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Updated: Aug 20, 2025
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D
d2hh
from Chennai, Tamil Nadu
Feb 27, 2019
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Address: Chennai, Tamil Nadu, 600023

My customer id[protected] for videocon d2h connection. No solution so far to get channel selection as per our wish and demand. No communication can be made with the service provider, neither through mobile nor through their website or email. Absolute carelessness. Please immediately forward this complaint to trai and give some solution.

G. Lakshmi.
TRAI customer support has been notified about the posted complaint.
View replies
Sun direct copany is not possible to contect by number of custemer care number but that nubers are displey on tv screen they are not given respect of custemers time please give the direction to sun tv network

Thank youby
Reply
RESPECTED, SIR/MAM
Please Read Complaint Copy & if Possible Reply !

THANK YOU
KEVAL MAKAN / MOHAN NAIDU
[protected] / [protected]
Reply
rupesh kadukar's reply, Feb 21, 2019
RESPECTED, SIR/MAM
Please Read Complaint Copy & if Possible Reply !

THANK YOU
KEVAL MAKAN / MOHAN NAIDU
9422140491 / 9970107750
We have chosen channel list but still can't able to watch

Videocon d2h[protected]

RTN - [protected]

Name - Milind Gadhave
Reply
Dear sir,
My customer ID :33597200.from Videocon D2H, I make my own plan, but the company cannot activate it, from last two week.
Reply
It is to inform that, There has been drastic increase in the Monthly cable Subscriptions from Rs 250 (Previous) to 650-700 (Present) for all the channels. Please rectify this problem. We are having Multiple connections at our Hostel and it is very difficult to subscribe at this price. If not end customer is affected.
Reply
They r not providing services .. n force to take their package...i m suffuring from last 20 days.. after paying money

Yogiraj cable dombivali east lodha heven are denies to give service if we choose .. channels by our own choice..
If TRI IS not able solve such problems dn why TRI took these steps
Reply
His compny no responce againts my phone call not by issu slove by TRAI new package ..my id no is[protected] plz help me my contect no is [protected]
Reply
My monthly previous package is 251 then new package same channel price 478 . why I have extra pay.my airtel dth number is [protected].
Reply
The trai has provided extension till 31st march bit he cable operator is disconnecting the cable now. Kindly lodge a complaint against satguru cable and proviee suitable resolution or guide were can we go to get a resolution
Reply
Airtel wale mere selected package ko challu nhi kar rhe customer care wale phone nhi utharahe pese jyada kaat rahe hai
Reply
My cable service provider is ucn cable Nagpur Maharashtra and on his side he

is not providing following bouquits

1)SONY INDIA PLATINIUM HD 90 (90 RS WITH 17 CHANNELS)

2) DICOVERY HD BOUQUET 1 FAMILY HD PACK ( 9 RS WITH 8 CHANNELS)

AND SELECTION OF FTA CHANNELS NOT AVALIABLE
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    A
    ANUJ KUMAR Verma
    from Kanpur, Uttar Pradesh
    Feb 27, 2019
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    Maine 22feb 2019 ko mera wala plan me channel choose karke rechsrge karaya. Jisme se mere dwara choose kiye channel me star value pack hindi aur anya channel bhi nahi chal rahe hain, sabhi free to air channel bhi band hain. Maine 22feb se ab tak lagbhag 20 baar videocon d2h customer care par call karke customer care representative se baat ki hai. Lekin abhi tak kuch bhi nahi kiya. Please videocon d2h par action lein.
    TRAI customer support has been notified about the posted complaint.
    View replies
    Dier Sir in digital TV cable. but one man that before cut cable. I want telugu caneal. Only telugu package 229 charge please take action in digital cablebangalore
    Reply
    Cable operator has been deactivated my cable channel connection before implementing new TRAI regulations on choosing the channels on customers interest.
    Reply
    Tata sky is charging a very high fees for the packs like the operator on the tv is showing a pack of ₹12 for the kids pack but tata sky is giving that pack at ₹ 34 and also charging 153 as operator network feea which the rule says ₹130
    Please do something for the concern.
    Reply
    I HAd modified my pack in dishtv.but still they are not activating my pack since its been 7days now and they are violating trai 72hours rule.And their customer care executive is still not receiving any call.please take some strict action against this companies
    Reply
    In my Videocon DTH ID=48157899, I have already recharged Rs 500/- on 1/2/2019 but it is showing only free to air chnnels.
    Also zero balance is showing in my account.
    I have already lodged complaint two times at customer care but no action has been taken.
    If still no action is taken then I will be forced to lodge complaint in TRAI.
    Reply
    Trai is working for d2h companies, couple of years back trai force to deploy setup box. Now they introduced in plan in the name of consumer choice. Previously I was giving 219 for one month package now I am paying 350 of less number of channels then which I used to watch in 219 plan.
    Reply
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      V
      Vikram Karnawat
      from Alot, Madhya Pradesh
      Feb 27, 2019
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      Address: V P O - BADBAR, TEH. - BUHANA, DISTRICT - JHUNJHUNU (RAJ), 333502

