TRAI Complaints & Reviews

ट्राई के नये निर्देशानुसार डिश टी.वी. पर पसंदीदा चैनल चुनने की समय सीमा बढ़ाकर 31मार्च 2019 कर दी गई है l बावजूद उसके डिश टी.वी. ने पहले से आ रहे अधिकांश चैनलों को बंद कर दिया है, जबकि प्रत्येक माह की तरह इस माह भी मैने उतनी धनराशि का रिचार्ज करवाया जितना हर माह करवाते थे l इस बारे में जब मैने डिश टी.वी. के कस्टमर केयर पर शिकायत दर्ज करवानी चाही तो यह कहते हुये शिकायत दर्ज करने से मना कर दिया गया कि समय सीमा नहीँ बढ़ाई गई है और बंद किये गये चैनलों को चालू नहीँ किया जायेगा

My dth provider, dishtv india ltd., has not yet changed my channel list even though i submitted request in january. They are still charging me ₹925 as in my old plan. Everytime i call customer care, they say that their system is not updated yet and i have to wait for "some more time". Also their website & mobile app channel selection is not working

Dear sir/madam,
I umesh chandra joshi holding the airtel digital tv id [protected]. My cable network plan has been changed without informing me as i have already paid money upto feb 2019 for existing plans before declaring the trai new regulation. Myself not able see the channels as per existing plans from 03 feb 19 onward. I have tried to approach airtel tv officials to resolve my issues number of times & i could not able to talk airtel till date which reduces the moral values of consumer and wasting the valuable time to connect airtel customer care for long time.
However, with due respect i have opted the new channel plans as per my requirement and submitted on 08 feb 19 through your channel number 998. The same has also not been authorised to me till date. My paid money for existing plan is wasted all the day.
Therefore, you are requested to intervene my issues with airtel digital tv officials to resolve at the earliest and the action taken by you, may be inform to individual. I & my family will be thankful for your kind support.

Yours
Umesh chandra joshi
Bareilly (U. P.)

Sir,
While i welcome trai's move for the new tarif it is like one step forward but two steps backward.

I was paying rs. 240/- to a service provider and enjoying the channels of my choice.

But now for the same channels i hae to pay 312/- rupees per month.

Now you please tell me what way we are benefitted?

Before formulating plans your higher ups should have the capacity in their mind to visualize higher price being paid after trai's orders.

With good heart you would have come forward but it faces backlash to sri. Modi ji.

Please revert back to the original position or amend the new rules to suit to our wallet.

Humble thanks and regards

I was complain to Dish Tv, i call to dish tv customer care but he is not resolve my problems, first Complain no. is[protected] Date:06/feb/2019, i am call daily 4 to 5 days but he not solved,
Second complain to extra charges me complain no. is 46515452, Date: 11/02/2019, he is take me extra charge without my permission, ,
then ...
I sent a mail to CEO (CEO Compain No:100377 Date: 12/Feb/2019, he is not solved my problems, he write me to recharge Details and told me recharge your Dish Tv,
please sir Help me.
Thank you

VC No: [protected]

Our cable operator is charging for paid channels from 13 feb 2019, onwards.
Inspite of the fact that trai has extended the date till 31st march.
Our cable operator is by the name of intec communication, located in sector 12 noida. They all of a sudden stopped the channels and we were forced to pay for channels according to new rates.
Even if the date has been extended
I am one of their customers. My contact no. Is [protected]

Sir,
As per TRAI guide lines I want to choose my plan in which 100 FTA channels are made compulsory by Videocon wherever only 25 DD channels are mandatory, they charge after adding other channels package the total of all channels (100+...). (As shown in my plan).
My plan made for only one connection, not made for second connection.
Customer care No. also not responding.

I have a cable tv connection from sevev star cable network, mumbai. The company today discontinued cable service. I was told unless, the form for channel selection is submitted, there will no broadcast.
Trai has issued notice yesterday, that the date has been extended till 31st march. Please issue clarification and take action against the cable operator.

K. Aurobindo
Chembur, mumbai
[protected]

Dear officers,

Last month i called to videocon dth and got choose my channels as per new trai rules. But they did not provide service and now they are not picking calls. There are more than 1000 of people are feeling cheated, what a poor service videocon is providing, and trai is not taking any action. I am surprised.

My customer id is 80270700.

Regards,
Waiting for your feedback.

