TRAI Complaints & Reviews

A few days back, i had called tatasky customer care and wanted to know if i can continue with my long duration pack (Ldp) which is valid till aug 21, 2019. I was categorically told by tatasky representative that i cannot continue with my long duration pack after feb 6, 2019 and i have to migrate to some monthly pack. If i don't choose any pack by feb 6th, tatasky would automatically migrate to some closest pack. I had followed it up with another call to tatasky customer care again on feb 2, 2019 and i was given the same response, that i cannot continue with my long duration pack and that i have to select some pack which would be billed on a monthly basis. So, i was. Forced to choose a pack on feb 3rd and requested for migration to that. Because it is on a monthly billing basis, the validity of this pack would be only till july 1, 2019 and not till aug 21, 2019 which was the expiry of my earlier long duration pack. Moreover, for multi-tv connection, tatasky is now charging rs. 400 per tv p. M, which works out to rs. 4800 p. A.. This is much higher compared to rs. 1950 that i have paid earlier for the multi tv connection.
However, i came to know this morning that trai has issued a directive that existing customers with ldp can choose to continue with the ldp if they so wish.
Now, i requested tatasky to cancel the new pack that i migrated to on feb 3rd which is valid till july 1, 2019 and put me back on to the ldp that i was on earlier which is valid till aug 21, 2019. They are saying that it cannot be done, despite my telling them that trai has issued a directive that customer can continue with existing long duration pack if they want to.

Kindly direct tatasky to change me to ultra pack which i was on previously. My tatasky subscriber number is [protected].

Channel activation
Sir,
I am a d2h customer since many years. My i'd is[protected]
Contact number-[protected]

New channel pack was created before feb and submitted through their website. Sr. No.[protected]
However the same has not activated by them inspite of numerous complaints. My balance amount is being deducted by d2h as per previous higher pack which is totally against ethics.
Before feb due date is 26feb and now its showing 20feb,

Now they are not picking up the calls. Call got disconnect automatically, calling from 2 days, call connected 2 times but they told to callback after 2 hour because system is down. Please help.

1st of all i would like to inform you that we have been facing a blackout of tv (Dth) from last 3 days.

I've been continuously calling their support for help in this regards, but their customer support are full of illiterate, that they dont
Care to respond us.

On very 1st day, i've created my own pack of happy india, and after sometime, main channel of sony entertainment and set max were not working.

From 2nd day, i've calling them to start my sony channel, in return they are telling me to wait for every 5 hour when i call them.

On today, their limit exceeded, they put us on line for long time without any talk, and line went disconnected automatically.

Also they won't let us talk to their senior, all they are doing till now, is giving us excuses, or thinking how to get rid of complaint.

Its been 3 days so far, without sony channel that is my top priority channel.

I've already paid them in advance around 420rs, and for me, they are taking advantage of this change.

Customer like me struggling to get his own channels, and ended up wasting his own time with illiterate people.

I don't know where should i go for complaint now.

So i'm writing again for help, either sort this fast, or soon you will have to take your step which you have taken.

Horrible, frustrating and miserable experience..

None of your consumer support comes in action so far against corrupt videocon d2h.

Tv blackout day 3 since feb 1, 2019.

Regards
Frustrated customer.

Airtel dth consumer number - [protected]
Name - vijay raina

1. I have made a selection of channels twice over the selfcare portal of airtel dth and successfully submitted the choice and have once made the channel selection over the 998 self help channel over the network also. Proof of the submission available with in in the form of sms messages from airtel dth. My selection is yet to be activated and i am forced to view the package made by airtel.
2. I had paid an advance rent of rupees 3246 for 6 month hd pack on october 17, 2018 and in january was told that my balance amount shall be credited to my account after adjusting for rupees 540 per month for my pack charge for 3 months. However, only rupees 43.18 has been credited to my account and that too is valid for next 10 days.in frustration i have again recharged my account with rupees 500 but my choice of channels is yet to be activated.

