TRAI Complaints & Reviews

In jabalpur, cable operators of cel network arw not knowing anything abot tari new rules, till now their website is not ready. As you know from 1st february channels will be black out if we don't choose it so i request you to please take care of them and charge a fine on them then they will understand, its up to you
Kindly look into the matter
Thankyou.

As per trai rules, the maximum price for any channel should not exceed 19 rs. Even if it is hd, but airtel dth has few popular channels at rs. 22. The hd versions of the same channels cost even more. Why is this being allowed? Asianet and vijay tv are two of the channels that i would like to choose and are priced at rs. 22 each when we opt for ale carte. Attached is the screenshot of some of the channel prices in their ala carte.

App sab desh ko kyo loot rge hai cabel mangae kar ke hum pahle 200 rs me sare channel deklte the ab aap middle class family ko loot rhe apka ko bagwan deke ga jaise ko tesa mila ga aap cabel mangee karke kya sabit karna chate ho app sabko election me jawab deke bjp ke harake jai hindi jai bharar mata ke... Huh gi jgthgfyhdfgjjjgdfjjhgvkjgdfjjjbvfsfjnbbbbgddffffhggjiuygfdddfffgjhhfffgjjj. Ye sab garebo ke bad duha hai

Ehi team,
Earlier i pay 245 per month for my intrest chanel & now is 300 rs. For that chanels is this trai try to reduce charges or give burdun to middle class man.

Trai have to do something.
I attched a scren shot with complain this is tata sky charges is this correct or not.

This is directly burdun on middle class please do something.

Regard,
Vishal bansal
Mb :[protected]

Respected sir,

I got call from two digit and four digit number. Although as per trai direction, all telecom operator has to flash legal no. To the end user on whose no. Call is being made. Please take cognizance regarding this and again direct my current service provider i:e airtel to flash valid no when an international / national call is being made to my contact number

I booked a reliance big bv dth connection last july and was promised that it will be installed within 1 month, for which i made a payment of rs 1000 for 2 connections.
Even after 4 months no connections was installed. I called their helpline regularly but with no effect. I asked for refund and they promised it to me in their e.mail toe but i have not recieved it yet inspite of repeated mails.

Sir,
As per trai maximum mrp for any chennel is rs. 19.00 but airtel dth is charging rs. 22.42 for the same channels, for example:-

Trai mrp airtem mrp
Sony ent - rs. 19.00 rs. 22.42
Star spports 1 - rs. 19.00 rs. 22.42

And so on... On all the channels where trai is charging rs. 19.. Airtel is charging rs. 22.42. Please do the needful and advise me what to do.

Ajay sepahiya

My wife using airtel mobile [protected]. Now not able to use in my ares palluruthy 682006
When i am getting calls, voice not clear,
The other person also not understand the details due to net work issue
Signals are dancing
No stability on signals
My address
Vidhya p v
21/1882, kochuveliyil
Opp kseb,
Palluruthy
Cochin 682006
Kindly help us to resove the call drop

I am using jio connection [protected].
It was good at the time of launching
Now always having call drop issue in palluruthy areas
When i am entering to my home at palluruthy, thangalnagar,
It starts problems,
Cant attend calls, the other persons cant hear,
Voice not clear
Always complaining in network team, but no action was taken till now
Request you to take kind action against the issue

I have made an online request to Independence TV for a DTH connection on 20.12.2018 by paying Rs.1, 999/-. It was informed that the connection will be given in 10-15 days. They have given me the Work Order Number (968314) and Customer ID ([protected]).

Since the connection was not given as promised, I requested them to cancel my application and refund me the amount paid. I have been contacting their Customer Care regularly but not getting any proper reply. I sent several emails but no reply is received.

I would therefore request you to kindly help me in getting my money back.

Awaiting for a favourable reply.

Thanks & regards,

C N VASUDEVAN NAIR

I am a subscriber of tata sky dth. Under the new scheme we are required to select channels of our choice. On comparing the cost stated on tata sky website and trai channel selection option (App), i have noticed that the rates mentioned on tata sky website is higher compared to that of trai.

For example : star plus hd
Trai price is rs. 19/month
Tata sky price is rs. 22/ month

Also tata sky does not give option to select bouquet offered by channel broadcasters.

Request you to take up the matter immediately as the deadline is[protected].

Appreciate your immediate action.

Regards

Tata sky has given list of channels price. But what i have observed is.. As per trai the price of discovery hd is 6/- only but tata sky has fixed 7.08 zeekannada hd as per trai is 19 but tata sky fixed 22.42.. What is going on... Nothing but looting. Kindly announce priclist and inform public to complaint if dth companies fix more price per channel.

Sir Videocon dth is not able to provide channels as we like, I have many times made mails to dth with channels list but they can’t able to provide . The customer care operate is dull and not help me they order me many times to call after half an hour then I called them but not able to solve my problem so please order to Videocon dth to provide channels as we like thanks. . Prakash Tanksale, Thane, Mumbai, Maharashtra

This is the second time when i am raising this complaint against airtel.
My airtel postpaid number :[protected]

This is regarding the internet bill charged under international roaming. I have subscribed a pack of international roaming on 24th dec 2018 for 10 days worth rs.1199.
Still i can see the additional charges are applied on my number and are related to mobile internet under international roaming which is rs.3362 for approx 1gb.

When i subscribed the ir pack, i received a notification mail regarding that and in that mail it is no where mentioned that once your 3gb data got exhaust, airtel will charge rs.3 per mb.

Second, when the 3gb data got exhaust, there should be communication made from service provider via email or text message regarding the data limit and future charges. But i didn't get any notification.

