TRAI Complaints & Reviews

Sir,
I recharged my Airtel digital TV with ₹388/- after Airtel customer care executive called me and advised me for 3 months pack.
When I asked if in future if any problem comes(means if I can’t view or something) then he gave his personal mobile no..
After recharging upto 10 days was able to view channels, but after 10 days they stopped the service..
I called 2 or 3 times but always customer care personnel telling technical issue call after 2 hours..
In this case where to go except you..
Kindly look into the matter..

I have selected channels on the website but they are not activated. I cannot even activate a combo which is provided by them on the website.
I tried to call customer care nut could not reach them. I have emailed them multiple times bit do not get any response. I need to watch channels as per my wish but videocon is not helping me to see what I want to see.

Tatasky channel pack section :

I selected the new channel PACK,
When selecting pack it showing the grant total is 222.6.
But after confirming the pack its showing recommend pack recharge is 369.

For more clarification please find the attachments ..

https://www.screencast.com/t/y650Q9OvQDgp
https://www.screencast.com/t/PnhxeKOx

Dear sir,
As per new trai rule, package tariff payment is made to hathway, mumbai (Hathway sai star cable & datacom pvt. Ltd, kandivali) by me on 16th feb'19 for a la carte pack (Total of inr 636) for half month of feb'19 and full month of mar'19.
Customer vc no [protected].
Cable services stopped by hathway mumbai from 10th of feb'19 and till date they have not activated the channels for which payment is made.
Upon calling their kandivali branch they dont provide the action taken status and merely say' wait for some days'.
Upon calling their ho authorities too, there is no proper response. I would like to have a full refund since cable operator is not providing the services.
Seeking disciplinary action by trai on such errant cable operators.

Dhananjay dhar
Thakur complex,
Kandivali, mumbai

Mail: [protected]@hotmail.com

I hav recharge my dth as per the new plan & tariff on 18 feb 2019 . Since then I didn't able to see the channel as per the selection. The customer service is not responding . They are not solving the issue . My customer id is 16577789. Just want a resolution. Kindly look into this matter. The Videocon dth is fooling us. Every time I m calling customer care thy are not able to solve it. Repeatedly telling our same things. Thy all are frauds . I want a solution . I want my money back. If I m not getting the service right. Wat the need of recharging . Worst customer services.

As per news published in the news paper the period of activation of new package extends up to 31st march. Till then the existing system will be on.in the month of february 2019 the monthly subscription has already been collected on 10/02/2019. My stb id is [protected]. Model number is csa025190. Account number is 10339269. Now i would like to know on which ground this kind of deed is performed? I have already paid the subscription of the current month. Still now 8 days are left to complete. Now what's the solution? You are requested to feed me back.

सर मेरा नाम सतिष पडवळ हे. मैने videocon d2h पर मेरा वाला प्लॅन choose किया तभी भी d2h वाले मेरा प्लॅन activate नाही कर रहे हे मैने 17 feb को 430 का रिचार्जे भी किया हुआ हे तभी भी मुझे चॅनेल नाही दिखा रहे हे पर मेरा balence डे by डे कम होता जा रहा हे मैने cus. Care.से बात भी कि 90 बार तभी भी वो कॉल कट कर रहे हे और हम कस्टमर हमारी सर्विस नाही दि रहे हे मेरा cus. Id.[protected] हे
प्लीज सर मदत किजीये

Airtel digital tv is not refunding rs. 1670 my balance into my airtel digital tv account with customer id [protected].
On 9th september 2018 i recharged my airtel digital tv with rs. 2550 for 1 year under which all hd channels were activated on my tv for whole year.
But now since i shifted to new trai tarriff rules from 1st feb 2019, i chose my channels as per my requirement.
But as your guidelines proportionate amount of balance will be refunded back to account, but it has been 20 days still the balance has not been refunded even after repeated reminders.

Paramveer singh
[protected]
Airtel digital tv customer
Customer id [protected]

Sir siti cable operators are providing 100 free channels to all customers deliberately which is increasing basics charges by 25 to 75 rs per connection and not ready to reduce it to 20 which is creating big problems to customers pl look after the matter they are cheating customers by not telling them selection procedure and increasing their own income by basic charges by putting more channels in their kitty with the help of free channels

Bouquet list provided by channels are irrelevant as there are 10 to 12 broadcasters each one has at least 7 channels in the list but average bouquet price per channel must be rs. 1/- per channel but it is rs. 3.75 etc

Broadcaster earns by advertising which is forceful to the viewers if they do not get share in profit earn by broadcaster from advertiser.

Lokenath electronics, cable and broadband operator, office at deshbandhu nagar, baguiati, kolkata, west bengal is our cable service provider. We are told that we can't choose or change any channels given to us in 100 channels and whatever channels we choose will be considered after 100 channels therefore we pay compulsory 20 extra. Everyone around our area are forced to take what the operator is giving as they are not giving any choice.

I am videocon d2h user. My customer id for videoncon d2h is 76448958. I am requesting to videocon d2h customer service for activating channels. I have recharged my account with rs. 450/- last week. I have choose d2h combo pack but they have not yet activated yet. I am calling to their customer care number daily since a week but they are not asnwering well & simply disconnect the call.

I request you please resolve this issue.

And i would also like to share my though with you dear trai team, that there must be a facility of portability for switching the d2h connection also. So that customer can switch the company when any of such company unable to give service. Same like telephone network providers.

