This company is doing telephonic marketing through their pramotion team
And durring conversation they give false and lucrative offer through their pramotional team
Then after receipt of amount a new team in the name booking team comes in to picture who deny for any such offer since they have made all conversations telepathically therefore client can not prove it.
I also got in to the trap and felt cheated
Then i went their site where customer complaint review is shared. There are so many who is victim and there may be so many who may have not complaint.
You are requested to consider our complaint and
Take action against trip gate way company working from noida up
They have taken rs10499.00 from me in the name of 4night 5 days package in which promotion team assured telepathically since i am doing payment in happy hours therefore in addition we will get break fast, pickup and drop, dinner too and samsung
g 7 hand set or sony tablet, we chose samsung
After payment promotion team called up
And instruct that since you are happy hours customer then during verification call /mail which will come from booking do not disclosed any thing otherwise they will object and it would be difficult for us to fulfill our promises
Then we if we not say any thing about your promises then how will claim it
Then promotion team executive explained
Booking team normally do verification of all customers who has chosen package through online or through promotion team, they do not have any knowledge of schemes run by promotion team.
After having promotion team instructions we received mail, we acknowledge it and explained the promises done by promotion team.
As it was expected they refused but did not refund our money,
Then 05/05/2017 same person
from promotion team called and said that sir the committed hand set is not in stock therefore we want to gift you a latest version of samsung
hand whose market cost is rs 35000.00 for it we had to deposit additional rs10499.00 just for support he transferred the call to dispatch department where mr amit talked to me and explained the problem he also assured me that as soon as you will receive the had we will refund 10499.00 then we asked mr amit to put all this thing on mail then he informed that company has designed their software in such way that they cannot write any such thing, then he transferred call to mr patel to influence us.
After our denial telepathically/on mail
Promotion team is now disappeared, only booking team is handling us
This company has done good home work
For those customers who are having faith on online shopping, they have answer for all problems, they are cheating in the name of traveling with planing, they are even equipped with legal team.
We are going to file the case in consumer forum with the references of all victims shown on site, we are expecting support to stop them
Jun 19, 2017Complaint marked as Resolved
sir complaint is still pending even by mail company threat me to charge rs 10 lac against my this act, we have also informed to cyber crime cell about this fraud a request them to file a case
TripGateWay.in customer support has been notified about the posted complaint.