TVS Motor Company Complaints & Reviews

Complaint letter to laxmi sri autos, two whellers dealer.

Jothoi lakshmi murugan
12b/gandhi street, sri lakshmi nagar, maduravoyal, chennai -95
[protected]
[protected]@gmail.com

29/01/2019

Chennai

Laxmi sri autos,

Authorised dealer -14, poonamalle trunk road,

Karayanchavadi, chennai -56

Dear sir/madam

Request ; tvs scooty pep + bsiv, tn 12 z 7512, engine no ag3gj2914438, booking no ;26215,

On booking date 09/08/2018 (Registration date 23-aug-2018) i purchased a two wheller vehicle from your dealership (Scooty pep + bsiv nero blue, frameno md626ag36j2g18809, engine no ;ag3gj2914438, tn 12 z 7512). Unfortunately, my two wheller so many time engine problem unsatisfactory because whatever again and engine problem. If you have already taken the two wheller back, state what action has been taken and what the results have been, for example, 'your mechanic inspected my vehicle and agreed to fix the problem under warranty, however, when i collected the vehicle and started using it again, the engine problem was still there'). However change my vechile.

I would appreciate it if you could organise to last 9 days take my two wheller no response any person. As i am sure you can appreciate, i rely on my two wheller for transport and apart from the inconvenience, this problem has also caused me to incur additional cost (I have kept the receipts as proof).

Kindly update yours response, belive our tvs group trust but dealer no responsibility

I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved day by day) kind request change my vechile or return my payment.

Yours faithfully

Jothi lakshmi

I have purchased tvs jupiter 2 months ago. Now its created lot of problems.
1) self start is not working at all. (Mostly all jupiter vehicles facing same battery issues)
2) its creating sound while moving.
3) its started vibrating and its very uncomfortable to sit on a vibrating vehicle.
4) this is so weird. I dont know if this is bike problem. I am getting elctric shock while moving below high tension electric...

I hve booked apache rtr160 4v in suryapratap automobiles k. R puram.

But the dealer is charging 1000/- for cancellation charges even though the company has confirmed there should be no charges on the same.

I need my full amount to be refunded from the dealer.

I already have the proof for the same. If the same is not rectified here i would like to file a case in consumer court.

I purchased this scooter in arasu tvs porur chennai on 1june18. After the second service this scooter giving lot of starting problem. When i kick start petrol smell coming out heavily., seems it is overflow. Then changed the spark plug. After two days the same problem continues. I contacted the service station. They have not got the pick-up service. We need to spend about rs.1000/-to transport the vechile to the service station.

Respected sir
Myself rishan. I have bought a bike apache rr 310 from tvs banglore which cost about 3 lacks. And it got a complaint within 6 months. And the complaint was rear brake pedal, rear brake pad and rear disk brake. From past 2 to 3 monts about 10 times i have called them for the same and they arent giving me an answer. And there is warrenty for the vehicle and once i called them they said they wont do any help. Kindly please do the needful by repairing the bike
Yours faithfully
Rishan
Contact number:[protected]
Email:[protected]@gmail.com

Hi team,

My tvs jupiter titanium grey lp 2 wheeler, got short circuit of cdi unit and ignition coil, due to that bike got burn, all parts below the dicky and dicky also got burn.

I have extended warranty till 13/03/2021 i have attached all the extended related documents, invoice of motor, motor's photo.

Mh14 fn1835
Frame no:- md626bg41g1b43230
Engine no:- bg4ag1838334
Date of incident:- 24/01/2019

Here in this complain i have attached all the related documents and jupiter's photo.

Please feel free to call me below given mobile number and also let us know if any information required from my end.

Thanks & regards,
Ravindra pawar
+91 [protected] / [protected]
Ravinrda. [protected]@gmail.com

Hello, this is nandish from raichur (Ka). Today (25 jan 2019) i went to tvs service center (Sri vijayalakxmi tvs raichur 584101) for giving general service of my tvs jupiter. While giving to service mechanic it shows more than half tank petrol (Nearly 60%), after completion of service while giving back it showing only one fourth of tank (20%) thats it. Then i argued about this then they filled small amount of petrol then it shows about 40% of tank. Again a asked about this then mechanic said they taken petrol for cleaning about 100ml. Then what about remaining. So please take my complaint and do needful.