      Sir my mob. No. Is [protected] airtel. Airtel has been deducted 23 rupees in my main balance., without my knowledge. I call call center and the call center employee said that yours no. Outgoing facilitie is expires so yours balance cut for outgoing service. And call center person behaviour is so rough. He said the balance is not back in your account.
      TRAI customer support has been notified about the posted complaint.
      View replies
      I am living in mumbai andheri east, Salvi Nagar. Omkar soc.room no 712
      I select 25 pay channel including 5 odia Chanel and pay total charge amount on 12feb 2019 also.. But till now they are not provide my selected Chanel.. When I contacted them they said wait some day.. They are not respond..distrubter name... Jaydev enterprise pvt. Ltd..

      without permission balance deducted for outgoing service activation - Comment #3363220 - Image #0
      Reply
      I selected my own package amount 330.40 including taxes but airtal representative tale me my package amount are different.his tale me 399 amount of my pack.

      without permission balance deducted for outgoing service activation - Comment #3363289 - Image #0
      Reply
      My airtel dth stop last 18 days and provider cut my balance 130 and not start the dth. Provider says that recharge dth but on 31jan2019 last balance is 132 all balance cut and new balance shows in -52 negative so please give balance and start the dth
      Reply
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        A
        Anil Kumar Minhas
        from Chandigarh, Chandigarh
        Feb 27, 2019
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        Address: H.no-4,Jarnail Enclave,Phase-1,, Zirakpur,Mohali, Mohali, Punjab, 140603

        I have switched from postpaid to pre paid and had a security of nore than rs. 1800. Which in spite to airtel customer is not refunded. They are showing in records as sent how ever the same not recieved or credited to account. I had cleared all due before switch. The company does not want refund me after 6months of waiting and continuous request also have failed. They have squared my security deposit by putting entries and actual receipt by me is nill. Please help me in getting my hard earned money back.
        Thanks
        Anil kumar minhas
        Airtel mobile #[protected]
        TRAI customer support has been notified about the posted complaint.
        View replies
        Hi, I was paying 240 (226 for for semi annual they changed to 240 for monthly) for Telugu and Kannada all channels, and recently they migrated my pack to Kannada Basic and charging 290 which more for less channels. as per TRAI regulation DPO should not charge more than the current monthly pay.

