Make My Trip - Holiday Package — cheating by Make my trip

 
4 Reviews
 ldhiman on Oct 3, 2012
I booked a 5 night/6 days holiday package from 27th Sep 2012 to 2nd Oct 2012 in Kashmir with "www.makemytrip.com". The package was " Captivating Kashmir (with flights)" (link - http://www.makemytrip.com/holidays-india/package?id=4524) and My Booking ID was "IN1209B10485". According to Package I should have got a 3 star hotel in Srinagar for two nights (30th Sep 2012 and 1st Oct 2012) but they gave me a 2 star hotel. I contacted there customer care soon after I checked in the hotel but the executive told me the hotel cannot be changed. She asked me to write an e-mail to customer care (even though I told her that there is no internet facility in the 2 star hotel and was also hard to found in the srinagar market). I still somehow managed to send an e-mail but received nothing more than assigned Reference ID 120930-034222 for the issue. In the mail they asked for 48 hours to resolve the issue even though I clearly mentioned in the mail that I need immediate attention along with booking ID. I kept talking to their customer care executives next day who were just trying to pass the time and didn''t responded well. At 7 PM (1st Oct) I received an e-mail from them saying they have forwarded my query to related department and would take another 72 hours for resolving the issue. No one tried to understand that I was checking out from the hotel next morning. I am back to my home writing this complaint and there is no use of them contacting me now (I also haven''t received any call from their side till now). This is clear case of cheating. They spoiled my honeymoon.....the best time of any person''s life. Me and my wife were not able to sleep properly those 2 nights. They made us suffer even though we paid for the service.
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Comments

My Credit card XXXX 6553 statement showing transaction of amount Rs. 5999 doen against Make My Trip Holid, Delhi on dt 08.11.12, but I haven't done this transaction. Please investigate.

Please update the status.
I and My husband planning honeymoon package to book in mytrip to kashmir, so please help us and give some tips.
Ruchi2611's reply, May 4, 2017
Do not book from makemytrip, they are big time cheats
BEWARE OF THE CHEATS MAKEMYTRIP

I really did not want to mark a star for them.
Make my trip is a big time cheat.
They booked NON REFUNDABLE tickets as refundable and are not ready to refund the money.
When I booked the tickets it said refundable on their website, I also recieved a confirmation that the tickets are refundable. Once the tickets were booked and I had paid the money, the tickets I recieved as PDF from the airlines mentioned the tickets as nonrefundable.

They are charging me around 50 percent of money as cancellation .

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