TVS Motor Company Complaints & Reviews

My name is Md Javed is my complaint to Mujaffarpur's showgirl named Guru Gobind Singh, who has won the blue bike for three weeks of January 2018 from the EMI on 2542. My bike's registration number BR06BK3125 I have not only got money from the account but I did not pay any money from my account only, but I have said that you have given money to the cash agency and how much money you have received and that I am going to penalize my income issue please solve

I bought Apache Rtr 200 4v abs last 10 days ago .I found a strange noise from engine .First service has been done. But that noise i found till now, it comes when i drive at 70-80 km/h speed .No solution has been found from service center . I want to replace my bike due to this reason .Its fault of company or it's a defected piece of company.

On dated 8th november 2017, i bought a tvs jupiter from perfect automobiles (Gstin: 06cuppp2319q1zv) 1887/8c, air force road jawahar colony, n. I. T faridabad 121001. I am facing the issue with battery. As per warranty card of battery it shows one year full replacement guarantee. But when i was went to the amco battery dealer they said that warranty date already passed by 5 months. How is it possible before purchased the vehicle battery. They have given me the claim rejection letter.

My contact no : [protected],
Name : birjesh kumar.

Our tvs jupiter purchased date: 8th november 2017.

Sir,

I mahesh singh, working as a daftri in central cooperative bank, kapurthala. I have purchase the tvs jupiter in chirayu autos, opposite atwal gas, circular road, kapurthala (Punjab), ph:[protected] on dated 28.10.2018 (Sunday) amount of scooty 73321/-.. I have paid the whole amount to agency by dd 001480 dated 29.10.2018 amount 73321/-, but he did not response properly. Mr. Veer singh, mr. Dilip and chirayu motors owner did not talk properly, for this way my father mr. Mahesh singh and me totally harassed by the owner and sales executive. Today till date any bill given to me and any insurance policy issue to me till date 31.10.2018. Any less given to me, but sales man and owner of company promise that rs.2300/- paid to him as gift..
I am request to you kindly take strictly action against the company owner and sales executive members for this act..

Hope to seek corporation

Buggan singh
Kapurthala
[protected]

Good afternoon,

My self nilesh b borde purchase tvs jupiter in aug 2017 from rishab motors pune. After one year of purchase as on date bike running is 4500 in year. My wife hardly drive 5 km every day from home to office and back home. From past 4 to 5 months my bike battery discharge very often we have operated bike without button start. Now i have given my bike to your service center for checking as per them battery is very weak but two months above the warrenty. My question to him that battery life is only 1 year?. I have purchased new bike bcoz of good service and satisfaction. Please note proudcuct is faulty and i m looking for battery replacment.

Please note service center manager no - [protected]

My mobile no is[protected]. Please call me if you require

Please help me and looking for your support.

My name is daya sagar. I purchased apache rtr 160 4v dual disc varient on may 3rd 2018. There are many fit and finish issues but i thought iam nitpicking too much. But since day 1 while i am applying brakes a weird high pitched scratching sound was coming from both the discs. I have complained at the showroom multiple times but the problem is not at all getting resolved. I feel as if i purchased a 100 year old moped. This sort of negligent behaviour is highly unacceptable which is highly damaging for a company that wants to become a premium brand in indian market. Please kindly resolve my problem.

Dear sir
I have not satisfied on tvs coz my scooty clynder kit 1 time change in scooty buying after 7 months and now same problem again after 9 months
I have very pain fully your mahalakshmi showroom on dhanouri
Any time creating a new promble and not any satisfied answer your workshop employ
I have dropped my scooty so many time in service workshop and evry time dropped my scooty 3 days 7days 5days but I have not satisfied any time
And now my scooty stopped my home & this is not working coz my cylinder kit again faltered
Sir pls help me

Worst bike ever i have purchased in my life... Breaks getting lock and its a big risk to life... Done 4 times repair of breaks under warranty which tvs doesn’t resolve issue its manufacturing issue may stop playing with human life... Money doesn’t matter it all... Its been run only 3000 kms faced more den 5 issue from date of purchase really unsafe bike...

I had purchased a tvs jupiter scotty on 10 august 2018 and from the start of the first day scotty had a problem in startring. We had contacted the service centre four times they always service the scotty and returns the scotty and the problem in starting never stopped. The company told us that the problem will be resolved after few weeks of running the scotty.
The scotty had a tremedous amount of difficulty in starting and even the choke does not help.
We cannot imagine such a poor response from a company like tvs.

