TRAI Complaints & Reviews

Sir, i have using aircel connection above 2 year, on[protected] i have charged net offer 2 days plan on evening 7.30pm. I have not recieved any confirmation from airecel after ending my data offer on 10/08/2017 midnight, my main balance is debit from my account for data using above 80 rs. I have called customer care more than 3 times but no response from cuatomer care excecutive for my qureies. Irreregular response from that excecutive i have called, please need an action for this, thnk you.

My airecel number: [protected]

Dear sir
I'm customer of vodafone from last night year. They cheat 2nd time to me. I got my august month bill they show 592 previous balance but i have already paid. When i call them he told that it is extra net uses charges. Sir when i take plan company person told us your plan is 499 monthly unlimited plan but yet he asked me 499 as extra net uses.
So please your are requested that please instruct to company for waiver such amount. I highly greatful to you.

I have taken the matter many time for wrong credit of rs. 746.00 through paytm credit to [protected] instead of [protected]. I have ave taken the with paytm as well as with airtel. Both the airtel as well as paytm are saying inability to refund the amounts. I have already told to go to consumer forum and responsibility of all expenses of paytm as well as of airtel.

Hi Team,

I had issue with my broad band service provider Airtel, which was agreed to provide me 16Mbps, were us now the technical persons are saying due to distance 1100 meters cable unable to provide my the max speed, only 2Mbps will be available at your area, that too after 6 Months i have been migrated to new technology, ADSL to VDSL.

I have the complaint several times, without giving proper update they will put my complaint in to observation(automatically will get close 3 Days - I was not aware), also they have not get my confirmation to close the complaint which was open more then 14 Days has been recently closed without my confirmation Ref. No.[protected]Opened on 3rd Aug'17 closed on 17th Aug'17). again i have reopened the complaint ref. No.8492868.

I was not knowing what to do further please suggest me.

Honorable sir, the company reliance communication has developed new idea of theft in customers balance in prepaid segment. I hereby mentioning the same for your information and action against such companies. Reliance communication activate value added service and deduct the money from balance. As they activate service they also give the option to deactive the same service. Customer deactive it. But company did not refund the deducted balance. They deduct money for rs.1 to rs. 100 depends up on service impose on customer. By this mean the company earn rs. 5 to 10 crorers on number of customers. Suppose if they got 10 crors member in to 1 rs. They will earn rs.10 crors with in one minut by the help of computer programming. This the regular practice of reliance company. So there is ethics to earn the money. Somebody said that there is crime behind every big success. I hereby request you to make law against theft company with heavy penalty. My cell no is [protected]. Name rajendra jinde

Sir my name is lalit my vodafone number is [protected]. I belong to gzb i am facing cal drop problem.. Having balnc problam actually i hav rechard @123 ₹ on 11 aug bt still today neither my rechar don nor i did get benifits bt my balanc was debitd from my a/c i mail & complain to vodafone but they did not respond kindly tak action asap [protected]@gmail.com

I have Vodafone number and I am facing problem with the network and call drop issue . how ever the company is just prolonging the problem and inclination is seen for resolution.please guide
PLEASE FIND THE CORRESPONDENCE WITH VODAFONE TILL DATE THEY ARE JUST FORWARDING THE DATES
We appreciate you reaching out to us. My name is Anurag, I will be assisting you today regarding the query for your mobile number.

We value your relationship with us and urge you to treat this as an exception. We assure you that we are committed to provide you and all our customers with quality customer service.

I would like to inform you that we have checked and identified that due to unavoidable circumstances network coverage in your area is not adequate to meet your requirements. We expect this issue to be resolved till 20/10/2017.

While we strive to ensure good coverage, there may be factors beyond our control that may temporarily affect the network coverage in your vicinity like:

•Physical obstructions
•Geographic and weather conditions
•Possible radio interference or faults in other telecommunication networks
I thank you for your patience and support. Should you have any additional questions, please reply to this email and I will be happy to assist you.

For future correspondence, you can refer to your service request number [protected].
In case you need further assistance, please do call or email us. We'll do our best to help you.

