TVS Motor Company Complaints & Reviews

I am having a issue related to my bike handling. My handle always gets locked during riding. I had complain many times to the authorized service center since i am servicing my bike from last 5 years to the same authorized service center. They are not able to resolve my issue. Since i had serviced my bike to the same authorized service center but they are still not able to resolve the same. Since malfunctioning of bike steering can be dangerous to the life of rider. I had already changed the whole parts related to steering but the problem is not getting resolved.

I bought my tvs apache rtr 160 in dec 2016 from gs motors who is the authorised distributor & service centre of tvs 2 wheeler in ghaziabad. After my purchase, i have been continuously getting on time services from tvs service centre.
As like from last two years, this time also i get my bike serviced from tvs service centre i. E, on 30 dec 2018 (Gs motors).
As like the other day, i was going to my office & i noticed that one of suspension is broken in two parts which is a serious issue. I was surprised that suspensions is one of the major component in a motor bike & if it break while riding then it can cause fatal injuries to the rider. Not only this it can also cause some serious damage to the vehicle or even break the chasis of vehicle.
I am surprised by seeing that tvs is allowing such poor quality of the components in there two wheeler. Tvs needs to be much more concerned about there buyers & do not compromise with there safety. I am also attaching some photograph of the same for there reference. Hope this will open there eyes & take the safety of there buyers, seriously..
Hope tv's will take an action & improve the quality of there components so that innocent people doesn't die or suffer because of them.

Hi team,

As mentioned in subject i bought apache rtr 180 motor cycle in 2017 may now odometer not working, i left my bike in service station 2 days and 3 days in deva tvs located in begur.

But the technician are unable solved the issue, they told may be issue with the meter we don’t have stocks in our service you go and contact tvs directly or come for service then we will help you.

Already more than a week gone but no one called me regards from service station, it’s major safety issue how tvs irresponsible to play with customers life..!!! If while riding bike brake malfunction happens who will be responsible for this...?

Need to teach a lesson to this type of companies who plays with customers life.

Ravi
[protected]

I have registered a complaint on sept2, 2018 regarding the starting problem of tvs entorq..after get it repaired the same problem arising now.the dealer have repaired it 5 times...now the vehicle is not working properly
The vehicle is bought on11/5/2018.it started appears the problem with in 2 months.after filing the complaint the company represenatative promised me toget it solved...unfortunately am not satisfied with the product.
as per the complaint registered earlier i have the right to replace my vehicle. (consumerprotection Act-1986, Right to get redressal)..otherwise i will move leagally..

Dear sir
I am 73 year old buying your tvs itouch a month ago from vinyaga agencies alandur chennai. I got a call from them for first service and i have given my xl for service. After service the itouch become hard touch. The factory setting is completely changed and i am very much distressed. Take action to make my xl to self starter to the factory setting or replace my xl super. I hope that you can at least reply me.
Yours
Padmanaban. K

Hi
I am koteeswaran, last year bought a new TVs entorque and i have been availed free service two times, but last week i planned to avail my 3rd Free service.

The concern authority said that they didn't have TVs Ntorque synthetic engine oil and they told that to need engine oil visit next week as he told that i have contacted that person regarding the engine oil the same story is continued
this time also they didn't have engine oil

So i am very disappointed, almost i am waiting more than 10 days till now my bike not yet serviced.

Without providing the proper service to the customers then why the are selling the bike.
Resolve my issue

Address

SVS motors
SPK TOWERS-SP97 AMBATTUR INDL ESTATE, THIRUMANGALAM VAVIN MAIN ROAD, CHENNAI- 600058
PH-[protected]

Sir,

I have purchased a tvs jupiter on 17/07/2017 from palakkad. The address of the dealer tvs gurudavahan mobikes, olavakode, chunnamputhara road, chunambuthara, vadakkanthara, palakkad kerala 678001. All free service are over. And done paid service on 10/12/2018. They charged rs 900 and not given any bill for that.

After the fifth service (Km run10087) the scooter started giving trouble to me. Though vehicle getting started in first kick or electronics start the scoter was getting off while giving accelerator. After so many trail only the scooter start moving. This problem was beyond the tolerance i approached the above service center for remedial action on 16/01/2019. They adjusted something. That time the scooter was trouble free. But today morning onwards the scooter start giving starting trouble. By 1400 hrs. I approached the above service center for correcting the technical lag.

After waiting some time one person from service center started my vehicle and made a test run and he declared that the vehicle is not having any problem.

I requested him to check the problem in service center. But he abused me. He further insulted me telling that you’re not using the choke and the choke is stuck. (In fact the choke was okay and my vehicle was not giving any starting trouble up to 16/01/2019). Iam a senior citizen of india and having 40 years technical experience in center government establishment. I am very well aware that some machine may give trouble and take time to solve. The person available in service center was very adamant and decided not giving service to me.in fact my earlier scooter with 1.5 lakh kilometer running not giving any trouble to me and due to fuel efficiency only changed over to tvs.