        security not refunded after switching from postpaid to prepaid - Comment #3363113 - Image #0
        security not refunded after switching from postpaid to prepaid - Comment #3363113 - Image #1
        Reply
        mfnumlnu's reply, Feb 26, 2019
        can you please let me why it is marked as resolved?
        Dear sir
        D2h Videocon, star Inidia Hindi -Kannada value Rs55 not added..
        How can add, this pack given by star India broadcaster
        I called to D2h care there not responding..
        I already mailed to d2h, there also not replying. I mailed in February still not responding...
        Daily I remainder.. To care
        Kindly my request Pls inform to d2h
        Reply
        My system updates time to time
        Reply
        I am really disappointed trai new rule for dth users, as compare to previous trai rule its price too high for pay channel, please remove the ncf charges for users.
        Reply
        Dear sir,
        I am cable TV watcher, cable name is Victory digital network private limited, davanagere, karnataka. These person told Rs.153/- pay only for free channel, not anyone cannot select pay channel. But trai order is any pay channels select in above pay.
        Reply
        Sir my videocon d2h customer Id no[protected] which is registered name as rajeev kumar I am recharge with RS300 on[protected] &problem have since 12 feb my balance is deducted but my channel is not working since 12 Feb from till date now always talk with customers care but till 20Feb problems are not resolved so please take action thanks
        Reply
        I am not allowed to choose my cable TV channel options according to my wish. Our cable provider scv not give me the freedom to choose the channels. They insisted me to see the channels according to their preference. How can I get the channels of my preference.
        Reply
        From following numbers fake calls are receiving, that too at odd hour's.disturbing sleep .numbers from calls are receiving are as follows.
        1.+[protected]
        2.[protected]
        3.+[protected] 9 times
        4.+[protected]
        5.+[protected]
        Reply
        My name is Nadeem Shaikh I am using Videocon d2h my D2H number[protected] my channels stop 4 days only show free channels I am call Customer Care one day 20 calls customer care answer server down please call 1 hours letter my mobile number [protected] set detect daily my balance but not provide service please help me
        Reply
        My account no is 10283240 for videocon D2h.
        Post TRAI regulations came in I have selected the required A la cart packages.
        However D2H is showing only free to air channels only
        Reply
        Dear sir I am the client of the indigital network my stb no, [protected] from dt[protected] every time i call they have only one answer in 24 hour we will solwed your problem but they are fail so ipaid the Rs.154. so please resolve the problem, from- Hiren j chokshi.
        Reply
        Tata sky id [protected] me amount hone ke bawajud koi bhi chenel nahi chal rahe hai aapkecoustmer care par bhi koi call recve nahi kar raha hai tata sky ke costmer care par bhi baat kari koi bhi solushan nahi huaa my name -bhagwati lal sharma plese solushan my mobile number -[protected] na custmer care se bhi koi help nahi mil rahi hai
        Reply
        Is it compulsory to pay NCF for 2nd tv. As we have seen and read at many place regarding TRAI regulations and it is mentioned that it is not compulsory to pay NCF for 2nd TV. But our IN digital operator is taking NCF for our 2nd tv.

        Please guide us for the same.
        Reply
        Dear sir,

        As per the rules made by you, my DTH expenses have gone high by almost 70%. You were saying about reduction in cost by applying channel per choice but it has actually rose and rose very high. I am having connection of Hathway cable.

        Please look into this, as this has actually inflated our budget.

        Saurabh Aggarwal
        [protected].
        Reply
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          M
          Meenisha
          from Samalkha, Haryana
          Feb 27, 2019
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          Address: 771/7, GURUDWARA GALI, Fatehabad, Haryana, 125120

          I select in my pack sony happy india a pack which have 9 channels but tata sky not show all channels. Tata sky provide only 7 channels in this pack and sony happy india b pack price rs.46 after gst take by tata sky. Sony website show sony happy india pack a and b same price. I complaint tata sky because it charge channel price full but not giving us all channels facility.
          TRAI customer support has been notified about the posted complaint.
          View replies
          Videocon DTH peoples are not responding, they purposefully not activating bouquet channels and even customer service is very adamant and disconnecting calls directly. I have called them 30 to 40 times and also wrote a mail 7 to 8 times. They are not following TRAI order, it's TRAI who need to punish Videocon and resume customer services.