Hello Deepak,
Thank you for contacting us. My name is Akash, and I will be assisting you today regarding your query for your mobile number [protected].
I wish to inform you that due to unavoidable conditions, network coverage is not adequate in in your area. It is expected to resolve by 20/08/2017 and we will keep you posted.
While we are committed to provide good coverage, factors like physical obstructions, weather conditions and possible radio interference temporarily impacts network.
For future correspondence, you can refer to your service request number: [protected].
I hope I was able to assist you regarding your concern. Should you have any additional questions, please reply to this email and I will be glad to assist you.
Thank You
Akash Tyagi
Vodafone Care
Hello Sir/Madam,
Thank you for contacting us. My name is Preeti, and I will be assisting you today regarding the query for your mobile number [protected].
We sincerely regret the inconvenience caused to you.

Thank you for contacting us. I am Ranjit, and I will be assisting you today regarding the network issue for your mobile number [protected].
We are apologetic about this unfortunate chain of events and stand by our commitment to rectify and reverse the unpleasantness caused by this experience.
I would like to inform you that on the basis of your feedback about weak coverage at your location, we have checked and identified that due to unavoidable circumstances network coverage in your area is not adequate to meet your requirements. We expect this issue to be resolved in 20/08/2017 and we will inform once this is done.

While we strive to ensure good coverage, there may be factors beyond our control that may temporarily affect the network coverage in your vicinity like:

•Physical obstructions
•Geographic and weather conditions
•Possible radio interference or faults in other telecommunication networks

I regret the inconvenience caused due to this network issue.

Your reference Docket No. is [protected]
In case you need further assistance, please do call or email us. We'll do our best to help you.

Thank you.
Ranjit Upadhayay,

Appellate Office

Vodafone Delhi

I would like to inform you that as per feedback received from your side we have shared strictly feedback with agent and we have taken appropriate action regarding the concerned person and we are taking necessary steps to prevent recurrence of any such incidence.
I assure you, that we will certainly work on the areas of improvement highlighted by you.

Being a service provider, it's our primary objective to ensure the best of services to our customers at all times.

In view of this, we truly regret the inconvenience caused to you. We hope that this experience will not dilute our relationship and that you will allow us to rebuild your confidence in us.
Your service request number is [protected].
I hope that you enjoy the enhanced Vodafone network in your area in the times to come.Should you have any additional questions, please do not hesitate to ask me.
Thank you,
Preeti Gupta

Sir, my mobile no is -[protected]. My name is rajat bahl, resident of gt road, kota more, panagarh, burdwan, west bengal -713420.
Sir for the last 3 months we are suffering from very poor network coverage in our place.
Therefore to make calls or use internet we have to walk up to the highway at some distance from our place and use the network.
Repeated complains have been made to the call center of the network provider but to no avail.
Kindly help

I m not getting 4g network speed as i have recharge for 4g plan with my 4g phone and sim. Airtel have ₹ 399/- plan for prepared customers with daily 1gb 4g data and daily unlimited local and std calling unlimited. But i am not getting 4g speed as well as calling network proper. I have ask to airtel customer care they are now telling me that no 4g network is available in my residential area. So i'm not satisfied with there reply if they can't provide 4g network how they are asking customers to buy 4g sim in those areas where they do not have 4g network and if they are providing slow speed networks then they charge as per speed provided.

Sir.
I am rajesh kumar from kollam, kerala state i have a complaint, last month i take the idea postpaid connection (Number ported from m t s) but sir i don‘t get the sufficiant net work speed and drop the voice call many time inform the idea customer but did not any action from the company besides i have check the net work compactable have the idea tower very nearest from the home (Air distance approximate 500mtrs) but i don't get sufficiant speed so please give me solution with need full

Yours faithfully
Rajesh kumar

Mob no.[protected]

This is about auto activation of promotional offers. An sms is being recieved such as the below massage from a service provider. Please read the massage thoroughly.
"hello tunes will be activated in 30 mins on your airtel mobile. Charges:rs 0 for 1 days. Service will renew after 1 days. To deactivate, call or sms stop to 155223. For more tunes call 543215. For latest hits, click ht app (Charges apply) https://goo.gl/Wihvas"
The service is being activated without the customers initiative. Generally, such massages will be deleted by the customer even reading fully for a literate. Please image the case for an illiterate.

The service of such kind is being activated and service proder is bagging the money without any initiation from customer.

This not only the one service provider and same is opting by all agencies as i aware.

It is an humble request to terminate such kind of services from all service provider.

Regards,
Vinod metta
[protected]
Hyderabad

On 23rd july 2017, i requested for a plan change and

I was convinced by airtel officer that following will be done.

