TVS Motor Company Complaints & Reviews

Hello, i had bought a new tvs n-torq 125 on jan 10th 2019 from sona tvs mysore. I had drove for 650 kms when i noticed fuel leaking from the outlet provided near the kick start pedal. I immediately got the bike to access motors, ramamurthy nagar bangalore for servicing on 26th january. I had told the technicians the issue and they advised me not to worry about the leaking n it will be resolved. Exactly 10 days or 100 kms after service i have again started to face the fuel leaking issue. This is a new bike and i regret buying it cause of the fuel leaking problems. I’m requesting you to either resolve the issue or give me a full refund on my bike.
Fyi,

Vehicle number: ka-09-hu-4755
Name : shivasharan
Phone number: [protected]

Dear sir yesterday i went to service my bike in your authorized dealer sathya jyothis motors pvt ltd in anna nagar madurai for starting trouble problem... I paid 2900rs for various spare parts change... Today afternoon i received my bike they said everything is ok... But again from today evening my bike is not working.. Same starting problem... Even indicator light is not working... Because of this a i am really upset... Please check with your dealer and solve this issue... My name is subash... My bike no tn 23 bs 2076...

I have obtained a brand new tvs wego and i have given the bike for service as the handle bar and wheel are not aligned.

The service centre is kept the vehicle for more than three days and are not responding with the status or returned my vehicle.

I have raised a grievance directly with tvs customer support and reference are tvs-gr[protected]. No one has even contacted me from tvs

I had purchased rr310 in 17-may-2018, starting day itself i was keep on complaing about front disc sounds., service mechanic simply says every rr310 have same problem..2 free services were done but no change in my bike.. I was facing a lot of problems... On 04-jan-2019 i gave bike to service centre.. They said they changed new clutch wire 750rs, nd said changed disc pads as they were in warranty.. But im not sure wether they changed or not.. Wen i asked invoice for disc pads they say its in warranty so they wont provide invoice bill for that... How come thet say like this... They charged service charge 250rs for changing clutch wire amd also charged another 250rs for changing disc pads... How come tvs can charge mutiple service charge charge for one bike for changing parts... Please help me in this issue... If you cannot help... I will surely proceed legally for this issue...
Thank you,
Pratap
[protected]

I have buy jupiter scooty. After 15 days it seem that it has problem to start when i contact to shop they said that i have to contact service centre... When i reached to service centre they took my vehicle for 2 or 3 days and repair it but problem again arise and i agin go to service centre of tvs shaw moters halisahar on of the bad service centre of tvs... This time they said that one of realy is not working... I have to left my vehicle for 1 week because they have not realy... At i am tired and decided to file a complaint in consumers forum court.

Sir
I am bought a tvs jupiter zx model scooty for my daughter in the month of april 2018 last year but after 2nd service onwards the problem i am facing starting problem in the morning its never start from self but after 4-5 kicks its start and sometimes its start in 10-12 kicks. The same problem i am sharing with your service personal many time at your service centre,
Greenland tvs naini, allahabad they adjust something in...

प्रिय साहब, आपकी sarvice की स्थिति काफी लचर है, 1समस्या का समाधान नही कर पाती है आपकी सर्विस ajency, इतनी बार घुमाया जाता है की पूछिये मत, handle की समस्या के लिये पिछले 1वर्ष मे भी समाधान न हुआ, इसपर अपनी पर्तिक्रिया देने का कस्ट करे।(अनुरंजन कुमार, [protected], br06bh3163)muzaffarpur. Back complain no. -Dear customer, Thank you for your feedback. Your complaint has been registered. Your complaint no is 1012039 . Please visit JAI GURU AUTOMOBILES service Center. For further details please contact WM JAI GURU AUTOMOBILES at . From TVSM

It has been 1 and a half month since I bought apache 200 non abs. Nearly 2 weeks backs I noticed that my front tyre air is getting decreased in every 2-3 days. Then I finally noticed that there in a bump in my front alloy wheel.
I contacted my showroom from where I purchased the vehicle. They got my rim replaced after few excuses given by them that it must have been my fault.
There is no way that it can bend so easily that too without an accident or any such thing. But in actual there was not even a scratch on the rim which leads to manufacturing defect.
Now though the showroom have replaced the rim but took service charge from me saying that they don't have the facility to get it done and that I will have to bear the charges since they are getting it done from outside somewhere.
What is free service in first year for?
Secondly the rim which they have replaced has no TVS badging/sticker which was in the rim earlier. One cannot recognize whether it is genuine or not. If I ask anything, they have same statement to give "company has only provided us the parts in such a way". Is it so? If at the first place the rim had TVS badging then why not now since it is coming from company itself.
Please work on my problem and come up with a possible solution suggested below.
1.I need you to help me find out if the replaced rim is genuine.
2.Please get the sticker/'TVS racing' badging or a replacement rim/alloy wheel with this TVS badging already on it.

