TRAI Complaints & Reviews

I am using d2h-videocon dish tv for more than 3 years.
As per recent trai guidelines i requested channels of my choice in last week of jan-2019. But they have not given my channel of choice and imposing thier choice of channel.
I agreed that 25 dd channels are mandatory and remaining 75 is our choice.
But i called them more dozen times and one taking my request and they said that what ever the channel they have given authorised by trai.

For example i can see more that 50 channel which is not my choice in the merawala plan. These channels are kannada and malayalam channel and few channel which related to religion related which i am not requested.

I requested them to give me authorization to select my choice of channel.
But unfortunately neither their website is working and app is not working properly. They will even take complaints right from feb-01-2019.
I think they are purposefully doing this. As a result i am forced to pay more than 100 rs per month additionally.
Hence i request to audit their website why the website is not designed customer friendly. Why customer is unable to select channels.
Also purposefully the bouque activation access is disabled to customers to exploit customers to take more money.

My videon con d2h account number is :[protected]/hyd

Hence request to audit this d2h and also all other dish tv service providers and make sure the fruits go to all indian citizens.

If trai doesnot know how to do it or implement the please reach my on [protected] definitely i can support on this issue.

Kindly request to forward this complaint to either minister concern or secretary so that this issue can be addressed as this can address the exploitation of cable tv provider.

Thanks regards
C n rajan

Dear trai,
I am one of the customer i'd no[protected], sir since from 15 days i am trying to reach this videocon d2h executives but it's very worst, non of them givesproper response they keep us on line for 30 to 45 min on line and at last the mine gets disconnected or else they say us to call again after one hour, this is the service we get from this bloody d2h, yesterday i spoke o a lady meena she said within 8hrs there person will come but still no one has turned up. Since from today morning i am trying to reach them after 30 times, one executive named varsha she-again started asking me from first and even she kept me on line for 38 mins later she said me that their manager is very busy and said me to call me after 1 hr, i was totally pissed of and lost my patience, she transferred the call to pavitra she started arguing with me that there manager r very busy and same their executives too, and said me to wait for one more day. Sir i have their call recorders too. Plz take an serious action on it. Its an humble request to take and serious action immediately.

D2h videocone has not been updating or not migrating to new trai package from old "popular package"

Customer id[protected]
Account no[protected]
Smart card no[protected] &[protected]Two set top box)

I have sent mail & calling them repeatedly since one month

This is a reminder.

I have sent complain 15 days ago also.

Tapan kumar chandra

I have local cabel conaction and i have advance payment pay to cabel conaction for one month date off 19/02/2019 paid by cheque but all ready one month all most complet my cabel is not working properly i have many time complain but they arr not pik the call and no reply and in my society many member are sufred in same pro because any other opretar are not come in society because this rule genrate by local cabel opreter and i have all redy sign the paper off trai form

We are watching star english channels through tata sky stb.

Star has two english packs:
1) english mini hd
2) english premium hd

Both these packages are not listed in tata sky website although same is mentioned on star tv own website..

Is there any way trai can communicate tata sky to update star broadcaster packs, so that all customers can see in their portal and choose english packs.

I have personally spoken with tata sky customer care and they are unresponsive over this matter.

Can you do the needful here?

Thanks,
Gaurav

Service provider : Videocon d2h

1. Recharge from web site not reflected in your account.

2. Multipal times ask otp while login. (Incident dated 13/03/2019)
3. Select channels but not reflected in same day. (Incident dated 13/03/2019)
4. When you login again ask for select channel although already selection was done. (Incident found daily - once you login it will ask)
5. No current channels or pack reflected in my account.
6. D2h web site have option to complaint but captcha not showing letter. So unable to place complaint. (Incident dated 13/03/2019)
7. I called call center 200 times in 2 hr. Not single call got picked up.

