TRAI Complaints & Reviews

Dear sir,
I am prasad gurav having d2h connection with customer id[protected]. Recently i have came across a very bad incident with the above said company. I had recharged for rs. 300 for my tv connection on 15 apr 19. After that i selected the package as per my requirement and submitted to the company. It wasn't activated for 1 day. When i approached customer care they told me to login through app and not website. I also completed the required formalities for channel activation. But even after 2 days it wasn't activated. I kept on calling and they repeated the same thing that, keep your set top box on for 10 minutes and change the channels. I have called the customer care several times and the issue has not been resolved and without giving any channel to watch they have started deduction of charged as per day rate. This has resulted in loss of my hard earned money without any satisfaction. Please take necessary action in this regard.

I have opted my channels as per the trai rules, in my set top box of Dish T V company on 29/03/2019 through their App. The token No given is [protected]. . But they have not put those channels which I opted. Instead they are giving some package as per their choice and charging the amount . Your rule says that the facility should be provided from April1, 2019.

Please take some strict action to implement the rules. The initiative taken by you is very good step. However we fear that TRAI is not able to implement them and customers are put in problem which worse than the earlier situation. They are not even picking our call and also not responding to our mail. Hope that TRAI will do something regarding this.

I paid for one year for independent dth for hd package, but they discontinued so many channels in 2.5months and show error 200 so i called customer. Care no. For complaint, but they didn't have gave me the complaint no. Only typical ans. Given by them that the forward complaint to sioner, &only say that as per tried guide line we discontinued channel. But asper my knowledge trie says that packages for longtime taken. Should be continued. After that they can decide for further continuetion.
So pl. Do needfool &take action on independent tv for harrashment...

Sir I have a Independent DTH connection ID [protected]. At the time of booking the connection They had offered me that all
SD channels including 15-20 HD channels will be given for full one year but after installation in the month of Nov 2018, it works fine for few days, later on first they removed HD channels, and slowly, several other channels without my concent. Also their Customer care number is not accessible. They also have not provided the option to select the channels on their portal, which I wish to see, instead, they are still forcing me to opt from they pre defined bundle/package of set number of channels of their own choice, which is against the TRAI regulations. As on today all star group channels are not available. No kids channels are available except two no. No infotainment channels are available. The most frustrating thing is that I am unable to contact them by any means.

I am suscriber of videocon d2h services with consumer id no. 80451862 We have sufficient balance in our a/c & from last 5 days videocon d2h has stopped airing our preferred channels abruptly. As per their instructions, we have given list of preferred channels via online on there website for not less than 4 times since 10.04.2019 on wards but still we are unable to view our preferred channels. We have two connection of d2h one is HD and another one SD, apart from that also when we selected package for both the TV separately always same package is activated in both the TV and we are not able to see any HD channels as well not able to see any free air channels. Now when we are calling to customer care no of vediocon i.e. [protected] always showing line is busy and after the very hard effort to try more that 25-30 times once call connected and they told we don't know any thing please hold and that hold for long time and call disconnected, this happens more that 10 times. We really frustrated even this word is also very small, now i think we have only one option to change service provider if not getting any solution within couple of days. Attaching some of the images of screenshot of call to show how they treat old customers and worst word is also very small for this . Any Solution ?

My hd set top box stopped working soon after the completion of warranty period, and it was replaced with a refurbished spare on 5-4-2019, as per asianet office representatives hd box was out of stock and promised to give a new one the next day. The refurbished spare stopped working the same day it was delivered (5/4/2019). On visiting concerned office, they are not giving any correct information regarding the new hd box delivery. It’s now over 11 days and still there is no response from the team. Already channel charges are paid in advance till may and we are not being given service for what we have paid for. Kindly look in to the case as support to restore the service.

Hello Sir/Madam,

Per new laws, my local cable operator has suggested me to select channels per my choice which I did and he had charged me 380 rupees for my selection. Later when I visited Hathway site, I found that for my selected channels Hathway is actually charging 312 rupees including GST(Please find attached screen).

When I did inquired about this then I came to know that Hathway (Pune) charges me 40 rupees for selecting 46 channels(selected through the different Bouquet and a-la-carte basis) and a local cable operator has charged me 20 rupees for the service which he is providing to me. Extra 8 rupees is still a question.

Please guide me on the charges which Hathway and local cable operator had changed me were legal or not? and if they are not then how it will be refunded to me?

Sir i have requested airtel to provide call details for the month from january 2019 to march 2019 of my own mobile number, but till now the same has not been provided.
I have updated my mail id for sending the call details and i have requested them by sending sms for different months many times.
I have also sent them a mail requesting the same but in the reply they expressed their inability to provide the same.

Hi,

There are around 4-5 channel that i don't want to watch but there is no way to remove those channels. I tried to call them but it is not reachable, i am trying to reach d2h since last 2 months, now they changed my language to some south indian language so that i can not understand anything.

I have also mailed them about this issue for multiple times but d2h are not replaying at there also. They are torturing me now.

I want strict action against them, please cancel their licence as they are now became frustrating.

