TVS Motor Company Complaints & Reviews

Service not on time. Nothing repaired (Clearly mentioned earlier), only washed. Dont have spare parts available (Indicator lights)... Scheduled delivery was 4 to 6 pm... I reached 5pm, they made me wait for more than 1 hour, then started changing engine oil. People r loitering, making jokes, not listening to manager.. Manager is gossiping with lady employees. Overall pathetic experience. I will never visit this centre again.

Regards
Avijit ghorai (Apache rtr 160 : wb30y8085)
Ph [protected]

Service centre : shree tvs, p-53 taratala road, kol 88, west bengal

Sir/madam,
I mstr siddharth yashwant marathe, had booked tvs apache rtr 160 4v on 3rd of january in tvs hare krishna showroom mumbai kandivali mahavir nagar and i was promised that i will receive my bike with registered number on 17th of january and the full payment was made on 10th of january and i was also given a confirmation from the showroom on 13th of january that i will recieve my bike 'with number' on 17th and today they are saying that they never said this and i will get my registration number on 22nd of january

The employee's names are as follows :- ashwin
Rohit

They had given me the confirmation
Now i want tvs to take the according actions "as of false dead line provided" and please inform my via mail.
My email address - [protected]@gmail.com.

I hope i will receive yours needful response thank you.

This complaint is made against rs tvs siliguri authorised dealer of tvs vechiles in siliguri dist darjeeling.
They dont do servicing at all. I have seen this with my own eyes. Normally they will never take any vechiles for servicing after lunch they will tell you to keep your vechile and take it the next day or else come tomorrow. This is a personal experience that i would like to share i went to rs tvs for servicing of my scooty at 10am in the morning and i was 6th in line. The person who was going to check on my scooty took the vechile at the service centre at around 10:30 am and he was not aware of the fact that i was personally present in the waiting room and was watching him. Intially i just complained about the brake they had recorded this in my job card and this guy only looked at the brakes and placed the scooty on the servicing stand for about half and hour and did nothing wss busing talking and fooling around with other employees. Then after sometime he straight away send the vechile for washing without even checking the mobil the air filters and other routine checking that has to be done during a serving. He did not even check whether tires haf enough airvor not. I went straight to him and i told him that you did not even check the air fliter nor the mobil you basically did nothing he got a bit shocked and then he checked the air filter and it was worn off. This means that the filter wss not checked in the previous servicing as well. He changed the filter and did not even bother to look at the mobil. He send the sooty for washing and i received my scooty at 2 pm. This means they took 3 hours to wash the scooty. More over i was undergoing a paid servicing. Worse servicing ever. They will only call you and ask how was the servicing and stuff if you are not satified they will ask you to bring the vechile back tobl the service center and again waste your time.
Thanks & regards,
Subodeep chakraborty
[protected]

Hello Sir /Madam
my motorbike is under warranty. KM reading meter is not working with in under warranty . but i complaints many time but service center is not response. i think i choose very bad product. this product is very bad very bad experience.

There was an issue with the petrol tank cap of my tvs jupiter. I reported the issue to the manager in charge while in first servicing on sep 18. As per him there was an issue with the petrol tank cap. He suggested me that we can't solve it of the petrol tank cap, so i asked to solve it the petrol tank cap of the scooter. I reported back to the manger, again he told there an issue with the battery and it has been quite a long time i have reported and there is no resolution for the same.

There was an issue with the self-start of my tvs jupiter. I reported the issue to the manager in charge while servicing on dec'18. As per him there was an issue with the battery. He suggested for change of the battery, so i agreed to change the battery of the scooter. The showroom took almost 15 days to replace the battery and deliver the vehicle to me. After getting back my vehicle the same issue was faced within 2-3 days, i reported back to the manger, again he told there an issue with the battery and it has been quite a long time i have reported and there is no resolution for the same. It quite frustrating to visit the showroom on daily basis leaving my job and no help is provided by the showroom team to resolve the issue.
It has been almost one and half month going to and fro with the showroom. I can’t visit the showroom continuously as it is hampering my job and is totally a headache. The showroom failed to give me resolution in the first attempt, the main reason can be that a new battery has been not provided to me while delivering as promised by the service manager. So i request the team to look into this matter and provide a resolution to this as soon as possible as it is affecting my day to day life.