D2H customer not support for choose chennal. I have many time call to D2h customer care but his aunsur net working problem please call after some time. I have call to d2h customer care last 45 day but no proper solution. I have recharge d2h I'd two times ( Jan & Feb 2019) so my Mony is lost due to not see proper D2h channel. We will requested to you please solve my problem.
My d2h I'd[protected]
Name - Sandhiya Gupta
City - Rohtak
Distt. - Rohtak
State. - Haryana
Mobile No. - [protected]

We would like to lodge complaint on behalf of residents of billagram, p/o - barabelgona, aushgram 1 no. Block, east burdwan-713141 and thereby putting the life of residents in vicinity in hazardous situation.

Our complaint is specific that, one mr. Joydeep mukherjee, s/o - ajit mukherjee resident of billagram, p/o - barabelgona, aushgram 1 no. Block, had licensed his premises to mobile company for installation of mobile tower in midst of residential area of billagram.

When residents of billagram came to know about this fact, they immediately objected the said installation and also requested to the said mr. Joydeep mukherjee for termination of leave and license agreement and stoppage of installation of mobile tower and also informed him about the hazardous effect of radiation, which eminates from the said mobile tower upon the human body.

As per the rules it is the necessary to give structural stability certificate and drawings, building owners' agreement copy, no objection certificate from neighbors and surrounding areas and other documents has not been given and the neighbours has objection to this installation in their areas. Even we went our local panchayat office to lodge a written complaint but they refuse everytime.

We therefore request you to kindly look in to the matter personally and see that the above tower is removed immediately from the above place in order to prevent further damage to the health of innocent people of the area.

Sir it's my humble request please do not disclose my identity if it not required.

Yours faithfully

Sudip ghosh
S/o: sukumar ghosh
Billagram, p/o - barabelgona, aushgram 1 no. Block, east burdwan -713141
Ph. No: +91 [protected]

My vc .no is [protected]
I wrote several mail to customer care and talked several time with executive
Mail written to trai CEO of dish TV
But since last.two month fade up with dish TV reply
Still.unable.to free to air channel.as per my choice
Dish TV has made the combo of pack
I am unable to choose single single channel as per trai guideline
I wrote to ministry of Information and broadcasting but dish dish tv gave false reply to ministry
Till now there is no option in dish Tv website to choose FTA channel single by single

As Jio mention that it provide 4g speed every where and a good speed at every location but as my complain about Inernet speed problem in my location before 2 years when i complan it still i have that kind of problems and jio custmer care always say that we are taking action about that and he says like that a limited service area and we are working for this but still there is not any solution for my complain and that's very disappointing for me. sometime i required internet then i connect my jio internt but i can't acces any king of websites and there is trouble about to open it . my request to you take some action about it

Im a customer of Airtel DTH having CID- [protected] since i connected airtel dth, it has been dropped the channels without any msg or communication but the same amount has been taken from me monthly as prepaid. Nobody hear me after being appealed many times. Would be your kind honor if you could help me resolve the issue asap. And unnecessary channels preferring to view which is free in service. That even has to drop. Apart from that regional channels have also being adjusted without prior notice and not even listening if said to drop the free channels which is not require. I have selected the unnecessary channels they have provided to drop and regarding this i have dialled a lots of time but they are unwilling to listen nor action. And the means of communication to Airtel DTH is such a worst class as it has been paid more than to get connect with them.
Sincere request you to rectify and regulate them by which i shall ever be beholden of you firever.

Thanking you with regards.

