TRAI Complaints & Reviews

Address: Surabhi Co-op Hsg Soc, Gulabnagar Chowk, Dhankawadi, Pune, Pune, Maharashtra, 411043

Hello sir / madam,
This is regarding tremendous hike in monthly cable charges. You are advertining as cable charges are reduced. But i think its wrong. Before 1.2.19 we can see channels in rs.300/- and now all these channels can be subscribed for rs.600-700. We did not expect this from trai. We thought trai is doing something beneficial for consumer but it goes wrong.

Still expecting something good. Please reduces cable charges.

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Address: 201, Nisarg CHS, sector 19, kharghar, 410210

Customer id[protected], name-bishwajit singh, email - [protected]@gmail.com, ph no - [protected]. Since last four months i have been requesting and raising complaints but no resolution instead the customer care executive intentionally harrased by diverting the call to other regional language and ultimately disconnecting (Several times the matter was raised with the higher ups over mail but no response). How can they steal someone's money. Please intervene and provide a legitimate solution and compensate the damage i have borne.

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As per trai guidelines, i have renewed for dish tv subscription but the same could not be update in the dish tv subscriber management system. I am getting message that that the balance is low and needs recharge immediately to avoid disconnection. Customer service agent informs that their system shows that the subscription due is 4th april but it is not updating. Due to the fault of management system software, the customer care agent informed that there is problem in set top box which needs technician visit. When i called the technician, he says since there is no issue of signalling or other stb problems no need to change the set top box.
I complained to the various people as well dish tv nodal officer delhi, up through mail but no response so far. Complaint has also sent through consumer complaint, but no one has responsed. Inspite of 7 days of email and other efforts, dish tv has not responded to me. I have tried to call nodal officer delhi but no one picks up the phone and no response received. Tried to call nodal officer deepak sharma telephone no.: [protected] it says wrong phone no. Why they are providing the incorrect details in their website. Customer service are not providing the
E-mail: deepak. [protected]@dishd2h.com / nodalofficer. [protected]@dishd2h.com but no response has so far been received

Will trai take a note of it to take take appropriate action against the service provider

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Address: Mumbai City, Maharashtra, 400705

My customer id for videocon d2h is[protected].

I have already selected the package i would like to view, but inspite of that service provider has activated "active music" channel and charging rs 45 monthly from me.

I did not opted for the mentioned service and inspite of submitting request several time to remove the subscription from by customer id, no action is being taken by service provider and they are charging for the channel not opted by me.

Aug 5, 2021

Complaint marked as Resolved

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d2h Customer Care

from Delhi, Delhi

Mar 15, 2019

Dear Customer(c_subhankar),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: 382345

I'm videocon d2h user. My cust id is 91320912 and my d2h balance is rs.218, due date 27/3/2019.
So why i can't see any channel
02/03/2019 to still today accidentally all channel's stop

I'm continues call to your customers care number +[protected] but not single call not reaching and i also email but no one can reply.

Mehul tirgar
[protected]

Aug 5, 2021

Complaint marked as Resolved

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d2h Customer Care

from Delhi, Delhi

Mar 15, 2019

Dear Mehul,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

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d2h Customer Care

from Delhi, Delhi

Mar 16, 2019

Dear Mehul,

As discussed over the call on RTN ( [protected] ), you wanted to know current package details and package change process. Information was shared for the same.

Regards,
Team d2h

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Address: Mumbai City, Maharashtra, 421503

Even though i had selected 83 total channels airtel shows 183 including 100 free to air channels when inquired with airtel customer care they says that whatever channel you select will be added to 100 free to air channels which is mandatory, kindly resolve same at the earliest. This is totally misguiding method by airtel dth. Trai has said that we can select 100 channels of our choice that means free to air or paid but airtel start to misguide their cusotmer

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Address: 560060

Hi,

I have a airtel dth connection with customer id – [protected]

I had done a recharge of rs. 430 on dated 13th feb 2019, till that day we were not having any problem. Even we don’t have any prior information from airtel which we believe is the biggest communication gap from airtel vendor to customer and the message was that now customer has to select their own tv channels and pack which is a new guideline from trai.

