TVS Motor Company Complaints & Reviews

Sir i buy my vehice at vizianagaram on 21 jan 2019. And i recently shifed to hyderbad for job purpose and i have a complaint about shockabsorber. While purchasing the company can sevice through out india but i faced problem replacement of that part. I go to ramcor tvs severice centre for replacement but they reject. Because they asking min 1 time service on that service centre. And manager was also so rude behaviour. So please tell me how this can be solve???

My tvs radeon bike shoker is not working from 2nd weak of purchasing. I submit complaint to surbhi motors (Showroom dealer) in ambala city, haryana near baldev nagar.. But they are not cooperate me to solve my problem. My problem is still pending.. They give me lollypop every time. I am not happy with services of (Tvs motor), (Surbhi motor) ambala city. So please solve my problem as soon as possible

I am madhu bhandari live in mandsaur (M. P.) i bought my scooter on 05/11/18 since then. I am facing problem with it. I take it to the service center and their repair it but the problems come back. Eight months scooter battery changed and five plug changed. Your service center mechanic not solve my scooter problem and i facing the issue day by day nobody can response me and i habe exchanged the same for the sccoty, very bad scooty i purchased from it, i request you to solve this issue as soon as possible, my mobile no [protected]

My bike was bring to sd tvs service centre (1/486, gt road, block e, ghisa, dilshad garden, delhi, 110095) on 4th august 2019 in accidental condition.
Further, claim process was initiated.
My bike was inspected with claim amount of 25000rs by insurance company as i recieved message from iifc insirance.
I laterly visited personally to the company on 10th august 2019, but my work wasnt started. Then i revisited on 23 august but again my bike was in same condition, no work at all
Its been 16 days my bike work hasnt been started.

Dear sir,
I am complain about my bad experience hapend in tirur tvs showroom named as moopan tvs. On 7th august 2019, i had registered a complaint, docket number 167, on my new appache 160 4v red, for changing oil, to change gearshift oil seal and minimal checking for my bike. Sir i had called many times to know about my complaint. But nobody responted to my call.
Bellow i will attach the screenshot about my call history and the photo of my docket.
Hope that you can solve my complaint about bad behavior of the moopan tvs, tirur showroom and service department.
Thank you soo much sir.

I bought jupiter last year from s. K. Traders. Around after one year i checked that there is milage problem in my jupiter. It givers 20 km./ltr. I visited tvs service centre dynamic motors, navada regarding this milage issue 10-11 times. Every time they serviced my jupiter and said that now it gives 40km/ltr but everytime when i checked it gives 20-23 km/ltr.

10-11 times for same problem. It's really surprising that the problem is not solved after so many complaints.

I can't understand why? I m still waiting to solve this milage issue.

I just bought a tvs jupiter from showroom opposite maruti udyog at old delhi road and amount was paid in advance on 22/8/2019. Due to my busy schedule, team told that they will deliver the vehicle at my home address.
On 23/8/2019, i got my vehicle and was told that bills and paperwork will be done at evening and the delivery boy left the place.
To my utter surprise, the speedometer was not working... I have already raised a complaint at showroom.
I need a proper justification as why the meter was not working? How will i know how many kms and at what speed the jupiter was used?
As per the rules, a new vehicle speed limit should not be above 40 and first service should be done within 500-650 km.

Who is going to take responsibility if something happens to the engine in future due to your negligence?
I need a proper response or i will take it to next level.

Regards
Dr sana

I bought apache rtr 160 1.5 year ago. They didn't do even 1 and 2 service properly and after complaining they washed my bike. After some few months the engine head started leaking i asked service center to replace the engine head and they lied me they changed it without actually changing it. They improperly adjusted my bike chain and ruined it and now they are blamming me for that. Please don't buy tvs bikes if this is the way they do servicing.

