TRAI Complaints & Reviews

Sir ya mam
[protected] my docomo pospaid no i am swap idea after 10 day idea number working i will pay outstanding amount docomo but after 1 month docomo says 10 day bill 403 pay and idea also snd bill amount i will pay idea bill but after 2 month pay my 2nd bill in idea idea disconnect my number idea say ur outstanding amount in docomo but sir ya mam 10 day genual bill 403 i am maill docomo plz mail number and i will pay only 10 day bill but docomo demand ungenual demand and 2 month i will not use my number but idea or docmo say pay bill why i am pay ungenual bill plz help

Lots of problem regarding network data and many more grievances call problem, network compatibility, scarcity of network in my locality pin code 833104. After several talking from the customer helpline no problems has been solved. Day by day the problems are arising so much that i can beard. As a customer its no easy to handle so much of problem. My work is based on the internet.
Thats why i want to say that kindly forego on my complain

And as soon as possible clear all my hurdles which i m facing on a regular basis.

Hi team, i raised the network related compliant to airtel on 21-jul-2017. The network team came to my place on 24-jul-2017 and took the survey. They also faced the network issue. Sent the report to concern team. After that there is no proper resolution for my issue till date. I escalated the same one to appellate team in airtel. They said, we are committing any time line to solution for my issue. I asked for the next escalation matrix or time line resolving my issue. Till date they are given any proper data, which i was asked them. Below are the compliant details number : 77952495 dated on 21-jul-2017 issue location : 7th cross, aswath nagar, marattahalli, bangalore - 560037 kindly do the needful asap. Thanks karthikeyan. P

Dear sir
Below is the mail i have written to idea but i have denied my rights and been accused of non payment.
Looking forward for your help...

Regards
Ravi

Dear mr. Ravi,

Greetings from idea cellular limited.

With reference to your mail, we would like to confirm you that the concern has been highlighted to the respective team for appropriate action.
The matter is currently being followed up and we will revert back to you at the earliest.

We value your association with us, and look forward to your continued patronage.

Thanks & regards,

On behalf of - appellate officers desk

Idea cellular limited - mpcg
Visit us at: www.ideacellular.com
Alternatively you can also call us on 12345/198 to know more about idea from your mobile or mail us at [protected]@idea. Adityabirla.com

— original message —
From: ravi kumar [mailto:[protected]@gmail.com]
Sent: friday, august 04, 2017 12:51 pm
To: appellate mp
Cc: himanshu kapania
Subject: re: port-out : [protected].. Disgusting

Dear team
Very disgusting. Again i have been accused of not clearing my dues though have done on 18th july my port out has been stopped..
Now ll reach to trai as well as consumer forum for the harassment...

Sent from my iphone

On 28-jul-2017, at 12:41, appellate mp wrote:

Dear mr. Ravi,

Greetings from idea cellular limited.

Reference to your mail and further to your telcon with idea team, we would request you to raise a fresh request through the recipient operator for us to process the said request and the discontent caused is sincerely regretted.

We value your association with us, and look forward to your continued patronage.

Thanks & regards,

On behalf of - appellate officers desk

Idea cellular limited - mpcg
Visit us at: www.ideacellular.com
Alternatively you can also call us on 12345/198 to know more about
Idea from your mobile or mail us at [protected]@idea. Adityabirla.com

— original message —
From: ravi kumar [mailto:[protected]@gmail.com]
Sent: friday, july 28, 2017 12:02 pm
To: appellate mp
Cc: himanshu kapania
Subject: re: disappointment - [protected]

Team
More than 72 hours post your revert on the issue.. No action yet...

Sent from my iphone

On 25-jul-2017, at 19:22, appellate mp wrote:

Dear mr. Ravi,

Greetings from idea cellular limited.

With reference to your mail, we would like to confirm you that the concern has been highlighted to the respective team for appropriate action.
The matter is currently being followed up and we will revert back to you at the earliest.