          tata sky is not provide sony happy india pack all channels - Comment #3363107 - Image #0
          Reply
          Without my permission my plan change .and also rude talk.
          Reply
          Tata Sky Customer Care's response, Mar 1, 2019
          Hi! As per TRAI direction, following the new Tariff order, service providers will migrate their customers to the best fit plan carrying their key current channels. This process is being done in a phased manner every day to migrate the millions of customers by the 31st March. Each customer has the option of changing their channels and packs at any point in time, before or after the migration. For this, please download the Tata Sky App or visit www.mytatasky.com and go to Manage Pack, or visit your nearest dealer.
          Hello Team, our videocon D2h services not working last one week and its web site and other supporting number not working .
          please resolved my problem .
          custumer id is 99835625
          mob no [protected]
          Reply
          My Videocon d2h id is 30174884 and my registered mob. No is [protected] my complaint is regarding Videocon d2h as it is not providing customers selection of single or combo channel of hd I request you to please help us as we follow trai rule very strictly .
          Thankyou
          Reply
          Sir
          Mere airtel ki DTS id [protected] pr campni valo ne apni mrji se seva suru kr di hai
          Meri camplent compny le nhi rhi hai or n hi mere pasand ke chalne suru kre rhi hai apni marji se pekej active kre diye hai
          Plz help me
          Reply
          Surendar Jangu Bishnoi's reply, Feb 21, 2019
          Airtel DTS id 3014897256 register mobail nembr 9950696928
          Compny apni marji se seva de rhi hai an chahe chenal suru kr diye hai plzz help
          Who to pay free channel. This Pay channel is channel program advertisement completely stopped and pay channel rs 19 down
          Reply
          Tata Sky Customer Care's response, Mar 1, 2019
          Hi, NCF charges of Rs.153 pm (incl. of taxes) for the first 100 SD FTA channel capacity will be mandatory as per the new pricing regulation by TRAI.
          Cable oprater cable ka bill jyada charge kr raha hai
          Reply
          As per the new order of TRAI gov. we are trying to connect with out d2h services for creatiing new plan they are not responding our calls neither their websites are working. How should we do it now?
          Reply
          We buy a independent tv set top box
          With HD chanal
          But provider off HD chanal with out information
          Sanjeev choudhary
          Reply
          I try to call d2h [protected] but call never connt my account balance is 1200 but never see any chanal.plese help he wat id do.
          Reply
          Many times I have complaint but my issue not resolved at yet.I have called many times at your customer care but everybody said that we resolve issue in 2-3 days.
          Reply
          Tata Sky Customer Care's response, Mar 1, 2019
          Hi, kindly share your RMN/Subscriber ID so we can assist you better.
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            G
            Gajendra Kanwat
            from Jaipur, Rajasthan
            Feb 27, 2019
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            Address: Jaipur, Rajasthan, 302012

            Sir main kuchh fta channels ko mere vc no. Par add karwana chaha raha hu par dish tv k kisi b madhyam (Online website, my dish tv app, miss call facility dwara) dwara add nahi karwa paa raha hu... Unke customer care executive bhi add nahi kar paa rahe hai... Kripya meri madad karen main fta channels:- pitaara, mhone, india ahead, box cinema, skystar movies etc channels mere account par activate karwana chahta hu... Wahi dusri taraf paid channels maatr miss call se add ho rahe hain...
            Ek samasya yeh bhi hai ki maine times bouquet 1 hd ko meri vc par activate karwaya hai jis m movies now hd channel b include hai jisse dish tv available nahi karwa raha hai bol rahe hain ki yeh channel hd main available nahi hai... Par movies now normal channel channel inke platform par available hain.. Kripya apse nivedan hai ki agar bouquet ka koi channel inke platform par hd main available nahi hai or sd main available hai to dish tv waale usse sd main customers ko available karaaye kyu ki customer is channel k paise de raha hai.
            TRAI customer support has been notified about the posted complaint.
            Feb 27, 2019
            Updated by Gajendra Kanwat             Sir main kuchh fta channels ko mere vc no. par add karwana chaha raha hu par dish tv k kisi b madhyam (online website, my dish tv app, miss call facility dwara) dwara add nahi karwa paa raha hu...unke customer care executive bhi add nahi kar paa rahe hai...kripya meri madad karen main FTA channels:- Pitaara, MHOne, India ahead, Box Cinema, Skystar movies etc channels mere account par activate karwana chahta hu...wahi dusri taraf paid channels maatr miss call se add ho rahe hain...
            ek samasya yeh bhi hai ki maine Times Bouquet 1 HD ko meri vc par activate karwaya hai jis m Movies Now HD channel b include hai jisse dish tv available nahi karwa raha hai bol rahe hain ki yeh channel hd main available nahi hai...par movies now normal channel channel inke platform par available hain..kripya apse nivedan hai ki agar bouquet ka koi channel inke platform par hd main available nahi hai or SD main available hai to dish tv waale usse SD main customers ko available karaaye kyu ki customer is channel k paise de raha hai...my vc no. is [protected] gajendra kanwat
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              Tapas Kr. Chakraborty
              from Durgapur, West Bengal
              Feb 27, 2019
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              Address: Rabindra nagar, Nidhan nagar, Durgapur 06, 713206

