TRAI Complaints & Reviews

I am aditya shah, one more person tortured by trai with their fake 'help consumers' attitude.

Customers are always open to be exploited and yet praise the authority for so called changes they bring in which in reality is sophisticated way of pulling out more money out of customers.
There was no need to start this pay for what you watch campaign. People were happy with all the channels they used to see for an amount which was way less than the one which they have to pay now.
Dth operators are not that bad, the government is. Dth used to offer cheaper packages already. What trai has did is another way to loot like earlier ways by the government by increasing rail tariff, demonitisation, tax and what not.
In case of rail tariff government announced suddenly that the tariff will be increased so people queued up and paid for 1 year pass as well. Later it was announced that percentrage of increase will not be as announced and customers were like 'okay atleast increase is not too high as announced'. Smart way to dupe and now trai is up with the same.

Getting customers to work on basic things and wreck their brain, trai has accomplished to garner the anger of customers.
But this is the regulator so nothing can be done by poor customers against them than to follow what it orders.

Such a sad days for customers and cant imagine what is coming up next.
Trai please stop interfering in things that you dont understand. Go dissolve immediately.

Do you know that all administrative expenses incurred by dth operators will be downloaded to customers and they will bear additional burden in the name of various operation charges?
Do you know that a kg of apple costing 100 will be more expensive if someone decides to charge them individually in the name of pay for how much you eat?
Do you know that same package of dth which was costing less is now too expensive?

Please please stop this tyranny on us.

Sir
Your new cable/dth rules are total #. You played all indians on this new rule. You said customers will only have to pay for channels they want to watch, so that the monthly charges for cable/dth wil reduce. Instead of going down prices are going up. Well played trai, i used to pay 150 per month and i had all the channels. I live in small village. But now it's going to be around 250 per month. Nice looting system. No one in our area is with current government or bjp bcoz u stole tv from us. A lot of people in my village stopped watching tv coz they can't pay 250 or 300. Remove these #ty rules.
Especially, remove that minimum of 130rs cable fee, everything will be fine.

I am trying to recharge my dish tv since last 10 days as it is completely blacked off due to insufficient recharge amount. I desire to pay for the channels i want to see. But after selecting the channels online of dish tv and after submitting for recharge the website always ask me to pay rs.832/- for recharge which is very-very high. Earlier i want paying only rs.500/- for many channels but not why should i pay higher amount for limited channels.
I have made customer care complaint and also nodal officer complaint but no one is responding.

Terrible service. Since 1st feb, they have been making a fool of the customers. I have been calling the cust care, using their website or the app, but they have been unable to give me the channels i want to opt for. Customer care seem clueless and keep on asking us to wait for 4-5 hours and it has been almost a month now. Biggest loot is that all the recharge money has been exhausted without giving us any service.

I have recharged the airtel dth for 1 year and now they are telling that it is only recharged for six months and we cannot give more than 6 months of service. Even if i call them, they dont respond. They dont address my complaint. I am supposed to get 1 year of hd channels too. The problem was that the back end team did a mistake in updating the plan. Hence, this problem.

The service request: 84993492
If i call them, they dont give answer and make me wait for 20 minutes or so and the call will get cut automatically. This is been happening for last 45 days. Always the call gets disconnected after some 15-20 minutes

We have a broucher from our local service provider with pre-defned packs instead of selecting our own. They are even charging a lot of money for their worst sevice.

Service name : vcv bhimavaram

Charges at : 250, 250, 500 ruppes per packages

I attached the documents instead of giving our selected packages, they are giving their own.

Dear sir,

Airtel degital tv. Recharge dt. 10/01/2019 rs. 945/- for 3 month.
Offer call from airtel rs. 945/- recharge for current package.
Last 5 days i have message to end of subscription on 23/02/2019
Call to customer care no satisfy response from operater compliment dt. 21/02/2019 compliment ref. No. 86124801 & 24/02/2019 compliment ref. No. 86193218. Today i called for compliment 4 time but disconnected from operator last call with operator vishal shinde he said not help on this issue.

My videocon d2h id is[protected]. App and website is not working properly. No otp is generated neither customer care of videocon is responding properly. Now, videocon is charging heavy amount from me without choosing us new tariff plan as per trai rule.

My combo plan should be of rs. 250 after trai rule but provider is charging me rs. 330/- pm.

Airtel dth pack wasn't provided as promised by the nodal officer, even after multiple reminders. Tickets so far 78430234, 78460966, nodal [protected], [protected].

My account got suspended today when i took the conversation via private messages, dont trust airtel at any cost

Attaching the nodal office email as picture below.

Thanks!
Karthik c

Sir/madam, sir i want to say that your new rules about tv and selective system is very bakwas, i use den cable before this new rule i pay 200 rupees for month and i get all of my favorite channels in this price but after new rule if although i choose my favorite channel so as per new rules i have to pay 400-420 rupees per month so i think this is very bkwas rules and system you have prepared this is very dangerous looting system by you we don't want this rule and selective system plz cancel this system we are happy in our past channel system. Thank you.

As per new trai regulations, i have created my own pack of channels, but i could still see that republic tv (Channel number 376) and r bharat (Channel number 323) was getting telecasted in my set though i have not opted for these two channel, when i asked airtel dth customer care to remove these channels from my pack, they were unable to do so.

This seems violation of trai guideline "where now consumer has right to choose what they want to see"

I request to some action be taken against airtel dth for this act.

