TRAI Complaints & Reviews

Dear sir/madam,
I have a complaint regarding to my dth operator company tata sky. Sir my registered mobile number to dth is [protected]. I made a recharge on date 02/03/2019 with rupees 195. This recharge includes 153rs. And 42rs. For sports channel. According to new rules this recharge was for 30 days. But before to complete 30 days, my operator disconnect my tv.
When i try to make a complaint to my operator they did not give the valid reason and after that they abused to me in a very dirty manner. They did not resolve my complaint. They do not talk properly on phone.
So please resolve my problem.

Hamre vilage boriavi me siti cable he... Jo 160 montyli le rahe he... Vo hm de rahe he lekin hme koi pack nahi chahiye... Lekin jo free chnel di gayi he vo hme dikhai nahi de rahi he... Toa krypa kijie k hme vo jo free chnel he vo dikhai jaye... Plz hme samjye hmra bujest jita he vo dete he... Plz hme samajie. Or hmara problem solve kijiye...

Their website and app both don't work and all the customer care number provided are either invalid numbers are don't connect.
I have selected my own pack but that still hasn't even been activated and there is absolutely no response from them but they have charged for the whole months with no services provided. Can I port the service with other one?

From the past 3 4 months I am facing lot of problem in videocon d2h.sometime they charge wrong amount.I chose my channel last month on 18th feb and my total amount was 278.But my subscription ended on 11th march. Again i recharged on 13th march with rs 330 as mera wala plan was not showing in videocon d2h app. And now after recharging, the chanels i see are like starplus, colors etc. not coming amd showing not part of subsription.I called at customer care no. Of videocom d2h but i cannot even place call to make complaint. I am fed up with this videocon d2h.It has become a worse company.

Hi,

I have selected my package according to new rules through online on Videocon d2h, but it is not converted, Videocon customer care service is also stopped, mails are also not reverted by them.

I have done 2 times channel selection, and it shows that your details have been submitted successfully and we will get back to you soon, bit no revert.

Pls look into the matter ASAP

Sohail
#[protected]
Customer id[protected]

I am facing problem related to signal error since 14.03.2019 after continuously follow up to coustmer care through phone and email with great difficulty, I logged the complain to customer care on 16.03.2019 but till no action has been taken by service provider. It almost 24 hrs is our and still they are saying that your problem is resolved within 8 hours.

Please look into the above matter and take some serious action against service provider.

My customer id :[protected]
Complain number:[protected]

Dear TRAI,
I am facing lot of problem with my videocon d2h. i have recharged it with 500rs but no able to watch any channel and all the money ended without watching any tv channel after they again told me to recharge 316.80/- rs. What happens to my 500rs? they don't know the answer of this.

Customer id[protected]
Customer Name- Pankaj Pandey

I have recharged my account with 500rs and I am
unable to watch any tv channels from 1/02/2019 then
can you please tell what happens to my 500rs? And if I again
recharged it with 316 rs then I don't think so that I
will able to watch any tv channel again. I don't think so
that I can continue with videocon d2h.
Still there is no message of insufficient balance on screen.
Channel is not subscribed message coming on the screen.
Still there is the 144.64 rs balance is showing in the My
account. End of subscription date is 2/04/2019. [protected]
customer care number automatically got disconnected or if they picked up the phone they took on hold after some time phone automatically disconnected.

Please help..

I've tried for the last 3 months contacting customer care, calling engineers and area heads but yet my account is inactive.
I had spent around 1500/- Rs already (200 Rs recharge two times + 650 Rs connection change + 450 set-up box ) yet there is no resolution.

I've no idea what is going wrong and whom to contact. Customer care simply takes a complaint, the engineer gives a call and tells me it will be resolved, sir.

But till date for last 3 months, my account is still inactive and I already lost 1500/- Rs on it.

My customer ID:[protected]

We use cable tv network... My stb number is 39919170 located at ambarnath, thane district.
Our cable operator is konark ip dossier pvt ltd. We have submitted the list of channels which we want to subscribe as per new trai rules to our cable operator. But now the operator says that they have misplaced our list which was given to them.
The cable operators do not want to follow the new trai rules for channel subscription which is causing hardship to the tv channel viewers.. Kindly take action against the cable operators.

I am in chennai tamilnadu
I am using d2h videocon
Around 17 channels. Not available in. Videocon d2h. This is not fair...

Moon tv
Meenakshi tv
Sairam tv
Vaanavil tv
News j

Mk six
Mk tunes
Mk tv

Captain news
Chithiram tv
Dheeran tv

Lotus news
Win tv
Imayam tv

Super tv
News 7
Tamilan tv

The above channels not available in d2h

We are paying 272...

How other tata sky, sun next giving lesser amount but we are paying 272 for all tamil channels and many channels not available also

Still we are getting lot o[censored]nwanted channels only

Complaints by email were sent to trai designated email id [protected]@trai.gov.in on 02, 06 and 12 mar 2019 with relevant details for action against local cable tv provider for his continued failure to provide selected tv channels even after collecting full fee for the month, which in any case is much more than was being paid earlier for much larger channel bouquets.
Trai has not taken any action so far against the errant cable tv provider. By its continued silence, the impression generated is that trai seems to be encouraging such unscrupulous service providers.