              After new guidelines of trai to customer for benefits of customers but after new regulations cable operator not giving free to air channel specially (Dd sports) and also after selection of new needed channel my pakage or monthly subscription charges is increased.
              Because trai objective is to reduce the charge but they are not reducing.
              Please guide them so that we can avail the channel with reduced cost.
              Thanks

              T. K. Chakraborty
              Durgapur, w. B.
              TRAI customer support has been notified about the posted complaint.
              View replies
              I selected 13 channels through Www.d2h.com but I got only 7 channels...Later I tried several times to add 6 more channels but the site showed error...I called the costumer care several times but They didn't help...again I tried to add my channels trough d2h Infinity app...but that didn't work though...I tried email them but they didn't respond...

              dd sport free channel is not giving by cable operator - Comment #3363205 - Image #0
              Reply
              My cable operator name BSN in Dehradun are closing dd sport when there is indian match.They are forcing us to but star sports pack Please help us.

              dd sport free channel is not giving by cable operator - Comment #3627634 - Image #0
              Reply
              Lucknow9 cable network 3A 4th floor sagar trade sender, Habbibulla estate hazratganj, Lucknow 226001. द्वारा डीडी स्पोर्ट चौनल, 150 रुपये महीना लेने के बाद भी नहीं दिखाया जा रहा है।
              Reply
              Uttaranchal cable network dehradun is charging money for DD sports channel..plz help
              Reply
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                V
                Vcsarun
                from Chennai, Tamil Nadu
                Feb 27, 2019
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                Address: Thirumazhisai Street, East Tambaram, Chennai 600059, Chennai, Tamil Nadu, 600059

                We are using scv connection for viewing the tv channels. They are billing us 230/month for showing all channels. But now due to the new rule, they have cut several channels already even though the cut off period is extended. When we called the operator, they didn’t respond properly. Please look into this. I have already emailed a complaint to their customer service at mailto:[protected]@scv.in.
                TRAI customer support has been notified about the posted complaint.
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                  P
                  Premaji
                  from Kunnamangalam, Kerala
                  Feb 27, 2019
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                  Address: J K TOWERS, AILA, UPPALA POST, Kasaragod, Kerala, 671322

                  I had given migration request to new pack as per trai rules during last week of january 2019. But the migration was not done and i enquired with tata sky during february first week why my plan was not migrated to my new pack. I was told that the new pack was not being reflected due to technical reasons and same would be reflected in due course when their technical issues were sorted. But on 26.2.19 my account was deactivated citing no balance. But i had recharged in january rs.240 which is more than the new pack cost of rs.152. Migration to new pack should have been effective from 1.2.19
                  TRAI customer support has been notified about the posted complaint.
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                    D
                    DEEN HAI MAQSAD
                    from Delhi, Delhi
                    Feb 27, 2019
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                    Address: New Delhi, Delhi, 110025

                    I am user of idea and recently ported my number to idea from airtel and now i am facing a number of problems with idea.. Lack of network and internet, no stable network.. I have to change places for a fluctuation free call and internet i ported my number in january 2019 and i am still in 90 days period... Kindly help me in porting my number before 90 days... Its a humble request... My number is
                    TRAI customer support has been notified about the posted complaint.
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                      R
                      Ravi Tudu
                      from Patna, Bihar
                      Feb 27, 2019
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                      Address: 700033