Hi,

My name is mukesh kahtad
I purchased below tvs jupiter grand model as on 06th apr 2019 from nxg wheels dealer
I havent received servicing booklet from seller yet. After completing payment.
Please find below dealer address
Nxg wheels
Shop number -4, hare krishna society, manpada road, near pandurang vidyalaya, dombivali east - 421-201
Contact numbers[protected]/[protected]/[protected]/[protected]

Dealer is demanding extra money from me as he is saying he paid extra amount for passing of vehicle
Dealer did not communicated with me while the time of purchasing vehicle about extra money
I have paid complete amount of jupiter grand cost

I could not make any servicing of my jupter vehicle yet, as i did not receive service book
My vehicle is not working properly due to non serviving.

Mukesh kathad
+91 [protected]

I have given my tvs jupiter on 17/08/19 for insurance claim but till now my scooty is standing in tvs service station and they are not doing anything with my scooty and i have called the ifcko tokio company for inquiry about my insurance claims and they said that their are no claim registerd with your vehicle so i want to know that when will you my vehicle.

Experiencing very bad services from Doon TVS GMS Road, Dehradun and now feeling that there is nobody to take care of TVS customers. Actually nobody is taking interest in customer complaints. My TVS scooter did not visit their dealership for service and they have entered in the system as service causing lapse of my service

Dear team
I was serviced my bike tvs star city +dl3sdl7094 name of sandeep bartwal, from your dealer ahinsa motors okhla phase-01 on dated 22.08.2019, i was surprised and shocked with your service that still now a dealer can provide this kind of pathetic service to the customer while the automobiles market is been on its high degrowth. I was tell your advisor that there are some problems i am facing,
1. Speedometer not working (Bike in extended warranty taken from om tvs). But no one tell me that rather they check it or not.
2. Clutch switch check (Problem resolved)
3. While applying brake light comimg in meter (Not rectified) no one bothered to inform me is this the part need replace or what??
Can you people tell me please how i can get this resolution otherewise i have take other steps but i will make sure that it will effect on your brand value.

Regards
Sandeep bartwal
[protected]
[protected]

I have a motorcycle of tvs star city 2016 modal in 2018 my bick has some engine problem for that they change everything of the engine for that o pay more than 15000 but after 6 month I got that problem again so they are not want to solve my problems that show room is on Neelam bata road and the name is om service center of tvs moter in Faridabad

My Name is Saqulain ezaz and i bought Apache RTR 160 4V ABS from bhawani motors Darbhanga Bihar on Mid month of may, Just after one month ABS stopped workind and speedometer too around 1800 km and i have already registered so much complain and it took around 2 month to have a look on my problem and still i didn’t get any solution . How much you would take to resolve a problem its already been 2 months and if due To AbS not working if any accident held the. who will be responsible for that .. How is the worst service you are providing . Today i got a call from bhawani service center that please come your queries will be solve and after wasting my full day still did not resolve my problem. the worst service i have ever seen from TVS. You have appointed staff or engineer who dont get a what is the actual problem. and I have face this problem since last 2 months and most interesting part that in this may 2019 i have bought this bike.Please i want to know who will be responsible for that if i face an accident due to ABS. Please resolve my issue asap other wise replace my bike if you cant make it.

We have a problem of oil leakage from the clutch. The bike was given to golden tvs vengallor post thodupuzha pin : 685608, phone no:[protected] service centre three months ago. The bike was not repaired till dated. They informed us the reason that the clutch related parts were not available. So i kindly request you to take more attention in this case and help me to get my bike repaired as early as possible.
Yours faithfully.
Suresh as.
[protected]

Hi,

I bought tvs ntorq in the month of february 12, 2019 and i have been paying the emi's regularly. I have already made 5 emi's. Now, i want to do full and final settlement with the remaining amount, so i got a cheque in the name of tvs credit services of 70, 000. When i went there to do the settlement, the staff says that they are not going to give back the remaining amount. The staff say me to get a new cheque for the amount (58, 000 approximately).

I called back to customer care people and they assured me that i will get back my money if i do full and final settlement with interest deduction.