We value your association with us, and look forward to your continued patronage.

Thanks & regards,

On behalf of - appellate officers desk

Idea cellular limited - mpcg
Visit us at: www.ideacellular.com
Alternatively you can also call us on 12345/198 to know more about
Idea from your mobile or mail us at [protected]@idea. Adityabirla.com

— original message —
From: ravi kumar [mailto:[protected]@gmail.com]
Sent: tuesday, july 25, 2017 5:58 pm
To: appellate mp
Cc: himanshu kapania
Subject: disappointment - [protected]

Dear team
A very disappointing effort from your team. Applied for a port to airtel and though i have made the payment my application has been rejected by you people on ground of dues. I made this payment on 18th only and have the receipt for the same.
If not resolved at the earliest would move to trai.
Regards

Sent from my iphone

*
An idea can change your

Show quoted content
On 28-jul-2017, at 12:41, appellate mp wrote:

Dear mr. Ravi,

Greetings from idea cellular limited.

Reference to your mail and further to your telcon with idea team, we would request you to raise a fresh request through the recipient operator for us to process the said request and the discontent caused is sincerely regretted.

We value your association with us, and look forward to your continued patronage.

Thanks & regards,

On behalf of - appellate officers desk

Idea cellular limited - mpcg
Visit us at: www.ideacellular.com
Alternatively you can also call us on 12345/198 to know more about
Idea from your mobile or mail us at [protected]@idea. Adityabirla.com

— original message —
From: ravi kumar [mailto:[protected]@gmail.com]
Sent: friday, july 28, 2017 12:02 pm
To: appellate mp
Cc: himanshu kapania
Subject: re: disappointment - [protected]

Team
More than 72 hours post your revert on the issue.. No action yet...

Sent from my iphone

On 25-jul-2017, at 19:22, appellate mp wrote:

Dear mr. Ravi,

Greetings from idea cellular limited.

With reference to your mail, we would like to confirm you that the concern has been highlighted to the respective team for appropriate action.
The matter is currently being followed up and we will revert back to you at the earliest.

We value your association with us, and look forward to your continued patronage.

Thanks & regards,

On behalf of - appellate officers desk

Idea cellular limited - mpcg
Visit us at: www.ideacellular.com
Alternatively you can also call us on 12345/198 to know more about
Idea from your mobile or mail us at [protected]@idea. Adityabirla.com

— original message —
From: ravi kumar [mailto:[protected]@gmail.com]
Sent: tuesday, july 25, 2017 5:58 pm
To: appellate mp
Cc: himanshu kapania
Subject: disappointment - [protected]

Dear team
A very disappointing effort from your team. Applied for a port to airtel and though i have made the payment my application has been rejected by you people on ground of dues. I made this payment on 18th only and have the receipt for the same.
If not resolved at the earliest would move to trai.
Regards

Sent from my iphone

Please find the attachment attached. I had received a promotional like sms in to my dnd registered mobile number. Idea claim that they are not responsible for the message i received because i had opted for it. But i never filled a form like attached. Also the name. Dob & signature is wrong over there. Some one has done it. I send many mails to the email id i mentioned in the form & they never responded back. I assume idea people has done this. I dont know about it correctly. However whenever i called idea or they called me they just want to close the issue somehow without getting any harm to them. Thus the reason i think they had created such a fake form. Kind request to take necessary action against those people who is misusing the number & sign without the knowledge of the person. My mobile number is mentioned in the attachment.

This is mohammed ibrahim and my number is [protected] i called your customer care on 5/8/2017 from my registered number and first call was connected to your executive and i asked about offers and he was not helpful and even he didn't informed his name and he was so rude on call i was warning him even he contained with the rude tone and he forcefully disconnected the call from his end.

And called for 2nd time and call was connected to your executive mr. Amjad and i asked him to transfer the call to tl or manager but he denied to transfer the call stating that tl or managers are not available (Without tl or managers u are running customer care) and he also forcefully disconnected my call from his end but no resolution was given.