This is to inform you that d2h videocon not updating new package as per trai rule, i have been following up since last 4 days now and plus 100 calls to the customer care to update my new pack as per trai rule, but still it is not updated.
This people are cheating to the users and sending sms to recharge and if you don’t your exiting package will block, why videocon d2h is not following the correct rule as per trai to update the users pack asap and stop cheating to the customer.
Please take some serious action against them.

Dear sir,

I have videocon d2h connection. I had chosen and submitted the channels based on the trai new rules. The plan was supposed to be applied from 1st feb 2019 however i dont see the channels i had selected. Still the old plan is in effect for which i have to recharge more.
Also now in the website of videocond2h there is not details of channels i have selected.

Kindly look into this.

I am airtel dth customer. I have opted my pack on 1st february. I have selected my pack on airtel's website. I got conformation that your selected pack will be implemented in 48 hours, but still they are showing my old plan.
If trai can't force dth operators to implement new rules, then my such rules are made. Eventually its customers who suffers.

Channels which i have selectedbon 31st jan 2019 are not been added to my list till today. Can you please look in to this?
My details are -
Service provider - airtel sath
Customer id -[protected]
Packs selected - sony happy india
Zee family pack
Tv18 maharashtra budget
Star marathi value pack.
Channels under sony pack and tv18 are not activated till this date and when i called customer care, they mentioned due to some technical issue they have activated these channels.

Sir,

My airtel dth id is: [protected].

As per trai guideline i have selected new dth plan on 31st jan from airtel selfcare email id and received confirmation that plan will be change from 1st feb but they have not changed plan & applying wrong higher charges as per old plan.

I called customer care on[protected] so many times but not getting any solution. They put me on hold for number of times and than they disconnected the call despite of my request of want to speak with seniors. I called from [protected] for your reference.

I have asked the reason for not changed plan, i got a reply of technical reason so i have asked them to change the plan as per my selection and credit difference amount from 1st feb as fault is from their side but they denied for the same and not changing plan and not ready to credit difference amount.

Their customer care is one of the worst and it's waste of time.

I would like you to take action against airtel dth for harassment and help me out to solve the issue.

Thanks & regards,

Vrajesh dave
Mobile no.: [protected]
Email id: vrajesh. [protected]@yahoo.co.in

Sir,
Dishtv is irritating by auto upgrading pack or adding adons.
I need to check everytime for pack details, as dishtv is adding adons without users permission.
Now i am irritated with this fraudulent service. I want to go to consumer court to file a case against this fraudulent service provider, if you do nothing to this fraudulent service provider.
(Vc no. [protected])

I selected a pack as per my need on 29 jan 2019. It cost me around rs.185.
I recharged my tata sky dth on 1 feb with 185. But still i am viewing all channels that i not opted for. It is reducing my balance. I called tata sky cust care; they are continuously saying it will get activate soon;sometimes say today evening and sometimes 24 hr.
What to do in such case? Please look into matter.

Thank you,
Tejas kudalkar.

Dear sir/ madam,
I have got so many harassed from airtel executive. My cust id is [protected] is the named of mithlesh goyal. I called so many times to your executive but i haven't get any response from them one of your executive sukhchain kumar is doing rude behavior. My dth is closed from last 24 hours & the balance was deducted daily please revert me as soon as otherwise i will leave your network rather i have got a loss but i have got so many harrasment

Sir,
My self abdul nasim akram,
My d2h customer id is 67995177.
Several time i make a call to customer care for my request as per trai new rule
But the company not responded.
Even i mailed them as per trai rule for my take my request but they not reply as per my request. I am fed up with this company.
They stop my d2h connection. I call them but they said please call later.

Sir it is my humble request to you please take some strict action against them becoz they harass their own customer they have no rule and system for guidance for their customer to solved their grievance.

Sir, this is regarding to above subject, i have a airtel dth connection of id [protected] & opted for own package on 1/2/19 as per the trai 's compliance. Accordingly i received a message from airtel dth that your new selected package will be activated. But still not yet activated even after 4 days, & forced to continue with old package & not complying the trai 's new rules. And also they put their customer care service off (Not working) deliberately. Hence i request you to do the needful. Thank you.

