TRAI Complaints & Reviews

Address: Raigad, Maharashtra, 410210

Hi

I have done mnp on my mobile no [protected] from docomo and [protected] to airtel on the basis of commitment made by miss purvi mobile no [protected]

She told me that i will be getting roaming outgoing call free in 499rs

I repeatedly re confirmed with her that are you sure if i will getting roaming outgoing call free and she was like why i will make wrong commitment as all our calls are being recorded and i have confirmed with my supervisor regarding the same

Now after mnp i am being informed by airtel that roaming outgoing calls are not free

I am feeling cheated as wrong commitment was made by airtel for the purpose of mnp

Kindly look into this

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Address: Mumbai City, Maharashtra, 400013

Dear sir/madam,

Till now my porting request is stuck with reliance. I know that's its customer's right to port his/her ph. No. To any network provider, hence requesting trai to help in this case.

I have already submitted my mob. No. Portability request for my mobile no: +91- [protected] on 31st may 2017 but till now my request is not approved by reliance. There is no bill outstanding and reliance has rejected request 4 times in last 10 days

My porting request number is rm211314.

I already received a call from reliance regarding portability, then i answered that i want to port my no. From reliance to airtel network as there is very bad network for reliance so i want to port it.

Regards,
Himanshu singhi
+91 [protected]

Aug 7, 2021

Complaint marked as Resolved

TRAI customer support has been notified about the posted complaint.

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Reliance Communications Customer Care

from Mumbai, Maharashtra

Jun 13, 2017

Dear Himanshu,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

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Reliance Communications Customer Care

from Mumbai, Maharashtra

Jun 17, 2017

Dear Himanshu,

As per your telephonic conversation with our customer service associate, we wish to affirm that there are no issues from our end in the MNP process, you have to visit the opposite network operator along with the UPC code and the documents to get the MNP done. Thank you!

Regards,
Reliance Communications

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Address: 410201

Website: www.ideacellular.com

A fight tv service is forcefully activated by cutting the balance in midnight, by idea cellular. How customer would stop this nonsense from these big bulls who are giving such rubbish services when not needed. My 50 rs deducted and charges for customer care are different. They are telling u have to call once again by spending my money? Is it worth?
Strict action against idea is expected.

Madan kulkarni
[protected]

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Address: 562123

Website: WWW.airtelindia.com

I am an user of bharti airtel internet, i have been facing unstable internet from last 6months i have been complained regarding this to airtel customer support but they are refusing to take my complaint. Without solving actual problem they are sending replay like this — — thank you for contacting us. Hope the concern related to your airtel mobile 734*7 has been resolved to your satisfaction. Your ref. No. Is cgpsc[protected] registered on 11-jun-2017 09:29..
I hope from your authority i will get justice from fraud barti airtel..
Thank you

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Jun 12, 2017

Updated by ಚೇತನ್ ಜೆ Irony is to lodge a complaint also I dint get stable network...

Jun 12, 2017

Updated by ಚೇತನ್ ಜೆ Irony is to lodge a complaint also I dint get stable network...

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Address: 560095

I went for an mnp on 24th may from my postpaid docomo to airtel, but from last thursday onwards i don't have any network because docomo disconnected it & airtel does not connect from thursday (8th june) onwards i am trying to airtel customer care & nearest airtel office but they are not giving the solution, just asking for wait for 24 hrs when i called them, it will start from 8th june onwards, could you please help me to activate.

+1 photos

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Address: New Delhi, Delhi, 110032

Website: Airtel.in

Dear sir,
I had applied for airtel broadband connection and paid 3 months rent on 1 june 2017 but still my connection was not installed. I called to customer care they said it will take 5 days more all the time. During payment they said within 72 hours connection will installed. Now what can i do. I am facing problems because of no internet connection. Please solve my problem as soon as possible.
Contact no. [protected]
Address: aman electricals, 1801/27 navdurga market, bhagirath palace, chandni chowk delhi.
Name: abhinandan goel

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Address: Samastipur, Bihar, 848101

Website: Aircel

Sir
It's to inform you that my aircel number [protected] have some issues so i called 198 and followed her instructions when we reached customer care executive on line she cut my call two times... Customer care executive only first time take my call but can't solve my issue i am on the call but she cut the call. Again i call him back but didn't responded.
Do something against them
Thanking you
Prabhakar mallik

Aug 7, 2021

Complaint marked as Resolved

TRAI customer support has been notified about the posted complaint.