Channels service is given by sea tv cable operator to me and i am paying only rs200/- pm for viewing about 458 channels but now due to new tarrif plan,, for viewing these channels i will have to pay more than rs550/-pm so in what sense new tarrifs are beneficial to the viewers.in my openion now burden is increased of the viewers and hence this scheme is not at all favourable to viewers.
As per trai guidelines date of selection channels is[protected] but since[protected], my cable operator has stopped showing the channels so this complaint. Pl review the complaint and do the needful so that viewers can be benefitted.

We are unable to view all free channels provided by the govt. Why do we need to select the free channels when any ways we should be able to view all those? Once a channel is selected in the bouquet we have to again select the same channels in alacart, which is a time consuming process. The call center people are not aware regarding any policies they just ask us to continue with our previous pack.

Hi,

Today morning i again complaint for my query, cc executive generate complaint #[protected] but without any resolution complaint has been closed. I didn't get any call from d2h.

This is more frustration increasing by d2h.

Please look into the matter otherwise i will go to consumer court...

Regards,
Sunil kumar
[protected]

On mon, feb 18, 2019 at 12:09 pm sunil kumar wrote:
Hi,

Please look into this... Videocon increasing frustration... Not providing resolution to customer...

25 days ago i choose my own d2h plan, after that i try multiple time but unable to watch bouquet zee & color channels till date.

Multiple times complaint on customer care but every times saying unable to help, try after some time or choose your plan through website/ mobile app but till date d2h website & mobile app not working properly.

Also when i checked my plan on website/ mobile app showing plan for rs. 845.509/ monthly without any information...

Please look into the matter.

Regards,
Sunil kumar

— forwarded message —
From: sunil kumar
Date: mon, feb 18, 2019 at 11:51 am
Subject: re: #[protected] poor service
To:,

If today (18 feb'19) not resolve my issue i will make complaint in trai.

On fri, feb 15, 2019 at 7:26 am sunil kumar wrote:
Poor services.[protected], i choose my own plan 10 days ago.. Till date not allocated properly.. Call centre no also not reachable since long... Also zee & color hd bouquet not available on site. Many times try to correct through site but not done.. Wrost experience!!

—

— think good do good —
[life is a day infacy is an hour ]

Thanks & regards
Sunil verma

—

— think good do good —
[life is a day infacy is an hour ]

Thanks & regards
Sunil verma

—

— think good do good —
[life is a day infacy is an hour ]

Thanks & regards
Sunil verma

Sir

मेरा नाम कमल कश्यप है मेरी videocon d2h id नंबर 5051800 है इस id पर 4 कनेक्शन हैl
जिस पर 15 feb 19 से paid channels नहीं चल रहे हैं l जबकि 16 feb 19 को मैंने 1177 रुपये का रीचार्ज किया है l d2h customer care वाले भी हर बार झूठ बोलते हैं कि 10 min. मे channels चल जायेगे पर 6 दिन बाद भी कोई channel नहीं चला है l d2h मे 10 से ज्यादा मेल कर चुका हूं पर कोई हल नहीं निकला है l d2h एक ही मैसेज भेजा गया है हर बार (Please call on [protected] from registered tel number. Your services will resume shortly. Please save this number for future use)
इसका भी कोई फायदा नहीं हुआ है आपको मे error msg. Pic भेज रहा हूं l
I already mailed many time for customercare,
Nodalofficer. [protected]@dishd2h.com,
[protected]@dishd2h.com, पर 6 दिन बाद भी कोई channel नहीं चला है

Regards

Kamal kashyap
D2h id 5051800
[protected]

[protected]

I am consumer of videocon d2h[protected] i was choosen mera wala plan from d2h website in first week of february 2019 but after the payment of monthly cost they still not showing me all channels of my choice, i tried to speak with customer care regarding this issue but they refuse to help anything.

I think d2h indirectly pressuring us to choose his plan instead of my choice.

Regards
Sanjay kumar
[protected]

Hello sir,

This mail regarding the shoes which was ordered from eshoppie.in.. I ordered this product on 2 feb i received on 7 feb when i saw this product i have issue with size and wrong product delivered.. So when i try to return this product no one is going to help for this try to contact with customer care of expressbees they are speaking rude and not doing any thing so i want refund of this product try to resolve my query as soon as possible and take appropriate action regard the customer care and the online shopping agency

Thank you
Ishwar rathod

Sir,
I would like to drag your attention on the matter that, i am a customer of videocon d2h having customer care no. 78752180. From last two weeks, i am taking continuous follow up to update my selected channel pack with vidoecon d2h customer care. Initially i was replied that, they can not change the choose pack on phone request, i have to go through only www.d2h.com and then only it can be changed. According to their instruction, i did the same, but every time i'm getting message that "your package is not migrated, due to some technical error. Please contact to customer care".
From last two weeks, whenever, i conveyed the message to customer care, every time they are replying that, the problem will be solved within 30 minutes or 1 hour. Several time i am calling and getting always the same reply.
Please find attached document for reference. I can not watch my desired channels, then also the amount is deducting from by balance. Initially the amount was nearly rs.1400.00/-, today it is 1280.00/-.
You are requested to do needful at the earliest.

My vidiocon d2h id[protected]
Mobileno [protected]
Location pune
Tria ke ruls not follw videcon d2h care
I have three day to call customar care but not help me fist time call care survar problem tell me my mmy d2h recharge but mera wala paln not active d2h care not saport daly deduct mony in my d2h acount customar care cut my call helfull care so plese solve my problem