TRAI Complaints & Reviews

My customer id is[protected] with videocon d2h. Its been 2 months, i eequeated for new revised pack. Pack has not been changed yet and on top of that its getting updated all unwanted chanel.

Tried calling customer so many times but its not reachable even i wrote several mails but no reply.

People at customer care are very unprofessional, must get some reply but everytime i get auto reply.

Thanks

As per trai rules, we need to choose 26 compulsory dd channels and 75 pay or free channels, but videocon d2h is not giving me such option to choose, according to videocon d2h, i have to choose compulsory all fta channels which is 186 channels, i requested them to remove the free channels which i don't want to watch, but still they are telling me it is compulsory and channels cannot be removed... I don't understand when i am not interested to watch those channels, they are forcing the customers to view those... They are telling videocon d2h don't have their provision to do that...

Dear sir,

My airtel dth no-[protected]

Issue - i recharged my account date 6 aug 2018 of rs 3466/- for one year but in feb it was discontinou and rest of amount will be refund to me.

I lodged a complaint in date 24/02/2019 and complaint no was 86206907 for the refund and account activation. My account was activated but still i have not rec. My refund. As per your customer care i will rec my refund through chq till 5march2019. But still not rec.

For activation of my account, i recharged my account.

Now i lodged again a complaint date - 18/03/2019 and complaint no is 86977540 and now your customer care is saying that refund amount will send to u by chq till 30 march 2019.

Please do needful for the balance refund

Regards
Rahul aggarwal

I am unable to view certain channels of my tata sky id - [protected]..i have been contacting tata sky about this since December but the issue wasnt resolved n i finally gave up on following it.. Come March im still facing same issue and every time i call they just send a technician at home charge me but the issue isnt resolved. These are some complaints numbers give to me by tata sky 1) 1D-67UM4G 2) 1D-6W8P7W 3) 1D-CEKC80..all they ask is for service charge without giving complete service

I have been Airtel customer since more than 6 years having customer ID [protected].I have last recharge of Rs.315/ on 19.02.2019 as monthly subscription/ pack as reflecting in Airtel app against customer ID.But it is very painful to inform that my service has been stopped on 12.03.2019 I.e only in 22 days. When I called Airtel customer care executive they explain that ac suspension charge of Rs.15 has been deducted from Ac and also stated that my daily deduction is Rs.11.10 if I am going on in Airtel way still it should have continued for at least 27 days(300/11.10=27days approx) then why it has been suspended 5 days ago.i called 3 times to customer care executive but after wasting time of 15 minutes everyone cutt the call without replying that why it has been suspended 5 days ago and deny to lodge complain.Its very hurting that despite wastage of 1 hour my issue has not been resolved.Thereafter I mailed the issue to [protected]@ Airtel.com from here I was given an assurance /reply through mail having ref No.[protected] on 14.03.2019 that extra deducted amt Rs.80/ will be revert back and will be credited by Airtel within 24 hours.But it is matter of grave concern that after lapses of 8days amt yet to be credited in my A/C and service yet to be resumed.Kindly do the needful for taking suitable and strict action against Airtel and reversals of extra/illegal deducted amt.

R K Yadav
Customer ID-[protected]

Sir
We took new connection on 2 march 2019. We were told that with new connection will be able to view any two packs fee for one month, by paying rs. 1800/- which includes instillation and activation of the device. But on 14 march the service got deactivated and we were asked to pay for reactivation. So after calling the distributor and the call-center several times there reactivated and but again after three days on 18 march it got deactivated again and when i tried to call the distributor the just gave me the call center number and asked me to directly contact the customer care. I tried the same but till now my problem is not solved. Kindly resolve this issue and kindly reactivate for the full month as we were told or we request to take the device back by repaying my deposit. I am here with forwarding the messages that i received to my mobile:

These re the messages that were sent to my mobile when ever i tried to call the customer care number kindly resolve my issue:
Watch free live tv on your mobile, tablet and pc | tata sky
Bit. Ly
Hi! We will contact you on rmn in 2 working hrs to take appointment for visit. Tatasky wo no# 1c5gc9x7 will be attended in 24 hours.

Tata sky installer visit for wo#1c5gc9x7 is scheduled between 01/03/2019 19:00 & 20:00 in case of query pls contact our helpline on[protected]

Hi! We will contact you on rmn in 2 working hrs to take appointment for visit. Tatasky wo no# 1c5gc9x7 will be attended in 24 hours.
Hi! We will contact you on rmn in 2 working hrs to take appointment for visit. Tatasky wo no# 1c77w8m1 will be attended in 24 hours.

