TVS Motor Company Complaints & Reviews

I have called to hopefarm, whitefield trijal service centre since 11nov 2019 regarding tvs jupiter ignition problem. They came to my house to check the vehicle on 14th nov, and took my vehicle to service centre on 15th (Friday) at 11am to check the problem. At 4 pm they told that ignition kit is damaged and they will give the vehicle after repair on tuesday... To change kit they will take friday, saturday, monday and tuesday... Customers are waiting for service and pay but they take there time to resolve. I am not even sure when r they going to give me back my vehicle.

Hi sir,
I have purchased tvs ntorq on 21 january 2019 from bela auto tvs vasco goa since purchase bike usually used to have a valve problem 6 times since 2nd servicg i took bike to the tvs dealership from where i purchased scooter but this it got engine block problem they are telling me pay as bike in warranty i asked for jobsheet they not giving

One year before i purcahsed tvs sports bike and recently i have faced power coil failure 2 to 3 three times so i just contact with vidya nagar service centre and he told its a manufacturing problem you just contact with your dealer where you have purchased so today i personally went to ameerpet tvs service centre and he is saying they need service report to change the coil and he needs 4 to 5 days for checking the coil

How could i collect all the reports from the service centres where i was done my quarterly services. Its not possible to collect the reports

I request you kindly look on this matter and resolve my issue immediately

Purchased jupiter from your vvk showroom mallathahalli branch on 19/12/2018, this vehicle is frequently problem, recently replace sparkplug and ignition problem, wiring problem, frequently on/off while moving, complainted in your showrooms like vvk and prakruti jalahalli cross, 28/06/2019 it happened in night, non of your service centre supported, my vehicle no is ka 41 en 6441, my name is lokesh bantwal mbl. No. [protected] and vehicle chasis no.0md626eg41jilf7071, it is under warranty kindly solve the problem my mail id is [protected]@gmail.com, same problem is repeated, i am fedup with this problem, kindly replace this newone

Sir/mam,
My complaint no 145840 is still pending and after experiment by service centre, the condition of problem is more worst. I have no more patience and i[censored] have
Any problem, i went to court for justice. I purchased a tvs jupiter on 10/12/2019 and within one year the from frame body detach from its place automatically. After call from tvs motors i went to khyati motors for solution but the condition is too worst after experiment by the service centre.

My new bike is see in rainy season I m going in thane service center they told me in sun water goes out but still there is water n they said you wait 1 month part is came in next month why I was waiting for 1 month I want urgently change my break n tail light with silver cover I m not satisfied with your service it's too lazy

Jupiter classic is sold to customer as an high end vehicle is comparison with the other jupiter vehicle, but in reality, the current jupiter classic is sub-standard vehicle with poor design and poor manufacturing quality.

Right from the first day, there was always one or the other issue.

It started with rear view mirrors, which cannot be fixed tightly and keeps swiveling around while driving. No matter how many times, you tighten it, the mirror handle, just keeps loosening. Though the issue is simple, but very dangerous, as it is distracting and also have safety concern, as you cannot judge the vehicle coming next to you.

The second problem was the fuel indicator meter. Just within few months, the indicator started showing incorrect information. Though the fuel tank was empty, it showed as if 1.5 ltr is left. I got stranded on the highway, because my fuel indicator gave me wrong information.

The third problem was the battery. It just went dead. This was 15 days exactly after the 1 year warranty. The company has refused to replace this as the battery went dead exactly after the warranty period.

Overall the quality of the vehicle is below standard, but is sold as high end vehicle and is charged extra compared to other vehicles.

I hv serviced my aapachi on 25oct for petrol leaking nd they hv changed petrol pipe petrol on off cock nd filter nd i hv paid 4830 rupee but another day the problem is not solved petrol leaking is continuing to after tbat i hv gone 5 to 7 times for that problem but still 25th oct 2019 till 13 nov 2019 my bike is in showroom nd they r saying our stock is over nd will not changed anyting till now so what i do for it sir now i need my bike nd refund of what i hv paid for so reply me soon my contac no is [protected]

My Apache rtr 160, purchase date 4/11/2019 and 500km ride. Back left soker is leaked, piston hed leaked oil and VIBRATION is very highy. Bike sound is change. Solved the my problem.
My contact number [protected].

Dear tvs motors,

I purchased tvs apache 160 4v fi varient from sharma tvs jaipur in october and they provided me accident vehicle after repaint. I compaint regarding such fraud but no action is taken and no solution is provided to me yet.

First i thought only the front mudguard was repainted and they replaced that part but later i realised that the front tank part is also repainted but i don't want to change such part as it will reduce the life of the vehicle. I want the replacement now.

Please solve my query as the dealer is just not want to provide me any assistance and tvs consumer forum is also not able to resolve me query.

I waited 1 month to buy this bike and your dealer just did a fraud. Please look into this matter.

Thanks.