As per trai new guideline customer should select the 100 free to air channels for rs 130 but in bangalore the cable operator act is not following the same. As per the list in the 100 channel list there are 13 swayamprabha channels, 11 act own tv channel and 1 train timing channel.in reality i am not able to see all the 11 act own tv channel and train timing channel but the act customer care told me all the channels are available and i am not checking properly which is not the reality. My concern is from act tv total channel list apart from dd odia there is no other odia channel available where as all other indian channel s are available. Previously i used to see odia channel but now those are not available. When i checked the customer care as per them as per the trai guidelines they have made the 100 channel list. If customer is paying money then why the cable operator imposing some channels which customer do not want to see. As i mentioned channels like all the 13 swayamprabha channels, 11 act own tv channel and 1 train timing channel which many customers (Even me) do not want to see. If the channel providing other language channels then why blocking odia channels. Really is there any guidelines from trai for act tv for channel selection? I need your intervention in this regard to stop the monopoly of the cable tv operator.

Sir my name joginder singh i live in jind haryana i have used a siti cable connection but local cable operator not active in my box pay chanel. So i have online pay 319 rs pay payed chanel 22/2/2019 so chanel start but local operator deactivated in my box. So please my help card no [protected] my mobile no [protected] please help and solve my problem. Pincode 126102

Our dish tv - vc - no -[protected], we have selected our desired channels on dish tv app on 18/2/2019 abd paid amoubt of rs 500.00. The confirmation regarding selection of channels and payment receipt by dish tv was received on the same day. But we are unable, to view the sekected channels even after 5days against their message statibg that with in 15 mins to view the desired channels.
Kindly look into this and resolve our issue.
Regards
Subramanian o a
[protected]
Hyderabad, ts

Sir/madam,
We have taking dth service from videocon dth. As we all know, according to new trai regularization, customer may choose their own channel & can see on their choice. On 2nd feb. We have made request to videocon d2h for our channel pack over phone & through their web site. We had rs. 1042/- balance on 2nd feb. After choose our own channel/pack, videocon d2h not provided their service. No any single paid channel is running. Only free to air channel is showing on our tv. Day by day we are approaching to them through their customer care number, they giving only answer that soon it will start/will start in 2-3 hours etc. Now days, customer care number are showing engaged. We have much balance in our d2h account but no service provided by videocon d2h. Day by day our d2h account balance showing lesser without gaining any service. Please help us..

My customer id is 46768027. I have added channels as per trai with a total amounting to rs.290. They have added d2h channels (Movies active) and now it is amounting to rs.360. Have been calling customer care from morning but they cancel the call or say that their system is not working. They are adding channels without the consent of customer and increasing the price of the selected package. Please take action with immediate effect. Customers are being fooled and our patience is tested to extreme end.

Dear sir
I am a videocon d2h user my id is 45149900. I have two connection with the same id number. As per trai rule i have recharged twice for both the rooms. But i could only view the promgamme only in one tv but the other tv i can't view any programme.
More over the customer care are not coorpate to solve my problem. They are just saying withen 15 min the channel will come two ur second tv set. Its being 4 days thimns r not worked out
Pls help me with my problem.
With regards
A duke

सर, में सुदीप सिंह videocon d2h काविगत 5 साल से रेगुलर कस्टमर हूं मेरी id 26261020 है में पिछले 7 दिनो से परेशान हूँ मेरी पसंद के चैनल नही दिखयाये जा रहे है d2h की वेबसाइट पर जाकर भी मेने मेरी पसंद के चेनल सिलेक्ट करे किन्तु उनको नही दिखया जा रहा है इसमें एक sab tv है और नही उनके कस्टमर केयर पर फोन द्वारा रेस्पॉन्स दिया जा रहा है कृपया इस मे मेरी सहायता प्रदान करें ।धन्यवाद । मोबाइल [protected]

Dear trai,

I am a videocon d2h user with customer id 26966398. Since from last 1 & 1/2 month, i am facing n no. Of issues regarding services of videocon d2h, which includes wrong add-on activation, frequent unfair balance deductions.

Fresh incident is regarding my recharge of rs. 341rs for which i should get services for 30 days but they have not shown any channel. Again i have complained to their email id's

As it's happening frequently i request you to intervene & provide resolution. Lodging complaints again & again isn't feasible with videocon d2h. They keep our call on hold for mammoth duration (30 min). Sometimes call gets disconnected & they don't bother to call back. If we write email, they simply avoid to reply it.
The peoblem is technical but they want money from my side thats why
They have charged for engineer visit as well as set top box installationl, i have completed all the procedure which is given by videocon d2h, still we are unable to see any channe

Now i am so furious, that i even don't want to use their services but unfortunately i have invested money in buying their useless products. I want my money back for the investment done on their set top box & umbrella.

I hope needful action will be initiated from your end & strict action will be taken against videocon d2h.

Sir/madam,
With reference to above subject it is to inform you that the service provider dishtv cheating their customers by using trais new rules. The detailed matter is as below;
While going to recharge my dish tv plan in this month i have enquired about plan and recharged with rs. 541/- as per direction from customer care for one month. After, recharge i got massage that your recharge is successfully done and its validity is for 20 days.
However it was for 30 days. When i enquired in this mtter with dish tv customer care. They have informed me that as per trai rules you have to recharge with rs.586/- which was previously informed 541/-. Further, stated by customer care that the said package come into effect after my recharge. It is clear case of cheating. Kindly look into the matter and do the needful to save customers inconvenience and wrong use of trai rules

Thanking you.
Abhilash.