TVS Motor Company Complaints & Reviews

Sir/mam,
My complaint no 145840 is still pending and after experiment by service centre, the condition of problem is more worst. I have no more patience and i[censored] have
Any problem, i went to court for justice. I purchased a tvs jupiter on 10/12/2019 and within one year the from frame body detach from its place automatically. After call from tvs motors i went to khyati motors for solution but the condition is too worst after experiment by the service centre.

My new bike is see in rainy season I m going in thane service center they told me in sun water goes out but still there is water n they said you wait 1 month part is came in next month why I was waiting for 1 month I want urgently change my break n tail light with silver cover I m not satisfied with your service it's too lazy

Jupiter classic is sold to customer as an high end vehicle is comparison with the other jupiter vehicle, but in reality, the current jupiter classic is sub-standard vehicle with poor design and poor manufacturing quality.

Right from the first day, there was always one or the other issue.

It started with rear view mirrors, which cannot be fixed tightly and keeps swiveling around while driving. No matter how many times, you tighten it, the mirror handle, just keeps loosening. Though the issue is simple, but very dangerous, as it is distracting and also have safety concern, as you cannot judge the vehicle coming next to you.

The second problem was the fuel indicator meter. Just within few months, the indicator started showing incorrect information. Though the fuel tank was empty, it showed as if 1.5 ltr is left. I got stranded on the highway, because my fuel indicator gave me wrong information.

The third problem was the battery. It just went dead. This was 15 days exactly after the 1 year warranty. The company has refused to replace this as the battery went dead exactly after the warranty period.

Overall the quality of the vehicle is below standard, but is sold as high end vehicle and is charged extra compared to other vehicles.

I hv serviced my aapachi on 25oct for petrol leaking nd they hv changed petrol pipe petrol on off cock nd filter nd i hv paid 4830 rupee but another day the problem is not solved petrol leaking is continuing to after tbat i hv gone 5 to 7 times for that problem but still 25th oct 2019 till 13 nov 2019 my bike is in showroom nd they r saying our stock is over nd will not changed anyting till now so what i do for it sir now i need my bike nd refund of what i hv paid for so reply me soon my contac no is [protected]

My Apache rtr 160, purchase date 4/11/2019 and 500km ride. Back left soker is leaked, piston hed leaked oil and VIBRATION is very highy. Bike sound is change. Solved the my problem.
My contact number [protected].

Dear tvs motors,

I purchased tvs apache 160 4v fi varient from sharma tvs jaipur in october and they provided me accident vehicle after repaint. I compaint regarding such fraud but no action is taken and no solution is provided to me yet.

First i thought only the front mudguard was repainted and they replaced that part but later i realised that the front tank part is also repainted but i don't want to change such part as it will reduce the life of the vehicle. I want the replacement now.

Please solve my query as the dealer is just not want to provide me any assistance and tvs consumer forum is also not able to resolve me query.

I waited 1 month to buy this bike and your dealer just did a fraud. Please look into this matter.

Thanks.

I team,

I purchased apache bike last 2 years back ending sound different last 2 years i visit apache service center not solved for till now. Yesterday i gave servicing normal out side servicing center he was resolved my bike so totally 7k rs loss who will provide amount. Last 2 years anwards i believe apache servicing center only but warest no1 services

Regards,
Amaranth,
[protected]

I have purchased new Jupiter at date 9-4-2019 its running very heavy i had gone to your service center in rajapuri 1st 2nd 3rd service in job card return their your sooty its not good so many time i went their your center but no solution is their for my sooty please sot out my problem

mukul sharma
[protected]

I have submitted my vehical at century tvs for minimal service issue on 8th nov 2019 at 11.30 am and they have assure me time delivery but on 9th nov 2019 i have not got any update from service station, even i have called service center twice after third call they said me vehical is not ready and come on next day, they have ask me to travel around 14 kms person who attended call not awair about the work is done or not and also his answer is very casual servicing work is minimal not major, pathetic service from your company in future will not ref tvs will go to honda

I purchased redeon bike last month on the behalf of khushwant ahuja.
When i was booking the bike i paid rs 1000 in tvs motors showroom jhandewalan new delhi. But they forgot to less rs 1000 from my whole payment.
Now they are not giving me that amount.
Irequest you to please resolve this because everyday i go and request them but they are not responding.