I am attaching the pictures of the rim with the bump.
The tyre replaced without badging.
Other invoices such as purchase one and service charge one for replacing rim.
Full bike picture where rear tyre with badging and front one without badging can be seen

Sir humne 2018 m vishkarma puja m bike lia apche rtr 160 or tvs ka diler hume koe documnt nahi de rha hai or jb m bolta hu ki documnt dene to bolta hai ki 10000 rupya do maine bola jb ki sleep digie to bolta hai ghus ka sleep hota hai or jb hmne bola ki m complain krunga ki document nahi de rhe to bolte hai ki mai bolunga ki ye bike chori ka hai or wo hume black mail kr rha hai or jb hmne tvs company m complain kia to wo v kuch jabab nahi de rhe hai tvs company m jo complain kie uska ref no 60536 or uska jo ghus lete video kie uska link niche hai https://youtu.be/YV9D4eFLNoI

I bought apache rtr 160 4v on 11th june 2018 in the name of m. Sridhar. Vehicle number : tn48 ak 1433.in trichy sriraj tvs. I told them in 1st service to rectify my back disk breaking noise and self start button didn't work properly bt after i complete 3rd service still the problem didn't rectify. Now front disk also have braking noise. I need to rectify my problem immediately or change two disks, or else i surrender my bike to showroom. Coz its sound like a old vehicle and self start didn't work properly in emergency times its totally disappointed. Try to solve this problem, is too annoying.

Registered a grievance (Tvs-gr[protected] for below issue on 12-jan-2018 but yet to receive a call back.

Myself sathish, i bought a tvs jupiter from "kamakshi motors, chennai-600011" in the month of aug '18 (Details in attachment)

The on-road price was rs.65, 345
The ex. Showroom price mentioned: rs.54, 387

The road tax which is 8% of ex. Showroom price in tamil nadu would come around rs.4351, but the amount collected from me was rs.6, 081

The receipt amount mentioned in the insurance was rs.1, 230 bu the amount collected from me was rs.2, 027

I have attached required supporting documents with this email

In this regards could you clarify the below

1) why was the road tax collected from me was greater than actual?
2) why was the insurance amount collected from me was greater than the actual?
3) additional accessories amount collected from me was rs. 2, 750. Could you give me break up for each of the below accessories
1. R. V. Mirror 1 to 2 nos
2. Front & rear no. Plate with painting
3. Foot rest
4. Front bumber
5. Rear bumber
6. Mat
7. Side stand
8. Indicator buzzer

Tvs jupiter i took 5 months before till now there is no mileage upgrade in the scooter, now presently i only getting 35 to 36 km/ltr. Which is unsatisfied as per the company data it will give almost 65 km/ltr, now i only getting 36km/ltr which is half off company said milage, as mien 2service is over, service people say it i'll get set after engine set, till now there is no improvement i ran almost 2848 km..
I request you to please go through the issue.
Owner : md tauqeer hussain
Mail i'd: [protected]@gmail.com
Mobile no: [protected]

