TRAI Complaints & Reviews

I am not able to send sms to railway 139 enquiry by my Reliance jio no. [protected], Jio is saying that current jio is offering free service that is why not able to send SMS to no like 139 but i have recharge my jio no with Rs 303+99=402 then how could jio saying that they are giving free service.
I have complained 3 times but no response fron Jio.
Jio free service is already stopped by TRAI then how could Jio say that current jio is offering free service till now after customer have recharge with Rs 303+99=402 on no [protected]

Sir meri sim tata docomo ki he or jab usse call karta hu to usme 2 minit se jyada baat nhi hoti or call drop ho jyata he or customer care se bhi baat karne me pareshani aati he. Or bar bar call drop ho jata he thik se baat nhi hoti heme port karna chahta hu to port nhi kar rhe he. Or sir data charge bhi jyada lagta he. Atah aapse anurodh he ki meri samsya ka samadhan kre
Thankyou sir

This is to inform you that, i have already placed request to deactivate my mts number [protected] on 31 january 2017, then why i am getting furthest bill on regular basis.
I was in united states of america in the entire month of january 2017.in my absence you continue to call my family members to pay the due amount. You have also threatened my family members for court case. You called and threaten my father in-law who is a heart patients without my permission. Then i called on 31 january to customer care that i am paying the full remaining amount today it self, but please deactivate my connection from now onwards, i won't pay any amount again and i don't want your number any more. On same day i paid the full amount and told me by your customer care.in response, the customer care told me that my number is already deactivated.

Then why i am getting further bill as since january i am not using your service and already requested to deactivated. Why you called my family members on my behalf.

Last week also i called customer care regarding this matter. I also got verification call for the deactivation. Then again i am getting sms with the increase amount of bill payment.

When i have already requested on 31 january to deactivate my services, then why i am getting these bills. If you continue to send me bill then i have to go to consumer court for this issue. Also my father in law was totally hearted with your threatening calls. I will also bring this issue.

I also want to clear that i won't pay any amount as i have already requested for the deactivation and i am not using your services from january 31 2017.

Please take the necessary action.

Thanks
Abhay kumar sinha
Mob no [protected]

I m very old subscriber of air tel and using six nos of air tel out of which two are being used since last 15 yrs and 9 yrs,. Since last more than six months i m facing serious network issues and informed air tel. The survyeor from airtel noida office has visited my residence and confirmed there is very poor connectivity in the area. Due to this i m not able to communicate properly and everytime i have to come out on road to get connected. Many complaints have been made every time air tel promises but nothing happens. Now air tel has asked me to wait for 90 days to get is resolved as they are identifying new site.
It is kindly requested to intervene for a permanent resolution. It is effecting my health business and relationship.

My idea postpaid sim is barred both the incoming and outgoing.. Tried to contact idea customer care executive but all are waste.. This call barring effect by job very badly, and idea exec cant explain why its happened and telling our number is not in idea.. Paid bill for last two month... The worst customer care and service which i have never experience...

Dear Sir,
I have received a call from Vodafone customer care on my vodafone mobile No.[protected] to change the plan according to uses. I have given consent to change my plan but he has concealing the facts and misguided me. I have requested to service provider to change my plan on various times through customer care but they have not listening me and not registering the complaints on complaint care no. 198 which is circulated on google. They have totaly denied. So you are requested as a regulatory authority please intervene in the matter.
regards
Gobardhan Singh
[protected]

Dear sir,
My name is sridhar from trichirapalli (Tn).
By this i request your intervention to solve the problem. I have requested my mobile operators (Kaveri communication aircell) to change my mobile plan by email on 25/2/2017 (From 299 plan to 349plan) but the plan was changed on april only. By their absence they are forcing me to pay the bill. Kindly intervene and solve this issue. Thankfully s. Sridhar

Dear sir,

I had opted airtel 4g just after viewing their advertisement on tv that they have open network & have the maximum speed provider in 4g. After taking the connection, i found that they just cheated like any other network. The speed is not more than 2 to 4 mbps. For the same i registered several complaints. One of the reference number is ref45693798 which i registered a month's back. They assured me to look into this, but, even now it is not being taken care of.
I am writing this mail with a great expectation from trai that it should send a message to airtel company & ask proper explanation for not providing me the solution timely.