And again i called for the 3rd time completely it was blank call i waited fro more than 2 mins but no response from customer care end and the call went blank call so i disconnected the call. And my number was blocked in ivr after that i tried to reach your customer care but number was not connecting to customer care services.

Dear sir,
It is very common now a days how innocent people are being looted by the telecom service providers just because their inability to connect the customer care has rated more than the actual service. Most of the time the people have to hassle a lot trying the customer care number but the ultimate result is zero.

I myself have recharged stv 345 a several time through airtel app (Which is self proclaimed by airtel to give the best of service details). But every time the money has been deducted and i have been brutally thrown into stress at difficult situation. Very much similar to the mental harassment of watching getting your own money looted but the authority keeps silent.

Henforth, along with this complaint i have attached all the transaction details of the recharge via 'airtel app' in lieu of which no services were provided.

I just request if people like me and some people who are not much tech friendly ; don't they have got rights to enjoy the services they pay for. If 1000 people like me recharge like this average in a day i. E. Around 3.5 lakh inr everyday is looted easily and legally. Since they have got the transaction is at will and service could not be provided just because due to lack of proper technical assistance; will the govt. Be a silent watcher or take a step ahead what we talk of 'a digital india/ a smarter india'. Please look ahead to this or let us be ashamed of a system we belong.

Sir,
Airtel prepaid customer care number 121 is not having any provision for customer complaint. It has (1) select language,
2-my airtel offer
3-balance and validity
4-easy recharge
5-value added services
6-dnd
7- fixed line and bb
In the above situation, where customer will give complaint?
What is the use of customer care number with out facility for complaint?
Pl look into the matter and help the customers.

Dear sir,

I am writing you to advise that my telecom provider is giving me hard time and emotionally hurting me on a wrong bill.

They have put up a wrong bill of inr 510 which they are not waiving off and instead barring my services which is a big inconvenience. They acknowledge the bill as wrong but still not rectifying the issue since last 3 months.

Please help me up with this as i have no way to go except you or taking their wrong invoices.

Sir
I have been an old customer of rcom for the last nearly 14 years but i dont know they have sent me the bill which is excess. I have been regularly paying my ills without any default inspite of that i have received the bill which is approximately double the average of my prevoius bills. I had talked to rcom customer service today at about 9 pm and was told by them that they are charging extra payment for advance paymemt till september 2017 which will be adjusted in future payments. I had requested for a revised bill as i am not willing to pay the advance amount as mentioned the bill but customer service person told me that he is lodging the complaint but i will have to pay the whole wait for 5 days last date of the bill being 18.08.2017.

My service provider is vodaphone. My question is for registration of adhar card can vodaphone insist for thumb impression on the true copy eventhough signature is given? How can they demand thumb impression? They have to verify the copy withe original adhar card. Pl reply and issue suitable instructionto to vodaphone authorities,
My point is very short. Adhar card registration for mobile number is necessary as per govt instruction. I am having a sim card of vodaphone. They are insisting for thumb impression on adhar card even though signature is given? My question is that has govt autorised vodaphone authorities to collect thumub impression of mobile owners?
Manindra vaidya

Requested sir/madam
I am arvinder singh from patiala punjab i'm used idea sim [protected] they are giving me 3 month free data or calling in 4g handset but but they are not giving proper 4g network. We r not call in 4g network. I 'm calling coustomer care but are not giving me better response. They say that you are not calling in 4g network. When u calling change network setting when use net also again change they are fraud them. I have also recording proof. Plz solve the isshue & action on idea network.
Yours thankfully
Arvinder singh
M:- [protected]

I had ported my number from idea to vodafone, i had paid all dues and one month bill from vodafone is also paid, yesterday idea has come up with an additional bill of 559.53 rs which they say it is the due amount which i used while the sim was in ported. They are saying that the the above amount is for the transition period of the sim which is about 7 days. I asked them a detail bill for this due amount why it is 559 rs for seven days, where i used to pay them for one month only 600rs maximum. And my connection is debarred for one day since yesterday 7pm onwards. I would request trai to take necessary action on this regard disrupting the service in an unethical manner. By which i am having huge difficulty as my customers are not able to reach me over my phone. I have no option to pay the bill on net or on the idea store as they are not working on sunday's. This is a deliberate attempt by the idea official which they have done it for revenge sake. Request you to take necessary action in this regard.

