TRAI Complaints & Reviews

I am a senior Citizen living in Chennai. I regularly view only few Tamil, news & sports TV channels. Till about 2 years ago, I was paying only Rs.100/- per month as subscription charges to the local TV operator. Once the set-top system was made compulsory, I had to shell out Rs.225/- pm. Now with the introduction of the new Tariff system by TRAI, the monthly bill will go up by another Rs. 50 or so. Though the intention of TRAI seems to be to reduce the cost to the TV consumers like me, in reality we are made to pay much higher charges for the same set of Channels which we were viewing before. There are about 100 free-to-air channels in the TRAI package, of which barely 10 to 15 channels only are viewed by us and the balance are not at all required for us. For this we are paying Rs.130 + GST as NCF, which is very high. Over and above this, we have to pay minimum Rs. 100/- + GST for the pay-channels eqaerequired by us. This is very unfair and burdens lower & middle income families. I request TRAI to reconsider the proposed Tariff and reduce either the NCF and GST rates so as to bring the TV viewing a less costly affair for millions of viewers like us.

My customer id[protected] for videocon d2h connection. No solution so far to get channel selection as per our wish and demand. No communication can be made with the service provider, neither through mobile nor through their website or email. Absolute carelessness. Please immediately forward this complaint to trai and give some solution.

G. Lakshmi.

Maine 22feb 2019 ko mera wala plan me channel choose karke rechsrge karaya. Jisme se mere dwara choose kiye channel me star value pack hindi aur anya channel bhi nahi chal rahe hain, sabhi free to air channel bhi band hain. Maine 22feb se ab tak lagbhag 20 baar videocon d2h customer care par call karke customer care representative se baat ki hai. Lekin abhi tak kuch bhi nahi kiya. Please videocon d2h par action lein.

Sir my mob. No. Is [protected] airtel. Airtel has been deducted 23 rupees in my main balance., without my knowledge. I call call center and the call center employee said that yours no. Outgoing facilitie is expires so yours balance cut for outgoing service. And call center person behaviour is so rough. He said the balance is not back in your account.

I have switched from postpaid to pre paid and had a security of nore than rs. 1800. Which in spite to airtel customer is not refunded. They are showing in records as sent how ever the same not recieved or credited to account. I had cleared all due before switch. The company does not want refund me after 6months of waiting and continuous request also have failed. They have squared my security deposit by putting entries and actual receipt by me is nill. Please help me in getting my hard earned money back.
Thanks
Anil kumar minhas
Airtel mobile #[protected]

I select in my pack sony happy india a pack which have 9 channels but tata sky not show all channels. Tata sky provide only 7 channels in this pack and sony happy india b pack price rs.46 after gst take by tata sky. Sony website show sony happy india pack a and b same price. I complaint tata sky because it charge channel price full but not giving us all channels facility.

Sir main kuchh fta channels ko mere vc no. Par add karwana chaha raha hu par dish tv k kisi b madhyam (Online website, my dish tv app, miss call facility dwara) dwara add nahi karwa paa raha hu... Unke customer care executive bhi add nahi kar paa rahe hai... Kripya meri madad karen main fta channels:- pitaara, mhone, india ahead, box cinema, skystar movies etc channels mere account par activate karwana chahta hu... Wahi dusri taraf paid channels maatr miss call se add ho rahe hain...
Ek samasya yeh bhi hai ki maine times bouquet 1 hd ko meri vc par activate karwaya hai jis m movies now hd channel b include hai jisse dish tv available nahi karwa raha hai bol rahe hain ki yeh channel hd main available nahi hai... Par movies now normal channel channel inke platform par available hain.. Kripya apse nivedan hai ki agar bouquet ka koi channel inke platform par hd main available nahi hai or sd main available hai to dish tv waale usse sd main customers ko available karaaye kyu ki customer is channel k paise de raha hai.

After new guidelines of trai to customer for benefits of customers but after new regulations cable operator not giving free to air channel specially (Dd sports) and also after selection of new needed channel my pakage or monthly subscription charges is increased.
Because trai objective is to reduce the charge but they are not reducing.
Please guide them so that we can avail the channel with reduced cost.
Thanks

T. K. Chakraborty
Durgapur, w. B.

We are using scv connection for viewing the tv channels. They are billing us 230/month for showing all channels. But now due to the new rule, they have cut several channels already even though the cut off period is extended. When we called the operator, they didn’t respond properly. Please look into this. I have already emailed a complaint to their customer service at mailto:[protected]@scv.in.

