TRAI Complaints & Reviews

Sir/mam i ama customer of videocon d2h since last 10 yr. Yester day i come to know that my package has been change without my knowledge. When i want to complain they did conectarte 3 times but not provide me a complaint number. This is the monopoly of videocon d2h. Pls do need ful action as soon as possible from u r end pls my consumer no[protected]V d2h)

I am residing at 58/g/1502, at mhada colony, ekta nagar, kandivali west, mumbai-400067. I am cabel tv subscriber of sai cable network residing at bldg no, 26, room no. 105 at old mhada, ekta nagar, kandivali west, mumbai-500067.in feb 2019 i filled and given package of channels as per latest govt, rules to the sai cable tv operator. Yesterday ie on 12th mar 2019 i called them to ask that i am unable to see paid channesl. They insisted me to select pack and pay the subscription. I paid rs.400/-subscription for mh jumbo pack at 6pm on 13th march 2019. Cable operator assured me that within two hours i will get all paid channels to see on my tv, but till late night i could not see them. The said cable oprrator cheated me. Necessary legal action may please be taken against him at the earliest. I have already applied for local consumer court for further necessary action. Please do needful at the, earliest.

We as a family are very unhappy with the new tariff rule trai has imposed. Our cable bill is increasing by at least 400 rs per month with so limited channels. We selected only those which we watch regularly and still our bill amount is so high comparatively to the previous scheme as we watch different channels as per our interest.
We don't want the new tariff rule and we, as a consumer should have the right to choose what we want. With increase bill amount and half the available channel, where is this beneficial to us?
Requesting the telecom authority to look into the matter diligently and make some remedial measures for those who do not wish to take this new tariff-scheme.

Hi
I am a resident of hyderabad, i have a cable connection with local operator who provides services from hathway. After the changes in rules i have contacting the cable operator for activating the plans but they haven't responded properly and made me to contact them many times. This has been happening since 2 months. When ever i ask they say that hathway is causing trouble. Please consider the complaint do take appropriate action.
Operator: sai cable, jyothi nagar, mehdipatnam hyderabad, telangana

My cable service provider is hathway. With the new rules imposed by the trai my cable bill is increasing by 500 rs per month, with least number of channels. Despite choosing the desired channels that we watch, still the bill amount is increasing than the previous bill where all the channels were available. Since we are a large family we have different interest in watching television and this new rule is thus curbing our freedom to watch t. V.

I request you to change this new rule and make this available only for those who are genuinely benefiting from this revised scheme and the others can opt for the previous one if they want.

Videoncon d2h complaint about package not started and customer care not responding i have customer i'd[protected] i have selected package from set top box and sended to 566777 massage attached - smsto:566777:nto 37n62nv0120v0yflgbngflgdm115blc1nk

But it's not responding last 12 days
I storgly request to take action and please start my selected package

Customer id:[protected] videocon d2h
Customer mobile no.: [protected]

Following points sent to videocon d2h

Please register all below mentioned following complain individually in your customer complain register and send me email of complain registration number corresponding to each complain immediately.

1. Number [protected] i have dialed several time, each time it use to tell 'the cally is busy now please call again later'.
Please register complain for this number [protected] as its not working in real and you have mentioned it in your website.

2. Number [protected] i have tried several time, each time it use to tell 'please check the number you have dialed'.
Please register complain for this number [protected] as it's not working and you have mentioned in your website.

3. Number[protected] is of nodal officer rajasekar. S
Masi tower, no.6, first floor, ganapathy colony (100 ft, road), ekkattuthangal, chennai - 600 032.
I have tried this number several time but no one is picking up the receiver.
Please register complain against nodal officer

4. Number [protected] motioned in your website for sms, i have sent sms but there is no response from your end. I tried calling this number [protected] many time, each time it use to tell this number is temporarily out of service.
Please register complain against number [protected] as it's not working and you have mentioned in your website.