Thanking you,
Abhishek

Airtal tower problem 2015 to 2017 in my village. I am complaint many times no response. Complaint number.
1. The reference no. For your airtel mobile [protected] is c3gsp[protected], registered on 29-apr-2017 20:53.
2. Thank you for contacting us. The reference no. For your airtel mobile [protected] is c3gsp[protected], registered on 21-apr-2017 21:19.
3. Registered on 18-apr-2017 22:19. We will update you by 20-apr-17.
Update on ref. No. C3gdc[protected].
Mobile network many times cut and no browsering.

My mobile number is [protected].
From the day i started using vodafone new pack of rs.352/- per month which provides 1gb/day 4g internet and unlimited local and std calls.
From that day they are auto activating unknown services by themself and deducting my balance.
And when i connected to customer care for the issue they said you activated these services and you said you dont know how to use internet and all.
While i am writing this complaint i am still on customer care waiting list where first 2-3 customer care executives just transferred my call to another customer care executive without my confirmation and now I am waiting in customer care wait list from last 15-20 mins.

I just want to register my complaint at TRAI and I want refund from Vodafone at any cost.

My number has been activited with fully block for all type of marketing calls. I still receive many call from different Bank, Chairty community as well as for resort memberships. Mostly HDFC, CITI, SBI, ICICI banks marketing call were in Bajaj Finance keep calling for more than 6-7 time in a day. With so many call from Bajaj Finance, I raised a individual requested with Bajaj Finance ("SRN07060937" raised on 7th-Oct-2016.) for removing my number. The request was confirmed and closed on 12th Oct 2016 from Bajaj Finance side. Although, I am still receive nearly 7-8 call and SMS in day from Bajaj Finance for different loan products and apart from this Credit cards from different banks atleast 3-5 calls in a day.

I tried multiple times to stop and active the Full DND again by sending the SMS to 1909 but every time I get a message its already activitied.

Since, the month of January {according to billing cycle} I have been incorrectly charged Rs.100 plus taxes for 3 months that is January, February and March. The customer care says that they called me on 14th of January and activated a pack of rs.100 for 2gb 4g/3g data where as I never did get or pick up a call from customer care for a period of approximately 4-5 months until the month April 2017.
Also on 25th April I called up the customer care for enquiring about the same as I had received an SMS stating that a pack of rs.100 per month has been deactivated, where they said that the message might have been wrongly sent and apologised for the confusion.
this kind of service is unacceptable and I request the TRAI to act on it.

I submitted port out request for my number [protected] [ Tata Docomo] on 16-Apr-2017 and on same time i got the UPC number - TA565934 from 1901 which is valid upto -May-2017.

On 17-Apr-2017 i went to my nearest Airtel shop and post submission of all my related documents i collect the SIM on same day.

Next day i received one sms from airtel [121] saying "porting [protected] to airtel has been received"

But till now i am not able to get any airtel signal

Please assist to process for my MNP request.

Dear sir,

We are customer for airtel fixed and broaband for many years. Our relationship number is 14920751. On 24/2/2017 we had sent email to esupport that we would like to go for scheme with incoming calls @ rs 2000 /-. Thier was no response to the email. Thereafter we have also written to nodal office by email but no response. Enclosed below plase find sequence of email sent.

E-mail address
Date

Esupport
24/02/17

Nodalofficer. [protected]@airtel.in
07/03/17

[protected]@in. Airtel.com
07/03/17

[protected]@in. Airtel.com
10/03/17

[protected]@in. Airtel.com
15/03/17

Avinod. [protected]@airtel.com
16/03/17

Chatanl. [protected]@airtel.com
16/03/17

Esupport
18/03/17

Esupport
22/03/17

[protected]@in. Airtel.com
05/04/17

Esupport
05/04/17

A-krishna. [protected]@airtel.com
10/04/17

Alternately key account manager mr. Ranjit mishra also visited us and assured us that they will change the plan from month of march, 17. Email was also sent to him but no reply..

We have received the bill of march with our old scheme (9246.52). We have many calls to your support center and also written emails to mr. Sharma on 10/4/17 but no one giving us the concrete answer.

With the above we approach you to intervene ad resolve the issue at the earliest. The issue is

1) in month of march we have been billed as per old scheme which has to be amended to new scheme.

2) we have made payment under protest, request you to adjust the balance amount in the next bill.

Trust the above in order

With kind regards,


Anand purswani

As i am using reliance gsm postpaid from 1 years and above and now they are not let me out from their network to port to jio network without any valid reason. As i have made payment in time anf balance has left out. And their custcustomer care people not give and proper responce as my number is very old i can't loss this number. So as trai has to solve our problem. So kindly do justice to us. Vageesh advocate bhadravathi, shimoga district, karnataka-577301.

