocon d2h, but their contact number is either busy or not working. This is high level o[censored]nprofessionalism by the service provider.