TRAI Complaints & Reviews

आदरणीय सर मै airtel dth सर्विस प्रोव्हायडर का ग्राहक हु आपने तय किये नये नियमोंके अनुसार आपणा pack चून कर बता दिया लेकीन हमारा airtel dth सर्विस प्रोव्हायडर मेरा pack सुरु नाही कर रहा है नाही फ्री चैनेल दे रहे है उनको मैने कॅम्प्लेंट कि लेकीन कोई फरक नही पड रहा है मेरा airtel dth कस्टमर नंबर[[protected]] है कृपया आपसे निवेदन है कि आप सिग्रह मेरे समस्या का समाधान दिला दिजीय मै उनके इस रावैयेसे तंग आ चुका हुं

As per the new rule for selection of the channel i called to videocon call center they said that they call me back but i have not recieved any call from them and they are still charging as per the old selection.

Also i tried to call and register a complain but neither their site is working nor call connecting.

I almost spend more than 500 due to this misleading.

Dear trai,
I am user of videocon d2h. My custmor id is 29638365. According to new rule of trai, i have made my own pack before 31st jan-2019.
When my pack is activated its showing all those useless channels which i removed from pack as well as d2h not showing complete broadcaster' s pack. Like they are not showing discovery trubo and dsport and sony wah... Even they add nat geo wild hd which i did not add in my plan.
And while making a plan they were show my pack's total cost is rs 289/- but now its showing rs 337/-.
I called many times to customer care number as every body knows its never be connect. So kindly please take action against videocon d2h dictatorship.
Please let me know there is any dth portability option? Because d2h has become pathetic service provider.
Thanks & regards
Vinod kumar verma

Respected Sir/Ma'am,
I registered a complaint to Videocon D2h(nodalofficer.[protected]@dishd2h.com, [protected]@d2h.com) with customer id[[protected]] onTuesday, 5 February, 2019, 12:42:41 PM IST. Since from last 4 Years, i am facing n no. Of issues regarding services of videocon d2h, which includes wrong deduction, frequent i recharged but not able to used services. i activated my new plan (popular monthly pack and additional six channels) but on 04-feb19 i take loan from ivr but it was not reflect in my account and i received message from the to transfer the amount of 35rs into my accout but next morning it lapsed with no reason plus i recharged of 100rs 05-feb-19 still not reflect in my account. i called n no. of times in customer care but not connected plus they only making updated their server most of the time or only i hear ivr of videocon.
Please help me for the same as soon as possible.

Respected sir
I am using a videocon d2h and my consumer id is 44399300.
Asper the new regulation policy i am selected total 94 channels on 26th january. But from yesterday i am not able to watch paid channels those i am selected. And all the customer care line r continued busy no reply from videocon. It's very poor service. From yesterday i am not able to watch any paid channel but amount is debited from my accounts. And still new pack is not activated. So why videocon d2h not follow the deadline given by trai.
Pl look in to the matter.
Urgent.
Thanks

Regards
Anand mete.
[protected].

As per tria pack i designed my own pack and activated it here online... But wrong pack was activated as many of the channels i selected have dissappeared (Black out) and ones which i don't want is here. Kindly help me out with it.

Which is just ridiculous as i selected my pack itself and without any fault from my side i have been forced a blackout of my tv channel even after paying for it.

Customer id: [protected]-002

2181 rs monthly showing in airtel dth, what is this #???, problem occuring everyday

Regards
Ashish raheja
[protected]

Hello trai,

The first time of history one government organization put more charges on the fellow citizens and the broadcasting viewers, if i need to pay for the channels why you are allowed to show the advertisement by that channel broadcaster, so i pay money for see that advertisements, it's very strange and i don't know how it's fair, one month i need to pay rs.390 for viewing advertisements and interruption messages,

So if i need to pay for the channels i am the shareholder of the channel income because only that channels make an income by the consumers are viewing their advertisements so please make an arrangement to get my share from the broadcasters profit otherwise i no need to pay for any channels.

"we are peoples and all for the peoples".