Sir,
Yesterday, on 24 january 2019, i gave my wife's bike jupiter bearing registration number od07l5444 for a paid servicing to arya motors (Tvs authorised service dealer) located at aska road, berhampur, ganjam district, odisha. After servicing, when the bike handed over to me i was informed that there was no fuel in the bike however, i remember that i had at least 2 liters of petrol in my bike. The concerned mechanic told me that there was no petrol in bike and hence the couldnot able to go for a test ride. The mechanic asked me to get petrol from a pump and as told i could able to manage to bring petrol of 60 rupees (800ml) from the pump and handed over to the mechanic (Told me his name as sanjay). The mechanic told me that the bike has kept somewhere else and so he went alone there along with the petrol, brought back my bike and assured me that he put the petrol that i brought. We started driving the bike from the service centre at around 7 pm and after a drive of 1km bike ignition switched off and we found that the fuel tank is empty. My wife and i had to stand on the road alone in the night as we do not have any petrol pump in the nearby area. It clearly depicts that the employes or concerned mechanics of tvs authorised service centre (Arya motors, berhampur) are stealing petrol from the bike of the customers who bring their bike with an expectation of better service.

I duly request to the authorities to take necessary action against the culprit and bring justice to the hard earned money and expectations of the customers.

Thanks and regards

Respected sir/ madam
I am gowtham from tamilnadu tirupur. My vehicle is ntorq yellow color. Registration number is tn 42 ab 3394. From the time of delivery i am facing lot of issues. When i reach the speed of 43-55 my vehicle will start vibrating. I have complained in service centre. Even after 2-3 days they cant able to resolve my problem. They changed the clutch & claimed in warranty & said the problem ll be arrested. But still it didn't get arrest. Still facing issues. After my 3rd service now new problem came. Creeping sound is coming from the rear side.in service centre they are saying that this is common sound. But i can't accept this. Now in the third service, water entered into the head light. I really don't know how these problems are araising within 6 months of purchase. I have yamaha ray which is now nearing 50000 kms. Not even a single problem till now. Either replace me with a new vehicle or else give me a refund of full amount what i have paid or else i have to take a legal action on tvs.

This is regarding a two wheeler purchase from one of the tvs retail showroom (Brilliant tvs, mandaveli, chennai).

I purchased a jupiter-zx vehicle from the above mentioned showroom and when i got the rc book, it was mentioned as hypothecation to hdfc bank.
Initially i was interested on buying through loan and later i cancelled the plan due to various issues.

In order to cancel the hypothecation, rto office required noc from the bank.
But the sales agency persons are not interested to get it from the bank.
It has been 7 months over since i purchased the vehicle from the showroom.
But there is no sign of relief from me to cancel the hypothecation.

By registering my complaint i hope that some solution would be attained.

Hi

My self bala my scooty pep vehicle number TN33BL3128 given service to lotus TVS date of 3.1.19 Engine work total estimated cost of 7000/- but i compare local service center and mechanic shop very high this cost but never mind this cost i agreed this cost given my vehicle to lotus TVS stil they gave fake commitment did't ready my vehicle please do needful action.i did't get proper response from lotus team side.created for customer bad experience.last week visit lotus service center i m very shocking they did't start any work when i was asking this Mr.kathiresan answer parts did't received .daily make call that person daily inform new story really disappointed and waste of my time. already paid 3000/- advance when i was hand over vehicle Mr.kathiresan told did't paid advance we cant't start any work.that time i have no cash they did't accept card payment next day i went showroom hand over money.next time how to believe this showroom.please take necessary action .cost wise so high

Thx
bala.C
[protected]

Waste service experienced at tvs show room Mancheriyal
Small work takes 4hours of time
Small repair for replacement of brake wires cost me 4hours of time is it... Don't u have a responsibility towards your partners waste service of tvs badly ever

When ever i give my bike for servicing it's not done as it is supposed to be done in a professional way. I keep informing that their are body vibration and other problems in the bike. They just keep saying it would be taken care off but it's not. I just wasted my 3 free servicing with them. I strongly agree that giving my bike to a local services centre is much better than tvs service centre thuo i might spend few rupees more but to get it done in a professional way.

