TRAI Complaints & Reviews

I am having dish tv connection with VC no: [protected]. I have submitted change of plan through the dishtv website on 30th Jan 2019 and change of plan on 10th March. I received the ticket number with[protected] but till date the request is not yet solved. I called customer care multiple times but there is no visit of technician till date. without my consent, they have migrated to different plan where i need to pay more than actual and I am not able to view the channels which i have subscribed. They were unable to refund the amount for the channels which i am facing issue. I have attached the ticket no for reference.

I had raised complaint to nodal officer over email but no response till now.
Services from Dishtv are very unsatisfactory, very disappointed

The independent TV do fraud. I recharged in advance the yearly pack of 2800. But now the channels are stopped. The star channels are not working or many more channels are stop day by day. The customer care doesn't pick any call. They doesn't resolve the problem. I want that you will have to take an action against that. Please help us. Start the channels or help us to refunded our money.
Awaiting for help.

Ekbal Singh
[protected]

Hi Team,
I have relocated to from one place to another in Pune. I have request to videocon to relocate my connection as well. They have sent their engineer and dis-mental set top box from my location and taken 400/- rs. Later a day they have sent another engineer and set up set of box.

After 2 days, Vidoeon D2H has deducted 400/- rs from my customer care account.

I have raised complement as well as it is very difficult to reach to videocon to their customer care no.They are not taking any action and not refunding amount for my set top box.

My complain no[protected]
Customer Id[protected]
Incident Date - 8th or 9th Apr

Request you please help me and get refund amount.

Thanks
Pawan

Dear sir,
I am using independent tv service. Most of my channels now are gone (all star channels and most others). I ve been trying to reach customer care number for a week noow but not it is not service. I can't add or remove channels from my best fit plan from website too because thay haven't updated it yet that service. Please help me in this matter. There are many dissapointed customers like me. Please respond.

My name is yash
[protected]@gmail.com is my id
[protected].

I have a strong complaint aganist my cable operator seven - ess cable tv network in kottayam district kerala they have violated all trai regulatioins they over charged me past two years they charged me rs.250 per month for under 100 chanels. Last one week i have no cable connection bcause of technical issue with their den set top box. Now they are not replace my set top box till this time and told me it is not their fault it is den network is delaying to replace. They only give me some fixed channels not allowed me to choose channel for my choice. I asked for them malayalam chanel zee keralam and 24 news they said they can not give this channel because it is not in their package. I am here giving my den card no:[protected] and hope to take action aganist them for delaying reinstate cable connection and not allowing me to choose channel and give me minimum six month waiver of monthly rent.

Folks,

Please see the below emails snippets for you reference from complaint no1 from yesterday to complaint no 6 which started on 6th OCT 2018 and I am still facing issue in my connection as frequent disconnects. As per your engineer also its wiring issue which your NON SKILLED technicians has spoiled BY PULLING IT WITHOUT ANY TOOLS OR KNOWLEDGE OF PIPING LAYOUT WHILE TRYING TO CHANGE THE COPPER WIRE TO FTTH DURING MULTIPLE ATTEMPTS FROM OCT 2018 TILL NOW so please make sure you get the wiring replace and fix the connections.

Complaint no 1:On Sunday, 21 April, 2019, 7:09:57 am GMT-7, [protected]@in.airtel.com wrote:

Dear Customer,

The Happy Code for your service request no.[protected] for Airtel Broadband is 2465.
Please share this code with engineer once your problem is resolved.
Please note, if you are not the intended recipient of this email, do drop us a mail at [protected]@in.airtel.com. We will ensure immediate updation at our end.

Best Regards
Bharti Airtel Limited

Complaint no 2: On Saturday, 23 March, 2019, 10:23:46 am GMT-7, wrote:

Dear Customer,

The Happy Code for your service request no.[protected] for Airtel Broadband is 2701.
Please share this code with engineer once your problem is resolved.
Please note, if you are not the intended recipient of this email, do drop us a mail at [protected]@in.airtel.com. We will ensure immediate updation at our end.

Best Regards
Bharti Airtel Limited

Complaint no 3: On Saturday, 2 February, 2019, 12:13:53 am GMT-8, wrote:

Dear Customer,

The Happy Code for your service request no.[protected] for Airtel Broadband is 8121.
Please share this code with engineer once your problem is resolved.
Please note, if you are not the intended recipient of this email, do drop us a mail at [protected]@in.airtel.com. We will ensure immediate updation at our end.

Best Regards
Bharti Airtel Limited

Complaint no 4: On Thursday, 17 January, 2019, 11:12:39 pm GMT-8, wrote:

Dear Customer,

The Happy Code for your service request no.[protected] for Airtel Broadband is 8762.
Please share this code with engineer once your problem is resolved.
Please note, if you are not the intended recipient of this email, do drop us a mail at [protected]@in.airtel.com. We will ensure immediate updation at our end.