Sincerely,
Vinodhkumar

आदरणीय सर मै d2h सर्विस प्रोव्हायडर का ग्राहक हु आपने तय किये नये नियमोंके अनुसार आपणा pack चून कर बता दिया लेकीन हमारा d2h सर्विस प्रोव्हायडर मेरा pack सुरु नाही कर रहा है उनको मैने कॅम्प्लेंट कि लेकीन कोई फरक नही पड रहा है मेरा d2hकस्टमर नंबर[protected] है कृपया आपसे निवेदन है कि आप सिग्रह मेरे समस्या का समाधान दिला दिजीय मै उनके इस रावैयेसे तंग आ चुका हुं

Hello trai,

It's great to see what you ordered, but what is the use for common man to those who used to pay 165 per month (With regional channels) is increased to 290 with minimum regional channels and f2a of rs. 153.

Do you have any tracking system where you can see how the dth are giving f2a channels when 100 f2a are selectable in that 28 dd channels are default then why the f2a promo packs of dth are including other language regional channels like bangla, tamil, odish etc when the subscriber will take only telugu regional in-case of south. As this promo pack is given default any extra channel we are adding then ncf increasing and cost too for ex: i'm adding any pay or hd channel then cost doubles.

Tatasky promo pack.
Regional - bengali (3)
Regional - gujarati (5)
Regional - hindi (15)
Regional - kannada (6)
Regional - malayalam (4)
Regional - marathi (7)
Regional - odia (6)
Regional - punjabi (4)
Regional - tamil (15)
Regional - telugu (17) — we will subscribe only this regional.
Shopping (3)
Spiritual (16) disclaimer

When the channels are free why we need to pay ncf can't take the same with the broadcaster instead of subscribers as they are already getting money from advertisements etc. It's better if you can reduce the ncf to 30 to 40 rs any no one will watch f2a channels fully.

For hd channels why 19rs why not capped to rs 10 any how they are making money from adverts programs sms contests... Provoking content etc.

Trai has to be subscriber friendly and has to give the order which has to be applaused by nation.

1. My existing recharge got expired on 4th feb 2019, i recharged my account with customer id[protected] on 4th feb 2019 (Around 08: 30 pm) for an amount of 330/- and got he confirmation message on my phone from videcon d2h ; but till now (6th feb 2019, 08: 45 am) my services are not resumed. I my trying to contact customer care but the customer care no. Is not woking.
2.in the videocon d2h site they are forcing 100 fta channels mandatory on people against the trai's order of 25 mandatory fta channels e to which we are forced to pay excess 60 rs against our selected channels as network capacity fees.
3. On the website videocon d2h is giving option for ala carte channel selection, but no option is available for making payment against your channel selection and hence a person has to choose from the existing packs.
I humbly request trai to initiate strong action as early as possible against videocon d2h so that they will stop harassing consumers and follow rules formed by the trai.

1. Videocon d2h web site is not responding to choose the channels as per trai new guidelines.
2.in the videocon d2h site they are forcing 100 fta channels mandatory on people against the trai's order of 25 mandatory fta channels.
Due to which we are forced to pay excess 60 rs against our selected channels as network capacity fees.
3. On 5/02/2019 videocon d2h service center telephone is not working.
4. When we take this issue with the videocon d2h service center there answer is "migration is in progress".
We request trai to initiate strong action as early as possible against videocon d2h so that they will stop harassing consumers and follow rules formed by the trai.

Hi trai,

My customer id[protected]

Videocon has activated all 100 channels from the basic tier, however i had selected only 41 channels from basic tier channels including 25 dd mandate channels.

Totally i had selected 109 channels, please find 2 attached screenshots for quick and more details. I have marked these details in red color box.
41 (Bst) + 10 (Individual channels) + 58 (Broadcaster bouquets) = 109

I have sent multiple emails to the customer care of videocon to activate only channels which i had selected under sr. No[protected]. This reference number i had received when i had submitted the my plan.

I haven’t received proper response from them. Kindly look into the issue.