Email sent to reliance communication

From: rahul nahata gmail [mailto:[protected]@gmail.com]
Sent: 25 april 2017 15:28
To: 'rcomappellateauthority. [protected]@relianceada.com'
Cc: [protected]@relianceada.com
Subject: fw: fw: reliance service was discontinued but charged for the whole month [t[protected]s010z4149686]

Respected mr. Vishal gurung,

Till date i haven’t received any revert on the below email. Hope you got a chance to go through my below mail.

Today my banker from axis bank was trying to reach me on [protected] but in vain… he then personally visited my home since he could not reach my number.

Sir, this undue harassment is not justified for the given facts of the case. I had written this email to seek proper justice in the matter.

I have also attached an email received from reliance towards further charges for the period[protected] to 21-4-17.

Don’t know how to deal with this arm twisting
Regards,

Ca rahul nahata
[protected]

From: rahul nahata gmail [mailto:[protected]@gmail.com]
Sent: 12 april 2017 10:49
To: 'rcomappellateauthority. [protected]@relianceada.com'
Cc: [protected]@relianceada.com
Subject: re: fw: reliance service was discontinued but charged for the whole month [t[protected]s010z4149686]

Respected mr. Vishal gurung,

Attached is the email received from ayesha shetty, officer - customer care, reliance communications limited, which again fails to give me a justified answer to my submission as to why no incoming and outgoing services were made unavailable to my number [protected] since mid-february 2017.

I fail to understand why no heed is paid to my submissions.

Anticipate a fair and just resolution.

Regards,

Ca rahul nahata
[protected]
[protected]

From: rahul nahata gmail [mailto:[protected]@gmail.com]
Sent: 12 april 2017 10:16
To: 'rcomappellateauthority. [protected]@relianceada.com'
Subject: fw: fw: reliance service was discontinued but charged for the whole month [t[protected]s010z4149686]
Importance: high

Respected mr. Vishal gurung,

My email dated 2nd april 2017 below explains my case for writing to you. Request you to please get me a fair and just resolution to the issue.

Best regards,

Ca rahul nahata
[protected]
[protected]

From: rahul nahata gmail [mailto:[protected]@gmail.com]
Sent: 12 april 2017 10:01
To: '[protected]@relianceada.com'
Cc: services ([protected]@rankgroup.in); [protected]@rankgroup.in
Subject: re: fw: reliance service was discontinued but charged for the whole month [t[protected]s010z4149686]
Importance: high

Hi team reliance communication limited,

Today aaisha from your team had called me. She told me that the services have been barred since 30th march 2017 only.

I have requested her to check and let me know the last outgoing and incoming call received on my number [protected]. I reiterated to her that the services have been discontinued since mid of february 2017 and payments were made well in time always until there were issues in relation to non-receipt of cellular services since mid-february 2017 from your team.

I would request you to call be back with complete understanding of the case and with fair and correct information so that my services can be reinstated immediately.

I would again like to bring to your attention that “i have been using the number since more than a decade and i am connected and contacted on this number regularly. Post discontinuation of services since mid of february 2017 i have faced lot of hardship and harassment since i have been getting messages that ‘i am not reachable’; ‘your phone is coming switched off’; ‘your services are temporarily discontinued’… it is really very embarrassing at times.”

Hope your team is able to resolve the issue asap and get my number converted from postpaid to prepaid.

Ca rahul nahata
[protected]
[protected]

From: rahul nahata gmail [mailto:[protected]@gmail.com]
Sent: 02 april 2017 13:43
To: '[protected]@relianceada.com'
Cc: services ([protected]@rankgroup.in); [protected]@rankgroup.in
Subject: re: fw: reliance service was discontinued but charged for the whole month [t[protected]s010z4149686]
Importance: high

Dear tejaswini,
Officer - customer care
Reliance communications limited.

Appreciate your written response.

I regret to reiterate that no hear is given to my submissions. You still continue to mention that ‘outgoing services of your number are barred due to non-payment of bill’. Even post mentioning my concerns several times to your customer care executives over the last two months and even today still no heed has been paid to my concerns and clarifications. What has been stated in your below email is highly misleading and unprofessional way to handle customer complaints. I am reiterating the facts for your kind perusal once again.

