TVS Motor Company Complaints & Reviews

I brought new tvs jupiter in sri venkateswara agency, rasipuram at 10 months before. But now selt start is not working. I sent to service department. They said battery problem. How could have a battery problem within 10 months. I sent a service before 10 days from now. I couldn't get this. They said battery is not coming. I am totally disappointed with their services. Kindly consider my request.

I would like to lodge the complaint against avain auto private limited, baroda as i received the faluty vehicle (Jupiter grand). After getting the vehicle delivered in a week my both tyres get punctured 5 times and when i visited to the deler no one bothered to look in this matters as i received the faulty vehicles and after long conversation and a myriad of visits they are agreed to change only one tyre and they did it and after changing the one tyre with in 7 hours again my tyre get punctured so i visited local tyre shop and he discoverd that air nipple was faulty and he changed it, and to do so i have wasted both a plenty of times and money, and still my front tyre problem remain the same. Please find the attached pertinent video as a reference.
If this matter won't be slove asap, i will lodge the legal complaint agints the deler.

Nilesh patel
[protected]

I am working as a senior section engineer in railways. I have three decades of relationship with TVS. My first bike was samurai followed by Victor and now TVs Jupiter. I had purchased TVs Jupiter 2 years back and the scooter has travelled hardly 12000km. I had carried out all the services and presently I had entered into an AMC with the dealer AKB, Calicut. now after the recent service I experienced heavy jerks from the fork and yesterday I gave my scooter for check up at AKB motors Calicut. Now they told me that ball racer is damaged and has to be replaced. How is that a company boasting about TQM allow to pass an inferior part into its products. I can assure you that my usage of the scooter is less and that too on good roads. My aspiration about TVS has taken a beating. I would appreciate if you could conduct a root cause analysis so that inferior parts do not enter your products. The defective part can be obtained from TVS AKB Calicut dealer for analysis. Hope you would upkeep my faith in TVS.

I was going for purching tvs ntorqe125 in miraroad east tvs-matrix motars, but not attend proper and and not provided information properly, i m interesing for tvs ntorqe125 but salemen is not good, salesmen name told me mr. Kartik.,,, my mobil [protected] ankur bhag at, sir want tvs ntorqe 125 but mira bhayander tvs matrix motars salesmen mr. Kartik not good, arrangement other options for me,

Dear sir,

As per the advertisement shown about tvs sport was 95kmpl due to which i had purchase the vehicle in march 2018. But after purchase i came to know that there is much problem in mileage which i m getting is of 45 kmpl to 50 kmpl maximum and every time i visit the service centre after doing the service they are telling that sir this time u will definitely get the average for your vehicle but there is no changes till now as they have already replaced my tank and carborater also but then also issue not resolved.

So request you all to kindly look into the matter and also guide me what need to be done further as my only expectation is that is should get the average till 70 kmpl (Not as much as they have shown in their advertisement)

Thanks and regards,

Sunil

Its 4 month now and running 4k
It is worst appache 160 4v and after sales is really bad as i had front suspension leak after a month of buying and then got replaced oil sealed twice but the problem is not solved, however i requested them to replace suspension inner tube which was got replaced 10 dec and again 29 december suspension leak so i told my problem to arjun showroom in charge and raju (Naxal) but they have no sampthay towards to customer and said we will see... They just replaced oil selad again on my cost and said everything is fine... Being a customer new bike having same problem still exists and there is no solution from tvs... I heabaly request not to buy this model apache... There is pick up and gixxer 150 is beating this bike... I request consumer care to resolve this problem by replacing whole suspension as it is repeating same problem again and again.

My bike number : ba 98 pa -6971
Mobile : [protected]

I have wego 2012 model brought from kubera motors hsr layout. Never had a ny issues so far, but this time during the service my side mirror and centre stand is broken and when asked they said during the service it got broken and they replaced the side mirror and left the center stand as it is broken and they said it has to be replaced by me.

Why i have to replace when this was broken by the engineer.

Please check and let me knwo

Karthik

Dear sir,
I repaired my Jupiter zx
from(28 Oct 2018)
innovative Automobiles
B5b, kantilal Maganlal Estate, Grd Floor,
Lbs marg, Bhandup west, Maharashtra,
Code:27
Contact: [protected], [protected]
[protected]
E-mail: [protected]@yahoo.in
They replaced left side damage panel with new one, both RH and LH yoke, yoke Patti. Out of this they mention only LH pannel to insurance claim .so claim was settled under value
Now after two month its clearly seen that pannel was not replaced with new one it repair by denting and painting only.
I take opinions of different garages and conferm it.
Please take action and compensate me attachment -: images of damage panel and final bill
From
Kishor narsule

Actually I had purchased tvs ntroq scooty before two months but I haven't got my registration number till now agency name is aakash ganga auto mobile hajipur vaishali and also the tv customer supoorts are not responding properly..I had called in tvs customer approx 5 times but they are not respond and solve my problem.

