TRAI Complaints & Reviews

Sir,
I purchased independent tv dth sep'18, my pack was valid for 1 year which included every channel including hd, basically this was the offer provided that is why i choosed it. My problems are listed as follows:
1) after trai regulations 2019, my operator switched my pack to basic pack removing all hd channels and some selected english channels.
2) even after lodging complaint several times at customer support, till date no reply have been received.
3) i wished to use my available balance to choose ala-carte channels, for which there is no provision.
4) i recharged with additional balance to view some ala-carte channels on apr 17, 2019; but it has been not started yet inspite of being showing in my account details.
5) i have tried contacting the customer support several times for half an hour on call, but still no one answers.
Kindly direct for the aforesaid issues.

Dear trai, as per ur order and sc confirm same that annual package holders until they choose to change not to be distracted from their package. But tatasky closed my plan and pressurised me to change another price. Need solution. T. Radha kishan rao from saroornagar hyderabad [protected].
My annual package ends in 29th aug 2019. But this tatasky stopped my package and harrased me

I have purchased independent tv dish in nov 2018. I call many time custome care tfor trai new rules but thay said no rule is applicable on old customer. But from jan 2019 they stop alll hd channel and some other channel without our permission. Now is march thay again shift or package without our permission. If i asked customer care person to choose our package but thay say u are not authorised to choose channel. Pack according to trai rule. I want to refund my money. Because i dependent tv make fool to customer and also trai. Why u give licence to that type of operator which have no infrastructure and have no. Proper customercare no. From last 3 days all star channel are stop and no cutomer care no is workingpls do needful for this. And refund our miney from independent tv

Dear Trai, Iam videoconferencias d2h customer since (customer ID[protected]last 2 years but last 6 months the service was very bad at This time I have recherge with base pack of 3653 &Adds on 3869. A/c updated on13/04/2019 for rs. 176 end of subscription date:12/05/2019 still the pack has changed by company without my permission please take this problem serously and make a solution as early as possible your's faith fully Kochumariyam Jacob

My registerd mobile no is [protected]. Got the tata sky connectio 4 months back. Inspite of repeted requiest no body is comming. Before the connection they said many big big things but of no use. One of the most useless service provider i have ever come across if it is not going to be resoleve i wil be bound to disconnect ant terme them as misguider to the customer for their monytery bnifit. Tata reputation is bing spoiled in the market.

Dear sir/madam,

I am your existing customer, facing issue related to internet service. Daily 6.00 pm onwards my internet connectivity goes offline up to next day morning 10.00 am. I am facing this difficulty since last 7 days. My issue hasn’t been solved yet. Kindly solve the issue asap. My account details are as below. Solve my problem asap otherwise i will complaint in consumer forum. I have called so many times in customer care but no one solved my problem yet. If my problem will not solved then i will do fri against your company for service and fraud.

A/c no : [protected]
Registered mobile no : [protected]
Alternate mobile no : [protected]
Registered mail id : [protected]@gmail.com


Thanks & regards,
Raj creation
[protected]

—
Regards,
Nimesh r boda
+[protected]

Subscriber code : ga91047841
Operator : asianet satellite communications ltd

Issue in brief : dual packs activated against one subscriber id and one is a hd pack activated on a non hd set up box. Also been charged for both packs and sending payment/ disconnection notice. Had escalated to call center, then to nodal officer & then to appellate authority. However no response from anyone.

Contact number : [protected]

I am a d2h customer with videocon and my cusotmer id is[protected].in december 2018 i got an offer from videocon for a yearly subscription of rs. 5000/- with availability of all channels in 101, 201, 301, 401, 501 series including all english movie channels. Additionally they offered me set of hd channels for 1 year. I agreed to their offer and my package got activated. Since last 15 days they have stopped all channels and only hd channels are visible and package monthly charge has been increased from 417 odd to 651 rs. I complained to them on 9th april 2019. I was told that trai rules have changed and hence i need to choose from the menu and the package offered to me cant continue. Then i spoke to escalation manager omprakash gupta. He promised me to resolve the issue in 2 days. I clearly told him that trai rules were already available in dec 2018 when the package was offered to me and when you offer me an offer for year it has to be serviced and if you cant service then i need refund since i also do not want to continue to your offer. He promised me to resolve in 2 days. However to my disappointment i did not get any response. I again called them back and they did not transfer my call to omprakash gupta and asked me to speak to vijay. I again had to explain entire problem to vijay who again said the same thing of trai rules then i asked him to transfer the call to his boss for which he asked me to keep the phone on hold while he transfers the call. Post that my call was disconnected and even after multiple attempts their team in the name of transferring the call disconnects customer calls and gives no response. I have to wait for 15 minutes atleast every time to speak to their executive. I am fed up and need help. I am their 5 years old customer and i being treated like this. I have paid them advance of rs. 5k for a year and now they are giving lame excuses in the name of trai. I do not want to continue with their services and want refund of my balance money lying as on 31st march.