1. I am a regular and loyal customer of reliance for more than a decade
2. I had requested your team to convert my postpaid connection to prepaid in the month of january 2017
3.in relation to converting from postpaid to prepaid connection my office help has been regularly visiting the reliance communication centre in the vicinity of nagardas road, andheri east since last week of december but with no proper reply.
4. Without any intimation your services for my number [protected] have been discontinued since mid of february 2017 (Both incoming as well as outgoing facility has been discontinued…no service at all since mid february 2017)
5. Your mention that only outgoing calls have been barred is false, incorrect and misleading. Both incoming as well as outgoing facility have discontinued since mid of february 2017.
6. Your allegation that the services have been barred due to non payment of dues is grossly baseless and a false statement on the face of it. Details of my billings and payments are given in the table below:

Reliance number this month's charges (Rs.) relationship number total due amount (Rs.) bill period payment due date amount paid date of payment
[protected] 1054.68 [protected] 1055.00 22-dec-2016 to 21-jan-2017 06-feb-17 1055.00 06-feb-17
[protected] 1011.06 [protected] 1011.00 22-jan-2017 to 21-feb-2017 09-mar-17 551.00 18-mar-17
[protected] 1133.85 [protected] 1685.00 22-feb-2017 to 21-mar-2017 06-apr-17 0.00 not applicable

7. It is clear from the table above that until 9th march 2017 there had been no late payments at all. However your team has discontinued both the incoming as well as outgoing services in mid of february 2017 itself.
8.in relation to bill received for the period 22-jan-2017 to 21-feb-2017 a compliant was immediately lodged with your customer care executive for rectification of invoice since services were not received from the full period of invoice.
9. Also, your team member following up for dues for the bill in relation to the period 22-jan-2017 to 21-feb-2017 was informed that services have been completely discontinued on my number [protected] and i shall make proportionate payments only for the period for which services were received by me.
10. Till date no heed has been paid to any of the above facts reiterated time and again to different members of your team.

I have been using the number since more than a decade and i am connected and contacted on this number regularly. Post discontinuation of services since mid of february 2017 i have faced lot of hardship and harassment since i have been getting messages that ‘i am not reachable’; ‘your phone is coming switched off’; ‘your services are temporarily discontinued’… it is really very embarrassing at times.

I hope proper action is taken and services are reinstated immediately. Instead of reverting in a standardized manner hope this complaint is taken as a special complaint and required action is taken instantly.

Thanking you in anticipation of a very efficient, apt and prompt customer service.

Ca rahul nahata
[protected]
[protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: 02 april 2017 12:16
To: rahul nahata gmail
Subject: re: fw: reliance service was discontinued but charged for the whole month [t[protected]s010z4149686]

Dear mr. Nahata,

We have gone through your e-mail dated april 1, 2017 for your reliance number [protected] and regret the inconvenience caused.

As per the telephonic conversation had with you on your alternate number [protected] today, regarding service activation, outstanding amount and postpaid to prepaid migration, the same has been discussed and addressed on the call.

As communicated earlier, currently the outgoing services of your number are barred due to non-payment of bill.

The current outstanding amount reflecting in our records is billed amount rs.1684.61/- and unbilled outstanding amount rs. 396.72/- as on today and for clearing the complete outstanding amount, we request you to kindly clear the
Pending dues.

Also, note that the monthly rental will still continue to be charged till the services of your number are active/ outgoing barred. During the suspension of services monthly rental will not applicable.

Further, your complaint regarding reliance stores for not taken your request for postpaid to prepaid migration, we request you to write to us with the following details:

1. Nature of problem : -

2. Name of executive (If available) : -

3. Location of reliance mobile store -

4. Date of visit : -

The details provided by you would help us to assist you better.

Also note that migration facility for your reliance number from postpaid to prepaid is available.

We also request you to reconsider your decision and give us an opportunity to assist you better.

For migration, please visit your other nearest reliance store along with poa (Proof of address), poi (Proof of identity), and one colour photograph. You will also need to clear all your billed & unbilled outstanding amount. (Only for
Postpaid)

- currently the outstanding amount is billed amount rs.1684.61/- and unbilled outstanding amount rs. 396.72/- as on today.

- your existing number will be retained to a prepaid account.

- there are no separate charges for migration from a postpaid to a prepaid account.

Postpaid to prepaid migration is available for,

- customers who have once migrated from prepaid to postpaid can also migrate back to prepaid.

- postpaid to prepaid migration is allowed only from home circle and not allowed in roaming circle.

Customers subscribed to international roaming, will be able to migrate to prepaid only after requesting for deactivation of international roaming along with clearing off the next bill.