Best Regards
Bharti Airtel Limited

Complaint no 5: On Friday, 28 December, 2018, 8:33:26 pm GMT-8, wrote:

Dear Customer,

The Happy Code for your service request no.[protected] for Airtel Broadband is 3142.
Please share this code with engineer once your problem is resolved.
Please note, if you are not the intended recipient of this email, do drop us a mail at [protected]@in.airtel.com. We will ensure immediate updation at our end.

Best Regards
Bharti Airtel Limited

Complaint no 6: On Wednesday, 31 October, 2018, 4:52:42 pm GMT-7, Sandeep Arora wrote:

Risabh,

As in our discussion I told you before you initiate the request of technician please e sure whats needs to be done and thats what happen your assigned technician calls that I am here to shift your line from one room to another instead of technology upgrade wiring requirements. So you bugger should understand whats the real issue with customer and then take action rather just doing things in half cooked mode.

Can some senior in airtel can fix this guy and see he understand how to deal with tickets. This AH doesn’t understand how to read SR and resolvethem.

Sent from Yahoo Mail for iPhone
Sandeep Arora
Cell: +[protected]

On Wednesday, October 31, 2018, 12:57, 121 wrote:

Dear Sandeep Arora,

Greetings from airtel!

This is in reference to your email informing us about internet services not working on your airtel account number 10294753.

As discussed on [protected], I have registered your complaint and the reference number is[protected]. Let me assure you that the issue would be resolved within 06:30 PM on[protected].

Also note that you will receive a unique code via SMS/Email for any request you raise for your Airtel broadband. Please share this code with the engineer only when your problem is resolved.

Inconvenience is deeply regretted. We appreciate your cooperation in this regard.

For further queries, please do email. I will be delighted to assist you.

Best Regards,
Rishabh Singh
Advisor : Customer Experience
Bharti Airtel Ltd

On Mon, 29 Oct 2018 at 06:24 PM wrote:
Dude thats what I said you folks come half prepared as this service request is for technology upgrade which is still pending although my other request of frequent disconnect is getting resolved but still under observation. If you can’t handle communication and do the due deligence on existing sr then ur ah only.

Sent from Yahoo Mail for iPhone
Sandeep Arora
Cell: +[protected]

On Monday, October 29, 2018, 17:37, 121 wrote:

Dear Sandeep Arora,

Greetings from airtel!

This is in reference to your email expressing concern over network issue for your airtel fixedline connection bearing account number 10294753 & telephone number[protected].

I regret for the inconvenience caused to you.

Subsequent to our discussion on your mobile number[protected], I understand that your connection is working fine.

For any further queries, please do email.

Best Regards,
Rishabh Singh
Advisor : Customer Experience
Bharti Airtel Ltd

On Sun, 28 Oct 2018 at 11:46 AM wrote:
Folks,

I am very clear on this that due to this upgrade my existing phone lines with all extensions in my appt should work and alao in case of power outage as it works today. If the upgrade is not meeting this condition then I am not going to allow you until all this conditions are met and will move to just landline mode as my other service provider for internet is up and running.

Sent from Yahoo Mail for iPhone
Sandeep Arora
Cell: +[protected]

On Sunday, October 28, 2018, 11:34, 121 wrote:

Dear Sandeep Arora,

Greetings from Airtel!

This is in reference to your email expressing concern over technology upgradation for your airtel account number 10294753.

As discussed with you on your mobile number [protected], I have forwarded your complaint regarding technology upgradation to the concerned team. Our team will be contacting you with an update on the same within 72 hours.

Inconvenience is deeply regretted and we appreciate your cooperation in this regard.

For further queries, please email. I will be delighted to assist you.

Best Regards,
Swathi M N
Advisor : Customer Experience
Bharti Airtel Ltd

On Sat, 27 Oct 2018 at 01:18 PM wrote:
Folks whats your plan to upgrade the technology and whats the ETA for this request!

Sent from Yahoo Mail for iPhone
Sandeep Arora
Cell: +[protected]

On Wednesday, October 10, 2018, 12:02, 121 wrote:

Dear Sandeep Arora,

Greetings from airtel!

This is in reference to your email regarding FTTH migration for your airtel DSL number ph0058297_blr.

As discussed with you on your mobile number[protected], as per our records your previous request for FTTH migration is in progress. Let me assure you that the issue would be resolved within shortly.

Inconvenience is deeply regretted. We appreciate your cooperation in this regard.

For further queries, please do email.

Best Regards,
Swajitha
Advisor : Customer Experience
Bharti Airtel Ltd

On Tue, 09 Oct 2018 at 09:22 PM wrote:
Ok conf order no[protected].

