TRAI Complaints & Reviews

Address: Chittoor, Andhra Pradesh, 570641

Videocon d2h is not giving the channels which i chose. I am owning a package star hindi telugu value pack2 - in this package i am getting the telugu channels but i am not getting the hindi channels in this package.

Customer care is charging 200 extra for service charges if they are taking a complaint.

Part of the channels are coming and rest of all are not coming. Customer care services are worst and irresponsible in resolving the customer requirements.

Please take necessary action.

TRAI customer support has been notified about the posted complaint.

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d2h Customer Care

from Delhi, Delhi

Apr 29, 2019

Dear Naveen,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

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Address: 02nd Floor Vailankanni Villa, Christian Lane. Madh Island. Malad West, Mumbai City, Maharashtra, 400061

Kindly be noted the below details:
Under the name of trai, videocon d2h is cheating the customers and deducting unnecessary charges

We had done a "annual" recharge of rs. 8718 (Sbi net banking) was done on 08th january 2019 under new omni hd package for 02 tv's (Primary-hd & secondary-sd).

As per the package my validity should be for 365 days i. E 07th january 2020. Till 13th april my validity was showing till 07th january 2020, but all of a sudden from last 01 week the validity of my package has been reduced to 18th november 2019 (02 months deducted), secondly the visible channels have been deactivated (Like zee talkis, mi, marathi, zee marathi etc).

Today i. E 26th april 2019 @ 2000 for 2.5hrs, when i called the customer care (Sunil, paresh, rupesh, akhilesh, supervisor narayan, supervisor & pravin kumar) i am been told that due to trai regulation the package has been deactivated and regular package has been activated due to which my validity had been reduced.

My issues :
1) when my annual package was already been paid for 365 days, so why & how my validity should be decreased.
2) why & how the the channels should be deactivated without prior notice or intimation.
3) on request of deactivating the subscription it's informed that no refund would be given.

Hence request your kind authorities to resolve the issues on a very high priority and warn the provider not to provide in relevant information under trai name.

Please find below all the necessary details required.

Name : prashant patil
Consumer no :[protected]
Mobile for contact [protected]

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d2h Customer Care

from Delhi, Delhi

Apr 27, 2019

Dear Prashant,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

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Address: 278/11,, Jounpur degree college road kotdwara, Kotdwara, Uttarakhand, 246149

सेवा मैं श्रीमान मेरा नाम विक्की है और मेरे घर में डेन नेटवर्क का केवल काफी समय से चल रहा है जब से ट्राई के नए रेगुलेशन आए हैं तब से आज तक मेरा टीवी कभी बंद नहीं हुआ परंतु आज मुझे बड़े खेद के साथ कहना पड़ रहा है हमारे डेन नेटवर्क के एग्जीक्यूटिव द्वारा हमें बताया गया कि आपका मासिक ₹280 या ₹270 आएगा हम ने मना नहीं किया परंतु आज मेरा केवल दिनांक[protected] से अब तक बंद है कई बार एग्जीक्यूटिव को फोन किया गया एग्जीक्यूटिव द्वारा यह कहा गया कि आप का रिचार्ज खत्म हो गई है जबकि मेरे द्वारा उनसे कहा गया कि आप 6 महीने का मंथली मुझसे आप एक्स्ट्रा ले लो लेकिन मेरा टीवी चैनल जो है चालू करवा दूं लेकिन उनको फोन करने के बावजूद भी फोन नहीं उठा रहे हैं कृपया कर इस पर एक्शन लेने की कृपा करें एक उपभोक्ता के साथ बहुत बड़ी नाइंसाफी है जबकि उपभोक्ता पैसा दे रहा है उसके बावजूद भी उसे वह सुविधा उपलब्ध नहीं हो रही है आज मेरा टीवी 2 दिन से बंद है एग्जिट एक्सक्यूज पर किया जा रहा है मेरा आपसे निवेदन है आप शीघ्र एक्शन ले
dhanyavad

+1 photos

TRAI customer support has been notified about the posted complaint.