On june12 i bought tvs n torq red colour and it was perfectly fine. But suddenly after 1st service, it started showing starting trouble. I went to the service centre, as my 2nd servicing time was near, and i notified to the tvs people about my issue. They said they will see to it, but when i got back my scooty the same trouble persisted. I again went to the showroom, they kept my scooty for 5days and when they gave me back they said it has been repaired. So, i brought it back, and it worked flawlessly for 8 to 9days but then again the same problem. The scooty is not at all starting, neither by kick nor by selfstart if once it is kept on rest. I have to kick minimum for 10min to start it. I don't feel the showroom people can solve it. I have already given my scooty to them twice. Please help.

Dear concern

Greeting for the day
Hope you are doing well.
I purchased tvs star sport on 17 october 2018 from ahinsa tvs motor showroom devli main raod 110062.

There is an issue of bubbling with rear and front type therefore i visited om tvs service centre to fix it, but they referred me to vikas tyres j-1/376 dda flats kalkaji new delhi 110062.

In reference note service centre clearly wrote to replace the both tyre, but mr vikas rudely denied it by saying he can resolve the issue by fitting some settings in type.
I allowed him for same even though both tyre after that not resolved also it became more in bubbling.
Now as per mr vikas still he is not replacing the tyres.
Also now he referred me to go again service centre to resolve the issue.
Then i had words with mr pankaj manager tvs service centre okhla phase 2.
But couldn't get any response.
How can tvs can sale bike which is not good in condition also you are not doing anything to turn my bad experience into good one.
One more thing now mr vikas not even picking up my call.
I need result asap or i would never ever sugges anyone to bye any tvs bike.
Contact no mr pankaj [protected]
Contact no mr vikas [protected]

Regards
Rajeev bhatti
[protected]
[protected]@gmail.com

I booked tvs zest matte red in the pankaj tvs jalgaon and made payment of rs. 4000. But then after 10 days of booking they said the vehicle is not available in the company only. The company has stopped manufacturing tvs zest and there's only one zest left in the company that too in himalayan blur colour. After complaining in the tvs customer care i don't get any solution. A caller from the tvs customer care gave me the supervisor's (Norah singh) contact no. But even he didn't helped. He kept on saying lemme check for the availability since past 2 days. And now even his no. Out of coverage. Such a poor customer service you guys have. I'm not a new member to tvs. I already have tvs scooty pep+ and jupiter.

Sir

I am the owner of tvs apache rtr 180. Bearing reg. No. As 01 dj 5613. I have purchased it in the month of june 2017 from joyshree tvs, guwahati. I am facing problems from the bike from 1st servicing onwards but the service centre assured me that after completition of all the free servicings the bike will get better, so i waited but even after the completion of all the servicing, the problems of the bike were not solved. Everytime after servicing the bike feels good for 2-3 days then again the same problems arise and i need to take my bike to the service centre. Visiting tvs service centres became a weekly/ monthly routine for me. The vibration issue increased day by day.

I have registered a complain with national consumer helpline. Grievance no-969640

I am a student of gauhati commerce college, guwahati and a singer and keyboardist by profession. I started going to college on bus, taxi, rickshaw etc leaving my apache 180 in my home because it was not fit to ride such a bike. Initially after facing the problems also i used to go to college on bike which is 12km from my home, reaching college my hands, back, leg used to pain and also certain discomfort in my testicles area so i stopped taking the bike to collegemany people know me because of my cultural field. They ask me why i am going to college on bus, taxi, etc so everybody knows about my problems in our college and neighbourhood but i have never uttered a bad word about tvs as i was a big fan of tvs.

The main issues which i faced with the bike are vibrations from very low rpm (3000) in the handle bars, fuel tank, seat, foot peck i. E whole body of the bike. Also low throttle response, rpm fluctuations on its own (I have video of the rpm fluctuations).

Even after doing all 5 servicings in tvs authorised service centre the problems were not solved so i complained to the service centre joyshree tvs where i have done four of my servicing, but they said that the bike is ok and there is no issue, they didn't believe to what i said. So i have approached the territory sales manager first then area service manager of tvs motor company area office guwahati on 13th july, 2018. I told him about the problems i faced and requested a replacement of the bike because even after repairing it for so many times the problems are not solved. But he refused my requests and requested me to visit joyshree tvs service centre and said this time the problems will be solved. But after taking delivery of the bike on 14 july, 2018 i was not satisfied. I was facing the same problems. It was very uncomfortable to ride the bike.


As currently i am a student my exams were going on so was not able to contact them immediately but i again approached joyshree service centre and asm, tvs motor company, guwahati regarding the problems. Seeing no positive response i also registered a complain in the tvs website on 9th aug 2018 (Complaint no.-116271). Joyshree service centre again repaired the bike and also changed certain parts but after taking delivery i faced the same issues of vibration and rpm.