Deshabndhu
Mobile [protected]

The new rates of tata sky are very unfavourable to the consumer. My previous monthly billing was around rs 1500 with three multitv pack (@rs258 each).
Now, to watch the same channels my monthly bill has gone upto rs 2110 pm with only two multi tv packs. (I have disconnected one multitv pack since feb 2019. The multi tv pack price has gone up from rs 258 pm to rs 600 pm!!!. This is totally unfair and cheating!!
Further there is no pack available which has both hd and sd options for the same channel. So, if i have a sd set top box and a hd set top box in the same connection, i have to chose seperate packs for sd and hd for the same set of channels.. Which is increasing the total cost. This was not the case before.
Consumer no of tatasky [protected]

Hi team,
[protected] airtel digital
I have opted one year plan. Feb 2nd onwards stopped my services for showing up new plans. Unfortunately i selected highest plan 475 rs. But that didn't activated and at least not coming previously. No contact by them from 15days saying technical issues and resolving the same. My daily amount deducting. What customer has to do.. This new plan pain to customers. Attached email from what i received from them. My 2000 rs with them. I'll file the case consumer court. Praveen @[protected]

Trai has smelt blood and meat in the form of surcharges and cable charges.
Remember, consumer is king.Do not treat them for helpless fools.cable operators and channels will lose revenue, customers will migrate to better oprions and trai will lose surcharges, and govt will lose gst income.tv channels will go out of business, losing revenue.
RETRACT THIS INSANE AND UNFAIR POLICY IMMEDIATELY.

This change is ridiculous, insane, not possible to support or sustain by any cable tv viewer. You take people for fools. Demand immediate retraction of the ruling. I for viewer will not oay these charges by boycot. Will stop cable connectuon, cable operators and channeks will lose business, trai will losr the meat and government gst.
Dr arun mehta
Pune
M#[protected]

I used vediocon D2H from last 8 years.I recharged my account on 3rd Feb 2019. but still i am not able to see channels. I tried to call in call center from last 10 days but couldn't connect it. And if by chance it has connect ur agents said that we have server issue please call after 1 hour . called couple of times but statements was same. i registered in website that please arrange callback still now i didnt get any revert from ur side. yesterday i called in customer care and able to talked with them after taking all details they said we have system error then i forced to talk with senior person then they connect with prashant supervisor and he said that this is not yr plan and i asked for how can i do my plan selection on website or in app he said that u will get all information on your registered email id and get message on Ur registered mobile number. But still i didn't get any kind of mail and dealer. I really fade up of vediocon and want resolution or i want my money back. i already complained in NATIONAL CONSUMER DEPARTMENT. COMPLAIN NO IS 1157242. I already mailed in customer care @d2h.com and trai. Kindly revert asap. further all details u can find in you email.

The new plans introduced by the train which requires the users to pay for each channels have increased my subscription plan of 350 /- months to directly double maybe more. As a consumer i do not agree or wish to actually go through with this plan which takes 154/- month just for mandatory channels that i do not even watch. My cable has most of the channels cutoff for last 1.5 months with only channels like doordarshan playing. Even my cable operator can not confirm when this will resolve as they are already not sure. About the trai's decision. I need to my cable to start again with same channels in same rate again.

Dear/sir
We are regular subscriber of m/s hathway cable & datacom & paying rs.250/- per month towards subscription fee. (Vc no —[protected]

After enforcement of trai's order, our cable operator is insisting us to opt higher value package. To compel us, they have disconnected our service.
So pl. Look into the matter and take suitable remedial measure.
Thanks
Skkansal
401 saugat apartment
University road
Gwalior mp

As per the latest TRAI order which requires us to select the channels as per our choice, I have been doing the same for 2 days on the videocon website and their app videocon infinity. Even after stuggling for so long I couldn’t select my channels. When I call the consumer care they say that please wait for an hour and your request would get accepted. I have waited for past 2 days but my channels are yet not activated.

Dear sir, i would like to bring to your notice regarding the charges by hathway cable tv. I took the operator help to choose the packages. The prices when i am choosing channels is different from what they are advertising. For instance a channel price of rs19/- is more than rs 20+ and again finally gst is added
Another point is regarding channel package, for example, star maa package is advertised for rs 39/- whereas our operator has shown rs 75/- price. Same with all the packages, i wrote to the hathway local in-charges, they only gave general information and not answering this, i sent a second mail even then no reply. The public is getting confused with the pricing. Please do the needful, they are extracting lots of money from common people. Thank you
Regards

Sir, i am cable operator of sitapur...in sitapur two networks are working as mso.. Namely den and netvision... Den has continues his all paid channel services till 31 march... But netvision switched off all channels... From which customers are very sad and not watch all channels... Please take it very seriously because it's matter of ground customers which are not enjoying services of cable tv... Please said to netvision company to continue his services till 31 march in mean time customers choose his package comfortably... Please do needful... I am highly obliged you for this act of kindness...

My customer id ga91099833

I have selected package code ksd11 and kept enough balance for the same. But i have not getting the channels i have selected as per package code ksd11. I have made many complaints with them in this regard, but no response. Since you are the authority recent scenario i would request you to instruct them to do the needful according to customer wish.

Regards,

Venugopal v