We have siti cable TV and I paid on 11th March 2019 through siti cable website 215.35 rupees but on 14th March 2019 the local siti cable operator deactivate my service, when I ask him local operator he said you paid online so your money is gone, contact him only. Request you to serious action against local operator. I complained at siti cable customer care and My complaint number is 5458782

I am related to a cable tv distributors family, I have noticed that the LCO are finding the whole change as punishment, 1. Broad generalization...they use to get RS.250 per connection .after paying the MSO the LCO have the income of RS150 per point
2.now the LCO are getting RS 80 per point.
3.as LCO's income has shrink ...this will result in giving pink slip to the employee .
4.there is no motivation to this class of businessman who are basically ill-literate with their business skill ...who does not know computers

According new trai rule of dth and cable network was appy but in case of multi tv connection issue problem was facing cable network agency charging both connection of ncf that was wrong we decuss about multi connection but they not agree they charging all of set box with ncf that was wrong in single house hold they multi connection all was pay the ncf so please sort this problem den local cable was misleading the people

मैं वीडियोकॉन डी2एच का इस्तेमाल कर रहा हूं। ट्राइ के नये नियमों के अनुसार अपना चैनेल पैक चुना लेकिन कंपनी इसे लागू ही नहीं कर रही है। पिछले कई दिनों से उनके ग्राहकसेवा मोबाइल नंबर [protected] पर लगातार काल कर रहा हूं और हर बार एक घंटे के बाद पुनः काल करने के लिए कहा जा रहा है। मेरे द्वारा चुने गए पैके के अनुसार बताया ही नहीं जा रहा कि मेरी रिक्वेस्ट कंपनी ने स्वीकार की है या नहीं। मुझे कितने रूपए का रीचार्ज करवाना है यह भी बताया नहीं जा रहा। चार दिन से डी2एच सेवा बंद है। घटिया सर्विस की हद हो गई है।

I told their customer care many times that the selection is done they told OK and after 3 days too the Videocon set top box shows that This channel is not part of subscription after it I call them then they told that there is no help for you it is a technical problem then if I call them then they not pick calls and the recharge of dish is going waste .Please report it 😓😓

Hi,
We are facing many problems with cable operators with their own packages.

Minimum package amount rs.300
They are keeping their own packages.in order to get five telugu hd channels and 5 kids channels i have to pay rs.510 with their own packages.
Because of your decision they got their own wings to get money. Plz roll back previous monthly amount paying system.
You decision should get reolve common people problems shout not increase unnecessary problems.
Thanking you.

I have been a customer of idea company for more than 15 years under mobile number [protected]. Previously my plan was corporate plan which was changed to 99 plan before a year and was agreed upon by me.
Today I have received a message from the company that my plan has been changed from 99 to 249 plan by the company which is without my knowledge and consent. This is a gross violation of the consumer rights and a restrictive trade practice adopted by the company. The company will be earning crores of money from the customers of its own country simply looting them by the change of a plan. It seems that the company is following the rule of Britishers on Indian customers and looting them with out any fear or action against them by any authority.
Being it a restrictive trade practice I contacted Customer care of the company who did not gave any help and denied even for registering may complaint on the issue.
Being it a restrictive trade practice firstly I requested for registering my complaint which was denied but after my hard persuasions the gave me a complaint no C1 - [protected].
Not to have any financial burden on the plan which does not fit to my pocket I wish to continue my 99 Plan for which the company is denying as per the customer care representative.
It is therefore requested to take action against the idea company for the restrictive trade practice under the laws and direct them to continue my service on 99 plan given to me before one year. Also it is requested that I should not be charged on the new plan activated by the service provider i. e Idea at its own.
Regards

Sir jaise ki niyam unasar 130 rs mein 100 chanal hein +gst. Par ulhasnagar. M, s. Mein cabale oppreter 205 rs mangh rahe hein. Or dadagiri se baat kar rahe h. Hamara network den ka h. Or mera naam ashok duseja h. Den card no h.[protected]. Or mera mobile no [protected]. Sur hamein trai. Se umeed h ki aap jald s jald cable opreter p action lenge. So sir thank you.

Our city cable operator does not provide bills and does not provide calbe services as per trai rules and ragulation
Cable operator does not provide channels as per selected list
Cable operator apply extra charges
Please resolve it as soon as posible

Sir our cable operator does not give any proof that why i am not able to provide any photos and videos