Hello, it's me santhanavelu from ayanavaram. I want to buy a scooter from tvs. I googled for the number of mishri tvs anna nagar and called the number given in the net. A lady picked up the call and i asked her for the details. Since i have quite good knowledge of. 2 wheelers, i found that all of the details she provided me was wrong. Inspite of clearly telling that scooty pep cannot be 110cc and its 85 or 90cc, she was arguing so rude and i requested to transfer the call to someone who knows about the scooters. She was not ready to give the phone to anyone and i sister me to speak with her as she knew everything. I asked her to first speak softly and not to grumble like a person in fish market but she still continued the same and finally i asked for her name to complaint to higher official for which she said she will not tell her name and disconnected the call abruptly. I really don't deserve these kind of cheap response. A strict action needs to be taken on the particular person so that she never does this with any customers. The call was around 6:30 or 6:40pm. My number is [protected]. I need a call back to tell how cheap and bad the sales woman spoke and request to give atleast a basic tray to the employees. """a saleswoman in an authorized tvs dealership doesn't about their own product and misleads customer with full of wrong i formation""". I need a call back!

Very worst after sales service. Stallion dealer mr. Pradip goswami of chandkheda branch sales vehicle by promising good thing. But when i go for free service they always send back. By saying that they are not having time to do service of vehicle.
Any afterwords sends message that your free service delay will reject in warranty.
I will definitely file a complaint in consumer forum

This is Ajesh Jangra From Gurgaon(Hr) My contact no. is [protected]
I have brought a Tvs Radeon Bike from Choudhary Motors Gurgaon(HR). From first day it has battery issue due to this Self Start Features is not working properly as well as kick is very hard also. I have visited several times at their service Center but they denied some times But on 22 Dec I visited there So finally they agree to change my bike's battery but i did't get my replaced new battery till today they are making excuses to says please wait for few days. Now days i am riding by bike without battery. Nobody take reponsibility Mr Soffik Khan( is the manager of Service & Repair Department of Choudhary Motors.He is also making me fool and also not taking the "Hard kick" issue seriously So please taking some step to sortout my problem.

I had purchased Apache 160 from sabita auto agency Samastipur in 21/02/2014 .
My vehicle number is br 33n 9232.
The issued chehis number is not matched on my registration card . When I talked with Sabita auto agency he didn't response he had bothering us ..I am suffering such as many problems because of my chehis number number doesn't match...
Do something about it
Thanking you
My contact number- [protected]

I am talking about lonavala tvs service center they are worst service center of tvs they just loot customer and instead of synthetic oil they transfer the semi synthetic oil in synthetic bottle to chrge money they dont service properly i request tou to please close the service center Nd chrge more money more than mrp price

I purchased apachi 160 4v on sep 2018. On 1st jan 2019 my bike engine ceased due to valve bolt loosened and strukc into gearbox. The bike runs just 2400 kms only. I left my bike in tvs showroom at hosur. And they told me to service the engine but i'm not interested ti service the new engine within four month of purchse. So i would like get refund of my money or new bike or new engine endorwed with my rc.

I gave my vehicle tvs zest 110 for its first free servicing on 6th jan 2019. The service center informed that various things were needed to be done on my scooty which included oil change, engine flush and b. Coating (This one was performed without my permission). I was being informed that all the charges totaled to a sum of rs. 750. The charges for engine flush and gear oil were not being told to me and i was told that these services were compulsory.
When i went to receive my vehicle the receptionist and boy in charge of servicing acted rudely with my dad and were pushing all the blames on me.

According to my information all these services should not have costed more than rs 500

Following are the details
1. Vehicle regn no : mh48bg5330
2. Vehicle chassis no : 15615
3. Invoice no : vsw/06926/18-19
4. Gstin: 27abbfm1374r1zr

Hello just tell me about engine oil charges 12grams oil charge us 650 and also charge balancing of front and back tyre and ur service executive always charge motor chain washing i dont think someone take chains washing and balancing charges and washing of the bike is very poor shamefull service when i told executive they always not talk in good manner and washing of the bike not good i m not satisfy with overall things like charges and service when anyone pay somthing for it atleast he want satisfy and worth of it but now my case this thing not happen so reslove this asap for more information call me at [protected] and when i told service incharge i will complaint this and they said do whatever you want to do i m not afraid so very poor and shameless service and people thankyou.. Hope u will resolve my query as soon..

In trijal motors, marathalli i gave my bike for service. They took 3days for service and the bill i got after 3 days 6232/- rupees and i personally called them to ask the delivery time. After paying that much money still the problem exists. Service also not good, bad explanation about the charges. They are charging for each service seperate and general service seperate. Bad service.

In tvs service centre the oil printed rate is 270 and they charged 290 from all customer .this is very wrong things and take action they doing wrong please take action seriously they told me the stock of oil is more so firststlly they removed old stock this is very bad..

