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Updated: Aug 20, 2025
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1
16nimish
from Mumbai, Maharashtra
Feb 10, 2019
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Address: Vadodara, Gujarat, 390007

Customer id no.[protected]
I have been trying to select channels from website but unable to do so. The website says error 504 time out. I tried to contact customer care numbers but not getting through. Today (9/2/2019) the dth connection was stopped saying "e-18-4 insufficient balance". Where as my account has balance of rs. 272.00. The reasons for stoppage is not known
TRAI customer support has been notified about the posted complaint.
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    A
    Amit8670
    from Kolkata, West Bengal
    Feb 10, 2019
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    Address: Kolkata, West Bengal, 700024

    Please note that videocon d2h is cheating the us in the name of service. There is no option for selecting the required channels from there end. Their online portal and customer care is not working at all and they have not given any option to customer to view and pay for channels as per our requirement. They are cheating with the people. Please look into the case and take necessary action against the company.
    Consumer number[protected]
    Feb 24, 2019
    Complaint marked as Resolved 
    [email protected]
    TRAI customer support has been notified about the posted complaint.
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      B
      Baijesh Tn
      from Bengaluru, Karnataka
      Feb 10, 2019
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      Address: Thrissur, Kerala, 680566

      Sir,
      I am a customer of videocon d2h for last 4years, today suddenly my channels, stopped with warning message "e18-4 sorry you have insufficient balance". But in my account showing 258.50 balance.
      When i called customer service they are saying you are a non warranty customer, so you have to pay 200 rupee for clear the complaint.
      Please take an action against videocon for not giving channels having enough balance and asking service charge for their software related problem
      My videocon id[protected]
      Requesting your immediate action

      Baijesh narendran
      Theruvil house
      P o nattika beach
      Pin 680572
      Mob:[protected]
      TRAI customer support has been notified about the posted complaint.
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        À
        गौरव कुमार शर्मा
        from Rajkot, Gujarat
        Feb 10, 2019
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        Address: Jaipur, Rajasthan, 302012

        I chose my new pack of channels but they aren't providing me full service while deducting money. I called several times but they didn't respond.

        I am unable to watch even free channels

        Please help me out.

        They aren't supposed to deduct money as well as they have to provide me proper service they promised.

        After all the efforts i am writing here, please take care
        TRAI customer support has been notified about the posted complaint.
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        Really pathetic service by Videocon d2h same thing happened with me and they are not responded neither their website is working.
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          P
          Purna Baniya
          from Ranchi, Jharkhand
          Feb 10, 2019
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          Address: Kolkata, West Bengal, 700107

          Since today dated 10th feb 2019, i am unable to create any subscription neither videocon d2h customer care numbers is active that i can call them for any help. Their site is down and no help whatsoever is available. They are the only ones who is not following trai rules and guidelines. I have enough balance in my account still on the tv screen it says insufficient balance, request you to penalise them heavily for not serving their customers
          TRAI customer support has been notified about the posted complaint.
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            R
            Räñjäñå S Bhårdwãj
            from Gurgaon, Haryana
            Feb 10, 2019
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            Address: New Delhi, Delhi

            We have called several times in customer care before and after selecting our d2h pack. Trai - daimond combo but it is not activated yet if we get conected to the customer care they have not given is any satisfied answer. They said call after an hour but if we call back they never picked the call we are facing this problem since tuesday. I want my d2h pack must be activated as soon as possible. Thanks
            TRAI customer support has been notified about the posted complaint.
            Feb 10, 2019
            Updated by Räñjäñå S Bhårdwãj             Trai is not reponsing for d2h and we have selected our d2h pack daimond combo pack but trai is not reponding. So please activate it as soon as possible
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              S
              Samdarshi
              from Meerut, Uttar Pradesh
              Feb 10, 2019
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              Address: Dehradun, Uttarakhand, 248001

              I m a d2h customer. My d2h id is 34067991. Videocon has stopped showing the channels, saying that my balance is finished. Whereas i have 2188rs balance as per the same d2h account balance menu.
              They have also not started my plan as i have booked in the month of jan 2019.
              Their phone nos are always busy.
              I have 2 tv connections at my home. When i called them in jan for 2nd connection, they said for 2nd connection they will take plan in feb, 2019. And now they have stopped services. Now it's total blackout.
              TRAI customer support has been notified about the posted complaint.
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              Today afternoon some channels have been started. Blackout is withdrawn. But my given plan still has not been started. Customer care is saying that there is some technical problem . IInd tv plan has not been accepted yet by videocon.
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                A
                Ashwinkumar Tiwari
                from Solapur, Maharashtra
                Feb 10, 2019
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                Myself ashwinkumar tiwari ([protected]). I have seen complaint box of yours. There are 80% complaints about videocon. Myself is a customer of videocon. I do not even understand why videocon is left without any action by you. Either you resolve complains against videocon or answer me if videocon superior than trai.