I had given migration request to new pack as per trai rules during last week of january 2019. But the migration was not done and i enquired with tata sky during february first week why my plan was not migrated to my new pack. I was told that the new pack was not being reflected due to technical reasons and same would be reflected in due course when their technical issues were sorted. But on 26.2.19 my account was deactivated citing no balance. But i had recharged in january rs.240 which is more than the new pack cost of rs.152. Migration to new pack should have been effective from 1.2.19

I am user of idea and recently ported my number to idea from airtel and now i am facing a number of problems with idea.. Lack of network and internet, no stable network.. I have to change places for a fluctuation free call and internet i ported my number in january 2019 and i am still in 90 days period... Kindly help me in porting my number before 90 days... Its a humble request... My number is

I am a customer of airtel dth, consumer no [protected]. As per new trai
Guidelines i selected my new pack on 24.02.2019, scanned qr code and
Sent sms to [protected]. I received a message that my sms has been
Received by airtel dth and my pack will be activated shortly but from
That day on wards my pack has not been activated. I have repeated the
Process twice but no satisfactory result has been received yet. I even
Talked to the customer care executives but they are unable to answer
Me satisfactorily.

Airtel dth they intentionally created free own 100 channels without user choice, customers adding new channels they charging extra money as ncf charge this is wrong practice. I do not want odia bengali telugu malayalam free channel they intentionally forcing to use this channels but new channels user adding they charging ncf extra.
After trai regulations my dth rental increased to 300 extra...

I'm using hathway cable run by star tv by a proprietor in malkajgiri, sainagar, hyderabad. I didn't subscribe any channel for the month of february now they are charging 250 instead of 130... I asked them why we have to pay. They were very arrogant and shouted do whatever you want if you want to continue you need to pay 250 now they are not playing any channel they were talking very rude

I am a Sun direct customer As per TRAI instructions I want to choose my channels. But sun d th is forcing a pack on me & I am not able to choose my channel. Sun Direct customer care is not coming on line.They are forcing 4 packs on consumer.Please help me
All the DTH operators have to give wide publicity.But SunDth didn't give details.They have their own priority & trying to force their wish over the consumer.For example, in it's package, certain good chsnell is missing
Hence I request you to take necessary steps & solve my problem
Thanks

I am residing in trivandrum, kerala. I am preferring to watch malayalam channels. I am using sundirect dth. They are not providing the right to select my required channels. They have make bunch of channels in a pack and they are forcing us to take these packs.in the packs they have not included some of my required channels and included some unwanted channels. For example 140 channels included in their fta1 basic pack, charged rs. 130+18%gst.in that pack they have not included mazhavil manorama hd channel (Free to air) and included some not required channels. They are not ready to make any changes on that pack. If i required hd then they are told me to spend rs. 331+18%gst. I the case of malayalam, only 3nos of hd channels are available in their platform. From that it self only one channel is free to air.

Dear sir,
Post Trai recommendation to select inky required channels. Most of the selected channels are blurred with screech audio.
Most of the HD SD channels are now useless even after paying so much per channel. Some of the channels for eg are republic TV, romedy now HD, mnx and many more. The dth provider is airtel.
This is not specific to one location. I have witnessed this both at coimbatore and palakkad.

I port my number in Jio but facing network issue. I can not make any call or not use internet. I raise a complain on jio helpline but they told that this issue resolve in 60 days. But i can not access any call or message in my office and hamper my work. Mostly my number is out of service area. Jio customer are helpless and only told for wait 60 days.

Hi,

As per new trai regulations all dth operators should allow customers to pick their selected channels. So as per the law we should go for a basic plan and can hand pick some channels on ala carte basis. So each channel will be having a price and 18% gst extra. This is fine. But what sun direct is doing is completely illegal. First it will not allow me to directly choose the channels and pay for it one shot. First i should be having a balance in their account. If i recharge 100 rs he is deducting 18% gst and crediting remaining amount. So with the remaining amount i need to pay again 18% gst while choosing channel. Why the hell customer has to pay gst twice. What is the use of this new system, where we are ending up paying hell more than earlier. Is this what been directed by trai or what sundirect is doing.

Kindly have a look into this on priority and save money of sun direct customers.

My cable operator not providing to select prefered channels, local cable operator prepared a set packages, they are only giving option to select that packages, cable operator is saying that we dont give that package recharge with full package there is no another option, trai published that we can select individual channels but it is not applying by the cable operator. That minimum package is more than the regular colletion of cable tv. So enough action should be taken for this issue. They are getting huge profits by this method.