TRAI Complaints & Reviews

I did recharge of RS 225 of Airtel DTH through there my Airtel app money got deducted immediately but it is not reflecting . When I called customer care there only response was sorry for inconvenience. But there was no proper solution and they made me wait and they were transferring call her and there, but no solution provided. This not 1st time. We only get frustrated. We have to pay also and we have to suffer also. Please help us so that...

I have a videocon d2h connection.[protected]
Earlier there was having smooth flow of getting signal and surfing channel.

However now after new trai regulation on selection of channel, i am either select the combo pack or select ala cart channels.

In case i want to select the specific channels addition to this any of the combo pack from there list, there website is not allowing.

This is...

Dear Sir, . /// Top Urgent ///

I had opted for your Omni Hd package for both my primary and secondary connection and same was confirmed by you and I had accordingly paid for one full year. Proof of same attached. Now suddenly without informing me you have voluntarily revised my package to Omni Plus HD and increased my subscription fees exorbitantly and the reason given to me by your supervisor was that this was in accordance...

Hi,

I am using NEO cable operator in mathura and after the price changes in Channels pack NEO cable dealer is taking fixed Rs.155 charge after they are charging for the pack you subscribe.
It will cost us lot rather we are paying previously .
Request you to kindly take action again it .
Only what we watch we have to pay for that only no additional or compulsory charges should be included....

As per TRAI FAQs published on their website in Clause 11 necessitates DTH Operator to honour active subscription of Long duration pack till its expiry.

I had an an active pre-paid long duration pack (annual subscription) running from Jan-19 with DTH Operator TATA Sky.

However, in violation of the above mentioned TRAI guidelines, DTH Operator TATA SKY has forced me to migrate to new TRAI regime.
As a result...

I have recharged rs 460/- on dt 06/04/2019 online from sbi through
www.dishtv.in.but i couldn't able to get any channels. I contacted customer care. They said to wait 24 hours. After waiting 48 hours i again recharged rs 100/- by sbi debit card. But the channels are still unavailable. I am waiting from 4 days.
I request you to help me.
Ashutosh bhosagar
Vc no.[protected]
At/khirapali, po-jhiliminda, dist-bargarh,...

Dear TRAI

I am a videocon d2h user with customer id[protected] for last 4 years. Since from last 1 & 1/2 weeks, i am facing n no. Of issues regarding services of videocon d2h, which includes wrong add-on activation,

I have select platinum marathi hd combo for my primary connection and diamond kids marathi combo for mirror connection its still not
activated and call centre have no idea what going on.br...

I have old d2h consumer with my id.[protected] with rmn [protected].[protected]. Pls help for d2h very urgentlyyyyyyyy

They addunnecessary mega english pack on my all four connection box.

I have /want on two connection platinum combo and on other two mirror diamond kids combo only. None other pack required. My monthly charge may about 1200 to 1300. They are charge[protected].
My kids is free after paper of...

Dear sir,
My consumer id is [protected], customer of tata sky.
I had recharged with long term recharge plan. Which was valid till aug 2019
But dth has changed my plan
As pr trai's guideline, if i had long term recharge and dont want to change my plan they will have to provide the service.
I tried contacting their nodal officer but for no response is there.
Please help...

Had subscribe for omni hd package by paying 4999. However when tria came i called again to know if there is any change in the subscription. But they said no but if there is any change we will let you know. I didn't get any intimation and you have changed my subscription and i'm paying 700 per month where in when i subscribe it was 435. What do you get in cheating your own subscriber? If we are not there then how can you do business?
br...

i am having dish tv connection bearing vc no.[protected]. Dishtv have migrated my plan of hindi language to new plan of kannada language. I came to know about this on[protected]. Dish tv has unilaterally changed the plan without my consent.

In terms of trai guidelines, the customers are required to select their plan. I have tried to change the plan through the website of dish tv on many occasions. I regret to say that website...

I have long term 1 year rechargedfor omni hd and mirror pack from videocon d2h vide customer id[protected] on 18/12/2018 & ends on 13/01/2020 for my both the tv. On 07/04/2019i got mail in which they have reduced my validity period by 3 months. When i have inquired they says that by trai order they have converted my plan to new omni hd and mirror pack plan. On 09/04/2019 i have contacted their customer service helpline instead of solving my...

I am a dish TV subscriber from Kerala state.
I tried to select individual channels I need as per the TRAI guidelines, dish TV acknowledges the selection and gives a token no and the message says we need to make adjustments to your existing antenna to process your channel selection, a technician will contact you.
This happened every time I try to select my individual channels.

Now dish TV has migrated me to a plan...

I am a customer with ID[protected]. My balance in account is Rs.4871.46. The plan is for two television at Rs.1359.20 per month. I am not being provided Star Sports Channels despite I am doing everything as they instructed through their customer care executive. I am surprised that they have not asked any choice of channels from me and they have added channels of their own choice and I am clamouring for Star Sports Channels for last three days....

They do not give channels as per my plan and charged me i am able to watch only two channels in 157/-
when i tried to connect CUSTOMER CARE they misbehave as i borrowed something from them
they talk me like i am nothing to them before connection they talk me like a gentleman and now they treat me llike a ### i want a strict action against them
they even don't pick up mobile call and also don't reply to emails...

Inspite of having paid for the videocon d2h hd channels till the month of june, 2019 the channels are not available. It has been 3 days since we are facing this problem. No adequate action has been taken regarding it which is very disappointing. There is no response on the contacts provided by videocon. The problem has been occurring quite frequently now. As a consumer we are feeling helpless and ignored. Kindly look into the matter asap....

My Videocon Customer id is 46551784. My Registerd mobile number is [protected]. I have recharged my account with OMNI HD one year plan on 28-Oct-2018. From 08-Apr-2019 onwards, iam not getting channels. I mentioned TRAI ACT 8. The Authority further reiterates that subscribers who have taken long term packs will continue to avail the services for the contracted period.However, they have freedom to choose the channels of their choice under the...

Dear Team,

According to TRAI rules d2h services company take 153 Rs charges as Network Fee and payable channel amount with 18% gst, But Videocon D2H take 130 More amount from my account.

When I select my channels and proceed that time show my total amount is 295.88 Rs but when I recharge this amount and call to Vidiocon d2h customer care and asked why we received only 15 days validity then he asked me 153 is...

Dear sir,
My consumer id is 5234210, customer of videocon 2h.
I had recharged with long term recharge plan. Which was valid till march 2020.
But d2h has changed mu plan.
As pr trai's guideline, if i had long term recharge and dont want to change my plan they will have to provide the service.
I tried contacting their nodal officer but for no response is there.
Please help...

I am user of siti cable having vc no. [protected] in noida sector 137. I have selected channels pack as per trai guidelines from 1st feb, since then facing problem with the pack. Pack got deactivated by operator without any information.in april month i have paid the renewal amount but still pack is not renewed and facing problem.
I am continuously following with siti cable team on mail, and still no permanent solution provided....