TRAI Complaints & Reviews

Dear sir/ madam

I have been tried to choose my package through website, app, and though customer service, but i am not able to choose the package, when i try to contact them the said only one reason that there is problem in there system so they can not do anything, i have tried to contact them more then 10 times, but stilll my problem is not resolved.

I am kindly requesting you to please help me regarding the...

I am trying to change my base pack of airtel dth, but their website is not working. All the pages of website are working only the last page to enter is not working. Please note, from the very first date, trai introduced new guidelines, i am trying to set my basepack, but neither it is working over tv set, nor over website and neither over airtel app. At last the service provider have added my pack for rs 400/-+ monthly and that too for channels...

Hi,
I am a customer of tatasky for the last over 10 years and have also used multitv with additional set top box purchaed from them.
Recently, in february, i had requested for temporary disconnection of the multi tv as they disproportinately increased the subscription.
I wanted to start using the multi tv connection and requested customer care. To my surprise the digicom i was using for multi tv is not listed in my account!!br...

Im using videocon dth services. I'm recharged new senthamil pack on jan.28.2019 as per the videocon executive the package is valid for 1year when i recharged he only insisted me to do that amount. But yesterday evening channels im unable to see. When i call to the videocon customer care executive on 8th april he said due to technical error automatically gets disconnected, he also refreshed and problem solved and "i asked the validity details...

Dear team, am having airtel dth account no. [protected], 40 days back it was suspended, after 10 days have recharged with 200 rs first to maintain balance which was showing in minus, after that i recharge with 350 rs, my plan is of 335 rs per month, on 6th of april my validity expires so i recharge with 100 rs & try to change my plan, but still my account is showing suspended because of minimum balance, i am trying airtel west zone customer...

I have multiroom connection.
I have trai to customer care about one connection stop otherwise executive is telling i can't stop your one stb because you recharge the amount and change the package i have already many times submitted but problems not resolved request always pending is showing i have recharge two box but one box is running and one box is your card is vailedating and error code is e-30-4 i have mail to d2h for complaints...

Why in new rule by trai, the ncf slab starts directly from 100 channels? Which costs 130+gst, what if customers just want to see 20-30 channels? Why there are no such slabs like,[protected], or if that is very low than whay not 50 channels slab is there? Why should cosumers pay for 100 channels ncf even if they just want to subcribe only 20-30 channels? Which can reduce subcribers bill from 130+gst...

Dear sir,
I am tata sky dth customer since last 4 years.in august 2018, i hv been transfered from my last location to new location and at this new location i have called tata sky customer care for installation of setup box and antena. They send their representatives who has done this. At that time i hv subscribed for annual pack and paid the subscription fee in advance. Now as we now new trai rule implemented for dth services. So...

The current plan for dth is very expensive. Earlier where we could watch approximately 280 channels with monthly cost of rs 500, now in same price we are receiving hardy 25-30 channels which includes mandatory package of rs 154 which is of no use to us since no one watches those channels anymore.
I sincerely request trai to look into this added expense and come up with a better and reasonable plan so that even middle class and lower...

Our customer id of airtel digital tv : [protected]. We being an old customer never had such harrasment by the company., but from past 2 months just getting harrased by selecting this selecting that. Sending qr code to this no. That no. As directed by the customer care executives. After selecting all channels on 998 channel and submitting it through sms. Still the channels were not activated. And now the company is saying to go on website and...

Hi,
My dish tv (Vc no : [protected] & registered mob no. [protected]) antenna need to allign inorder to get south zone channels due to new rule came. Its a free of cost service and service team have to come here and allign the same. I already paid the new channel pack including hd for the same but i am not able to use it till now because of this allignment issue. I called more than 14 time subsequently for the same to customer care...

Hi
I wanted to port from tata docomo to bsnl and i gave application in bsnl 20 days ago but no updates till now on the porting status. When i check in bsnl they said it is in waiting stage. I dont know when it gets approved.

Porting submitted on 23 march

Can you please look in to this issue?

Number [protected]

Can you speed up the process and provide regular updates on porting...

This is to bring to your notice that our cable operator in-digital cable is harassing customers by not activating the free to air pack of channels on my set of box nos [protected] & [protected] even after the payments etc is complete. Our calls are being ignored. Initially i have submitted the channel package online which has not been considered for activation so far and it seems some packages are activated of indigital whims without...

I subscribed to tata sky annual platinum pack hd. After the trai order, i have been migrated to new plan where my monthly charge has gone up by 20% for same number of channels.

I thought the idea of implementing trai order was to reduce or keep the same monthly charge for the equal number of channels.

I was expecting that at least my monthly charge will be protected. That is not the case as of now.
br...

Dear sir/ madam,

I sanjay bendwal customer of dish tv since last three year my vin number is - [protected].
I pay yearly amount as per dish tv guidelines all three year previous two year we enjoying our packs but this year dish tv my pack was change due to rules are change by trai.
My concern is this if dish to not authorized to given packs to customers why given yearly pack to customer and it's given then continue...

Sir, we have kamalanagar cable vision's connections 2 numbers in my home. We requested them to give only free channels or basic charges of rs.130/- + taxes (Comes around 160). They said ok. But when i contacted this month for confirmation they insisting to pay rs.240/-minimum i have paid rs.160/- and they said it is not possible. I told them to disconnect the 2 connections if not possible. Is it true i have to pay miniumum rs.240/-, if not,...

Sir i have gtpl broadband my i’d is m10001092, i was renue in january 2019 that time he say me i will give you fiber optical line and your problem will solve but this time company not give me proper answers and my canection was close 5 to 6 day per month and i will call to customer care he give me 24 hours you canection start but not working my canection and adviser give me not proper answer
So sir please help me and right action...

Name sanjiv kumar.
Tata sky subscriber no [protected]
Sir
I have taken a tatasky long duration pack. Which was applicable till 23sep 2019. And i want to continue to that pack. But without my consent they have changed me to new terrif system. I want to continue to my old package. They are not taking my complain. On this new tarrif my tatasky duration will end on 10 aug 2019, according to them. So i wish to continue on...

Though i have recharged for star bhart hd as per dish tv price. I have not been able to see this channel since last 1week. I have attached the photo copy of the error text shown in the tv while accessing the channel. I have contacted customer care she was saying to send the technical person for checking signal issue if any which will cost rs200. If signal issue is there then how come i can see other channels. I have been givening such type...

Hi,
Recently notice that airtel dth adds additional channels (Apart from 25 dd channels) on their own, which incurs more ncf charges.

Found it with 3 of my airtel dth connections.

Please note that the ncf charges depends on the the number of channels selected. So even if i am selecting only 12 channel, total number of channels goes to more than 125, causing me to pay 190/mon instead of 130/mon (For upto...