5. Many free channel are coming several times repatedly and its distubing us. Just for example 1 chenel is appering in between 101 to 200, the same channel appering in 201 to 300 and 301 to 400. I dont understand what is the use of showing same channel 5 to 8 times.
Please register complain for showing same chanel repedly many times at various chanel numbers.

6. Some of the free channel i dosen't require, it disturbs us when we watch them.
Please register complain for no option is given to remove free channels which we dosen't like to appear on our tv.

7. Colours, zee, star, and many combo pack/ value pack advertisement are given by them like 1 month pack at 31 rs. 25rs. Etc. We are not finding option to select such pack from your website.
Please register complain related to not providing packs which are forwarded by colours, zee etc.

8. Some of the channel i have selected have not appeared for example as i selected sab hd and not sab, but i'm getting sab.
Please register complain related to not providing proper channels as it was selected.

Kindly reply immediately

Asianet digital network private limited, kerala don't include the basic tariff package in thier subscription order form. So that common men are forced to take a package with at least 2 pay channels and have to pay more for the same. The company purposely do this to loot the common men. I think most of the people already took the kerala economy package with 2 pay channels. So that they have to pay rs.30 extra for this. Please do the needful as soon as possible..

Sir my videocon d2h i'd is.[protected]. I recharge my account with rs.300 on 22 feb 19. But my account suspended with in 15 days. I approached to customer care they told me your plan has been upgraded to approx 600 rs plan from super gold of rs 300 without any permission of me. Now i want a proper justification how they can upgrade my plan without my permission. I want to know they no need to contact the consumer and i need my money back. Thankyou

Dear sir/madam

My name is prasanna nayak my mobile number is [protected] is airtel number,
I'm use this almost 2009 to now 2019 but airtel company my number is stopped on outgoing facilities.

So therefore i request u kindly submit my complaint i shall remain great full to you.

Than you
Your faithfully
Mr. Prasanna nayak

User id 94120485. I had opted for diamond sports combo pack on 28.02.2019 in stead of hd platinum which they have not yet effected except sending message on 12.03.2019 about implementation of the same.
For last 3 days they are not providing any service in spite of sending email to them for number of times. They are not picking up telephones of their service desk ([protected]/ [protected]) since 10.03.2019.
Please do the needful.
Debobrata sarkar
(M) [protected]/ [protected].
Email: [protected]@yahoo.co.in

Client id id:[protected] :
Service provider : d2h

1. Recharge from web site not reflected in your account. Also money not get refund as well. (Incident 20/06/2018)

Refer below complaint nos.

1st complete number :[protected] : no solution provided
2nd complete number :[protected] : no solution provided
3rd complete number :[protected] : no solution provided

2. Multipal times ask otp while login. (Incident dated 13/03/2019)
3. Select channels but not reflected in same day. (Incident dated 12/03/2019)
4. When you login again ask for select channel although already selection was done. (Incident found daily - once you login it will ask)
5. No current channels or pack reflected in my account.
6. D2h web site have option to complaint but captcha not showing letter. So unable to place complaint. (Incident dated 13/03/2019)
7. I called call center 10 times in 2 hr. Not single call got picked up.
(Incident dated 13/03/2019)

As per trai we tried to choose our plan on airtel digital tv but after 100 nos of channel selection the system says to choose more channels above 100 nos, you have to choose online.
But the portal of airtel is very complicated & we cant choose our plan.
So called cc on saturday 8th march 2019.
They told us to first recharge minimum amount of rs.200, then your plan will be activated. Then we do as they said.
But now again we got msg from them your due date was 14th of march recharge soon.
I called cc to resolve my issue of plan selection, but miss namrata ghadage who attended my call was very arrogantly spoken with me & not told her emp. Code also, as i said i hav eto raise complent against you also.

Request to do the needfull as earliest & resolve my plan selection problem.