Tata sky id [protected] recharge amount rs 1800 new account balance rs 387 monthly charge rs 382 next recharge date 01-apr-19 recharge & manage your account on tata sky mobile app, click to download now http://bit.ly/TDLSM any change in pack will affect your monthly charges and validity thank you for choosing tata sky. Now, managing your account is easy with mytatasky. Click https://tsky.in/s/dvS6ZjQ to set password and get coupons worth rs. 2000

Primary rmn no. [protected] has been updated to: [protected] & enabled for sms/missed call transactions on your tatasky a/c.

Kannada basic hd @ rs229 pm dropped. Current a/c bal: rs 481.17.

Dear subscriber tata sky id-[protected] your pack change request has been successfully processed. To know all your new packs login to www.mytatasky.com your a/c balance:rs 2568.43 monthly recharge:rs 565 next recharge date:17-jul-19 if applicable, new trai pack multitv prices will reflect in 36hrs. Your a/c balance and next recharge date will be revised accordingly
Watch more than 135 live channels at no additional cost. Just click bit. Ly/tsmobdl and download the tata sky mobile app on your mobile. * channel subscription mandatory
Get details of your subscribed packages, monthly charges & next due date through a single sms. Type pack & send it to 56633 from your registered mobile number
Your tata sky subscriber id [protected] is credited with rs 56.52 basis your request. This amount will be debited after 3 days

Tata sky sub id [protected] is debited with rs 56.52 for emergency top-up given 3 days back. Your account balance is rs (-) 51

Your request cannot be processed, as emergency top up can be availed on recharge due date or within subsequent 2 days. Kindly note that previous emergency top up amount availed should be paid before requesting for the service again. To know more about your subscription, give a missed call on [protected]
Your request cannot be processed, as emergency top up can be availed on recharge due date or within subsequent 2 days. Kindly note that previous emergency top up amount availed should be paid before requesting for the service again. To know more about your subscription, give a missed call on [protected]
Welcome to my tata sky! Now you can manage your tata sky account - anytime, from anywhere! Get all the latest updates on tata sky, recharge your account, manage your packages, order a showcase, access your monthly statement and even write in to us with your queries.

Tata sky id [protected] is deactive balance rs-51.33 monthly charge rs616 to know your subscribed packs/channels, kindly recharge your account and then give a missed call on [protected]

Dear subscriber, your request number 1d9ze023 is resolved. Happy viewing!

As per trai rules we are chosen our channel pack last month but our videocon operator did not show all channel as we selected.
We are also unable to contact with them. Their toll free number always getting busy tone. What should i do?
Please take any require action on this we are not satisfied with new rules & regulation of trai authority also.
We are unable to see our tv shows, news, entertainment channels.

I am a videocon d2h user. My customer id is[protected] and my registerd mob number is [protected].
I recharged on 27 feb 2019 for an amount of 475. My recharge was successful and i got the message that your recharge due date 28 mar 2019. Suddenly on 17 mar my all the channels were blocked including free channels. My d2h is still showing recharge date as 27 mar and balance amount around 150 rupees.
When i rang d2h customer care they told me that my balance is zero and that you are shifted to best fit pack costing around 717 rupees per month. I dont know without informing me and intimating me how this happened. Since two days my d2h is blocked.
I want justice. How my balance was made zero. Why all the channels were blocked. I want refund my amount.

Thanking you
Yours faithfully
R santosh kumar

My number is [protected] i using idea postpaid 99 plan from long time but now idea has convert my plan in nirvana 299 plan without any prior information. I dont required this plan bz i am already using other unlimited plan. So why should i pay that amount. They should have update me regarding this now when i called to idea customer care then executive misbehave with me and told that they will discontinue my number.

This is not fare at all. Kindly do the needful

I have recharged with 3200 in january 2019, with 9 month subscription for new connection. Since from the subrictiption i am getting issues with d2h, i am calling to customer care but my call was connecting with the same.
Since from last month i am getting resolution and single issue i am unable to see any channel as the screen was appear blank. And i am not able to fill the complaint to videocon due to poor customer service.
Kindly help me out to resolve the issue. As already i invested 3200/- for d2h.

Dear sir/madam,

My name is sandeep vishwakarma and i am from jabalpur (Mp), i have 3 nos. Connection of hathway, my card number is[protected],[protected] &[protected] our local cable operator mr. Raju patel mobile no. [protected], (He is providing cable service in our area at pushp nagar, behind kachpura mall godown, kamla nehru nagar ward, jabalpur) is not providing us freedom for choose our channels, he said you have to chood only rs.350/- pack, i will not give channel vise selection. You can complaint any were, and no body (Mera kuch nahi ukhad sakte). I have voice recording of complete discussion.
Request you please do the needful and resolve my problem.