महोदय
निवेदन इस प्रकार है कि मैंने दिनांक 14, 10, 2018 TVS Sport मोटर साइकिल खरीदी है सितारगंज जिला उधम सिंह नगर(उत्तराखंड) पिन 262405 से।।
मोटर साइकिल सीरियल नम्बर MD625PF53J1G53676 है
रजिस्ट्रेशन नंबर UK06A8635 है
इसमें परेशानी यह है कि इसका स्पीड मीटर 599km पर फस गया था एजेंसी में रिपेयर कर दिया 1Km चलने पर मीटर रीडिंग 600 मीटर दिखता था अब मीटर फिर जाम हो गया है और उसकी हैड लाइट का फोकस भी एक साइड को है जिसकी शिकायत करने पर मैकेनिक बोल रहा है इसका बल्ब बदलना पड़ेगा जबकि यह कम्पनी से फिट होकर आया है ।।
बार कहने पर भी कोई सुनवाई नही हो रही है।
पिछले 30 दिनों से बार बार जाने पर भी मीटर नही बदला गया
धन्यवाद
नरेन्द्र सिंह
[protected]

Hi team

Here narendran

Had huge dialoma with 150 to 200 cc after drove the apache came to the conclusion my next bike will be apache, amazing power delivery, braking, ergonomics fully delighted with vechicle i would like to congratulate team for an outstanding performance.

And i have to share worst experience in ramkay tvs adyar chennai bank staff.

Regarding apache 200 v 2.0, enquired with sales person explained the vechicle specification, arranged a test drive.

I'm asking what are finance are available they suggested me 3 + banks for finance specifically asked tvs finance, due to sales person engaged with other customer.

Hdfc bank staff m/s aarthi came and explaining about tenure and interest rate and ip. She conveyed the terms and conditions and after a month, we will give the rc copy

I asked her doubtful? Once hypothecian process are finished rc copy and key surrender to the customer. She asking with the casual kidding manner, "do u know what is rc copy"

Im going to purchase premium segment top end bike. Don't even know what is the rc,

And complaining with sales person she's behaved like this, he said we are not responsible for. She is bank staff, so it will not affect with ramkay tvs

No one should apologize me.

This is the way u behaving with customer. Its not fair. Terrible experience

Fyi

I'm also working in a same automobile sector and customer satisfaction department in four wheeler segment.in one o[censored]r group companies.

Give me a valuabletraining.

I hope this bad experience will not repeat with another customer,

Hereafter i won't come with ramkay tvs.

Im just heading with japanese automakers.

Thanks for all

Regards
G. Narendan..

Actually I purchased tvs. Ntorq on may 17 by December 17 the self didn't took bcoz of battery drain...they said for battery replacement I took 10 -15 days but.tday I went to showroom bcoz 12 days over ..but still they r not responding properly I dono .worst experience I had with tvs

I PURCHASE TVS 160 and suddenly I see many difect, i aproch SD MOTOR DELHI and 25-10-18 he says the problem suit out, after 2-3 day i the problem as it is, I contact customer care many time but no response
So sir pls my problem suitout
Your faithfully
Kailash puri
Mob-[protected]

I have given my tvs jupiter (Dl8s cc1287) on 22nd nov 2018 for insurance at your tvs mangolpuri center. It was almost a month that my jupiter was at your center. Insurance was already approved by the insurance company. Mr. Vicky the agent is handling my scooty over there. When i am calling he said that will give your scooty after 4days, after a week... And so on.. Now i called today and spoke to vicky about my scooty then he said he will let me know tomorrow.. Is this type of service you are giving to your customer and harassing them for the same. I have scooty but i can't use because of you people. And for that i want compensation for the same.. And also i want my scooty back within 2days.

Hi i have took ma new tvs ntorq at ambattur svs tvs motor on[protected] i had very worst experience about it they jus delivered only my bike not even a number plate attached to it and i asked for service book they said me to collect on Saturday if i called for asking ma documents they are nt picking ma call also svs tvs jus irritated me much ...i came here by my friend reference here after i wont prefer this svs anymore to anyone tq fr this worst experience..