Apr 26, 2019

Updated by anju Krishna singh सेवा मैं श्रीमान मेरा नाम विक्की है और मेरे घर में डेन नेटवर्क का केवल काफी समय से चल रहा है जब से ट्राई के नए रेगुलेशन आए हैं तब से आज तक मेरा टीवी कभी बंद नहीं हुआ परंतु आज मुझे बड़े खेद के साथ कहना पड़ रहा है हमारे डेन नेटवर्क के एग्जीक्यूटिव द्वारा हमें बताया गया कि आपका मासिक ₹280 या ₹270 आएगा हम ने मना नहीं किया परंतु आज मेरा केवल दिनांक[protected] से अब तक बंद है कई बार एग्जीक्यूटिव को फोन किया गया एग्जीक्यूटिव द्वारा यह कहा गया कि आप का रिचार्ज खत्म हो गई है जबकि मेरे द्वारा उनसे कहा गया कि आप 6 महीने का मंथली मुझसे आप एक्स्ट्रा ले लो लेकिन मेरा टीवी चैनल जो है चालू करवा दूं लेकिन उनको फोन करने के बावजूद भी फोन नहीं उठा रहे हैं कृपया कर इस पर एक्शन लेने की कृपा करें एक उपभोक्ता के साथ बहुत बड़ी नाइंसाफी है जबकि उपभोक्ता पैसा दे रहा है उसके बावजूद भी उसे वह सुविधा उपलब्ध नहीं हो रही है आज मेरा टीवी 2 दिन से बंद है एग्जिट एक्सक्यूज पर किया जा रहा है मेरा आपसे निवेदन है आप शीघ्र एक्शन ले
dhanyavad [protected]

without information cable tv closed

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Address: Gautam Buddh Nagar, Uttar Pradesh

I am writing to inform you of the unacceptable callous behavior o[censored]r local cable operator at sec-16 rohini new delhi-110085. Since i am paying upfront payment every mnth however not getting all channels for 4 to 5 days & it is happening every month.
When we complained to him, they are replied rudely. This throws a very bad light on how such a prestigious organisation have such kind of poeple, when consumer pay a handsome amount to maintain a proper standard.

We had never made a complaint regarding this but it is happening since i have been siti cable consumer

I sincerely hope that you consider this behavior unacceptable, and that you will take appropriate steps to reprimand and will provide uninterrupted services.
Stb number-1516c[protected]
Card number-[protected]-9

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Address: Sood Building Rohru, Shimla, Himachal Pradesh, 171207

Cable operator not following trai rules and forcing us to watch channels of his own choice. Trai has given option of choosing 100 channels of own choice under basic fee of rs153, but cable operator fastway under channel 9 local company forcing us to watch channels of there choice. They are also denying any guidlines by trai regarding option of choosing our own channels. They are not listening to any complaints regarding this issue and misbehaving and abusing there customers.

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Address: 800020

6 मार्च 2019 को, मुझे एयरटेल dth से कॉल आया और मुझे 1, 799 रुपये के वार्षिक पैक के बारे में बताया गया, लेकिन 1799 के रिचार्ज के बाद, मुझे वह चैनल नहीं मिला जो एयरटेल ने मुझे बताया था, और 26 अप्रैल को पैक बंद कराने के बाद मेरे एयरटेल खाते में केवल rs.1016 वापस मिला। customer care को काॅल करने पे बताया गया कि trai के नियम अनुसार पैसे कटे हे। तो trai मुझे बताए कि 1 महीने 20 दिन का चार्ज 784 रुपय है वो भी सिर्फ डीडी चैनल का?

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Address: andi gola road, Muzaffarpur, Bihar, 842001

Sir, our den cable operater is randhir sahay. His behave is very rough and he cannot able to render his services fairly. So i requested to cancle his licence. So many times i am complaing against den office from there not a single action be taken there. From muzaffarpur bihar. Pls sir i requested u to solve my issues relater thiss and pls inform me after my promblems will have been solved

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Address: Kozhikode, Kerala, 673633

Dear sir / madam,

Subject : channel services stopped with our prior notice.

Ref: ca id - o5f7c73e
Sn: [protected]

Would like to inform you that i am very unhappy with your independent tv channel service.
I was paid rs.3000 to the distributor for one year channel subscriptions. But i could not view the channels as restricted by independent tcv.
I am unable to reach the customer cell to register the compliant, instead i dropped email to independent tv explaining my issues, but no one replied soo far.

I was installed independent tv at home on 21st january 2019, the distributor was promised me 1 year of free subscription of all channels and hd channels at the time of installation. On subsequent months the hd channels went on missing and now i have only few channels left on my tv.
I have informed the distributor about the issue and tried to rectify the issue, but could not solve the issue.
The dish tv was installed by a manjeri distributor, kerala.

Request to you to do the needful to sort out my issue and restart all tv channels on id/sn mentioned above.