Regards,
Rupesh ghate

Dear sir

Indigital is not providing the platform of 100 channels aganst ncf of rs 130, in mumbai and else where thereby compulsorily asking us pay for free to air channels without our choice and not adjusting pay channels in the 75 fta channels given in the 100 channel pipe to choose with freedom against addl ncfplus mandated 25 channels of dd.

Kindly take action against mso who is not at all concerned about customer

Hi team,

This is to bring to your kind notice that as per the amendment of the new trai rule, i did my videocon d2h recharge for 3 months on 02/02/2019.

My previous plan was of around 900/- per month and my current plan selection costs me around 300/- per month.

After confirming it from the videocon d2h customer care i did the recharge and requested for plan change and was assured that by 02/02/2019 eod, my plan will get changed and i’ll also be getting the extra 7 days benefit for the long term recharge.

Despite of multiple calls to the videocon d2h customer care, my issue is still pending and i am being asked to wait for a few days now.

I had no problem in waiting, but videocon d2h is still charging me with the previous expensive plan for everyday and they are still not sure, when will they be able to change this.

This kind of service is not acceptable at all. I request you to kindly look into the matter and help me.

Registered mobile number with videocon d2h - [protected]
Name - anil kamra
Reference number for request raised for plan change[protected]

Thanks & regards,
Himanshu kamra
[protected]

Respected sir,
I am a regular customer of vediocon d2h service since last few years. Since last few days their website is also not working properly due to which i could not make a plan of my choice. Inspite of having sufficient balance in my account (Rs.582/- as on 04.02.2019 and end of subscription date : 24.02.2019) they stopped showing me channels as per my regular plan since the midnight of 4th feb without any information to me. I made a number of calls on their customer care no[protected] to request them to start my channels but they switched off the mobile. The same thing happened to a number of customers. How a customer is helpless when nobody attends the complaint, the mobile is switched off and the website is also not operative.

Sir, you are requested to instruct the service provider to restart the channels as per our regular plan with immediate effect and also to repair their website enabling us to make a plan of our choice online as per your guidelines. My customer id no. : 79639266 name : ajeet chhabra

On feb 2nd 2019, i had selected the alacarte option of channel selection for my airtel tv connection ([protected]) as per recent trai directive but in addition to charging me for the alacarte channels that i had selected, airtel is also charging an airtel bundle charge of rs 700 resulting in a monthly bill of rs 1235.43 instead of rs 535.43 for the alacarte plan i had chosen

I'am not able to reach airtel customer service online or over phone to correct this. I have written an email to [protected]@airtel.com also raising this issue.

Kindly help facilitate a resolution of this at the earliest

Dear sir

As per your guidelines i am trying to contact the call centre of my d2h service provider videocon since yesterday evening on below mentioned numbers[protected], [protected], [protected], [protected] but nobody is picking the phone and website is also not working. Now i am totally fed up the do not know the way to contact my service provide. So you are requested to please look into the matter and do the needful.

Regards
Sandeep
[protected]

Hi i have recharged with 300rupees yesterday at 10am but my services and channel not showing even after recharge. I tried to call the customer care more than 250times.. Many times the line seems to be busy but when they pickup the call they say that server is down and they were not helpful... Help me as soon as possible. Also there site is also not working.

Hello,

I am a consumer of dishtv and subscribed for a free to air pack for three years, which cost around 1300/- and took 5 hd channels by paying 80/- but after some time an executive called me and offered 26 hd channels in 90/- and now they disconnected some hd channels like sab tv hd, when i called them they said you will have to pay 153/- basic and then take add on for hd channels and didn`t give any answer for those 1300/- which i paid for 3 years.
I don`t need any sd channel so why would i pay for that, i already paid for free to air channels so why would i pay again. Please give me the solution asap.

Dear sir / madam,
I have paid my monthly prepaid bill of rs. 1100/- but found that the dth service provider has suspended operations since yesterday. After several attempts would connect the call centre but they seemed to be helpless and without any clue of resolution from their authorities. Even their website www.d2h.com is not working. Seems i have been cheated by videocon d2h. I have the call recording and screen shot of the website. My consumer number is 4766031.
Please help.
Thanks and regards,
Abhijit roy
[protected]