Regards
Biju john
[protected]

Hi
My name is subba reddy my mobile is [protected] i am with airtel from last two years. My sim deactived on 5th aug 2017 without any reason without any notice i went to the store and they goven new sim which os activated after 24 hours. I lost 24 hours as i missed valiable calls and my clients unable to contact me. Please take necessary action on airtel

I am getting speed issue since yesterday. I want to inform that i have taken 10mbps/unlimited plan but i am getting 2mbps max and min, 500kbps. This is a third time in 14 days i am getting speed issue, even i can't login.
So solve my problem as soon as possible and promise me this (Issue) never occur in future. First time they took 3 days to solve issue. This is a cheating with consumer.
G-broadband always have same excuse, server problem. I don't care about your problem in last 14 days you have 3 times server problem. And if you have server problem then extend our plan expire date so we can use our 30 days plan. Not a 20-25 days. This is called cheating with consumer.
Pfa

Dear sir' i have percesh two vodafone sim msdn no [protected] & [protected] from vodafone retailer verify throw aadhar card no[protected] sim activated within 2 mint after we will recharge 296 & 445 both sim
After 10 days both sim deactivated without any information i will complain customer care and mini store that say both sim are not reactivate and no money will be refund
Dear sir pleas solve my problem


Vodafone retailer abdul aleem
Mob no [protected]
Email. [protected]@gmail.com

I applied for mobile number portability from aircel (Karnataka) to aircel (Jharkhand) so that don't have to pay roaming charges.

I submitted aadhaar card as identity and address proof.

The new sim got activated by aircel.
After that i called 59059 for trai tele verification. It went well.
But the new sim did not got activated by trai.

My phone number : [protected]

Aircel docket number for mnp : 1-[protected]

Date and time of activation of new sim : 07/05/2017 00:22:00

Dear sir,
I have been using reliance mobile services since last more than a decade and opted postpaid plan namely rtspecialcombo249 since last more than a year but my current bill is showing different plan which i have never opted. When i requested to revise my bill as well plan, they tried to convinced me and advocated that, 'although its more expensive but we think it is more better than previous plan,."

I m customer, i have to pay my bill, i have to use services, i know about my usage pattern etc, obviously, only i have right to decide which plan is good for me. Who is reliance communication to take decision about it?

I request you to kindly do the needful asap.

With regards,
Dr kapil jain
Iips-davv
Indore

Hi sir,
I am ravi kapopara living at ahmedbad, gujarat.
There is a mobile tower at madhav mall exactly next to our home within 10 foot area and it's very dangerous for us. Sometimes bolts and other parts have fallen in backside of my home. We are having four months young child and radiation of this tower may harmful to her.
Please help me to remove it.
My residential address is as below,

Ghanshyambhai kapopara,
A/01, yogeshwar park society,
Behind madhav mall,
Opp ratanba high school,
Thakkarbapanagar road,
Ahmedabad - 382350,
Gujarat
Mobile - [protected]

Hi,

I have using 2 reliance number but whenever i am recharging the amount is getting deducted automatically. Reliance company activating vas services without taking customers permission and keep on deducting amount. My parents are not so familiar with phone so they are unable to deactivate the service also. Reliance is not having customer care also where we can register complaint for seek for help and neither the appellate authority is replying to my mails.

Phone :[protected]/[protected]

Regards
Sujeet saha
[protected]@gmail.com