Sent from Yahoo Mail for iPhone
Sandeep Arora
Cell: +[protected]

On Saturday, October 6, 2018, 13:54, [protected]@in.airtel.com wrote:

Dear Customer,

The Happy Code for your service request no.[protected] for Airtel Broadband is 2147.
Please share this code with engineer once your problem is resolved.
Please note, if you are not the intended recipient of this email, do drop us a mail at [protected]@in.airtel.com. We will ensure immediate updation at our end.

Best Regards
Bharti Airtel Limited

Reach me at:
B1-1401, L&T South City,
Arekere MICO Layout,
Off Banerghatta Road,
Bangalore 560 076
Ph: +[protected]Home)
+[protected]Cell)
http://www.linkedin.com/in/arorasandeep

Complaint no 2:On Sunday, 21 April, 2019, 7:09:57 am GMT-7, [protected]@in.airtel.com wrote:

Dear Customer,

The Happy Code for your service request no.[protected] for Airtel Broadband is 2465.
Please share this code with engineer once your problem is resolved.
Please note, if you are not the intended recipient of this email, do drop us a mail at [protected]@in.airtel.com. We will ensure immediate updation at our end.

Best Regards
Bharti Airtel Limited

From last 2-3 months i have raised Online request for enabling new channels and Bouquets as per new TRAI rules and tariff but that online request is not getting implemented by D2h people.

I have raised my issue many times atleast ( 12-15 times) either via Customer care calls or by emails but they have never responded back, on call they say my account is not yet migrated or some time they say they are facing technical issue or some time they raised a complaint to technical team or IT team to resolve my issue but till date i have not received any communication .
Every time they reply with same message that try our Self Services options and every time i have to make them understand that those online options are not getting fulfilled by you as i have submitted online request many times.

Please provide your support to get required service by D2h .

FYI i have requested them to enable below choice of Bouquets and channels but they are not listening at all.

Bouquets

DISNEY HINDI ENTERTAINMENT BOUQUET
SONY HAPPY INDIA 31
STAR HINDI VALUE
COLORS WALA HINDI VALUE

BIG MAGIC
ZEE BUSINESS
ZEE ETC BOLLYWOOD
ZEE HINDUSTAN
ZEE NEWS
AAJ Tak
ZOOM
BBC WORLD NEWS
FOOD FOOD
WB
ZEE ACTION
POGO

FTA Pack :- BST pack

Regards
Vinod

Mi Customer I'd is[protected]
Videocon D2H provide 130 channel at 153 including gst one hundred channel and all channels are mandatory including 25 national channel while as per Trai only 265 channel mandatory rest 75 we can select.
But they give answer at present they have no such facilities i.e 100 channel compulsory.
I want to take only 100 channl 75 from my choice and 25 from compulsory national channel but their customer care support team told that 100 channel is compulsory after that you can select.
As Exp am selecting 70 channel as per Trai 25+70=95
But as per Videocon D2H 100+70=170
For thi 20 rs extra paid other then selecting channel charge because of channel is more then 100.

Hi, i have vodafone sim card that has been deactivated due to no use of it since 3 months. Now i want to reactivate this but vodafone is asking to reactivate it in postpaid conn. I want to ask why is it mendatory to reactivate it in postlaid.???

This is like a "gundagardi" of these operators. A person has gone somewhere their nw are not supported then why he should recharge that account.

Herewith i would like to inform that our family used to watch regular channel say 5 to 6 along with 2 or 3 movie channel we used to pay videocon d2h 200 pee month.
Now the same package cost not less than 450 per month. Also free 100 channel r of not any use. What is the fun. I think most of the aged middle class family may have similar views. I hope u try to reduce the monopoly of few premier channel. Lastly we have decided to stop watching tv.

Sir i have brought independent dth connection while buying company told and to pay 2800 which will be one year subscribtion free including 12 hd channels but immediately after 15 to 20 days removed all hd channels without any intimation. And now removed all star channels. There no office in jammu and customer service team is not taking the calls always busy. Independent tv is chiting the public. Kindly look after this matter at the earliest. Customer service team is not picking up the call since 16/04/2019.

Sir,

I am a amit and i had sold 3 connection. They are cheating. We had paid one time payment to the distributor for one year service now they are removing channels one by one and no customer support from independent tv, the toll free number they had given is not pick up by anyone. So please take necessary action as early as possible. Otherwise shopkeeper will be in too much loss as the customers are saying to deposit their dish to us. So please take suitable action.

Thanks!!
Amit kr. Saini
[protected]

I Had dish recharge my d2h under customer id 69234114, but yet not start & just call customer care he told our engineer see to settopbox & take compliment about this his charge 200/- to pay him by you
What is situation I had recharge 500/- & fault from d2h .I pay to engineer who serve in 24 hrs Already 24 hrs gone
That is some one want entertainment then first he want to pay not recharge amount but other charges & min 2-3 days wait

Hi trai team,

As per your guidance, every user has to select individual channels so that only required channels can be opted.