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Address: Hyderabad, Telangana, 50007

Please read below message sent to independent tv,

as of now they are not responding and their customer care numbers are not working please do help me because we have taken yearly subscription in the month of December so we are not able to shift other connection...

my customer id is [protected] we have lost your signal from 05.04.2019 showing error 400 on tv display

but we complained as on 06.04.2109 complaint no 2675180 and 2675280 but till today 25.04.2019

there is no response from your end iam calling customer care nodal desk every time they are saying mafee chahatha hoo wait karo sahi hojayega

this is your service you giving to customer .

i am not able to understand what to do with out tv in my home very problem with our elders

so we do not want your connection please refund my amount

i am very wrong step taken your connection

this is the first time we are not seeing tv broadcasting with your connection so called independent tv from 05.04.2019 to till today

very disgusting service and your customer care executives also
regards
pnr gupta
[protected]

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I have to do Mobile number portability from vodafone to other service provider but they are not allowing me to send the SMS on 1900 and the customer care are telling that every service is unlocked and it is issue of your phone my number is [protected] and I have to PORT my number from Vodafone to other service provider.
I have reached to the customer care thrice for the same issue and they are not solving it at all.
They are just turning the tables from one end to other and not giving the conclusive answers for my problems.
Please do unblock my number from vodafone for the action of Porting services.

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Address: A/206, chhugani pride, changorabhata , Raipur,cg, Dehradun, Uttarakhand, 492013

R/s sir/madam
I have independent dth connection sine december 2018 and when dealer provide me the connection @ 1800 per year and said that every channel will work at this cost... But after some times one by one channel drop by company and no customer care log in and dealer close it's no.
Please help me, what can i do and how to connect customer care.
My dth no of independent tv below
S/n [protected]
Sushil tiwari
Raipur, (C. G.)
[protected]
And also they gave me set top box which is not for sale
Please do needful action
Thank and regards

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Address: at & post : Lakhigam, 392130

Dear sir, i (Pravin parmar) have videocon d2h chennel connection... A/c no.:13547313 & cust. Id is :[protected]... I have paid full payment with selection of colors gujarati (872). Now a days i can see all chennels but cant see colors gujarati, i have called & also mailed to nodal officer too, but i haven't found any result... So.. Pl. Help me to resolve this issue... Thanks

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d2h Customer Care

from Delhi, Delhi

Apr 26, 2019

Dear Pravin,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

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Address: #57, 'Sathya Nilaya', Sindhi Hospital Road, S.R.Nagar,, 560027

As they said one year subscription is just for ₹1850, and they taken registration fee at the starting ₹499/-
Now they started removing all the channels one by one, now i am getting hardly 10 channels out of more than 500 channels.
After calling customer care, they are saying all r become paid channels need purchase the channels, please get me a justice.
Please get me atleast refund i have totally 1850+499 = ₹2349/-
Expecting reply my registered ph no.[protected]
R u can reply on [protected]@gmail.com

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Address: Bangalore, Karnataka, 560076

The service of videocon d2h is worst, i have been using from past 2 years, but from past 2 months, there is no response from customer care.
Due to technical issue at their end, they removed my subscribed channels, they have to extend the subscription for 13 days.
Customer care called today after complaining from april 4, that say they cannot extend.

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d2h Customer Care

from Delhi, Delhi

Apr 26, 2019

Dear Karthik,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

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Address: Near bus stand behaind mats college raipur, 492001

Sir,
I am a customer of hathway digital cable raipur chhattisgarh.
As pr trai new channel choice system. Our provider do not prodive us to choice channel.. They make packages of channels with prices.. Customer has no option to chaice channel what we want.
Hathway make unwanted channel on there package.
First 130 rupees package channel.. They include them all free channels.

+2 photos

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Address: PIPELINE ROAD SAVEDI EARTHPARK APPT. SHRIRAM SQAURE SHRIRAM MEDICALS AHMADNAGAR MAHARASHTRA 414001 A, 414001

Dear sir
Main ne aaj independent tv se baat ki un ka bolna hai ke aap ko jo bhi problem ho rah hai vo
Trai ke karan ho rah hai
Sir hum logo ne full payment dekar purach kiya hua hai aap ka aur independent tv ka jo bhi problem hai vo aaps me sol kar lo hume q problem de rah ho
Independent wale bol rah hai aap se baat karo hum logo ke pass itna time nahi hai sir ji

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Address: 560049

I raised the re-installation of my dth connection request on 13th april 2019 with sr 2684303, but till date no response from them. I tried to reach their customer care number, but always i get either invalid number or waiting msg. I have also several mails to them, but no response. I tried to reach their nodal officer mr mukesh murti on his [protected] mentioned in their website, but gets the msg saying that incoming facility is barred in that number. I took one year subscription just few months back.

Please help me to get my rei-nstallaion done in my new address which is just 2km away from my old address.

Thanks & regards,
Atanu das

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K

Kapish Kumar singj

Apr 24, 2019

After online recharge FTA and Nick Chanel are not live by cable operator. I have complain to Siti aap and customer care number-[protected], my complain number is-5379531.He said not available and contact to cable operator Jabalpur. I have pay Rs-264.32, my user id-7713591.