                Best regards,
                Ashwinkumar tiwari
                TRAI customer support has been notified about the posted complaint.
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                  A
                  Ashwinkumar Tiwari
                  from Solapur, Maharashtra
                  Feb 10, 2019
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                  Myself ashwinkumar tiwari (Mobile no.[protected]) (Videocon customer id:[protected] from latur district. I am facing harassment from videocon d2h. As per the new rules of trai i have selected my plan but videocon is not providing channels to me even though they are charging me according to new tariff. They are insisting me to change set top box and are clear that their framework is not working and their view is to file a complain against them to trai. I am facing a clear loot from them. I have 2 set top boxes. Their consumer cares are not working. They are not ready to give channels. My demand is to take my set top boxes back and refund me my rs 2700. They have given me unwanted channels and charging for those channels. I hope you will accept my application and solve this insolvency by videocon. I am waiting for reply about actions taken by you.
                  Thank you..!

                  Best regards,
                  Ashwinkumar tiwari.
                  TRAI customer support has been notified about the posted complaint.
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                    A
                    Akie Putta
                    from Delhi, Delhi
                    Feb 10, 2019
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                    Address: 583101

                    Dear t r a i
                    I am facing really a worst situation while watching tv through videocon d2h i have been the customer of this since 4 years but nowadays the way they are giving service customer care response is really bad the number that they have displayed on tv screen for customer care request that number after dialling says number does not exist it has become very hard to catch them and get the information i would like to bring to your notice this should be taken as serious as you can and resolve the issue thank you.
                    TRAI customer support has been notified about the posted complaint.
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                      V
                      Vishal kulshrestha
                      from Raipur, Chhattisgarh
                      Feb 10, 2019
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                      Address: Jaipur, Rajasthan, 302033

                      Sir /madam
                      I am not able to watch my favorite channel on d2h. I choose d2h pack. I try 100 time to talk customer care but no body give satisfy answer. And daily my money reduce in my balance.
                      D2h forced for take all 100 free channel mandatory include dd channel.

                      Customer id 90791901
                      Rtn [protected]
                      [protected]@gmail.com

                      Thanks
                      Vishal kulshrestha
                      TRAI customer support has been notified about the posted complaint.
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                        A
                        Ashwani Behal
                        from Sirsa, Haryana
                        Feb 10, 2019
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                        Address: Kaithal, Haryana, 136033

                        R/ sir
                        I have non stop pack for 3 years rs 1279
                        And popular hd pack rs 69 per month.
                        These are cheaper than new pack.
                        But now i want to take sports channel.
                        Without any change in my previous pack i can't able to take sports channel. Plz help me. I had complained to dish tv customer care. But they are saying about my previous pack will be modified according to trai rules. These are very costly for me.
                        TRAI customer support has been notified about the posted complaint.
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                          H
                          Hemachandaran
                          from Chennai, Tamil Nadu
                          Feb 10, 2019
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                          Address: Chennai, Tamil Nadu, 602105

                          As per trai guidelines am not able to get the support from videocon d2h customer care to atten the consumer calls. Last ten days am try to connect with the customer care to procure the pack as per trai but videocon d2h service person not attending the as well as there website shows error gateway.

                          In my account am having sufficient balance of rs.495 but am not receiving any channels and also am send mail to there customer care by addressing my problem but no feedback or response from there end.

                          Kindly request to support and find out the issue and rectify the problem.