However, on videocon d2h website -

1) first thing is under individual channels selection; not all channels are listed

2) if we go for combo packs then also none of the combo pack is having all channels

3) channels name are also not in sych in all given options.
For example, under platinum combo channel name is "rishety cineplex". However, under individual channel selection; same channel is with different name i. E. "colors cineplex". Please refer attached image on this also.

4) need to have all channel names same through out all given option

5) due to this; unnecessarily additional charges are added to plan as d2h provider do not have any process where if one channel is selected multiple times then charges for only one selection can be charged.

6) after submitting the selected channels option; the changes not get reflected in hours & worst part is the running channel got switched-off and after calling customer care; received response that it will take min. 10 to max. 24 hours time to get the channel available again as per selected options.

Please assist to get such basic things sorted at earliest.

I recharged for rs.330/ on 6/4/19 & they confirmed it by sms & received mail reconfirming the payment and also committed due date as 6/5/19. But all of a sudden on 11/4/19 a notification appeared in my tv that due date is 29/4/19. As a reply to my complaint, they replied that one month charge amount is rs.445.20/ i gave the working as under.: silver tamil hd combo= rs274/ adds on for vijay (17) + mega (3) + raj (3) ndtv (3) + timesnow (3) indiatoday (1) + discovery (4) + bbc (1) = rs.35 + 6.30 (Gst) =41.30
Grand total to be paid =rs.274 + 41.30 =rs 315.30./ so the amount rs.445.20 is not correct. I pointed out the excess amount rs.129.90/ is not reasonable and requested to extend due date to 6/5/19. For which vediocon is not responding till now and on the other hand they are remaining for further payment. Kindly help me. M. R. Basharapandian

How in the name of regulating anything can a government agency make sure that the rates of sat top box will increase and CLAIM that they have helped reduce then.
I used to pay 90 rupees per month and now I have to pay 153 rupees per month.
Is this more or less
Please explain how by paying more is beneficial to the consumer.
Also selecting channels from the menu is also a difficult thing and as you MAY know that most of the Indians are not Uber tech savvy or don't have the time to sit and understand such a complicated system for viewing television.

I have gtpl cable connection, they are not providing us channel selection option as we required, they insist us to select there choice pack which is higher rate then individual bundle pack as shown in trai site including taxes. I have asked gtpl customer care, they informed me that i should select the packages as they provide not my choice packages from list of trai channel selection bundle.
My gtpl stbid is 0000832c0000a73d. Stb model is gk27200. I'm from garia mahamayatala area.

Sir,
In reference to above subject i have lodged complain through mail on dated 14/04/19 regarding added channels are not coming in tv. On 20/04/19 company has closed my complain without solution & my consent. The channels are still not coming & company are not resolving this issue that is very ridiculous please help me.

With regards
Ashok singh
Tata sky id [protected]

Respected sir, i am the registered user of airtel digital tv, after the amendment in cable tv rules i desperately tried to change/ select the channels as per my selection but to my great surprise i noticed that the airtel digital tv has made this simple mechanism so complicated. They are advertising that they have provided separate airtel.in/self care web link but in this web link there is no direct step from where you can immediately start the process of selection/change the channels. Initially they ask for registered no. Or mobile no for otp once you login with the otp after entering again they require mob no & type of customer but after filling those details even the link is not visible on their site. If you call them on their customer care no. The executives responds with poor knowledge & don’t give any clear cut information. This is utterly frustrating situation for a customer that even after spending more than 45-60 minutes talking useless things with these customer care executives your problem is not getting solved.in this regard you are requested to advise the airtel digital tv to take immediate actions /steps & make this mechanism user friendly. This is resulting in tremendous torturing & frustrating situation for a genuine customer like us who wish to have the selection as per their wish & not as per the service provider. Moreover there must be regulation on the noise level of naaptol as it starts literally in screaming voice with the start of tv. This is really an irritating situation as we literally have an intolerable screaming voice by digging our own pocket. I am seriously pointing out flaws which nuisance to a subscribers in a serious way! Pl note & advise all concern service providers to rectify the same immediately. Expecting a positive action in this regard! Thanking with regards!
Mrudula shriram joshi
Mob. [protected]

Sir, i am a shopkeeper and i had sold 4 connection and also 1 connection is at my shop. They are cheating we people, we had paid one time payment to the distributor for one year service now they are remving channels one by one and no customer sport from independent tv, the toll free number they had given is not pick up by anyone. So please take necessary action as early as possible. Otherwise shopkeeper will be in too much loss as the customers are saying to deposit their dish to us. So please take suitable action. My connection is for om traders, phone number [protected]