The moment we have done payment on 13th feb of rs.430, we realized next day that there are limited channels were coming on our tv and we feel something wrong then after communication with airtel on 14th feb we come to know that trai guidelines have compulsorily implemented which offer indian tv customers to select their own channels now onwards.

So we tried and struggled for almost 2-days and searching guidelines on youtube to select the tv channels in airtel and make own plan, we were able to select the channels in airtel tv software (Which was one of bitter experience at that time) and successfully able to make our own pack on dated 16th feb of rs. 531 and will attached automatic qr scan bar code generated after selected channel pack list via airtel s/w which is big proof to say we have this pack.

I am attaching the pic of message on submitting our own pack on channel no.998, qr scan pic, sms of qr scan and the acknowledgement sms came to our registered mobile once after qr scan bar code sent to you successfully.

For your information on 16th feb late evening, the channel pack which was designed and selected by us as per trai rule was activated and we have the sms for same which we will attached as a proof.

Miscommunication and misleading information starts from airtel when we suddenly received the message on dated 27th feb 2019 at 5:53 pm that your due date of recharge of rs.830 per month will be expiring soon on dated 1st march 2019. We ignore at that time and then it is surprising to us again airtel vendor sent us the same message on date 1st march 2019 at 6:13 pm that your plan of 830 will get expire on 1st march 2019. So airtel send us 2 sms with wrong information to our registered mobile. As a genuine customer when such message received on my registered mobile, doubt came in mind about the airtel system which is really very frustrating as a customer to deal with the customer care on such issues. Could you please clarify first what this particular message all about and why i got this sms message of rs. 830 which is a pure miscommunication regarding the package amount and the expiry date all misleading to the genuine customer.

So finally we don’t have option left and after rigorously trying to connect airtel customer care center we were able to connect airtel customer care after 45 mins to them, and tell them all above stories to them our all concerns what mentioned above. Now this time the customer care person surprise us that your pack is reduced to now 478 and not the actual one 531 for which we have attached the qr scan code. Really again frustrate as a customer i do activate select channels with plan 531. You sent sms with 830 and your customer care communicate reduced to 478. Now could you please tell why so much confusion so shall i assume that first thing your system has lots of loopholes.

In this conversation with your customer care we come to know that amount which is deducted in just 15 to 16 hours from our side was around rs 35. On 1st march 2019 at 7:00 pm amount left was rs 78.60 and on 2nd march 2019 at 1:30 pm it was rs 34 (A big question mark on deduction process).

Below are communication steps b/w airtel & customer and how it mislead a genuine person:-

1) actual customer fact data - we activate and select our own channel list on airtel tv pack of amount rs. 531 dated 16th feb. Attached qr scan bar code message picture. Don’t worry i will attached 3 page doc the list of channels which i have selected from airtel menu on 16th feb 2019.

2) sms - misleading information - on dated 27th feb you sent 2 times misleading sms to registered mobile your pack of 830 will expire on dated 1st march. Wrong sms dates sent on 27th feb 5:53 pm and 1st march 6:13pm

3) airtel customer care miscommunication - after initiating call from our side on dated 1st march 2019 and communicate to airtel customer care i want to know without any sms alert to my registered mobile how can you reduce my plan to 478 with limited channels and stopped multiple channels and how can you do this when actual is something. Really makes lots of confusion misleading to the customers. As a airtel customer i feel cheated/harassed from such communications.

Important note - if we got some resolution i want reply in written mail what is my actual pack/what all channels you give me access so that i will synch with my list channels what i have selected/ what is expiry date of my pack.

Please let me know the expiry method of channel access on tv. [based on consuming hours time based or month wise]

E. G – if month wise, which i believe, so then please correct me if i am wrong here. If plan activate on 16th march means when i credit money in airtel account then it will expire after 1 month means on 15th april. Is it correct? If not then tell me your formula of tv channel expiry plan.

Note - i want one main person to assigned to this issue from airtel company and share his/her mobile no to contact directly as i am never interested to call airtel customer care to tell the stories from scratch and waste my time onwards. Hope you will understand the customer call seriously and act on priority basis.