Hello team

This mail is regarding the careless and irresponsible behavior of one of your service center at kolkata which is subir udyog pvt. Ltd. Taratala, kolkata. Actually i had booked my tvs apatche 160 rtr for repairing my bike's gear box as well as change some bike's accessories like gear rubber, headlight, headlamp, vizer, right dumper, shocker oil cap 1 pair and teflon coating polish.
As per the conversation with your representative i will get my bike before 1st of november but on 1st of november the representative denied to deliver my bike and asked more time to fix my bike due to unavailability of the parts. As per the representative due to the past public festivals they were unable to fix my bike on time but sir/ mam it has already being passed more than 2 week of your working days in your authorized service center my bike was there and today i brought back my bike with me in an unrepaired condition after paying total 2808/- for servicing. Some of my question are there that;

(1) my bike has problem in it's gear box but they opened my bike's engine without my permission. Not a single time they asked about it.

(2) without my permission they changed my bike's mobil oil. I had already told to mr anujit auddy that no engine oil will be changed because i have already changed it few days before.

(3) they damaged my mobile stand which was absolutely perfect when i had deposited it to the service center for fixing my bike. Who will bear my mobile stand's damage cost? Tvs or the service center?

(4) without repairing my bike, your service manager handed over my bike to me today noon at 12:30 pm after spending more than 13 days. Who will bear my expenses cost which i paid during this period? I paid 2, 800/- for no work and a faulty bike.

(6) after handed over to my bike to me nothing i got from the service centre means not a single old part i received from them. Even the statement wasn't satisfactory from the mechanic.

(7) last but not the least your authorized service mechanic name "prasanta" was offering me to get fix my bike personally from him in his own place at cost more than the market value of the product cost. Is this your ethics? After complaining to your team manager mr soumik, those responsible mechanics were calling me randomly but i didn't pick anyone's call.

Now i have sufficient proofs to justify my words about this whole thing, so now i am going to book a complaint in the consumer forum for getting the justice. You can verify it by using your cctv footage.

Without my bike i am facing tremendous problems in my office going.

Kindly take this matter seriously and do the needful at the earliest.

Dear sir/madam
respectfully my name mohammad akram i purchase a Ntorq 125 disk My Registration certificate not receive from 18/09/2019 till date pls help me your agency holder abuse me your seller habits are very bad

agency Shri Shyam Motors near block office nainital road bazpur 262401 udham singh nagar uttrakhand

Dear sir my name is tokalanaveenkumar h 4-5-63/1islampura kamareddy sir my vheicle is damaged ur service man very very bad sirvice tvs motors sirvice

Message

From one day my bike is not working properly... Dealer (Nainital tvs motors, khatima) not support me otherwise he not pick calls or talking in bad behaviour... At the time of purchasing the bike he said for servicing so sir i cell the bike but now no response from his side... Totally fraud from his side... If no action take against him then i go to consumer court...

I have taken my new Two wheeler from KALEIDO MOTORS, Mahadevapura, Bangalore (Dealer Code :11845) through the Sales Executive (Phone No : [protected]). And the sales executive told that the Rate of Interest with Tata Capital for Two Wheeler Loan is 11.5% PA. I have confirmed the same from the Tata Capital Sales Representative (Phone Number : [protected]).

* *The Banks are providing the Personnel Loans at the Interest Rate of 11% to 14% PA, but Tata Capital is providing the Wheeler Loan at the Interest Rate of 22.82% by Submitting all my Salary Slip, TDS and Check Leafs etc.**

Loan Account : TCFTW[protected]
Loan Amount : 70580.00 INR
Rate of Interest : 22.82%
Tenure : 24 Months
EMI Per Month : 3690

Then I was shocked, after the receipt of the Welcome Letter from the Tata Capital, which says that the Rate of Interest is 22.82%. And I have contacted the Kaleido Representative and Tata Capaital Sales Representative, they told that it is not 22.82% and it is 11.5%, which I was reading in the welcome letter is wrong it seems.

Then I have called the Tata Capital customer care and they are not provided the proper response for my enquiry. I had again chat with the Tata Capital Sales through WhatssApp by sharing the Loan details by comparing the 11.5% interest and 22.82% Interest. But also not provide the proper details to me.

I want to know, The Kaleido Motors and Tata Capital are cheating all the Customers like this or only me. No other customer should not cheat by Tata Capital and Kaleido Motors.

** Kindly ask your Sales Executive to convey the Genuine Information to Customer**

*Attached Loan Details*

My Name : Nidhin
Phone Number : [protected]

Hi, my father bought our tvs jupiter on 4th may 2019 and now facing a problem with the button start. The local mechanic said that 'battery' is not working properly and asked me to replace it with a new one. As i checked on google review, so many people are facing the same battery problem and not happy with the service from tvs.