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C

Charan S Mann

from Noida, Uttar Pradesh

Apr 24, 2019

No signal since 27thof feb. There is no procedure of registration of consumer complaints assigning of complaints and complaints number to follow. Their phone are not are unreachable.

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R

Ramesh lahoti

Apr 24, 2019

Sir
My DTH is dist TV I reacharge 600 for 90 and offer is 30 extra but offer is not provided dist TV company vc no.[protected]

Please help me sir

Customer
Ramesh lahoti
[protected]

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I allauddin a d2h customer complaned to d2h customer care "free to air channels like masti, sangeeth bhojpuri, oscar movies and so many free to air channels are missing"
D2h customer care replied that above mentioned channels are not in d2h platform.
Then why i should pay 130 plus gst for free to airchannels if i am not getting my favourite channels.
D2h executives will say according to trai for channel price list and list wont contain some of free to air channels.
My request is to make available all free to air channels in every dth and cable tv platform

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J

jobinnext

from Pathanamthitta, Kerala

Apr 24, 2019

1) I am unable to view all FTA channels
2) pay channels also not getting
3) I cant recharge FTA and other addon channels at first time. have to do FTA recharge 1st after that other addon.
4) after recharge account will not active automatically I have to call customer care. always there line busy
DTH operator Sun direct.

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P

Panndu

from Guruvayur, Kerala

Apr 24, 2019

Diyar sir tha BRDS belagavi cable operators is not distributed into the dd sports channel regularly when cricket match start than channel distribution is stopped this free dd sports channel stop warming you will take action against your distributor?

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d2h Customer Care

from Delhi, Delhi

Apr 25, 2019

Dear Allauddin,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

Reply

M

mdallauddin

from Mumbai, Maharashtra

Apr 26, 2019

Dear team d2h,
Till today free to air channels like MASTI, MUSIC INDIA, E 24 are missing on your platform.
If you are d2h team member and you dont have any idea on this, its shame on your part.
You can check my registered mobile number and customer id is mentioned on d2h complaint email id and i did not get any reply from d2h complaint mail.

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Address: No 32, 5th Main, Nataraj Layout,Bangalore, 560078

Dear sir

I have taken a pack of rs.421 from tatasky

However, they are charging rs.620

They are not allowing me to choose my channels.. Their website does not allow us to do anything. Their customer care is totally non co operative and they blame only trai for their cheating. Instead of reducing my monthly, some how they managed to rip off more from customers and they blame trai.

They are cheating customers

Please look into

Thanks

Giri

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Apr 24, 2019

Updated by Giridar Karanth Dear Sir

I have taken a pack of Rs.421 from Tatasky

However, they are charging Rs.620

Tatasky is forcing and blackmailing me me to pay Rs.620

They are not allowing me to choose my channels..Their website does not allow us to do anything nor their employees help us to reduce our bill amount

They are blaming TRAI for charging excessively

Please look into
Thanks
Giri
[protected]

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Address: Jijau Nagar nalwadi wardha 442001, Wardha, Maharashtra, 442001

Iplus tv a fta channel is not included in gtpl maharashtra specific in nagpur region according to govt. All channel should be visible to consumer but gtpl does not offer iplustv in fta channel i request trai to take actions on gtpl and must ensure that they add i plus tv into their fta category as ramadan is approaching its my request that it should be taken in concern immediately. Thank you

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R

ramnivash raghuwanshi

from Delhi, Delhi

Apr 24, 2019

Mahoday my name is ramnivash raghuvanshi.
Mene December 2018 me independent d2h khareedi thi. Mujhe bataya gya ki 12 maah tk aapke sbhi channel chalenge. Mgr 3 maah baad hi ek ek krke channel band hone lge. Ab aalam ye h ki kebal 15 channel chal rhe hai. Ye grahko ke sath dhokha hai.

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C

casr

from Mumbai, Maharashtra

Apr 24, 2019

Sir/Madam,

The channels are getiing closed against the One Year Package within 2 months.
The customer care is not responding.
Plz resolve the same asap.

Thanks,
Abhishek

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C

Chamraj

from Mangalore, Karnataka

Apr 24, 2019

Iam not able contact videocon d2h customer care and not able to activate connection in new TRAI Norms...
Registered mobile num-[protected]
Cust Id[protected]

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S

Sachin Prayag

from Mumbai, Maharashtra

Apr 24, 2019

I have d2h satellite connection with[protected] customer id .From last 3 days telecasting of some channels get stopped suddenly without any prior information. I tried to contact with company by mail but couldn't get solved. Please guide me

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P

paroha1

from Rawatbhata, Rajasthan

Apr 24, 2019

I have choose according to TRAI order on dated 22.02.2019 but donot activated till now, My consumer ID is[protected] videocon d2h. so please help me for activation acoording to TRAI.

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