— attaching images — please go through these image files —

1) qr scan bar code as per trai select channel list. – 531 rs.- 16th feb 2019

2) sent sms of qr scan code to 54325 – [[protected]] – 16th feb 2019 and acknowledge sms after above qr scan bar code activate on dated - 16th feb 2019 -

3) channel list –2 page doc in my rs. 521 plan. My own channel list.

4) sms misleading information on registered mobile dated - 27th feb/1st march which shows 830 plan expire on 1st march.

5) airtel customer care miscommunication - hope you have all incoming recording calls or can trace calls based on customer id-[protected]. Check all the incoming calls from mobile 2 numbers[registered mobile-[protected]/[protected]] –

Note — acknowledge this mail and give me ticket reference no

With regards,

Vishal sharma

M[protected] /[protected]

Contact to below mail id's

[protected]@yahoo.com
Vish. Sharma2000 @gmail.com

Implement the rule and harass customers this is now new trend. Should support to customer if they are genuine...
Now airtel not even take our call and they did connection as well. Shame to companies no accountability towards client.

TRAI customer support has been notified about the posted complaint.

Mar 04, 2019

Updated by Vishal2000 Hi

Mar 04, 2019

Updated by Vishal2000 Please update.
Not Resolved yet. don't Resolve...
It is still not closed who resolve without customer communication...
[protected][protected][protected]

Hi,

I have a Airtel DTH connection with customer ID – [protected]

I had done a recharge of Rs. 430 on dated 13th Feb 2019, till that day we were not having any problem. Even we don’t have any prior information from Airtel which we believe is the biggest communication gap from Airtel vendor to customer and the message was that now customer has to select their own TV channels and pack which is a new guideline from TRAI.

The moment we have done payment on 13th Feb of Rs.430, we realized next day that there are limited channels were coming on our TV and we feel something wrong then after communication with Airtel on 14th Feb we come to know that TRAI guidelines have compulsorily implemented which offer Indian TV customers to select their own channels now onwards.

So we tried and struggled for almost 2-days and searching guidelines on Youtube to select the TV channels in Airtel and make own plan, we were able to select the channels in Airtel TV software (which was one of bitter experience at that time) and successfully able to make our own pack on dated 16th Feb of Rs. 531 and will attached automatic QR scan bar code generated after selected channel pack list via Airtel S/w which is big proof to say we have this pack.

I am attaching the pic of message on submitting our own pack on channel no.998, QR scan pic, SMS of QR scan and the acknowledgement SMS came to our registered mobile once after QR scan bar code sent to you successfully.

For your information on 16th Feb late evening, the channel pack which was designed and selected by us as per TRAI rule was activated and we have the SMS for same which we will attached as a proof.

Miscommunication and misleading information starts from Airtel when we suddenly received the message on dated 27th Feb 2019 at 5:53 PM that your due date of recharge of Rs.830 per month will be expiring soon on dated 1st March 2019. We ignore at that time and then it is surprising to us again Airtel vendor sent us the same message on date 1st March 2019 at 6:13 PM that your plan of 830 will get expire on 1st March 2019. So Airtel send us 2 SMS with wrong information to our registered mobile. As a genuine customer when such message received on my registered mobile, doubt came in mind about the Airtel system which is really very frustrating as a customer to deal with the customer care on such issues. Could you please clarify first what this particular message all about and why I got this SMS message of Rs. 830 which is a pure miscommunication regarding the package amount and the expiry date all misleading to the genuine customer.

So finally we don’t have option left and after rigorously trying to connect Airtel customer care center we were able to connect Airtel customer care after 45 mins to them, and tell them all above stories to them our all concerns what mentioned above. Now this time the customer care person surprise us that your pack is reduced to now 478 and not the actual one 531 for which we have attached the QR scan code. Really again frustrate as a customer I do activate select channels with plan 531. You sent SMS with 830 and your customer care communicate reduced to 478. Now could you please tell why so much confusion so shall I assume that first thing your system has lots of loopholes.