I further requested him to check in detail tomorrow as i was required the scooter in night. But he refused to do so. No senior service person was not available for further help. And nobody available in phone also.

I have written this mail to give the activities of service center. I will try to service the scooter by some other source. If it is not possible i will purchase some other scooter. But this type of insult to an old man is not justified. Three time i have approached the service center to get my problem solved. The behavior not good. It is well known fact without a problem nobody will approach the service centre.

Waiting for some action at your end to solve my grievances at the earliest.

Thanking you

Prasad. T

Suprabhatham

7th street, vennakara. Palakkad 678004

Phone [protected] date 17/01/2019

Balamurugan automobile (Tvs showroom - vellore) is the worst tvs show room in vellore with "zero" customer service, bought new bike (Jupiter) from this pathetic showroom by paying full cash and regretting very much now, they are cheating by charging 5000 rs to 6000 rs extra in the name of accessories and few other charges, it's been more than a month but my new bike is not registered yet, spoke with the unprofessional executives in the showroom for more than 10+ times in last one week but nothing worked out till now, those useless people will either switch off their mobile or speak with too much arrogance without thinking about the customer, the spare parts were very loose and they were not seem to be a genuine/original spare parts.

To all the fellow citizens in vellore district who are planning to buy tvs bikes, please read the following points,

1. Check the prices in other showrooms before selecting this pathetic showroom. The same bike costs 3500 less in kanchipuram district and 5500 to 6000 less in chennai tvs showrooms.
2. Look the spare parts very carefully and ensure you are there next to them when they fit the spare parts.
3. Listen carefully when they speak about 5 years insurance which is included in the total cost and those stupid executives will say that we need not pay insurance for next 5 years, but when you come out of the showroom you will come to know that you need to pay the insurance each year again.
4. They will take 30 to 40 days to register a new bike where other showrooms in chennai does the registration with in 2 days max.
5. Do not select their stupid tvs insurance as their interest rate is very very high.

Planning to raise the issue with tvs head office and gonna rip these guys from balamurugan tvs showroom (Vellore) by sharing the pathetic experience in facebook and twitter, so that the general public shouldn't suffer like me. I wanted to give them zero stars but google doesn't allow me to put zero stars. Think wise, because at the end, it's your hard earned money and time.

Purchased tvs star city bike on 26 oct 2018. Already faced many problem like self start and mileage. Tomorrow suddenly my bike not taken start any way i waste my whole day on road side, nearby showroom doesn't help me. Till now im stuck about this problem. I booked a car to take my bike from road side to my home it waste rs 400 from my wallet. What kind of bike they made which has breakdown within 3 month? Company announced 89 km mileage we can got but according to my calculation i got just 40km per liter petrol. Is it was my wrong choice to buy tvs star city plus?

Service not on time. Nothing repaired (Clearly mentioned earlier), only washed. Dont have spare parts available (Indicator lights)... Scheduled delivery was 4 to 6 pm... I reached 5pm, they made me wait for more than 1 hour, then started changing engine oil. People r loitering, making jokes, not listening to manager.. Manager is gossiping with lady employees. Overall pathetic experience. I will never visit this centre again.

Regards
Avijit ghorai (Apache rtr 160 : wb30y8085)
Ph [protected]

Service centre : shree tvs, p-53 taratala road, kol 88, west bengal

Sir/madam,
I mstr siddharth yashwant marathe, had booked tvs apache rtr 160 4v on 3rd of january in tvs hare krishna showroom mumbai kandivali mahavir nagar and i was promised that i will receive my bike with registered number on 17th of january and the full payment was made on 10th of january and i was also given a confirmation from the showroom on 13th of january that i will recieve my bike 'with number' on 17th and today they are saying that they never said this and i will get my registration number on 22nd of january

The employee's names are as follows :- ashwin
Rohit

They had given me the confirmation
Now i want tvs to take the according actions "as of false dead line provided" and please inform my via mail.
My email address - [protected]@gmail.com.

I hope i will receive yours needful response thank you.

This complaint is made against rs tvs siliguri authorised dealer of tvs vechiles in siliguri dist darjeeling.
They dont do servicing at all. I have seen this with my own eyes. Normally they will never take any vechiles for servicing after lunch they will tell you to keep your vechile and take it the next day or else come tomorrow. This is a personal experience that i would like to share i went to rs tvs for servicing of my scooty at 10am in the morning and i was 6th in line. The person who was going to check on my scooty took the vechile at the service centre at around 10:30 am and he was not aware of the fact that i was personally present in the waiting room and was watching him. Intially i just complained about the brake they had recorded this in my job card and this guy only looked at the brakes and placed the scooty on the servicing stand for about half and hour and did nothing wss busing talking and fooling around with other employees. Then after sometime he straight away send the vechile for washing without even checking the mobil the air filters and other routine checking that has to be done during a serving. He did not even check whether tires haf enough airvor not. I went straight to him and i told him that you did not even check the air fliter nor the mobil you basically did nothing he got a bit shocked and then he checked the air filter and it was worn off. This means that the filter wss not checked in the previous servicing as well. He changed the filter and did not even bother to look at the mobil. He send the sooty for washing and i received my scooty at 2 pm. This means they took 3 hours to wash the scooty. More over i was undergoing a paid servicing. Worse servicing ever. They will only call you and ask how was the servicing and stuff if you are not satified they will ask you to bring the vechile back tobl the service center and again waste your time.
Thanks & regards,
Subodeep chakraborty
[protected]