I had left my scooter for servicing @ hbr service station, meghdoot motors bangalore on 20-12-18. There was an issue with the idle jet which had been blocked. I requested the service crew to clean the jet when cleaning the carburetor. The guy said, it cannot be cleaned i need to replace a new carburetor which will cost me rs 3000/- and above. When i protested and refused to submit myself to exploitation, he had done some servicing and the bill was rs 1070/-
My scooter number ka 53-ee-1013
Service outlet: meghdooth motors pvt ltd.,
152/228. I block, 80 feet road, opp to hp petrol bunk, hbr layout, bangalore 560043
Now i decided not to go to that fellow who is money mined and exploit gullible customers. I request you to investicate and take approrpriate action as this attitude will move all customers away from tvs products
My name is natarajan[protected] [protected]@gmail.com
Hrbr layout, 231 -4th a cross, 3rd block bangalore 560043

My name is martin thomas. I bought an apache rtr 2004v on 22 may 2018. I am doing all my services through authorised service centres. But at 2500 kilometers both the chain and sproket is damaged. But the problem is considered by your dealers after almost 8000 kilometers. Rear wheel bearings and chain bearings are replaced due to complaint. The sevice centre mechanics told me it is because of manufacturing defect. My clutch cable is broken when i was riding my bike and it caused a serious accident and injuries. I never heard such an incident before. Afterthat my ctuch plate and pressure plate become damaged at 11000 km. Dealers told me it is also a result of manufacturing defect. I need a replacement of product. Otherwise i will file a complaint against tvs motors in consumer court. Because your customer care executives told me to do so.
Solbe my problem immediately.
My contact no : [protected]
Email id : [protected]@gmail.com

Hi,
I have been struggling with issues related to vehicle performance, vehicle body issue and substandard accessories. The dealer staff along with mr. Praveen have been turning down my concerns since 8th day i have started complaining. Praveen who is territory manager, has literally been disconnecting my called after the first. And no reply for my email.

The vehicle has been not performing well soon after 8 to 10 days of its purchase. There has been noise in the body in movement, head lamp dome has some black melt down residue, jerk in the acceleration, accessories are all amateur low grade finish, substandard and moreover the fiber body under the dashboard above foot rust look like a 2nd hand and fixed somehow that is coming out misplaced, challenge mileage if crosses 20 kmpl, shock sound even in a small pothole whereas it’s a 12 inch wheel, all were noticed one after the other in 2 months time, i did mention these to sales person during the delivery and at every point but they said “you don’t worry sir, that is not a problem we will address and fix them, we are here to help you in the service”. Since i did not get a satisfactory response from person in contact at arunagiri, this caused me to delay the first service as well. But then the same issues were reported to the prakruti service center, mekhri, the vehicle was just given to us eod saying everything is fixed but dome is not available for that i will have to leave the vehicle once again for a whole day. By the time i reach home, i found vehicle was all the same as before service, but later on after around 4-5 days screws and bolts started missing from the vehicle, i found them to be loose and falling out. I one again reported the issues to the arunagiri sales person who promised me 200% quality and support at the time of purchase, the service engineer advices me to pay the amount for the dome as its is damaged. I lost my patience and had to argue with the sales and service manager. Both promised me 100% assurance of giving me a best quality looking and performing vehicle, but after keeping the vehicle for 3 complete days, the vehicle still looks the same it is just that they have slightly tightened few of the inner parts, washed and opened the dome to clean the residue. Whereas they had promised me of replacing the accessories, dome dashboard body and to give me a written attested note from a tvs engineer/manager saying pakka true qa certified vehicle to be safe and suitable for the ladies to ride and to pick and drop kids as wanted by me.

Do i have to suffer after buying a substandard product, am i wrong in looking at the safety of my family and buying a brand new vehicle paying in full cash, emotions apart, but still i wish to say i am not demanding anything more than what i have paid for. I want a standard good fine piece of vehicle that is coming out of a showroom. I have seen read about wego, only then i have purchased and suggested to my friends, but unfortunately their vehicle is a class and really fascinating looks and solid performance difference is that its is from kubera motors.

I retreat i should not have thought of indian make, and never never would have dealt with tvs atleast.

Rubeena khan
Bangalore

I was purchased TVs jupitor on may 2018.. And the vehicle was used 7000 km now..all the services was done up to date..after the 3 ed service the battery services not working properly..contact the service center they ask me to change the battery..can you explain what's the problem

Hi,

I have been giving my bike for servicing at shanti tvs (Chilkalguda, secunderabad) from past 6 months. At the very 1st month at shanti tvs, when it was third free service i have been telling them that there is noise in the handle which is coming from cone set, asking them to replace it. Mechanic at the service center told that it was loose once the servicing is done he will fix it. However after 2 days there is a noise in the handle again. I went back and asked them to replace and they said to come later as there are other bikes. I thought i can do this for next service and took my bike again for fourth time and guess what again they ignored and did a normal servicing without having a look at handle cone set. As this shanti tvs was near by my home i was giving my bike for service there, while in this process my disc brake was not working and i had to take my bike for servicing for fifth and last free service requesting them to change cone set of the handle and oil in disc brake. For my surprise even after so many request they dint even bothered to look at it and did a normal servicing. I never thought a brand like tvs will have such pathetic customer service, i just want my bike to be serviced properly, coke set and disc brake oil needs to be replaced. Just because it is a cost to the company in free service you cannot ignore issues like this, what is the purpose of free service when parts of the bike which are covered in warranty is not replaced or repaired. I am really disappointed with this service i want someone from tvs to contact me and get this fixed asap.