Sir,
Vc no: [protected]
I've been a dishtv subscriber for over 10 years. After reading the recent trai guidelines, i decided to customise my package in the hopes of saving some money, which i did. I have already paid a charge of inr 1299 for said purpose. But, dishtv doesn't stand committed to its contract. I'm not able to view any of the channels so far even after repeated complaints from my side. The consumer care personnel at dishtv are quite lackadaisical in their manners and sometimes even borderline delinquent. Even after harping about my hard earned money going to the drain, they are seemingly indifferent to the situation as they don't appear to fall back on resolving the issue. I plead you to take stringent action against the company with a possibility of refunding my money.

Sincerely,
Aravindan. S

I'm a videocon customer[protected]. As per new trai rules i have selected new pack. But it is not yet activated. Recharge done on dated 13/04/2019. Now it is almost one week completed but still selected pack is not activated. Many times called the customers care but as usual very casual reply. And since it is taking 20-30min. To connect the representative.

Dear Authorities,

Since long I'm trying to contact to independent TV authority for my complain but they are not responding to me on mail or on customer care number.
Even I paid for HD channels I'm not getting the same.
Some o[censored]nwanted channel is given to me
And last two days some running channel is stop.
When I paid yearl amount I'm not getting proper solution.
Pls help me
Gaurang Jani

Sir,
I'm contacting to airtel digital tv from 7 days because they have disconnected my channel no. 660 news 18 bihar /jharkhand from 7 days and daily they are telling to me that it will start in 10 minutes but they are not following their words. Tomorrow is election in our side and i want to see the news of bihar. News 18 bihar /jharkhand is our local news and it shows us local news in detail.
Sir, i'm requesting you to solve my problem because tommorow is election and its important for me to see the news tommorow

Sir,
I am newly Activated INDEPENDENT TV in February 1st 2019 since March 20th 2019 Some Sports Channels are not coming to see When we called customer care they said some problems are having please check after 7 days after 8 days the problem not solved and now some Star MAA channels are not coming again I called customer care they repeated the message some problems are having please check after 7 days. please solve the problem we thankful to rectify the our problem

I bought independent tv connection for an year plan paying 2300
Within 2 months they stopped hd channels
After that sony channels
Now all of the sports channel without any proper intimation

They are cheating customers, trai should take some stern action against them. They looted the customers. And their customer care number is never reachable no body available there

We want to cancelled our internet service from gtpl company due to internet issue

Userid:-rajkumarkothari1
Mobile:-[protected]

Reply of company

In respect to your cancellation request, we regret to inform you that due to our company's policy refund is not possible in this case.

We are facing internet issue since last 1 months, so we are applying for refund of payment

My vc number is [protected].
I am using dishtv for more than 5 years, and i am using their custom made packages and several channels from the pack i'm unable to view and when i called customer care then they ask for extra visiting charge for view those channels that is already been in the pack.
When i asked why i pay for those channels which i already paying every month then they said that its the only way if you want to watch those channels then you have to pay.
And there is only one simple question i want to ask, why i'll pay extra for those which i already paying for months.

Dear sir,
I am prasad gurav having d2h connection with customer id[protected]. Recently i have came across a very bad incident with the above said company. I had recharged for rs. 300 for my tv connection on 15 apr 19. After that i selected the package as per my requirement and submitted to the company. It wasn't activated for 1 day. When i approached customer care they told me to login through app and not website. I also completed the required formalities for channel activation. But even after 2 days it wasn't activated. I kept on calling and they repeated the same thing that, keep your set top box on for 10 minutes and change the channels. I have called the customer care several times and the issue has not been resolved and without giving any channel to watch they have started deduction of charged as per day rate. This has resulted in loss of my hard earned money without any satisfaction. Please take necessary action in this regard.

I have opted my channels as per the trai rules, in my set top box of Dish T V company on 29/03/2019 through their App. The token No given is [protected]. . But they have not put those channels which I opted. Instead they are giving some package as per their choice and charging the amount . Your rule says that the facility should be provided from April1, 2019.

Please take some strict action to implement the rules. The initiative taken by you is very good step. However we fear that TRAI is not able to implement them and customers are put in problem which worse than the earlier situation. They are not even picking our call and also not responding to our mail. Hope that TRAI will do something regarding this.

I paid for one year for independent dth for hd package, but they discontinued so many channels in 2.5months and show error 200 so i called customer. Care no. For complaint, but they didn't have gave me the complaint no. Only typical ans. Given by them that the forward complaint to sioner, &only say that as per tried guide line we discontinued channel. But asper my knowledge trie says that packages for longtime taken. Should be continued. After that they can decide for further continuetion.
So pl. Do needfool &take action on independent tv for harrashment...

Sir I have a Independent DTH connection ID [protected]. At the time of booking the connection They had offered me that all
SD channels including 15-20 HD channels will be given for full one year but after installation in the month of Nov 2018, it works fine for few days, later on first they removed HD channels, and slowly, several other channels without my concent. Also their Customer care number is not accessible. They also have not provided the option to select the channels on their portal, which I wish to see, instead, they are still forcing me to opt from they pre defined bundle/package of set number of channels of their own choice, which is against the TRAI regulations. As on today all star group channels are not available. No kids channels are available except two no. No infotainment channels are available. The most frustrating thing is that I am unable to contact them by any means.