Hello,

Today 5th january, 2019 i have serviced my tvs aapche rtr 200 in a service centre in pune. (The shelar tvs, bhelkenagar, kothrud, pune, maharashtra 411038). I had really bad experience over there.

I will explain the incident in detail, these guys were continuously calling and messaging me to come to service. They said we have facility of express servicing which will give your bike in just 2 hours. So i went today in the morning 8 am so that i can get express service as explain to me over the call by their representative. I was the first customer who came that early there. Then they took about half an hour to make my job card. Now after that when i asked them what is the expected delivery time they told me to come at 1pm. I said i am the first customer today and i am giving my bike for express servicing why will it take so much time. Then representative said express is available only for unpaid servicing.

If its only for unpaid servicing where to much work is not there, then why company is doing false advertising?

Then another representative interrupted me and said ok we will give at 11.30am. They took all the queries and given me rough estimate that it will cost near about 2000 rs. While writing he said our boy will call and ask if there is any problem in break pad, spark plus or air filter and will take permission from me to replace it.

I came home and i got a call from service centre saying your break pad and air filter needs to be changed. I asked them how much will it cost, he added 500/- i said don't change air filter only change break pad, and how much will that cost he added first 300 then 350. I said even that also i don't want to do. Discussion ended here.

Then i went to pick up my bike at near about 1pm, because i know these guys always take 1-2 hours extra god knows why? When i checked the bill i was shocked they have added break pad replacement charges as 300 rs. I said i haven't said to do it. Then representative came and said these are only consumable charges for polishing and oiling the old one. Now if new one is coming at 300 rs how come the old one is taking this much amount to just refresh. Then he added charges for replacing and polishing the new one is same. I was lie what? Here i found something fishy.

I asked the representative then why on bill it is mentioned as charges for replacing if i haven't done it. He said its printing mistake. I will correct it and he changed it with pen to consumable charges. These guys are really sharp as they don't show you the actual bill before you pay so that they can apply anything they want and then explain it in some terms which you won't understand.

I said, you are already taking 400 rs charge as labour charges then why this extra charges for break pads cleaning, he added this is like this only. He was unable to answer my questions.

Then i went to his boss, he was the most rude person. He started talking in high tone with me and yelling that you are not understanding the things and all. So just to reconfirm i asked him just tell me charges for replacing the break pads if 300 is only for polishing the old one. To my shock he added 600rs. This guys are taking any amount which comes to their mind like anything. Then i said him that your representative told me it cost only 300. He said i don't know that this is the cost what i am saying. Again i asked what is for air filter then, he added 400. Another shock.

These guys are robbing the people with whatever amount comes in their mind and justifying them by telling some foolish tings and work. They don't have any respect for customers coming to them. They are doing this but tvs company's name they putting down. I will not recommend anyone to go for tvs if this the situation of your service centres. Like literally they are robbing.

You should have to publish the actual rates of every part on a portal or something so that one can refer and check.

And after paying the bill i asked them to give me key of my bike he said its not ready yet. I said give it to me in whatever condition it is. It was 1.30 pm at that time.

Just been 6 months of purchase of apache rtr 1604v performance is absolutely not satisfactory. The engine performance is very poor as well in 5 months i came across with gear box issue as well battery seems a light capacity battery has been installed. Byke speedometer is not performing and the worst part is tvs service at akrudi (Sai baba tvs service center) is the quality of service provided by them has been disappointing since i purchase the byke. Got call from service center as tvs apache rtr 1604v battery requires 8 days to deliver as because this is the process of get the things done in their service center.

I have purchased a new vehicle jan 2017, om sakthi motors, mogapappair west, chennai - 37. My registration no. Tn13h 4788. On june 2018, due to an accident on front portion, i have to completely change my front portion. Even my speedometer was reset. I have taken my vehicle on august 2018. After running for nearly 2364 km in november my engine ceased becasue of low level oil in engine. On verification i was told that the charges to rectify it shall come around rs.10, 000. The recommended oil change of the vehicle is approx. 2500 km. My vehicle got ceased before that itself. Keeping this in mind, i would request the company to rectify the fault with minimum charges. Thanking you, k. Murali. [protected], [protected]@gmail.com

Hi,
I gave serice in my bike at last month.. Tvs service center in coimbatore (Vishnu tvs).. I am not convinced that service... He is asked service amont for before serviced is compared huge amount for after service dargged amount... I am asked after service in spped sencor problem he is not responsed...4 times i am going but my not solved. Service is not comfortable..