In this conversation with your customer care we come to know that amount which is deducted in just 15 to 16 hours from our side was around Rs 35.On 1st March 2019 at 7:00 PM amount left was Rs 78.60 and on 2nd March 2019 at 1:30 PM it was Rs 34 (A BIG QUESTION MARK ON DEDUCTION PROCESS).

Below are communication steps b/w Airtel & Customer and how it mislead a genuine person:-

1 ) Actual customer fact data - We activate and select our own channel list on Airtel TV pack of amount Rs. 531 dated 16th Feb. Attached QR scan bar code message picture. Don’t worry I will attached 3 page doc the list of channels which I have selected from Airtel Menu on 16th Feb 2019.

2 ) SMS -Misleading information - On dated 27th Feb you sent 2 times misleading SMS to registered mobile your pack of 830 will expire on dated 1st March. Wrong SMS dates sent on 27th Feb 5:53 PM and 1st March 6:13PM

3 ) Airtel Customer care Miscommunication- After initiating call from our side on dated 1st March 2019 and communicate to Airtel customer care I want to know without any SMS alert to my registered mobile how can you reduce my plan to 478 with limited channels and stopped multiple channels and how can you do this when actual is something. Really makes lots of confusion misleading to the customers. As a Airtel customer I feel cheated/harassed from such communications.

Important Note- If we got some resolution I want reply in written mail what is my actual pack/what all channels you give me access so that I will synch with my list channels what I have selected/ what is expiry date of my pack.

Please let me know the expiry method of channel access on TV. [Based on consuming hours time based or Month wise]

e.g – if month wise, which I believe, so then please correct me if I am wrong here. If plan activate on 16th March means when I credit money in Airtel account then it will expire after 1 month means on 15th April. Is it correct? If not then tell me your formula of TV channel expiry plan.

Note- I want one main person to assigned to this issue from Airtel company and share his/her mobile no to contact directly as I am never interested to call Airtel customer care to tell the stories from scratch and waste my time onwards. Hope you will understand the customer call seriously and act on priority basis.

[protected][protected]Attaching Images[protected] Please go through these Image files[protected][protected]

1) QR scan bar code as per TRAI select channel list. – 531 Rs.- 16th Feb 2019

2) Sent SMS of QR scan code to 54325 – [[protected]] – 16th Feb 2019 AND Acknowledge SMS after above QR scan bar code activate on dated- 16th Feb 2019 -

3) Channel list –2 page doc in my Rs. 521 plan. My own channel list.

4) SMS Misleading information on registered mobile dated- 27th Feb/1st March which shows 830 plan expire on 1st March.

5) Airtel customer care miscommunication- Hope you have all incoming recording calls or can trace calls based on customer id-[protected]. Check all the incoming calls from mobile 2 numbers[registered mobile-[protected]/[protected]] –

Note -- Acknowledge this mail and give me ticket reference no

With Regards,

Vishal Sharma

M[protected] /[protected]

Contact to below mail id's

[protected]@yahoo.com
vish.sharma2000 @gmail.com

Implement the rule and harass customers this is now new trend . Should support to customer if they are genuine...
Now Airtel not even take our call and they did connection as well. Shame to companies no accountability towards client.

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Address: 440002

I am ashish s. Jain nagpur (M. S.) due to introduce of new guideline for cable connection rate is very high and trai chairman mr. R. S. Sharma said to that this new tariff plan more cheaper than before. What a joke made by trai chairman to cable connection user. It was only for tariff increase for particulars companies benefit and all cable connection user burden the price raising due to trai.

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Address: Mahakali Darsh S.R.A. CHS Gundhavli Andheri (east), 400069

Dear sir/madam,
I have a complain against in cable operator from andheri (East), mumbai. Here cable operators r not allowing us to choose our own packages n even free channels also... They r forcing us to take all free channels @ rs 130 + gst and their own packages only for which they are applying package charges + gst & extra charges of rs. 24+ gst for each package, which are very expensive to us... Plz do the needful earliest so we can able to choose channels as per our choice.