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Aircel Customer Care

from Mumbai, Maharashtra

Jun 12, 2017

Hi Mallik Prabhakar,

We are forwarding your concern to the team. Meanwhile, kindly share the following details in order to look into your issue:

Date & Time of call to call centre:
Executive Name:

Warm Regards,
Aircel Social Media Team

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Mallik Prabhakar's [Complaint's author] reply, Jun 12, 2017

Date 10/06/20117 time - 8.03 am,
8.05 am, 8.05 am and 1.46 pm
Excutive name I didn't remember.
Thanking you

Aircel Customer Care

from Mumbai, Maharashtra

Jun 12, 2017

Hi Mallik Prabhakar,

We deeply regret to not meeting your expectations in this moment of need. We would request you to view this incident as an exception to our set standards of services. As a service provider it is our unchanging effort to build a better relationship with you. Hence, we would request you to please tried to re-connect on our Customer care help desk hope you will get clear voice and you will able to put your concern over there.

Warm Regards,
Aircel Social Media Team

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The telecom companies like Vodafone and Idea cellular charge the huge amount on recharge for 4G internet. But they are unable to provide the speed of internet which they claim in their advertisement. Most of the time their speed of internet is around 60-80 kbps only. Which is less than 2G speed. So they don't have right to charge the amount of 4G internet speed for 2G speed. I am from Goa. But I never get the good speed on Idea and Vodafone network.
Reliance Jio provides the service at good speed.
Trai is not doing anything to force the operators like idea and Vodafone to provide the services for which the customer pays.

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Address: 110034

Dear sir, main airtel delhi ka number use karta ho. Mera cell number [protected] hai jo maine vodophone se airtel main port kiya hai. Airtel apne tv ad main dava karta hai ki uska network sabse fast hai aur har jagah pora aata hai. Airtel apne tv ad main dava karta hai ki uska network india ke akhri gaon main bhi chalta hai. Jo ki bilkul jhoot hai. Main abhi 5/6/7 june ko badrinath dhaam gaya tha. Airtel ka internet to chalna door phone main pure signal bhi nahi aa rahe the. Bahut muskil se kabhi kabhi call connect ho pati thi. Kya company aisa jhoota advertisment karke desh ke logo ke saath dhoka nahi kar rahi. Kya company ki iss dhokadadi par koi roke lagei. Signal na aane ke karan hum apne parivar se bhi connect nahi rah paye. Mujhe umid hai ki trai airtel ke khilaf jhote advertisment dilkhne ke kilhaf action legi.

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Jun 17, 2017

Updated by manish goyaal Dear sir abhi tak meri complaint par koi action nahi hua hai.agar hum hindustan ke logo ki kismat main aise hi dhoke khane likhe hai to aap jaisi badi sanstha ka kya phayda.

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G

gouravc11

from Jawad, Madhya Pradesh

Jun 12, 2017

+1

A balance of ₹35 had deducted from my idea number, i didn't call any ISD no. but my call details had an known number at 9:07:14 PM @ 9/6/17 of duration 1:00 minute. This no. isn't in my call log. Idea customer care didn't refund my money back. The Photo of my call log from dated 8/6/17 to 10/6/17 has been added.

Network problem - Comment #2755916 - Image #0

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Address: Solapur, Maharashtra, 413304

My vodafone mobile number is [protected] doesn't generated upc code that is required for mnp.
Having plus talk time and sending messages to other number is properly working.
But message of port to 1900 is barred from vodafone.
Why is injustice for me from vodafone. Please file the complaint against vodafone.
My name bharat dattatray deshmukh
From pandharpur dist solapur maharashtra.

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Address: 411011

I am facing serious issues with internet on my jio no [protected].

I raised a complaint against the issue, got to know that there is tower issue and it will take around 90 days to resolve the issue.
My complaint no is sr000009yqq3

I also spoke with the appellate officer to make him understand that customer cannot wait for 90 days for issue resolution. He says it will take minimum of 90 days for resolving issue. Also there is no temporary resolution or workaround to fix this.

Request you to kindly check the issue with jio, poor service. I want my money refunded.

Thanks & regards,
Abhishek chhajed

Email id: [protected]@gmail.com

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Address: 600082

Website: KOtak bank

Dear sir

I have been register dnd since 2 nov 2016 (Ref no : s[protected]). Now i am getting call from kotak mahindra bank for regarding new credit card. I have attached the screen shot of landline no from kotak bank like 66248743, 8739, 8745, 98746 on daily basis. Now am register the complaint on bank. Kindly look in to the issue and revert me

Thanks
Mahendran
[protected]

+4 photos

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Address: Mumbai City, Maharashtra, 412207

Website: reliance-communications

Dear sir/madam,

Till now my porting request is stuck with reliance. I know that's its customer's right to port his/her ph. No. To any network provider, hence requesting trai to help in this case.

I have already submitted my mob. No. Portability request for my mobile no: +91- [protected] on 20th may 2017 but till now my request is not approved by reliance gsm.
My porting req no, was rz511476.

I already received a call from reliance regarding portability, then i answered that i want to port my no. From reliance gsm to vodafone network, since i am moving our of india and reliance gsm doesn't have international roaming facility so i want to port it.

