[Resolved]  Make My Trip - Holiday Package — cheating by Make my trip

Address:

Gurgaon, Haryana

I booked a 5 night/6 days holiday package from 27th Sep 2012 to 2nd Oct 2012 in Kashmir with "www.makemytrip.com". The package was " Captivating Kashmir (with flights)" (link - http://www.makemytrip.com/holidays-india/package?id=4524) and My Booking ID was "IN1209B10485". According to Package I should have got a 3 star hotel in Srinagar for two nights (30th Sep 2012 and 1st Oct 2012) but they gave me a 2 star hotel. I contacted there customer care soon after I checked in the hotel but the executive told me the hotel cannot be changed. She asked me to write an e-mail to customer care (even though I told her that there is no internet facility in the 2 star hotel and was also hard to found in the srinagar market). I still somehow managed to send an e-mail but received nothing more than assigned Reference ID[protected] for the issue. In the mail they asked for 48 hours to resolve the issue even though I clearly mentioned in the mail that I need immediate attention along with booking ID. I kept talking to their customer care executives next day who were just trying to pass the time and didn''t responded well. At 7 PM (1st Oct) I received an e-mail from them saying they have forwarded my query to related department and would take another 72 hours for resolving the issue. No one tried to understand that I was checking out from the hotel next morning. I am back to my home writing this complaint and there is no use of them contacting me now (I also haven''t received any call from their side till now). This is clear case of cheating. They spoiled my honeymoon.....the best time of any person''s life. Me and my wife were not able to sleep properly those 2 nights. They made us suffer even though we paid for the service.