TRAI Complaints & Reviews

Their website and app both don't work and all the customer care number provided are either invalid numbers are don't connect.
I have selected my own pack but that still hasn't even been activated and there is absolutely no response from them but they have charged for the whole months with no services provided. Can I port the service with other one?...

From the past 3 4 months I am facing lot of problem in videocon d2h.sometime they charge wrong amount.I chose my channel last month on 18th feb and my total amount was 278.But my subscription ended on 11th march. Again i recharged on 13th march with rs 330 as mera wala plan was not showing in videocon d2h app. And now after recharging, the chanels i see are like starplus, colors etc. not coming amd showing not part of subsription.I called...

Hi,

I have selected my package according to new rules through online on Videocon d2h, but it is not converted, Videocon customer care service is also stopped, mails are also not reverted by them.

I have done 2 times channel selection, and it shows that your details have been submitted successfully and we will get back to you soon, bit no revert.

Pls look into the matter ASAP

Sohailbr...

I am facing problem related to signal error since 14.03.2019 after continuously follow up to coustmer care through phone and email with great difficulty, I logged the complain to customer care on 16.03.2019 but till no action has been taken by service provider. It almost 24 hrs is our and still they are saying that your problem is resolved within 8 hours.

Please look into the above matter and take some serious action against...

Dear TRAI,
I am facing lot of problem with my videocon d2h. i have recharged it with 500rs but no able to watch any channel and all the money ended without watching any tv channel after they again told me to recharge 316.80/- rs. What happens to my 500rs? they don't know the answer of this.

Customer id[protected]
Customer Name- Pankaj Pandey

I have recharged my account with 500rs and I am
unable...

I've tried for the last 3 months contacting customer care, calling engineers and area heads but yet my account is inactive.
I had spent around 1500/- Rs already (200 Rs recharge two times + 650 Rs connection change + 450 set-up box ) yet there is no resolution.

I've no idea what is going wrong and whom to contact. Customer care simply takes a complaint, the engineer gives a call and tells me it will be resolved, sir....

We use cable tv network... My stb number is 39919170 located at ambarnath, thane district.
Our cable operator is konark ip dossier pvt ltd. We have submitted the list of channels which we want to subscribe as per new trai rules to our cable operator. But now the operator says that they have misplaced our list which was given to them.
The cable operators do not want to follow the new trai rules for channel subscription which...

I am in chennai tamilnadu
I am using d2h videocon
Around 17 channels. Not available in. Videocon d2h. This is not fair...

Moon tv
Meenakshi tv
Sairam tv
Vaanavil tv
News j

Mk six
Mk tunes
Mk tv

Captain news
Chithiram tv
Dheeran tv

Lotus news
Win tv
Imayam tv

Super tvbr...

Complaints by email were sent to trai designated email id [protected]@trai.gov.in on 02, 06 and 12 mar 2019 with relevant details for action against local cable tv provider for his continued failure to provide selected tv channels even after collecting full fee for the month, which in any case is much more than was being paid earlier for much larger channel bouquets.
Trai has not taken any action so far against the errant cable tv provider....

Customer name : pratik zalke
Area:ycce clg. Wanadongri hingana nagpur 440016
Stb id : 66067249
Cable operator :raj cable network vaishali nagar nagpur (Ucn cable)

As per new trai rules, customer needs to pay what he select i. E. (Selected channels) +130+18%gst+selected channels.

But my cable operator is not giving channels as per trai rules. They are giving there own basic pack forcefully...

We have called almost 30 times to videocon d2h custome care number on 17.03.2019 and nodal officer on 18.03.2019, for asking them why all the broadcaster packs are not available for selection. But each time representative of d2h ask as to wait and the call disconnected and average wait period of each call is 30 mins.
Attaching the email as image for the more details. Even the nodal officer don't pick up the phone after full complete...

R/sir or mdm
In last month's my mobile lose with my prepaid no. [protected]. Of vodafon company
I went to vodafon store jind and demand to manager for duplicate sim. Vodafon staff say's you get find your no. But a condition you get postpaid no. Lost prepaid and store give me postpaid.
Now i want my no.in prepaid but store not give me and say's 498 rc is compolsry. I want to port my no.in other's company but company manager...

My videocon d2h id[protected] I had recharge 10/3/2019 till date I have not shown properly all channels I called many more time to D2H customer care but they did not responce my quary plz take action against videocon d2h services . also they takling very rubish
Also i am taking followup via email but they are also unprofessional replying only sop's answers.

I asked to talk with their senior but they don't.
br...

Hi
There is technical issues with my sun direct Dth setup box, some channels is not appearing in a box, I just called to customer care number, but they have told like it is a technical issues so we are sending service advicer, and he will charge like Rs. 150.00 my question is Why I need to pay service charges for technical issues.? And there is no manual issue, if it is a technical issues why I should pay..? These people has robbering...

My videocon d2h channel pack (Id:[protected] has been changed forcefully (Without my consent) on 16mar19. On talking to customer care, they are not able to resolve & not accepting this complaint. Email complaint has been sent.

I need my channel pack to be reverted back to my original plan. Trai regulation to change plan is 31mar19 and i will abide by it. I am being forced to change my plan immediately by videocon. This is unauthorized...

After repeated complaints on call, email and whatsapp ss cable network who provides indigital cable service is not responding. Firstly they are activating channels not asked for. After payment also online they show payment due. After repeated request and conformation of package selected they are not doing the needful and due to which we are unable to make payment. They are just confirming verbally that online amount is erroneous but they...

Dear sir

Ever since the new revolution has occurred in the cable world we are paying high than usual, what is the benefit of a common in selecting the channel on high price we were able to watch the same on 300 per month which has raised to 350 and that too on only limited channels.
What is the use of implementing it.

Regards,
Ravi kant tiwari...

I am a resident of vikaspuri, new delhi. I am taking cable viewing services from novabase digital pvt. Ltd. But this complaint is not specifically against any company but a general complaint against the new scheme of cable viewing charges.
Though the scheme was brought with a noble intent but with the advent of new cable tv charges regime, the intent of which is to pay only for channels which a person view, the charges of cable tv...

Not following even the channels they have mentioned in their own packages. For example they are not airing &flix channel even though it is present in their package, although &tv is being aired. The local cable operator said the connection is not being provided by gtpl kcbpl itself. There is no response from gtpl kcbpl. Selecting channels individually is costing more and cable operators are reluctant to provide them, so forcing us to select...

Sir,
I have videocon d2h tv connection. Channel no. 213, name is cine active is not selected by me. And videocon services activate this channel no. 213. Also cine active is part of videocon d2h. So they are activate this channel no. 213 without our permission, and we paid rs.20 monthly charges for this channel. My complaint is that i called many times videocon customer care for deactivate this channel no. 213. But they are not give...