Regards,
Santosh singh
Newyork, usa
Mob no.: +1 - [protected]

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Address: 400615

Website: www.ideacellular.com

We was take eight connections by idia company but we have many network issues so we closed this but they not help for this. Now company members call and abuse for bill pay as we talk with company they was say now we can't face this issues but today my trustee receive call by company and abused by company person and her information share with other persons. Please do help as company do this.

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Address: New Delhi, Delhi, 110020

Website: www.mydala.com

Mydala deducted rs.29 from my idea account, when i called idea care, they have told me that i must have clicked on mydala, but i have never clicked on mydala and they did not even asked once before deducted the rs.29 from my account...
My money was deducted by mydala without my consent i didn't even clicked on anything. I received a message from mydala that rs.29 has been deducted...

http://www.mydala.com/contactus

+1 photos

Jun 9, 2017

Complaint marked as Resolved

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A

ABCD@321#123

from Delhi, Delhi

Jun 7, 2017

Dear User

Apologies for the inconvenience caused to you.

As per your raised complaint would like to inform you that we do not have any such system through which we can deduct your mobile balance. In Mydala, customer is our first priority and we don't want to lose any of our customers. We would request you to please share your contact number through which the money got depleted. So the same can be checked at our end as well.

For any further queries, please feel free to reach out to us at[protected] or mail us @ [protected]@mydala.com.

Regards
Mydala Team

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Address: Mumbai City, Maharashtra, 400053

Website: Not Applicable

Unethical delay in disconnection: i'm complaining about vodafone. I gave my request for disconnection of my vodafone cell no [protected] on 29-may-2017. However, by various excuses vodafone is continuing to delay the disconnection. Kindly note that vodafone has done this repeatedly with disconnection of my earlier connections also. They say that it will take 7-days to disconnect but on the unethical excuse to continue charging money, they say that 7-dys will start once they call us and discuss. Highly unethical and drains our resources. Kindly penalize / take action on vodafone accordingly.

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Address: Ratlam, Madhya Pradesh, 457001

I am not select or active online doctor service on my mobile no. [protected] but automatically service is activated and rs 49 is dedected from my balance. For refrance sms detail as below

Thanks for choosing top doctors online on your airtel mobile. You have been charged rs49.0 for 7days. A/c balance: rs12.4 at 19:05. To deactivate, call or sms stop to 155223

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Address: New Delhi, Delhi, 110005

Website: [email protected]

My name is mahesh semwal with my mobile number [protected]. I want to lodge a escalation which I'm facing from past 1 year related to Airtel network and its subsequent agents, as they are passing wrong information and misleading the issue. From past 1 year I have been following the agents but they are least concerned about the issue. I could not access the internet but the phone is showing network of 3G. As a supreme authority in..

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Address: New Delhi, Delhi

This is regarding airtel MNP service.
I have opted for Porting my Number [protected] from idea to Airtel. I had received my UPC and it got successfully processed on 10-May-2017. I received an sms saying my Porting will take place on 22-May-2017. Now after my previous network is gone on 20-May-2017 and I insert the new Airtel 4G Sim card in my phone, I am not being able to make outgoing or incoming calls on the new sim Nor even on the old sim. I am stuck without any network connection in my number. This is absolutely a nightmare and a situation that cannot be accepted..i asked for help from the customer care 121 and the store where i got the sim but no one help me..my new sim no. Is[protected]U
Please let me know if any other detail is to be needed for this. Please resolve my problem soon. I faced a lot problem without my number. My alternative no. Is [protected].

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V

Vinodaran

from Chennai, Tamil Nadu

Jun 5, 2017

Lost my sim now I want to reactivate my number. But they telling that number was not in Airtel network. Earlier I changed my network Aircel to Airtel. Same reason telled by Aircel network also. How I can get my number

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Address: Mumbai City, Maharashtra

Hello Sir,

This is regarding Vodafone service.

Vodafone has activated 3 VAS without my consent back to back within short time Screenshots are attached - check timings of activation too.

It's a cycle of activating VAS (without consent) after deactivating each time.

CC executive repeats the same answer every time I call to complain.

I'm frustrated of deactivating the VAS every time it gets activated (without consent)

Please look on this issue as I never request a VAS by myself on my number.

Moreover, I complained on twitter @VodafoneIN every time when one new VAS gets activated on my number. Screenshots are attached.

I have mentioned this issue to @TRAI as well on Twitter as Vodafone looked no serious about the issue.

I expect some action on this issue asap.

Regards,
Maulik Chauhan

TRAI Complaints & Reviews

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TRAI reviews & complaints page 226

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Promotion call from kotak bank to my no 9710222444

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Information leek and abused by company.

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Mydala (www.mydala.com) deducted money from my idea mobile account balance

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Unethical delay in disconnection

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Automatically activate online doctor service

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Network issue

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MNP service of airtel

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3 VAS activated in 4 days without consent on Vodafone

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