Dear sir/madam,

We bought a tvs jupiter zx scooter for my wife on 15.09.18 from dhiraa motors, no. 69, arcot road, virugambakkam, ch-92. Now the vehicle is hardly four and half months old.
Within 2 to 3 weeks of buying, self (Button) start was not working in the new vehicle.
We addressed this issue to dhiraa motors during first service in the first month. At the time of returning back the vehicle, they said battery charge was low, they have charged the battery now and it is working fine.
We were wondering how come a battery charge will come down so drastically that too in a new vehicle?
Then, again after 2 to 3 weeks, we had the same issue and left the vehicle at dhiraa motors for rectification.
This time, at the time of returning the vehicle, they said, connection to battery charger was loose, they have tightened the same and its working fine.
We were not convinced but accepted the same.
Then, again after 2 to 3 weeks, we had the same issue and taken the vehicle to dhiraa motors.
This time, at the time of returning the vehicle, they said, coil required to charge the battery was found to be defective, they have replaced it and its working fine now.
We had to accept the same because we were left with no option.
Then, again after 2 to 3 weeks, we had the same issue of self-start not working and taken the vehicle to dhiraa motors.
This time, at the time of returning the vehicle, they said all the electrical connections inside were loose, they have tightened everything and its working fine now.
See the plight of the customer.
Then, again after 2 to 3 weeks, we had the same issue last week. We left the vehicle at dhiraa motors for correction this week and they have returned the vehicle yesterday.
This time, they said everything was found to be ok and they are also wondering why this is happening again and again and came out with a classic comment that vehicle had run for only 1500km in 5 months time and hence asking us to increase the usage of the vehicle. We are really astonished.
Had they told us at the time of buying this vehicle that vehicle should run for a minimum of so many kilometers in a day or otherwise we will have issues, we would not have bought this vehicle at all and would have gone for some other make. Want to know from tvs whether any such clause is applicable for your vehicles?
This time also, we are not confident that issue has been resolved permanently since they have not done anything this time except charging the battery.
We have very high regards on tvs motors and that is the reason for us to go for tvs bikes. Prior to this vehicle, she was using tvs scooty streak for your information.
We are suspecting that they are hiding the facts.
Hence, need your intervention to resolve this issue once for all.
Expecting a favourable and a quick revert with a solution from your side.

Regards,
J. Swaminathan.
(Self mobile number[protected], wife’s mobile number[protected]

Krishna Autolink TVS service station at Gondal Road RAJKOT. I have given my Jupitar for service on 30/1/2019 mention all my problame that not working salf start, humming problame and regular chack up. They check all out side of body of Jupitar at the time of receive my scooter.
After given in service in two hours phone received that service complete. I have ask them that their is starting problame and humming problame check it properly...

Dear sir/madam,

I m purchase new tvs weigo last one year, after one year battery issue create, I was showing to service center he said require 7 days for replacement but still battery not receive, service date 3/1/2019 to till date I m not receive my battery plz help

The very first time wen battery went off in the 4th month the service center guys charged it and again it went off they did the second charging then in two days it repeated

The tvs service manager then sent the battery to some service center on 3rd of jan -19, still now i have not received the battery yet

The funny part is after second charging the service center technician certified the battery cannot be used more as it is dead. After a week they gave me a old other battery saying that it is an replacement as your battery is not working and cannot be used.. That battery was also not working in the bike the technician and the manager certified the same,

Again they sent the 2 battery to the service center back, now today they called me informed that the number 1 battery of mine they have found ok after repair and they will give me the same.

Then after the complain they called me after few days they told me that your bike has got some problem not the battery.. Hahahahaa...

The other joke with me is i called the customer care number for the complaint the first 3 time the customer care executive disconnected the call the other person said we will take your complaint and forward to concern and i will get some complain number but still i did not got any number 😀

Today again i have complaint and have some complaint number.

Before i use to feel namma tvs company indian make plus tamil nadu prod - i have 4 tvs bike for 1 person, but now i just hate he tvs company a lot

I just need a new battery or else i am going to file a case as this is not my first problem.

Public don't go for tvs

I given 3 times servicing in this anjali tvs ameerpet, hyderabad. But they are doing not good service and not solving issues i came 1-2 times after completing of service. They are not helpful us. They are wasting of my time repeatedly. Today also i came to service center almost 1hr completed no one is responding. Worrest service center at least they are not given respond also.. Too bad

I have purchased n torq on september 2018. Still this time lady handle is not fixed. Dealer telling that stock did not come till
I have already complaint and registered through website on october. That time i got msg from customer service and they will rectify soon. Unfortunately still this time they didn't rectify. So please do the needful. Lady handle is default accessory. So please arrange it immediately for safe riding.
For any query i am available at [protected] after 5.30 pm.

I purchased Apache160 4V on 9/05/2018. I gave my bike for third servicing on 9/11/18. I found vanishing of my bike's paint from inside due to battery water leakage then i Taised the problem to the service centre, they just gave water wash to the bike. Again the problem arised. Again i went to service center, they painted improperly i was not satisfied with their service. Please consider my request and give permanent solution my bike's chassis number :MD637AE72J2D05196

My scooty pep+bs4 got accident, i gave to company to repair it and install new parts. But now its one month over, company service center is not ordering new parts, i visit them many time and they are making excuses again and again.

Please take action immediately

Or i will take action personaly. Because i m fad up. I can not wait for one more month.