Regards
Sandeep vishwakarma
Pushp nagar, behind kachpura mall godown, jabalpur
Mobile - [protected]

Dear sir,
My conection of reliance digital tv was installed on 04 feb 2019 after trai rules. At the time of installetion dth provider told me about my plan and said that all the channel will never stop as per your plan.
But now in march 2019, service provider stop channel one by one at that time they stoped 21 channels. While i was contect to service provider for that complaint then they said to me that these channels are not my plane now. So said to him for return my money and close my connection but they told me that they will not return my money.
So please interfair in that metter.

Good morning sir/madam,

I'm arun kumar, i've purchased sun direct dth on 08-june-2018 with an amount of rs.4990/- which includes one year activation for all hd english movies, all hd hindi movies and more than 6 hd telugu channels. The activation is valid till 07-june-2019. My details at sun direct dth are: customer id: cr[protected] and smc#: [protected].

But now, the sun direct has directly changed my activation plan to something else rs. 199/- plan without asking me. They are saying that they according trai rules they have changed it. But i've already paid rs.4990/- for one year which means rs.415/- per month. The customer care executive of sun direct dth is saying that money is not refundable or returnable. I asked them to at least, un-subscribe the addons of malayalam, tamil and kannada which i can not understand and increase the english and hindi channels. They said they can not. My question is who is responsible for my loss?

Please do the needful in this regard.

Thank you

Dear sir,
I have taken the new connection of gtpl broadband on[protected]. The services of after sales gtpl broadband is very badly. I have repeated request to customer care and email but they have automatically resolved the complains without the attend the same.

I have chosen the plan for 30 mbps for 6 month for rs. 3190/- but till date i am not using the same more than 24 hours.

Please interfere in the matter

My videocon id : 3179499.

Dear sir,

Sub : selected channel not seeing after being payment done.

I, regret to inform you that we had done recharge of rs.475/- on saturday evening, but selected channels are not seeing still. Only free channels are seeing. I had tried to contact your customer care no many times but they are not responding. Also send request to another customer care, but automatic reply machine said they had send command to start but doesn't work till today. No reply from you end, but your customer care are not picking phone.

You are requested to help in this matter

Thanking you,
Santosh s. Jadhav
Mobile : [protected]

I am using videocon d2h after the trai sceme has been applied i am facing issues.I had add on channel from executive but i didnt find it relevant though.They told me to recharge of Rs 515 with telugu, sports, kannada and hindi channel But they dont activate telugu channels and when i am calling them they are not receiving call once they received a call i told them so they instead of adding my channel they deactivated kannada channel also.Please help me as i am facing these from last two months.My id is 33606661
My contact no :[protected]

Dear sir my airtel digital tv [protected] i have selected my package 28 january 2019 and msg by me trai number i received 1 msg but i have not confirmed. Msg then after today 4 pm one msg by company reselete package so you can help me i have reselete my package resend by me for you you can help me tv channels are zee tv sony max zee cinema star gold

Sir I am not getting chanals after payment from last 2months in month of February I paid 580 as customer care executive told me for chanals which I wanted but they have not provided me after that in March month i received call from d2h customer care I told them all what I am facing they promised me in future it will not happen then he told me to pay rs 447 as customer care executive told me but still I don't get ..I called so many times in d2h customer care but the number always shows bus from last two months I am trying to call d2h customer care but they don't respond so please take my complete my name is Raj Kumar Kaul phone number [protected] customer id[protected] place new delhi

Actually I have done a recharge of 350 on 16.3.2019 for my videocon d2h and after some time it was showing that there is an technical issue. I tried to call mANY TIMEs but the call was not connecting to CUSTOMER CARE and every time I here that I don't have sufficient balance .

If videocon d2h does not want to provide the services then why the ### they are running their company

Dear sir/madam,
I have a complaint regarding to my dth operator company tata sky. Sir my registered mobile number to dth is [protected]. I made a recharge on date 02/03/2019 with rupees 195. This recharge includes 153rs. And 42rs. For sports channel. According to new rules this recharge was for 30 days. But before to complete 30 days, my operator disconnect my tv.
When i try to make a complaint to my operator they did not give the valid reason and after that they abused to me in a very dirty manner. They did not resolve my complaint. They do not talk properly on phone.
So please resolve my problem.