                      I am a customer of airtel dth, consumer no [protected]. As per new trai
                      Guidelines i selected my new pack on 24.02.2019, scanned qr code and
                      Sent sms to [protected]. I received a message that my sms has been
                      Received by airtel dth and my pack will be activated shortly but from
                      That day on wards my pack has not been activated. I have repeated the
                      Process twice but no satisfactory result has been received yet. I even
                      Talked to the customer care executives but they are unable to answer
                      Me satisfactorily.
                      TRAI customer support has been notified about the posted complaint.
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                        Web Guru
                        from Indore, Madhya Pradesh
                        Feb 26, 2019
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                        Address: Indore, Madhya Pradesh, 452001

                        Airtel dth they intentionally created free own 100 channels without user choice, customers adding new channels they charging extra money as ncf charge this is wrong practice. I do not want odia bengali telugu malayalam free channel they intentionally forcing to use this channels but new channels user adding they charging ncf extra.
                        After trai regulations my dth rental increased to 300 extra...
                        TRAI customer support has been notified about the posted complaint.
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                          TgSruthi14
                          from Hyderabad, Telangana
                          Feb 26, 2019
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                          Address: malkajgiri, Hyderabad, Andhra Pradesh, 500047

                          I'm using hathway cable run by star tv by a proprietor in malkajgiri, sainagar, hyderabad. I didn't subscribe any channel for the month of february now they are charging 250 instead of 130... I asked them why we have to pay. They were very arrogant and shouted do whatever you want if you want to continue you need to pay 250 now they are not playing any channel they were talking very rude
                          TRAI customer support has been notified about the posted complaint.
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                            S
                            sollin
                            from Vijayawada, Andhra Pradesh
                            Feb 26, 2019
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                            I am a Sun direct customer As per TRAI instructions I want to choose my channels. But sun d th is forcing a pack on me & I am not able to choose my channel. Sun Direct customer care is not coming on line.They are forcing 4 packs on consumer.Please help me
                            All the DTH operators have to give wide publicity.But SunDth didn't give details.They have their own priority & trying to force their wish over the consumer.For example, in it's package, certain good chsnell is missing
                            Hence I request you to take necessary steps & solve my problem
                            Thanks
                            TRAI customer support has been notified about the posted complaint.
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                              thoppilabhilash
                              from Neyyattinkara, Kerala
                              Feb 26, 2019
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                              Address: Thiruvananthapuram, Kerala, 695014

                              I am residing in trivandrum, kerala. I am preferring to watch malayalam channels. I am using sundirect dth. They are not providing the right to select my required channels. They have make bunch of channels in a pack and they are forcing us to take these packs.in the packs they have not included some of my required channels and included some unwanted channels. For example 140 channels included in their fta1 basic pack, charged rs. 130+18%gst.in that pack they have not included mazhavil manorama hd channel (Free to air) and included some not required channels. They are not ready to make any changes on that pack. If i required hd then they are told me to spend rs. 331+18%gst. I the case of malayalam, only 3nos of hd channels are available in their platform. From that it self only one channel is free to air.
                              TRAI customer support has been notified about the posted complaint.
                              Feb 26, 2019
                              Updated by thoppilabhilash                               I am residing in Trivandrum, Kerala. i am preferring to watch malayalam channels. I am using sundirect DTH. They are not providing the right to select my required channels. They have make bunch of channels in a pack and they are forcing us to take these packs. In the packs they have not included some of my required channels and included some unwanted channels. For example 140 channels included in their FTA1 Basic pack, charged Rs. 130+18%GST. In that pack they have not included Mazhavil Manorama HD channel (free to air) and included some not required channels. They are not ready to make any changes on that pack. If i required HD then they are told me to spend Rs. 331+18%GST. I the case of malayalam, only 3nos of HD channels are available in their platform. From that it self only one channel is free to air.