Can you please let me know if i can avail of the guarantee replacement from tvs side?

I bought a tvs jupiter on 19/4/19 from tvs showroom meerut road ghaziabad. Which didn’t worked a single day. And whenever we take it to the agency they return it as it is without repairing.
And they did this 20 to 30 times with me.
Many time they repaired it many time without job card. We bought a bike tvs starcity on 15/5/2019 from the same agency and there many problems with this bike also. I submit a written application for my jupiter to service manager tilak ram. And after that application all of the members from that agency misbehaved with and tried to have a fight with us. They started adding wrong expenses for service. This service station is so bad that they make fake bills of expenses.

Mail sent to tvs custome rcare on 25th of oct 19.
([protected]@tvsmotor.com,
V. [protected]@scl.co.in,
Ks. [protected]@scl.co.in,
[protected]@scl.co.in
Cc:
Kn. [protected]@tvsmotor.co.in,
Sg. [protected]@tvsmotor.co.in,
Manohara. [protected]@tvsmotor.co.in,
Kn. [protected]@tvsmotor.co.in)

Greetings!!!

For your kind information myself “rahul kumar dabodhia” belong to panipat-haryana.

Today i brought tvs jupiter from vardhman showroom.

I want to bring to you some important things during purchasing tvs jupiter grand and i am not satisfied with vardhman motor panipat :-


1. I found my tvs grand some scratch right side and same time i informed to present vardhman manager/in charge and shown to all deployed staff but they are conveyancing me that in simple words “ sir this is very minor scratch so ignore it and you know that all 2 wheeler comes in truck so don’t take in your mind and state in local language: — baham ka to kuch ilaz nahi hota sir

And finally my simple ans to present staff if you are stand my side for few mints and can you accept this for new vehicle and finally vardhman auto sales staff is agree to change my scratch part after received another vehicle but still i am waiting calls. I came at showroom with my family and kids..
2. Main speedo meter not readable.

3. I have paid 75000 after discounts and ex show room price is 62800 but in main invoice made just inr 59100 and i feel there is so many gaps here. Because if inr 62800 ex showroom price and my vehicle idv value depend on this and rc cost also.
Representative saying me inr 6000 is for insurance but i found in insurance its amt inr 5386 instead of 6000 s there is another discrepancy

And i found there is no discounts and feel that vardhman auto sales panipat catch ear from another end which is a very wrong practice.
4. Temporary no not provided when i asked it will be sent to your whatsapp no. Then i asked how you can delivery vehicle without temp no. Its illegal.

5. I have paid 75000 after discounts and ex show room price is 62800 but in main invoice made just inr 59100 and i feel there is so many gaps here.

Representative saying me inr 6000 is for insurance but i found in insurance its amt inr 5300 instead of 6000 s there is another discrepancy

6. There is no other option to go insurance of vehicle except liberty and they said sorry we have only liberty...

I checked another 2 wheelers scooty and found that tvs jupiter will be baset but i dont aware about vardhman motors panipat will make fool to us (Customer)

I thought and came at vardhman you give a festival discounts and so i have booked this before approx 5 days but vardhman motors panipat is tooted instead of giving benefits and i loss my money and its a my bad luck to select tvs very very bad.
I want a strong response on that.

Reminder mail sent on 27th oct 19

Tvs jupiter grand edition temp no on 27th oct 2019 around 12:05pm after numerous followups. After 2 days i got temp no. If in case any misshaping then nobodies can take ownership/responsibilities.
1st time i seen any two wheelers/4wheeler gives vehicle without temp no.

But still my another issue is pending which i have mentioned in trailing mail.
Showing a fake discounts when i purchased overall discounts is very useless.
For more details i already clearly mention in my previous mail.

And i am requesting to you kindly do the needful action from your end.
Refer i have paid and claimed amount difference etc.

Even still no response from vardhman on my email also its look very poor behavior from customer.

Complaint number 69416 received on 30th oct from tvs custoemr care but still no reponse after numerous folloup

From purchased date to till there were done 4 services but after every service Our TVS Jupiter worst every time and every time had different issues like in front of vehicle got some noise voice and some time accelerator may work fast, in short, they've not any specific serviceman who had done perfect service or care about vehicle. they all are giving fake promises where we're going to purchase but after purchase, there is no support till now. so kindly tack action on it.

I took scooty pep plus in “param tvs” rc puram, hyderabad on 08th of october and they have given invoice and temporaray registration certificate and insurance on 11october.
On observing found name spelling on invoice done as saraswathy chandram instead of saraswathi chandram. I am roaming to dealer from last one month but no use and poor response from delear.