The time limit for postpaid to prepaid migration is within 10 to 24 hours (For urban) and within48 to 72 hours (For rural).

You have to complete tele - verification process after migrating to prepaid. For activation of your number you need to call on any number from the mobile after inserting sim. After a short while, you will need to call at our tele-
Verification desk.

After successful verification, your number will be activated.

Please refer the below link for address details of reliance stores:

http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp

You can also sms store to 55444 (Postpaid) & 55333 (Prepaid) for nearest reliance store details. Sms is toll free.

We thank you for the issues highlighted and take this as a feedback to improve our services.

Thank you for choosing reliance.

Warm regards,

Tejaswini.
Officer - customer care
Reliance communications limited.

— original message —
On april 1, 2017 at 3:31 pm, "rahul nahata gmail" wrote:
_
Dear sir / madam,

I, rahul parasmal nahata have been using your services via reliance communication number [protected] with postpaid connection since ages now.

I had requested your team to convert my postpaid connection to prepaid in the month of january 2017. However without any intimation your services for my number [protected] have been discontinued since mid of february 2017. I had received your bill post discontinuation of services for full month. I had brought this issue to your customer care executive immediately on receipt of the said invoice. To my surprise even the invoice generated for the subsequent month’s cycle was raised for the full month wherein the connection was not operational for not even a single day.

Request appropriate person from your customer care team to connect with me to conclude on this billing mystery and help me get my number activated with prepaid connection.

Thanking you,

Best regards,

Ca rahul nahata
[protected]

From: rank services [mailto:[protected]@rankgroup.in]
Sent: 01 april 2017 11:31
To: [protected]@relianceada.com
Cc: rahul nahata; accounts - rank group
Subject: re: reliance service was discontinued but charged for the whole month

Dear sir / madam,
I rahul parasmal nahata having reliance communication number [protected] with postpaid connection.

Since last month... The service was discontinued in the month of february by reliance but has been charged till date. So, request you again to send the revised bill upto the date when the services were discontinued from your end & i have been charged for the same till date.
Please revert the bill as soon as possible.


On mon, feb 27, 2017 at 1:05 pm, rank services wrote:

Dear sir / madam,

I rahul parasmal nahata having reliance communication number [protected] with postpaid connection. Since last 15 days or even more... The service was discontinued by reliance but has been charged for the whole month. So, we spoke with the reliance customer care executive for the same. After conversation the executive was suppose to call back for the same but i haven't received any revert call from reliance post our conversation with the executive till date. So, request to send the revised bill upto the date when the services were discontinued from your end.

Regards,

Ca rahul nahata

Dear sir
This is rajesh
I have order airtel digital tv by online
Three day back
Customer i'd : [protected]
Still product not delivered
Wt happen i don't know
So many times i called customer care they told today conform delivery... Today conform delivery... Like only sad
When ever i called customer they told like only
Wt happen i don't

Regards
R n rajesh
[protected]

postpaid to prepaid not service
People
Mahendra Pandya
To [protected]@idea.adityabirla.com
Today at 1:27
my postpaid no.[protected] i have paid all amount and give documents for prepaid service my postpaid connection stoped but after 7 hours not prepaid service continue on customer care i talk but one say call to postpaid and other say call to prepaid there is no relation between pre and post service they behave like other compony empolee.is this good?mr rohit thakor say u go office and chack. customer is free any time to go office and chack and not proper so go again?is this service provide by idea?if there is customer there is compony otherwise u have to lock compony..follow my complain and give detail and u must look after and my prepaid service continue whithin 6 hours otherwise i will go to MD and other authority
this behave of compony employee go one to other care centre u refrash this rule and customer once come he get all service on one counter
for good servce i hopefull
Rear Sir help me and do needfull
yours Mahendra Pandya
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[protected]
if i send message the message is not sended it shows a warning symbol
what shall i do to recover this issue
i was trying for 2 or three days but the issue is not resolved
i have complained to the customer care but they are not attending the call they are very irrresponsible and i have an issue with the educational problem
if this issue lasts long i will change my sim from vodafone

I had submitted the Unique Port in code from my Reliance Number [protected] to get in to Reliance Jio and the same has been processed since last 2 months but till now I have not yet been ported to Reliance Jio since last 2 months and when I approached your company to help me regarding the same, they told me to send another message and wait for another 1 week for port in to reliance Jio. Second time also I have not been treated properly and I have not got any response till today. Finally I wish to request you for the last time in the same matter failing which I may have to take strict actions against the same.

Regards

Dioen H Nagada
[protected]