                          Videocon d2h consumer id:

                          Customer id: 20493249
                          Name ; hemachandaran
                          Mob:[protected]
                          Mail id: [protected]@gmail.com
                          TRAI customer support has been notified about the posted complaint.
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                            M
                            manishjyoti93
                            from Ahmedabad, Gujarat
                            Feb 10, 2019
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                            Address: Ahmedabad, Gujarat, 382414
                            Website: videocond2h

                            Videocon d2h has diverted new plan and i had sufficient balance but i am still unable to see any channels and i try to call their number never reachable. I recharge rs. 750 every month. I really feels videocon cheated me. I have still balance in my videocon d2h account for more than rs. 300 and still am unable to view channels. This is ridiculous. My videocon d2h customer id is[protected]
                            TRAI customer support has been notified about the posted complaint.
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                              T
                              tanmay@
                              from Mumbai, Maharashtra
                              Feb 10, 2019
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                              Address: Pune, Maharashtra, 410506

                              My subscription is till 1/8/2019 but i m unable see any channel consumer no.[protected], there website is not working nor consumer no. My package is platinum hd for one year i. E. 1/8/2019. But from 10/2/2019 im not able see any channel. Even there website is not working nor consumer care nos. Please do the needful. I m also not getting proper response from customer care.
                              TRAI customer support has been notified about the posted complaint.
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                                C
                                Chhavi Jatana
                                from Firozpur, Punjab
                                Feb 10, 2019
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                                I have applied for converting my vodafone postpaid number to prepaid in the month of january, 2019. I have paid all my bills, submitted the documents and even received the new prepaid sim from the vodafone store sector 15 chandigarh. But the company is not activating the new sim and old postpaid sim is still working. They haven't deactivating my old postpaid sim till today. From the past one month i am telling them to convert into prepaid but they are not doing it and unnnecessarily i am required to pay bill for the next month as well, since they are not deactivating the postpaid one.
                                TRAI customer support has been notified about the posted complaint.
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                                  C
                                  Chandrashekhar403
                                  from Bhusawal, Maharashtra
                                  Feb 10, 2019
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                                  Address: Solapur, Maharashtra, 413304

                                  मेरा नाम:-श्रीकांत कुलकर्णी
                                  में वीडियोकॉन d2h का उपभोक्ता हू,
                                  कस्टमर आईडी:[protected],
                                  मो नं:[protected].

                                  मैं पिछले 4, 5 दिन से d2h कस्टमर केयर को कॉल लगा रहा हु, मेरे पैकेज में स्टार स्पोर्ट्स हिंदी चॅनल को ऐड करने केलिए, पर ना ही वो मेरा कॉल रिसीव करते है, ना कॉल बैक करते है, सब से ख़राब सर्विस प्रोवाइडर है, कॉल लगा तो डाउन कर देते है..

                                  प्लीज हेल्प.
                                  TRAI customer support has been notified about the posted complaint.
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                                    A
                                    Ag1985
                                    from Mathura, Uttar Pradesh
                                    Feb 10, 2019
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                                    Address: 263139

                                    I am getting a lot o[censored]nwanted channels in my bst north and want to remove a lot of them as it is costing me unnecessary slab fee on adding required paid channels.
                                    As per the policy 100 fta channels should be in bst but i am getting more than that.
                                    I am not willing to watch the channels as these are just a wastage of money...
                                    Hoping for the best resolution from your side.
                                    TRAI customer support has been notified about the posted complaint.
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                                      T
                                      tush0007
                                      from Pune, Maharashtra
                                      Feb 9, 2019
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                                      Address: Pune, Maharashtra, 410507

                                      You recently launch your new rules about dth cabel services in that you put extra burden on all customers
                                      Firstly we have to paid 200-250 rs to watch all channels
                                      Now days we have to paid around 500-600 approx to watch same channels list.
                                      Why..? Are you going to show us channel's without advertisement if yes then its good rules for us.
                                      Because you allready earning million of money from advertisement then why you putting extra burden of money on public all time

                                      Please look into this issue asap.
                                      TRAI customer support has been notified about the posted complaint.
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                                        H
                                        Hitesh173 Jain
                                        from Ahmedabad, Gujarat
                                        Feb 9, 2019
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                                        Address: Surat, Gujarat

                                        Dear trai
                                        As of trai rule our service provider taking high charges from customers.. We all customers against service provider's plan because we can't afford this kind of highly charges so please take some action against them as soon as possible. I paid only 280 rupees for all regular channel but now its get around 390 to pay for them.. They taking 20 rupees extra charge.. 130 common + channel charge + 20 rupees till 20 channel after that near by 40 channel it will b charge 40 rs. More so please solve my problem
                                        TRAI customer support has been notified about the posted complaint.
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