1. 3 gb data for trial period will remain even if i change my plan.

2. Advance rental of rs 299 each for one year will be applicable for all four child numbers. That means one time charges for all 4 numbers will be 299*4.

I agreed to pay as per this and the officer changed it too.

Then i got a message that 3 gb trial data is not applicable and rental for each child number will be rs. 299 per month.

I have written many mail and calling to the nodal officers but it has not given any fruitful result and they have imposed their own plan for my mobiles.

They kept me waiting till yesterday and finally wrote an apology mail that they cant change this plan

With regads

Drave bhat
[protected]

I have vodafone prepaid connection. I have network problem. Network come and goes. So i am not happy with company's services.
Therefore i tried to port. I wanted send porting msg. But msg failed and failed again and again. Other all the msg are delivered but not to 1900.
I complained to company but no response yet.
Please sought out the issue. Or show me other to port out.
Gheesu lal
[protected]

Dear sir/madam,
I am a user of vodafone sim [protected].
On 12th aug i requested for porting to airtel for better plan and network availability. After porting request vodafone executive called me ensuring better plan and also changed my bill plan. She asked me to mail a cancelation request for porting to airtel & vodafone (Mail body photo attached for reference).

On 17th night my no. Was deactivated by vodafone. When i visited store they intimated me that my no. Has been ported to airtel. When visited airtel they have not activated my no. Neither they have provided me sim. After talking here and there i got sim at a cost of 25 rupees. Till now my no. Has not been activated by airtel.in between all this i lost a business deal having value of 10lac rupees as imy no. Got deactivated. I request you to please recover the amount from airtel & vodafone. Now i am using another no for time being that is [protected].

Some tele company now use to advertise their tariff plans. It takes 30 seconds. Even if the number is not available than also we come to know after the advertise. It irritatate us. And we are not paying for listening their advertise. Please do the needful regardinv this for the benefit of consumer. That 30 seconds can kill somebody sometime. I am complaining against it. I want to register a complaint. Please resolve this issue as soon as possible for the greater interest of our country.

Sir,
I am arya binu from kerala, ernakulam. Yesterday by mistake i sent sms 147 to 123, from my mob no.[protected] actually i need voice 149. I was not used this sms package up to this time. I called the customer care for cancel the sms 147 package. They said no provision to cancel the same. I think actually this is a cheating by bsnl to their valued customers. Anybody can have this type of issues. Actually i am a valued cutomer for bsnl last 5 more year. They never do this type of cheating to me and others. They have no loss related to this issue. They can simply solve this issue, ispite of this they never take any action to solve the same. Kindly consider my problem and help me to solve the issue.
Yours faithfully
Arya binu
Vellirippil house
Kannimangalam
Ernakulam-683574
Kerala

Sir/madam
I ashish jindal using mobile number [protected] from last 5 years but on 5th august i ported my number to airtel postpaid, n from the very first day airtel is not able to provide me the network, it's saying no service from last 13 days, i complaint about this so many times to airtel but they are not capable of resolving my complaint, my complaint number is 78418683 dated 6th august 2017,
My number is out of reach from last 13 days and i m paying the bill and still not getting any service from airtel
Airtel is not allowing me to port out of there network
Please seek towards it

Mera mobile no [protected]postpaid h mene vodafone store bhiwani haryana me dt 5.8.2017 ko mob no [protected] ko postpaid se prepaid karne ke form, photo or id proof bhi de diya h company ne muje naya sim bhi de diya or with in week convert ho jyga but abhi tak koi action nahi liya is bare m me email/mobile se bhi complaint kar chuka hu company convert karne bare koi action nahi le rahi pl help me

Dear sir/madam for the past one year we are using idea 4g internet connection with very poor signal. My parents were using this connection and they are note able to do video calls. We complained several times, nothing happened.in all this 12 months we payed the monthly bill, we don't want to continue the connection. So for this reason we are not willing to pay the final month's bill...

Hello sir/madam,
This is to request you that my nuber is not active for last 7 days and when i visited the store they said the number is stated as telecaller and is blocked. Please understand that i am a bonafide customer of aircel for last 7 years and want to get that number as i am a area sales manager of bisleri in gurgaon all my customers have my number saved so that they can order me.

Please activate the number so that i can do my business that gives me bread and butter.

Thanks and regards,
Shubh chandra chaudhary
[protected]