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                                Madhu Dhanya
                                from Tindivanam, Tamil Nadu
                                Feb 26, 2019
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                                Address: Shanti Nagar, Palakkad, Kerala, 678014

                                Dear sir,
                                Post Trai recommendation to select inky required channels. Most of the selected channels are blurred with screech audio.
                                Most of the HD SD channels are now useless even after paying so much per channel. Some of the channels for eg are republic TV, romedy now HD, mnx and many more. The dth provider is airtel.
                                This is not specific to one location. I have witnessed this both at coimbatore and palakkad.
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                                TRAI customer support has been notified about the posted complaint.
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                                  sk.kumar
                                  from Noida, Uttar Pradesh
                                  Feb 26, 2019
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                                  Address: infospace noida sec 62 u.p., Gautam Buddh Nagar, Uttar Pradesh, 201307

                                  I port my number in Jio but facing network issue. I can not make any call or not use internet. I raise a complain on jio helpline but they told that this issue resolve in 60 days. But i can not access any call or message in my office and hamper my work. Mostly my number is out of service area. Jio customer are helpless and only told for wait 60 days.
                                  TRAI customer support has been notified about the posted complaint.
                                  Mar 06, 2019
                                  Updated by sk.kumar                                   What is the status of my complaint
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                                    Ujwalkini
                                    from Gurgaon, Haryana
                                    Feb 26, 2019
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                                    Address: Bangalore, Karnataka, 560037

                                    Hi,

                                    As per new trai regulations all dth operators should allow customers to pick their selected channels. So as per the law we should go for a basic plan and can hand pick some channels on ala carte basis. So each channel will be having a price and 18% gst extra. This is fine. But what sun direct is doing is completely illegal. First it will not allow me to directly choose the channels and pay for it one shot. First i should be having a balance in their account. If i recharge 100 rs he is deducting 18% gst and crediting remaining amount. So with the remaining amount i need to pay again 18% gst while choosing channel. Why the hell customer has to pay gst twice. What is the use of this new system, where we are ending up paying hell more than earlier. Is this what been directed by trai or what sundirect is doing.

                                    Kindly have a look into this on priority and save money of sun direct customers.
                                    TRAI customer support has been notified about the posted complaint.
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                                      avi78933
                                      from Bhuj, Gujarat
                                      Feb 26, 2019
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                                      Address: West Godavari, Andhra Pradesh, 534198

                                      My cable operator not providing to select prefered channels, local cable operator prepared a set packages, they are only giving option to select that packages, cable operator is saying that we dont give that package recharge with full package there is no another option, trai published that we can select individual channels but it is not applying by the cable operator. That minimum package is more than the regular colletion of cable tv. So enough action should be taken for this issue. They are getting huge profits by this method.
                                      TRAI customer support has been notified about the posted complaint.
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                                        DigantPatel
                                        from Mumbai, Maharashtra
                                        Feb 26, 2019
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                                        Address: Gandhinagar, Gujarat

                                        Hello sir,

                                        Gtpl cable tv is suddenly stopped working on 4th february even i have already done payment for 250 rs monthly pack that expired on 16th february.
                                        I also tried another and selected "gujarati popular" 7th/8th february and done payment of rs 266 (For 280 rs monthly pack) but it's again auto selected "gujarati starter" pack at evening, i don't want this pack

                                        I have already sent 4-5 emails on [protected]@gtpl.net and i got reply like saying that contact to local person. Local person said it takes time then we will see.

                                        I have already paid rs 399 (199+280) as a balance, now how can get my money back or settle that money.

                                        I haven't received any satisfactory answer so sent email to nodal office on 13th feb 2019 but also not got any satisfactory answer. I sent more than 7 emails to nodal officer as well but each time they says that connect with local office.

                                        My complaint sr no are 1146287 and 1152059

                                        Please help me on this matter

                                        Thank you
                                        TRAI customer support has been notified about the posted complaint.
                                        Feb 26, 2019
                                        Updated by DigantPatel                                         I have already told them to stop it so my money is locked but they don't do it and charge me per day without given proper service (means channels)
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