I request you to please look into this as soon as possible and revert me back.

I have purchased tvs wego in march 2018 for my daughter, when i have the vehicle for first service, i noticed vehicle is pulling one side. When i informed service centre, they said it will free up once it clocks 1000km. Now it's 2900km and the issue still exist. I have changed the service centre and they said fork got bend. Unhappy with the quality of the vehicle.
Check and do if something can be done

I had purchased jupiter from karwar akshay motors on 18.03.18 since 2nd day its giving
Me a lot of issues as some kick sounds during rides, service people took about a year to resolve this problem, n i was irritated with my purchase, then my battery started draining,
Even battery issues were not solved on time, my horn raised problem, now its giving starting issues, jus tel me wat should be a purpose of a scooter, if we have to take it service 10 times a month, then when do we do our work, n u know at the end of the day issue is not solved. Hence i m fed up with this vehicle jupiter zx i want to complain against tvs motors in consumer court.

I want your reply at the earliest.

Thank you
Rajiv naik
Karwar

I had gone to ashtavinayak motors, 272/2158, link road, goregaon west, near motilal nagar, near sidharth hospital, mumbai-400062, maharashtra as he is the tvs authorized service center.

I purchased my tvs jupiter 110cc basic on[protected] according to the purchased date my vehicle is in warranty and i have also run my vehicle only 732 km with in 4 months

Worst service, as i was gone to service my first free servicing he first told me that you have to pay for engine oil, simply i agreed, he told me total bill of 560 but i contacted other authorised service center they were charging 360 rs for the whole, then after completing the service he said there is battery issue then i said what to do he said that you vehicle is in warranty you have to just pay 200rs as a processing fee then i simply said yes ok then he temporarily put another battery which was in working condition then too my self start was not starting then i was caution that the battery is in proper condition they had done some thing in. Then they said me to bring a photo copy of rc book, gst bill, and insurance copy to proceed, at that time i contacted tvs customer care they said if your vehicle is in warranty i. E 24 months or 24000 km which so ever is first then i said those same thing to him pankaj upadhyay (Manager) of service center at that time he was threaten and said we would see all up and downs then he asked me too only pay150 rs then i understood that these money is definitely going to manager's pocket the i told him i am getting replaced for free my vehicle's battery is under warranty then too he refused. I said i dont want to make battery now i dont have time to wait i will make some other time as these service center is nearest to me i was relying on them, remembered at first he told 560 rs as a engine oil charge and other oil charge when i move to the counter for payment they made a bill of 450 rs which was a lose hand written bill then i asked for proper gst bill they said it will take time, i asked how much they replied 30 minutes then i said i will wait for half an hour here, after half an hour i again gone to the counter and asked is my gst bill ready then they said the keyboard is not working it would take 3 to 4 hours to repair it, then i said then would pay you after 3 to 4 hour then they objected they contacted someone (Mr. Devendra) and he said that we will mail you the bill they mailed me the bill after 7 hours but the bill or the format they sent is not opening in my cell phone, i am still not confirm that the bill is original or not.

In short, my battery is in warranty then too he is asking for 200 rs in the name of prosseing fee, but as i contacted tvs customer number - tvs team said these is no such charge he is fooling you don't pay a single penny, battery is replaced free of cost as also mentioned in the warranty book

This is to inform that My bike throttle cable broke today (20/08/2019) Morning while I was driving in the busy road and I felt so bad about your product quality. Because I purchased on February 2019 only. And again its aggrevate my mental pain when your people asking for Rs.50/- for service charge. Because Just three days back only I did service in your Tvs service centre.

I need a explanation from your side what is the expiry date for throttle cable or how long can I use that?

I am planning to file a complaint in consumer court.

Below details for your reference

Model:TVS Apache Rtr 160 4v
Reg. No. TN31CA6715
Chasis No.MD637AE78K2AM6120.
Dealer Name: Arun Enterprises.