My customer id is 32794029
My name is shubham agrawal i had received a sms about monthly pack of 165 rs with benefits of 180 channel + 14 premium channels after that i did confirm about this sms to videocon operator they also told me if i recharge with 799 so i will get same benefits for six months so
I have recharged 799 for six months but my new pack is not updated. I have complained to videocon d2h service operator but they are not solving my problem please sir help me.
My contact no. Is [protected]
My mail i'd is - [protected]@gmail.com

R/S
I am using Videocon D2h set of box . Having a Customer number[protected] . I have recharged my account with amount of 365 rs on dated of 23 March 2019 with the help of Online banking. Said Transaction reference number is UH69719946. But the amount 365 rs can be deducted from my bank account number but said amount couldn't credited in my Videocon D2h account .
I am contacting Videocon D2h customer care for number of times but they don't resolve my problem . The customer service provided by videocon d2h is very worst .
So I requested you to refund my amount or credited in my videocon D2h account urgently . And also gives the directions to videocon d2h to provide better services to the customer.

This email is in connection with the above-mentioned subject. I am a postpaid customer with vodafone bearing
[protected]|67795625
Vodafone number and customer id. I have noticed that the number is inactive and the reason mentioned when called the call center is the number is not in use. Although the payments were made without any delays since last dec 2018 i am in abroad and more overall my banks and adhaar is connected to this number.

Without any notification via registered email or sms vodafone has simply suspended my account.

In view of the above statement kindly advice the procedure to take it legally.
Anticipating your positive response at the earliest.

Sir i had booked the reliance dth of independent tv in the month of march 2018 in the scheme that they will provide us all channels free upto a 1 year without taking money after that i had recieved the set top box six months later nd now they were asking for money within a year for the hd channels sir initially they were saying all channels are free for a year but now after eight month they were asking for payment for hd channels this is very unfair for us please help us towards thia matter.
Thank you

Hi sir,

I am a videocon d2h user with customer id[ 12188449]. Since from last 1 month when my package was

Migrated (As per trai rule) to amt 461 from 472 (Previous), i am facing no. Of issues regarding services

Of videocon d2h, which includes wrong add-on activation, many regional channels (Marathi) service

Disconnected.

As per instruction from videocon i have selected again new pack from their provided website. After

Selecting my pack, when i click on proceed there was no amt displayed. Please see attached screenshot

For the same. This has been happening many times. Hence i sent them many mails and informed about this

Issue with the screenshot attached. Still i did not received any help from them. I only receives the

Mail regarding migration of package and to select new pack form websites. I also made many calls to

Customer care# but each time its busy.

As it's happening frequently i request you to intervene & provide resolution. Lodging complaints again

& again isn't feasible with videocon d2h. They keep our call on hold for mammoth duration (30 min).

Sometimes call gets disconnected & they don't bother to call back. If we write email, they simply avoid

To reply it.

Now i am so furious, that i even don't want to use your services but unfortunately i have invested

Money in buying their useless products. I want my money back for the investment done on their set top
Box & umbrella.

I hope needful action will be initiated from your end & strict action will be taken against people who

Is responsible in videocon d2h. Below is the main chain with your team.

Regards,

Pramod
Cust Id[protected]
[protected]@rediffmail.com

My consumer no of tata sky is tata sky id [protected] has been deactivated due to non charging. When i spoke yo these people theyare asking me an weirdreharge amount. I wae forced to choose some hannels as oer their instruction which they said is as regulsted by trai. (Whicc us not user friendly). They have earlier changed my plan without my information thus creating trouble for me. Tatasky now tryung to armtwist me in the name of trai.
I request you to look into this matter as this is creating very rough service fron the excesutive of tatasky and they also mentioned ne that due to trai they have also increased my multitv services from 250/- to 400/_. I want ti know is trai doing all this. I thought trai is there to helo the common people rather is huge disomfort and these people are now minting money under the flagshipof trai..
Pl help..

Dear sir / madom i have recharged my videocon d2h to 9 april 2019 of 300 rupees but my service is not start till now i have contact to many time to customer care but they are not solve my problem and cut my phone so plzz solve my problem and punish this company/ authorized person
Thank you
Dinesh awasthi
Customer i'd = 58441868
Add= 4a/95 vishal khand gomti nagar
Lucknow
Mobile no. = [protected]

My tatasky multi tv charges have doubled from 250 rs per month to 500 rs per month and there is no information in their website about his and i wrote 3 times to [protected]@tatasky.com but not getting any reply. Before i used to 1370 rs for telugu, tamil and bengali all channels and now for half of the number of channels i am paying 1710 rs. Since i am not getting reply for tatasky, hence seeking for clarification here. Is the multi tv charges regulated by trai or tatasky. Please confirm.

Respected sir/madam,

I am using cable tv service, currently they only forced their own channel package, they easily not ready to recharge any other channel packages such provided by zee tv, colour tv, sony tv, if we force them to recharge above channel packages then they demand 12% gst and 40 rupees service charge.

Is this ok or not

Please clerify

I had already complained about the subject matter about two weeks ago. I cannot find my complaint in the list as it is too big and there is no sorting by name.

I have three sim all prepaid of vodafone. They are insisting on recharge of rs.35 for 28 days validity only. My complaint is about the short validity period. It should be atleast 90 days. Further how can they stop incoming calls for such sim.

So kindly resolve and update me on [protected]@yahoo.in as soon as possible as right now i am helpless before such companies.

My dish tv is not working past almost 1 week. Yesterday (13-april-2019) i talked to customer care and logged complaint and they assured your dish tv will be up by tomorrow at 10:00 am. After waiting long long hrs i again talked to customer care for the same and they said you did not spoke to us yesterday, you spoke to us today (14-april-2019) registered complaint at 6:00 am today. I am having voice call recorded for yesterday and today as proof going forward to have possible resolution legally.
My biggest question here is why my dish tv is not working since a week? Customer care is not able to answer this. They only said sorry sir, we can understand your concern. That's it.

I want my dish tv recharged amount back..