Ideally it should be done by network service provider. It is airtel's responsibility to remind customer for reaching to limit of data usage. It is big flaw by their it team due which customer do not receive any notification in such situation where data got exhausted.

When i discussed the complete matter with airtel executives, they denied to raise any complaint against this and the problem still not resolved. I already told them that i am not going to pay such invalid huge amount of bill.

I am attaching the screenshot of the email received when i subscribed the ir pack, in that mail no such details are mentioned regarding post data limit exhaust charges. Also it is mentioned :activated pack (S):
International roaming @1199 unlimited incoming - 10 days pack - zone a
Ir voice + data @ 0 per month

Kindly help me to resolve this issue.

Videocon dth settop box not processing up to 100% and hang to go beyond 55%. No resolution from vidocon after complaining many times but no response. I want to return this useless set top box n want refund of my money. I complaint to dth customer care but they demand 200 for service engineer n other defective parts money extra. This happened with me 2 times already but no resolution

I have recharged my tata sky dth yearly subscription on 23.11.2018. But in december, channel packs are given to choose by trai. I have requested them to provide me the pricing of channels under the recent directions of trai so that i would subscribe to channels of my choice. Frim then, i have called them so many times. Their response to my telephone call was that they have no information yet on the new pricing and that i should go for renewal as per the existing tariff. The service provider is violating the directions of trai in the matter of providing choice of channels. They want me to buy their packages which are expensive and contain many channels which i do not watch.

Thus, tata sky is indulging in anti-customer and restrictive trade practices. They should implement trai guidelines immediately in letter and spirit.

My tata sky dth monthly subscription expires on 27.1.2019. I have requested them to provide me the pricing of channels under the recent directions of trai so that i would subscribe to channels of my choice. Their response to my telephone call was that they have no information yet on the new pricing and that i should go for renewal as per the existing tariff. The service provider is violating the directions of trai in the matter of providing choice of channels. They want me to buy their packages which are expensive and contain many channels which i do not watch.

Thus, tata sky is indulging in anti-customer and restrictive trade practices. They should implement trai guidelines immediately in letter and spirit.

Dear sir

We are useing tata skyfrom 5 yrs. At present our one year pack date being expier. I talk with coutomer care of tata sky but the are unable to do as per trai. Tata sky not providing packs as per trai rules
Conversation held with customer care.

[1/23/2019, 10:01:56 am] : hi mr. Amit goel, welcome to tata sky chat support! Let us know how we can help you, by typing in the chat box and clicking on send button.
[1/23/2019, 10:02:39 am] mr. Amit goel : i want to renew my account as per new trai rules,
[1/23/2019, 10:02:45 am] tata sky: our associates are busy with other customers. So kindly bear with us a while. Your queue position is :4,
[1/23/2019, 10:02:45 am] tata sky: to watch india�s tour of new zealand with english commentary on star sports 1 (Ch.455) at rs.2 per day, give a missed call on[protected] from your registered mobile number,
[1/23/2019, 10:02:51 am] : you will now be connected to ms. Kiran n and your chat reference id is 0001cae3q36v8swt. Please note that this chat may be recorded and used for quality assurance and training purpose.,
[1/23/2019, 10:03:23 am] ms. Kiran n: hello 😊 welcome to tata sky, and thank you for visiting our site.,
[1/23/2019, 10:03:50 am] ms. Kiran n: i will be happy to assist you with that information amit.,
[1/23/2019, 10:04:03 am] ms. Kiran n: the timeline to implement the new pricing regulations has been extended by trai. When applicable we will help you make the choices and changes in your pack.,
[1/23/2019, 10:04:10 am] ms. Kiran n: till then please continue to enjoy uninterrupted service with your current plan. The extended timeline is same for all dth and cable operators, sir.,
[1/23/2019, 10:05:13 am] ms. Kiran n: just checking whether you are still with me.,
[1/23/2019, 10:05:23 am] mr. Amit goel : the last date of trai rules implimentation is 30.1.19,,
[1/23/2019, 10:05:37 am] mr. Amit goel : then why we should wait,
[1/23/2019, 10:06:06 am] ms. Kiran n: we are deeply sorry about the inconvenience you are facing.,
[1/23/2019, 10:06:43 am] ms. Kiran n: sir, we are working on it.,
[1/23/2019, 10:06:45 am] ms. Kiran n: the information will be communicated to you at the earliest.,
[1/23/2019, 10:07:04 am] mr. Amit goel : it is your problem not mine why we should suffer,
[1/23/2019, 10:07:55 am] ms. Kiran n: i understand your concern and regret the inconvenience caused to you.,
[1/23/2019, 10:08:21 am] mr. Amit goel : what regreat???/,
[1/23/2019, 10:08:39 am] ms. Kiran n: sir, please give us some time.,
[1/23/2019, 10:09:29 am] ms. Kiran n: we will surely update you.,
[1/23/2019, 10:09:42 am] mr. Amit goel : i am suffering allow me dhamaka pack which is for rs 220. On your sight.,

Amit goel
[protected]

I have been receiving lots of messages from hp-bnkscr and br-frcard on my no.[protected] and [protected]. Daily i have been receiving such messages. Kindly help me out of the situation and arrange to stop the unwanted sms. Most sms comes of hp-bnkscr and br-frcard in the name of credit score and credit card kindly remove my name and mobile number from the list of broadcasting sms of company's list.

Sir /madam,

I was given complaint to deactivate my mobile number [protected] last week and also told to executive that i ma using add on number so please deactivate only [protected]

Your executive deactivate my both cell number

I was given complaint to deactivate [protected] this number

But your executive deactivate [protected] this number which is using me from last 2 3 years

Please activate imminently [protected] this number urgent

Regards,
Dhananjay

[protected]