Hello Sir /Madam
my motorbike is under warranty. KM reading meter is not working with in under warranty . but i complaints many time but service center is not response. i think i choose very bad product. this product is very bad very bad experience.

There was an issue with the petrol tank cap of my tvs jupiter. I reported the issue to the manager in charge while in first servicing on sep 18. As per him there was an issue with the petrol tank cap. He suggested me that we can't solve it of the petrol tank cap, so i asked to solve it the petrol tank cap of the scooter. I reported back to the manger, again he told there an issue with the battery and it has been quite a long time i have reported and there is no resolution for the same.

There was an issue with the self-start of my tvs jupiter. I reported the issue to the manager in charge while servicing on dec'18. As per him there was an issue with the battery. He suggested for change of the battery, so i agreed to change the battery of the scooter. The showroom took almost 15 days to replace the battery and deliver the vehicle to me. After getting back my vehicle the same issue was faced within 2-3 days, i reported back to the manger, again he told there an issue with the battery and it has been quite a long time i have reported and there is no resolution for the same. It quite frustrating to visit the showroom on daily basis leaving my job and no help is provided by the showroom team to resolve the issue.
It has been almost one and half month going to and fro with the showroom. I can’t visit the showroom continuously as it is hampering my job and is totally a headache. The showroom failed to give me resolution in the first attempt, the main reason can be that a new battery has been not provided to me while delivering as promised by the service manager. So i request the team to look into this matter and provide a resolution to this as soon as possible as it is affecting my day to day life.

Hello, it's me santhanavelu from ayanavaram. I want to buy a scooter from tvs. I googled for the number of mishri tvs anna nagar and called the number given in the net. A lady picked up the call and i asked her for the details. Since i have quite good knowledge of. 2 wheelers, i found that all of the details she provided me was wrong. Inspite of clearly telling that scooty pep cannot be 110cc and its 85 or 90cc, she was arguing so rude and i requested to transfer the call to someone who knows about the scooters. She was not ready to give the phone to anyone and i sister me to speak with her as she knew everything. I asked her to first speak softly and not to grumble like a person in fish market but she still continued the same and finally i asked for her name to complaint to higher official for which she said she will not tell her name and disconnected the call abruptly. I really don't deserve these kind of cheap response. A strict action needs to be taken on the particular person so that she never does this with any customers. The call was around 6:30 or 6:40pm. My number is [protected]. I need a call back to tell how cheap and bad the sales woman spoke and request to give atleast a basic tray to the employees. """a saleswoman in an authorized tvs dealership doesn't about their own product and misleads customer with full of wrong i formation""". I need a call back!

Very worst after sales service. Stallion dealer mr. Pradip goswami of chandkheda branch sales vehicle by promising good thing. But when i go for free service they always send back. By saying that they are not having time to do service of vehicle.
Any afterwords sends message that your free service delay will reject in warranty.
I will definitely file a complaint in consumer forum

This is Ajesh Jangra From Gurgaon(Hr) My contact no. is [protected]
I have brought a Tvs Radeon Bike from Choudhary Motors Gurgaon(HR). From first day it has battery issue due to this Self Start Features is not working properly as well as kick is very hard also. I have visited several times at their service Center but they denied some times But on 22 Dec I visited there So finally they agree to change my bike's battery but i did't get my replaced new battery till today they are making excuses to says please wait for few days. Now days i am riding by bike without battery. Nobody take reponsibility Mr Soffik Khan( is the manager of Service & Repair Department of Choudhary Motors.He is also making me fool and also not taking the "Hard kick" issue seriously So please taking some step to sortout my problem.

I had purchased Apache 160 from sabita auto agency Samastipur in 21/02/2014 .
My vehicle number is br 33n 9232.
The issued chehis number is not matched on my registration card . When I talked with Sabita auto agency he didn't response he had bothering us ..I am suffering such as many problems because of my chehis number number doesn't match...
Do something about it
Thanking you
My contact number- [protected]

I am talking about lonavala tvs service center they are worst service center of tvs they just loot customer and instead of synthetic oil they transfer the semi synthetic oil in synthetic bottle to chrge money they dont service properly i request tou to please close the service center Nd chrge more money more than mrp price