Dear sir,
It is my pleasure to purchase apache rtr 160 new model (2019)...
There are lots of vehicle of same company tvs.. But this time i am trying to explain my view on gayatri showroom, delhi road,,, district saharanpur...
... Due to bad behaviour of sales person and other staff i m not satisfied... They didn't solved my issue... My issue was regarding to documents and as per commitment delivered by mr. Shivam sharma on 12th jan. As he told me that you would receive your bike's paper after one week... And today when i was go there he was absent and new one told me that bike paper will not approve min..1-2 month... That means it will take to complete... He gave me lots of reason to remove his responsibility and not a good person... We and our family and relational all are good customer of tvs.. But this time these persons disturbs me... Finally i would like to request you to take an action against gayatri motors (Delhi road, sre)... To enhance your market value...

Thanking you.,

In last service i gave my tvs victor for service and some maintainance reguarding to handel shaking while riding and chain sprocket noise but no resolve from them they are said its was done and bike is fine after riding bike a problem is as it is no satisfaction service from magnus tvs virar so plz resolve my problem i m realy irritate from thair service.

I have TVS JUPITER CLASSIC EDITION (purchased in March, 2018), and I met an accident in October, 2018, in which my scooty was damaged from front side (handle was tilted and front mudguard was fully damaged).
I submitted my scooty in the showroom and claimed for the insurance. But that showroom has not provided the zero dep. insurance policy. And they charged us Rs.6, 400 and we get claim only Rs.3, 471 only.
And now also the scooty is not recovered properly as the handle is shifted towards right(it is not alligned properly) now also.
While braking, front brake is producing sounds and balance is also getting disturbed.

I am having a issue related to my bike handling. My handle always gets locked during riding. I had complain many times to the authorized service center since i am servicing my bike from last 5 years to the same authorized service center. They are not able to resolve my issue. Since i had serviced my bike to the same authorized service center but they are still not able to resolve the same. Since malfunctioning of bike steering can be dangerous to the life of rider. I had already changed the whole parts related to steering but the problem is not getting resolved.

I bought my tvs apache rtr 160 in dec 2016 from gs motors who is the authorised distributor & service centre of tvs 2 wheeler in ghaziabad. After my purchase, i have been continuously getting on time services from tvs service centre.
As like from last two years, this time also i get my bike serviced from tvs service centre i. E, on 30 dec 2018 (Gs motors).
As like the other day, i was going to my office & i noticed that one of suspension is broken in two parts which is a serious issue. I was surprised that suspensions is one of the major component in a motor bike & if it break while riding then it can cause fatal injuries to the rider. Not only this it can also cause some serious damage to the vehicle or even break the chasis of vehicle.
I am surprised by seeing that tvs is allowing such poor quality of the components in there two wheeler. Tvs needs to be much more concerned about there buyers & do not compromise with there safety. I am also attaching some photograph of the same for there reference. Hope this will open there eyes & take the safety of there buyers, seriously..
Hope tv's will take an action & improve the quality of there components so that innocent people doesn't die or suffer because of them.

Hi team,

As mentioned in subject i bought apache rtr 180 motor cycle in 2017 may now odometer not working, i left my bike in service station 2 days and 3 days in deva tvs located in begur.

But the technician are unable solved the issue, they told may be issue with the meter we don’t have stocks in our service you go and contact tvs directly or come for service then we will help you.

Already more than a week gone but no one called me regards from service station, it’s major safety issue how tvs irresponsible to play with customers life..!!! If while riding bike brake malfunction happens who will be responsible for this...?

Need to teach a lesson to this type of companies who plays with customers life.

Ravi
[protected]

I have registered a complaint on sept2, 2018 regarding the starting problem of tvs entorq..after get it repaired the same problem arising now.the dealer have repaired it 5 times...now the vehicle is not working properly
The vehicle is bought on11/5/2018.it started appears the problem with in 2 months.after filing the complaint the company represenatative promised me toget it solved...unfortunately am not satisfied with the product.
as per the complaint registered earlier i have the right to replace my vehicle. (consumerprotection Act-1986, Right to get redressal)..otherwise i will move leagally..