I team,

I purchased apache bike last 2 years back ending sound different last 2 years i visit apache service center not solved for till now. Yesterday i gave servicing normal out side servicing center he was resolved my bike so totally 7k rs loss who will provide amount. Last 2 years anwards i believe apache servicing center only but warest no1 services

Regards,
Amaranth,
[protected]

I have purchased new Jupiter at date 9-4-2019 its running very heavy i had gone to your service center in rajapuri 1st 2nd 3rd service in job card return their your sooty its not good so many time i went their your center but no solution is their for my sooty please sot out my problem

mukul sharma
[protected]

I have submitted my vehical at century tvs for minimal service issue on 8th nov 2019 at 11.30 am and they have assure me time delivery but on 9th nov 2019 i have not got any update from service station, even i have called service center twice after third call they said me vehical is not ready and come on next day, they have ask me to travel around 14 kms person who attended call not awair about the work is done or not and also his answer is very casual servicing work is minimal not major, pathetic service from your company in future will not ref tvs will go to honda

I purchased redeon bike last month on the behalf of khushwant ahuja.
When i was booking the bike i paid rs 1000 in tvs motors showroom jhandewalan new delhi. But they forgot to less rs 1000 from my whole payment.
Now they are not giving me that amount.
Irequest you to please resolve this because everyday i go and request them but they are not responding.

Hello team

This mail is regarding the careless and irresponsible behavior of one of your service center at kolkata which is subir udyog pvt. Ltd. Taratala, kolkata. Actually i had booked my tvs apatche 160 rtr for repairing my bike's gear box as well as change some bike's accessories like gear rubber, headlight, headlamp, vizer, right dumper, shocker oil cap 1 pair and teflon coating polish.
As per the conversation with your representative i will get my bike before 1st of november but on 1st of november the representative denied to deliver my bike and asked more time to fix my bike due to unavailability of the parts. As per the representative due to the past public festivals they were unable to fix my bike on time but sir/ mam it has already being passed more than 2 week of your working days in your authorized service center my bike was there and today i brought back my bike with me in an unrepaired condition after paying total 2808/- for servicing. Some of my question are there that;

(1) my bike has problem in it's gear box but they opened my bike's engine without my permission. Not a single time they asked about it.

(2) without my permission they changed my bike's mobil oil. I had already told to mr anujit auddy that no engine oil will be changed because i have already changed it few days before.

(3) they damaged my mobile stand which was absolutely perfect when i had deposited it to the service center for fixing my bike. Who will bear my mobile stand's damage cost? Tvs or the service center?

(4) without repairing my bike, your service manager handed over my bike to me today noon at 12:30 pm after spending more than 13 days. Who will bear my expenses cost which i paid during this period? I paid 2, 800/- for no work and a faulty bike.

(6) after handed over to my bike to me nothing i got from the service centre means not a single old part i received from them. Even the statement wasn't satisfactory from the mechanic.

(7) last but not the least your authorized service mechanic name "prasanta" was offering me to get fix my bike personally from him in his own place at cost more than the market value of the product cost. Is this your ethics? After complaining to your team manager mr soumik, those responsible mechanics were calling me randomly but i didn't pick anyone's call.

Now i have sufficient proofs to justify my words about this whole thing, so now i am going to book a complaint in the consumer forum for getting the justice. You can verify it by using your cctv footage.

Without my bike i am facing tremendous problems in my office going.

Kindly take this matter seriously and do the needful at the earliest.

Dear sir/madam
respectfully my name mohammad akram i purchase a Ntorq 125 disk My Registration certificate not receive from 18/09/2019 till date pls help me your agency holder abuse me your seller habits are very bad

agency Shri Shyam Motors near block office nainital road bazpur 262401 udham singh nagar uttrakhand

Dear sir my name is tokalanaveenkumar h 4-5-63/1islampura kamareddy sir my vheicle is damaged ur service man very very bad sirvice tvs motors sirvice

Message

From one day my bike is not working properly... Dealer (Nainital tvs motors, khatima) not support me otherwise he not pick calls or talking in bad behaviour... At the time of purchasing the bike he said for servicing so sir i cell the bike but now no response from his side... Totally fraud from his side... If no action take against him then i go to consumer court...

I have taken my new Two wheeler from KALEIDO MOTORS, Mahadevapura, Bangalore (Dealer Code :11845) through the Sales Executive (Phone No : [protected]). And the sales executive told that the Rate of Interest with Tata Capital for Two Wheeler Loan is 11.5% PA. I have confirmed the same from the Tata Capital Sales Representative (Phone Number : [protected]).

* *The Banks are providing the Personnel Loans at the Interest Rate of 11% to 14% PA, but Tata Capital is providing the Wheeler Loan at the Interest Rate of 22.82% by Submitting all my Salary Slip, TDS and Check Leafs etc.**

Loan Account : TCFTW[protected]
Loan Amount : 70580.00 INR
Rate of Interest : 22.82%
Tenure : 24 Months
EMI Per Month : 3690

Then I was shocked, after the receipt of the Welcome Letter from the Tata Capital, which says that the Rate of Interest is 22.82%. And I have contacted the Kaleido Representative and Tata Capaital Sales Representative, they told that it is not 22.82% and it is 11.5%, which I was reading in the welcome letter is wrong it seems.

Then I have called the Tata Capital customer care and they are not provided the proper response for my enquiry. I had again chat with the Tata Capital Sales through WhatssApp by sharing the Loan details by comparing the 11.5% interest and 22.82% Interest. But also not provide the proper details to me.

I want to know, The Kaleido Motors and Tata Capital are cheating all the Customers like this or only me. No other customer should not cheat by Tata Capital and Kaleido Motors.

** Kindly ask your Sales Executive to convey the Genuine Information to Customer**

*Attached Loan Details*

My Name : Nidhin
Phone Number : [protected]

Hi, my father bought our tvs jupiter on 4th may 2019 and now facing a problem with the button start. The local mechanic said that 'battery' is not working properly and asked me to replace it with a new one. As i checked on google review, so many people are facing the same battery problem and not happy with the service from tvs.

Can you please let me know if i can avail of the guarantee replacement from tvs side?