Customer name : pratik zalke
Area:ycce clg. Wanadongri hingana nagpur 440016
Stb id : 66067249
Cable operator :raj cable network vaishali nagar nagpur (Ucn cable)

As per new trai rules, customer needs to pay what he select i. E. (Selected channels) +130+18%gst+selected channels.

But my cable operator is not giving channels as per trai rules. They are giving there own basic pack forcefully which includes 100 fta and their 47 ucn channels. But as per trai rules we are getting 100 sd channels capacity in 130+18%gst.in that dds 25 channel are mandatory and in remaining space we can choose paid and fta channels it will save our ncf fees but they don't allow to choose channels as per our choice and new rules.

I complaint against them in ucns head office but they did nothing.

Because of this malpractice i didn't subscribed any pack or channels and i will not subscribe untill i get solution of problems

We have called almost 30 times to videocon d2h custome care number on 17.03.2019 and nodal officer on 18.03.2019, for asking them why all the broadcaster packs are not available for selection. But each time representative of d2h ask as to wait and the call disconnected and average wait period of each call is 30 mins.
Attaching the email as image for the more details. Even the nodal officer don't pick up the phone after full complete ring for 25 time. For the same image is attached.

R/sir or mdm
In last month's my mobile lose with my prepaid no. [protected]. Of vodafon company
I went to vodafon store jind and demand to manager for duplicate sim. Vodafon staff say's you get find your no. But a condition you get postpaid no. Lost prepaid and store give me postpaid.
Now i want my no.in prepaid but store not give me and say's 498 rc is compolsry. I want to port my no.in other's company but company manager say's you pay 498 rs. We do not anything. And other's custmor ko bhi company postpaid no. Hi deti h kisi ko bhi prepaid no. Provide nhi karti. Inki complaint kisi govt. Office me to hoti nhi bechharon ki majboori ho jati h duplicate sim ko lene ki.
I want to my details bill of [protected]
Pls take a n/a against vodafon store manager jind.
My contact. No.
[protected]
Mail id. [protected]@gmail.com

My videocon d2h id[protected] I had recharge 10/3/2019 till date I have not shown properly all channels I called many more time to D2H customer care but they did not responce my quary plz take action against videocon d2h services . also they takling very rubish
Also i am taking followup via email but they are also unprofessional replying only sop's answers.

I asked to talk with their senior but they don't.

I have already recharge with rs. 215/-

I think this money is gone.

Hi
There is technical issues with my sun direct Dth setup box, some channels is not appearing in a box, I just called to customer care number, but they have told like it is a technical issues so we are sending service advicer, and he will charge like Rs. 150.00 my question is Why I need to pay service charges for technical issues.? And there is no manual issue, if it is a technical issues why I should pay..? These people has robbering from customers..? Is this the better service for the customers..?

My videocon d2h channel pack (Id:[protected] has been changed forcefully (Without my consent) on 16mar19. On talking to customer care, they are not able to resolve & not accepting this complaint. Email complaint has been sent.

I need my channel pack to be reverted back to my original plan. Trai regulation to change plan is 31mar19 and i will abide by it. I am being forced to change my plan immediately by videocon. This is unauthorized transaction by videocon d2h and needs to be reversed immediately. Please help. My phone - [protected]

After repeated complaints on call, email and whatsapp ss cable network who provides indigital cable service is not responding. Firstly they are activating channels not asked for. After payment also online they show payment due. After repeated request and conformation of package selected they are not doing the needful and due to which we are unable to make payment. They are just confirming verbally that online amount is erroneous but they are not doing anything to correct it.
It's a torture for the client.

Dear sir

Ever since the new revolution has occurred in the cable world we are paying high than usual, what is the benefit of a common in selecting the channel on high price we were able to watch the same on 300 per month which has raised to 350 and that too on only limited channels.
What is the use of implementing it.

Regards,
Ravi kant tiwari

I am a resident of vikaspuri, new delhi. I am taking cable viewing services from novabase digital pvt. Ltd. But this complaint is not specifically against any company but a general complaint against the new scheme of cable viewing charges.
Though the scheme was brought with a noble intent but with the advent of new cable tv charges regime, the intent of which is to pay only for channels which a person view, the charges of cable tv has gone up instead of going down. Apart from paying rs. 153/- for fta channels, even if we choose 10 prime channels individually, price of which is rs. 19/- each (Rs. 224/-, the total cost comes to rs. 377/- (Including gst) for these channels.
Previously, we were able to view approx. 300 channels in rs. 300/-all inclusive, even though we were not viewing all these channels. Even in case of choosing the banquets, which each digital distribution company company has made, the price comes much higher for the channels which we want to view than in previous scheme under which we have to pay rs. 300/-, since banquets are devised in such a way. It has not proved to be a cost effective exercise and too cumbersome. Hope a solution could be find out to get out of this hole.