Regard's,

Since a week i am facing a strange issue that my sim registration is failed... Kindly activate my sim asap... When i insert the sim it indicates as registration failed... Please active it asap... I even recharged my cell but i didn't get any message nor it's gettin activated

1) it searches for the network but it coming as network failed

2) i recharged my cell but still the registration is coming failed nor i am getting any balance.
Attached document
Attached document
Pan card
Aadhar card
Alt no -[protected], [protected], [protected]

On march 4th 2019 kannada pack got activated for 3 months till jun 1st 2019 after that remaining balance was 640, suddenly i got message your package got changed and complete amount got deducted. No one is responding from sundirect customer care, they are telling pack got activated so amount deducted. It means money got deducted two time for same package

I have been paying only rs.200/- per month for my favourite tv channels but now i am asked to pay rs.250/- pm. For a senior citizens like me, who live on pension & also tv being the only source of communication, it is very unfair on the part of trai to impose such steep hike in cable tv charges. I request trai to immediately reduce the base tariff from rs.130 + gst to less than rs.80 pm. To benefit all consumers.

I have not been using my airtel dth from past few months and every time i check the app and i have been charged for what? I don't know.

After suspension still, i am getting charged. Strange

Multiple times i have raised a query to support team but there is no action from them.

Also, i have a voice recording for the reference with the support team.

Attached the snapshot for the reference.

I have complained a lot of time to jio customer care that in my location jio network speed is very much poor, i never get 4g speed even i get internet speed less than 2g speed, but they never take action for it. They always show excuse that we are working on network in that location but never improve since one year. When they launched jio, it will provide 4g speed in free of cost but now we are paying for it they never give speed. Jio cheat people in name of 4g speed.
My details are below:
Name - pappu rajak
Mobile no. [protected]
Address: jhawtala, po. Madral,
Pin - 743126, dist - 24pgs (N), w. B.
India
Sir, its my humbly request you to take initiative step, because our hard earned money become lost for it.
Thank you

Sir
My cc no is [protected] and [protected]. I have lodged a complaint on 7th of february 2019 regarding non functionality of volume control when hd channels are being played. Technician visited on 1st of march he reset the settings but problem remain as it is. He tried his best but not able to solve the problem. He assured me that he will look into the matter and maybe the setup box needs to be replaced. He assured me that he'll call back and try his level best to solve the problem but he didn't turn up. I called him again and he informed me that still he didn't find any solution and the problem will be solved very soon. Again i called him but i didn't get any answer from his side then i approach the customer care again on 7th and i have asked them regarding the same problem the customer care people assured that the problem will be solved within 24 hours but no one turned up on 8th of march i again called the customer care people and they asked me that the problem will be solved within 24hrs then on 10th of march i got a call from the technician and he told me that many people are experiencing this problem and it cannot be solved. Then again i called the customer care people and informed the same to them and it was to my surprise that the first complaint was closed with the remarks that the remote has been changed (Not changed in reality) and the second complaint was closed with remarks that there was a problem in the led where he hasn't visited the site second time. I have informed the same to the customer care and i also ask them to keep the complaint open because that has not been resolved till date but in spite of my repeated requests they are lodging a new complaint every time. Now again today i check the status of the complaint and the complaint again has got closed and to my surprise every time for the complaint is closed even without the consent of the customer and even without informing me. Even the complaint which i narrated was not lodged by ms poonam singh. She has changed the contents from what i dictated to signal problem. That i'm requesting you this is a very serious concern kind look into the matter and resolve my problem at the earliest.

Regards
Vikas gupta

My name is harshit poojari. I stay in bhayandar east, 401105. I use hathway tv cable services.
I am here to inform that even after taking gst in all channels last month itself the amount exceeds to 398 rs (Inclusive of all gst 18% charges), now they are asking 50 rupees more as services charge.

Please check and let me know whether this is illegal or not??? Why after paying all gst charges on each channel, why they are charging us more gst...???