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Address: C/510,Rajshree apt.royal complex,Eksar road,Borivali West., 400091

Website: www.indigital.co.in

Dear sir/madam,
I have a complain against in cable operator from borivali (West), mumbai. Here cable operators r not allowing us to choose our own packages n even free chhanels also... They r forcing us to take their own packages only, which are very expensive to us... Plz do the needful earliest so we can able to use cableas they have already stopped our service... N also they are not allowing us to choose anything online on their website also...

Mar 6, 2019

Complaint marked as Resolved

The complain is regarding IN DIGITAL CABLE provider in Borivali (West) Mumbai, Maharashtra. Here the cable operator is not allowing us to choose our own packages or al-a-carte channels as well as free to air channels of our choice.We request them to allow us to choose but they said no.We request you to take necessary actions against them and help us to get proper service. For this month they are charging us Rs.424/- . For the pack which was selected by them only not by us and making this compulsion to all...They had stopped our service of cable whereas the last date is 31st March by the trai so till date they should give us the service as per their old service charges. Here giving you the contact details of service provider in our area: Mr. Rakesh: 9619566132 I am here attaching the list of free to air channels and bouquet list choosen by us ...and a list given by the service provider wherein they were charging 60/- more as NCF.(Rs.169/-(package charges)+ Rs.130/-(free channels)+ Rs 60/- ( NCF)+ 18%(GST)). Please help us as soon as possible. Thanking you.

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Address: RZ 60 D Block gali no 1 nangli bihar ext. Part 1st najafghar, New Delhi, Delhi, 110043

श्री मान,
मैं एक d2h cansumer हू मेरा customer ld[protected] है मैं अपने ऑपरेटर से अपना बेस पैक बदलने के लिए कई बार बोल चुका हूं परंतु मेरे ऑपरेटर के द्वारा मेरा बेस पैक अभीतक नही बदला गया है और अब तो स्तथि ये है के या तो फोन मिलता नाइ ह या फिर मिल भी जाये तो बेस पैक की बात करे पर फोन काट दिया जाता है आप से अनुरोध है कि इस विषय पर उचित कार्यवाही करने कि क्रपयाकरे।
धन्यवाद
सचिन कुमार
Contact no [protected]

+1 photos

Aug 6, 2021

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d2h Customer Care

from Delhi, Delhi

Mar 15, 2019

Dear Mr Chauhan,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: 14/1, 7 A Cross, 560016

I have subscribed rs. 240 package for telugu and kannada channels and valid till 6th mar 2019. However on 3rd mar most of the telugu channels removed and customer care executive told me its a govt. Rule.

How can they remove when the package is active and why government giving advantage to make more money. Ex. For the same channels what is use to get for 240 it is costing me more than 300. Please review the latest rules and change it accordingly. Thanks

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Address: Taharpur, Sambhal Road, Moradabad, Uttar Pradesh, 244001

Sir/madam
Respected sir
Kindly go through my plight
I am writing due to huge fraud made by videocon d2h with me. I have recharged my popular pack with irs 304 on date :[protected]. Problem is that no. Of channels showing earlier at this pack was more including hd channels. Now with this recharge they are cheating with me
Now i am unable to watch colors hd, star plus hd, aaj tak etc. A no. Of channels they made banned for me without any pre notice, these channels were available for me at same recharge value. You are my last ray of hope please escape me from this d2h videocon fraud. Kindly help me at your end.

Thanking you

Yours sincerely
Saddam husain
Mob: [protected]
Id no. :[protected]

Aug 5, 2021

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d2h Customer Care

from Delhi, Delhi

Mar 15, 2019

Dear Saddam,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Address: Chennai, Hyderabad, Andhra Pradesh, 500010

Refer my sun direct vcc no. [protected]. Recharged for one year from 02 dec 2018 to 01 dec 2019. But subscription reduced to 30 aug 2019 without intimation. Further, channels removed without notice. First rox hd removed for which complaint lodged with no. Cw[protected] on 01 jan 2019 but not yet resolved. Today 04 mar 2019 removed mtv beats hd and cineplex hd removed without notice. The act of sun dth comes under breach of contract as per the channels available on date of recharge before new cable tv scheme launched by goi. It is even clarified from goi that customers with long duration packages are to be continued with out any change.