Dear sir,

As per new trai regulations, the dth provider has to compulsorily provide 25 dd channels under the 100 channels for the rs 130+gst, network capacity fee.

I wish to submit this is disadvantageous/unfair to customers. Out of the 25 dd channels, a large number of them are in languages that i cannot understand and hence dont ever view them. As a result of this i am deprived from adding other channels within the 100 channels in the rs 130+ gst, network capacity fee.
Therefore, i request you to kindly reframe the rule to include the national level dd channels and one local language dd channel. I believe this would help bring down the mandatory 25 channels to about a maximum of 10 dd channels.

Dear team,

This is vinod memane, a user of dishtv. I would like to complaint about not been anle to view channels i subscribed for, for vc no[protected].

Have written to customer care several times but nobody have actioned on it.

Called up 3-4 numbers provided on dishtv.in but all of them giving me only one message "this number is busy at the moment."

Please action it asap.

Vinod
Vinod. [protected]@gmail.com

Dear trai,
I am regular user of videocon d2h since last 5 years. Recently i had this problem with videocon d2h which i have not yet got any resolution.
I had my channels disconnected on 2nd of february 2019 as the recharge value was low. Since new trai tarrif regime started from 1st of february 2019, i wanted to migrate to new tarrif regime. But since the connection was not active, got message on my d2h account that i can not migrate.
Then i have recharged for 600 rs. I done the payment by net payment and received acknowledgement by sms at 12:26 pm on 2nd of february 2019. Then tried to select the package which i needed which worked out to be rs. 368/- pm. Even though for 130/- channels only which is exuberant charges by any means. Even earlier to trai notification the charges were less. I
However, to make matters worst, immediately after i uploaded my new package request through my d2h account, my service is immediately suspended. And i got a message of suspension of account at 1:21 pm on 2nd of february 2019. Without giving any details why the account is suspended.
I tried to reach their ivr call centre, which is very difficult to get the line through, i get disconnected immediately after call.. But after several attempts, i got through the ivr and could able to talk to customer care. But to add further to my misery, i get to know from that they only know what is mentioned in the sms and absolute ly no other information they have. Even after repeated calls to them and attempts to get clarity, i talked to the supervisor also. But no help. They do not have absolutely on information and asked me to wait until they get some info or call after 5 hours / 1 hours,, whatever excuse they think of..
It is near to 48 hours now, i do not have any connection, even after paying the complete payment of 600 /-. And worst part is no news also from them when it is going to get resolved.
So there are multiple issues here, no transparency in tarrifs, pathetic response, hopeless ivr system, and absolutely non - responsive management.
Since there was not way out to complaint to videocon d2h, i had to compliant to trai. Request you please guide me how i can get my money back or my services are restored immediately.

Regards,

Sadashivayya.
Costomer id no :[protected]

I have a asus zenfone 5 which i purchase online. I also have a bill of it. But year after its both imei number is disappear. After gave mobile set to company service center, they refuse to update it and tell me that it is firmware problem and we are not update this. Due to imei number disappear my set is of no use. No sim is work in it. Please help me to solve the problem.

This is to inform your good self that my videocon d2h customer id: 89516100 and i have created my own channel pack according to trai rules and regulations but no. Of channels in my selected pack are not telecasting like star channels, zee channels, english movies channel, news channels by videocon d2h and more than one day has been completed but they didn't resolve my problem so plz tell me this is the result of being a valuable customer and it means that every time customer has to suffer.

This is my humble request to you that plz do the needful and look into the matter and resolve my problem.

Yesterday i have received pack list from local cabel operator. The bcn (Bhimavaram communication network) publish their own list of packs that they can provide only. So here consumer have no option to choose their own channels that they can watch. Trai said consumer have own access to choose channels or bouquests. But bcn is not in the way of trai. Please direct them. Thank you.