Regards

Aug 5, 2021

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Sun Direct Customer Care

from Chennai, Tamil Nadu

Mar 7, 2019

Dear Sir,

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards
Sun Direct Team

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Address: Hyderabad, Telangana, 500049

Kindly note after the trai regulations effective the service provider still charged us high for a package. Had subscription paid for rs 880 on 9 feb 2019 and the renewal date was 5th of march 2019. The channel stopped on 1st match itself. Topped it up with rs 500.. N yet the channels not activated. Called morning until late night on customer care no both toll free and paid however on both numbers the team isn't reachable. Somehow past midnight i got through the ivrs number to reach customer team they put me on hold for 6 minutes, 7 minutes, 6 minutes, 5 minutes, 4 minutes on many attempts. Sms sent did not renew my service. Mail sent not responded to. Where as a customer shall we go. Face this cheating everytime. It has become nuisance since oct 2018. Need them to respond and rectify the issue. D2h services not available 5 days in advance they stopped and on top up amount too service not given.

Aug 5, 2021

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d2h Customer Care

from Delhi, Delhi

Mar 15, 2019

Dear Daksha,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Sir,
I, baby mukhopadhyay, bearing id no. 53502544, am a customer of videocon d2h service. I have chosen zeefamily pack, star family pack along with hbo english channel. But i am not getting all the required channels of the above said packages. Like, i have not been getting zee 24 ghanta bengali new channel for last 2 days. Though before that the channel was available. Beside that, its my humble request to add a new bengali news channel abp anand in my package.

I have tried to contact with customer care over registered phone number several times. But i have failed to do so.

Therefore, i request for a necessary action as soon as possible regarding this matter.

With regards,
Baby mukerjee
Id no. 53502544

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Address: 57 silver residency jalandhar, Jalandhar, Punjab, 144003

We are using thecable service if fast way in jalandhar and our localcable operator is mittal cables. My mac id is bcc8107a035f. We have asked the cable operator and call centre to subscribe the disney and hungama channel which is showing the cartoon fir kids. But inspite if repeated call and request the saud channel has not been on till date and no answer from the operator on the said issue. Please hekp us in the said issue.

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Mar 03, 2019

Updated by uphar bhatia Kindly resolve

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Address: Teen bati ..daman, 396210

Dear sir as per my videocon d2h pack is 220 rupees per month... Last month i ask videocon d2h customer care service. What i can choose any pack as per trai rules? They told me yes u can choose any pack as per trai rules but 220 pack good for you... Why you change your pack...
This month means today (03/03/2019) i reacharg my account 220 pack but i can't see any movie channels any entertainment channel and my add on chhanel also missing from my account... Today i call customer care there is no response any call... So please help me... My videocon d2h consumer number is[protected]

Aug 5, 2021

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d2h Customer Care

from Delhi, Delhi

Mar 15, 2019

Dear Sunil,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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Dear sir, as per trai the mrp for network capacity fee is rs.130. Per month now cable operators are charging gst on that. As per definition mrp inculdes gst. So why cable operators are cheating us? We are getting cheated by trai channel selection application also..
Another complaint is 100 channels are included in 130 per month package. We want to know whether any pay channels can be selected in this 100 channels?

Trai is cheating the public with this mrp. Mrp or maximum retail price include the gst.
So why they are adding 18% gst on top of that?

Please clarify.
Thanks

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Address: PREM NAGAR 3rd KIRARI SULEMAN NAGAR near SANI bazaar road, New Delhi, Delhi, 110086

Dear sir,

In our area mobile tower installation work in progress. But we not want to installation of mobile tower in our area.
There are so many reason such as
1.in our area so many kids and children
2. Old age grandmother and grandfather
3. Preganent womens
4. Mother and father

Tower radiation is so harmful for kids, old age parents, children, so many i'll people.

I mean to say that so many people are living with their family.

In small area thousands of people are living their with their family.

We all people are requested.

Please help me in this regards.

We are providing all the people sign aadhar card with their signature.

Those not want install mobile tower in his residental area.

Please help me and guide me what to do?
Thank you

Prem nagar 3rd kirari suleman nagar.. Near sani bazar road

Ph: [protected]

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