This time i lost my patience and my family members adviced me to get rid of this bike anyway and get a new one from tvs. So, i approached the asm and told the idea of exchanging this bike with a new one. I also told him to give me a good amount of discount as it was just 1year i bought the bike on cash so now my family can’t afford so much money in the new bike. He assured me a good amount of discount. So i waited because my exams were going on and during durga puja i shall get the bike. After my exams got over i contacted him and he offered me a discount of[protected] was already there as durga puja discount and 3000 from area office) and exchange value of 1.3 years apache 180 was 60000.in today’s world 3000 rs is nothing but he said he can’t give more. At that time i visited suzuki they offered me exchange value 60000 and discount 5000rs which was way more better then what tvs offered from the fact that i am a tvs customer was facing problems due to the company’s product. I requested asm for some more amount of discount but he said no more then 3000.

I didn’t have so much money to give so i had no other option then to again visit service centre and repair the bike. My family cannot afford now to give[protected]rs. After taking delivery of the bike on 15 oct, 18 the bike had the same issues. The service manager said they found no vibration issue on the bike. Also the asm told me not to contact him for all these things again and said that he was not the concerned person for these and i should talk with the dealership. But i was totally shocked because the tvs area service manager said he is not the concerned person for service related issue.

§ so it was like the tvs service centre and tvs asm said that i was lying that i have issues in my bike.

§ they never cared for my problems.in the whole process i was little dissatisfied with the product but i am totally dissatisfied with tvs service.

§ your service people don’t know how to treat customers. They argue with customers.

§ they give customers a dirty bike after complain service and customer have to argue with the service manager to get his bike washed.

§ customer has to argue to get his problems solved in a tvs service centre.

§ service people challenge customers.

Its enough i am no more going to your poor tvs service centre where people don’t know how to talk to a customer. Your area service manager says he is not the concerned person for service issues, he always talk to me in a rude way. That shows the tvs company customer support.

I have tried selling this bike to individual customers but they disagree to buy sensing the vibrations. I will try for some for days and if i cant get any customer then i will throw it to the guwahati munucipal corporation garbage dump because currently the bike is a useless thing for me. Because i need to go to college on bus, my father goes to work on foot with his broken leg.

Your company people don’t know that a satisfied customer can bring 1000 people and a dissatisfied customer can kill 1000 customers. Teach them. I will never buy a tvs product again in my life and also make sure that none of my friends, relatives ever buy.

Now i want a complete permanent solution to my problems or else i will have no other option then to sell this bike to scrap or throw it to dustbin and buy a second hand scooter because i don’t have money to buy a new bike. The bike is currently dangerous to ride because eveytime i ride it i feel pain my testicles area, hands, back as there is high amount of vibration in the seat and fuel tank area.

I hope this time the company will care for the customer problems. I have all the neccasary service job cards and receipts with me which you can verify.

Thank you

Yours faithfully

Arup jyoti kalita

[protected]@gmail.com

[protected]

Dear concerned

This is second time i am writing an complaint on my vehicle battery.
My vehicle number is : ap16el3413.
Class of vehicle : tvs jupiter zx (Bsiv)
Chassis number : md626eg4xh1k45917
Engine number : eg4kh1721971

The vehicle was registered on 9th november 2017. The aforesaid vehicle had self & kick start problem. When we took the vehicle to kasa motors, vijayawada they told battery is not getting charged. I have given complaint, the service manager from tvs has spoken to me but no proper support in resolving the issue. His number is : [protected].

They handed over the vehicle next day after getting battery charged. Still i had same problem from last one week.

When new battery has got discharged with on year, it's shows that tvs motors company has given me defected battery. Since the vehicle is in still warranty & battery is not getting charged requested them to replace with new dry battery. But they service manager of tvs motors & kasa motors are denied because of the gurantee period coming to the end for the vehicle.

The above faults indicate that you failed to do so, and i am therefore legally entitled to receive new battery from you for breach of contract.

Should you fail to replace the battery, i would be willing to refer my case to the consumer forum court under the motor industry code of practice for service and repair.

Attached are the photograph of battery status before charge & after charge.

I am waiting for your positive response.

Regards
Sudhakar kondiparthi
[protected] / [protected]

Sir
In my past mail i have already mentioned about the details. We have purchased a tvs scooty zest on 19 th october on the mame vasantham prameela. It has a problem in the scooty regarding the break. We are getting huge sound when we are going doubles. From the very first day we are getting this problem and till now no one have responded. We said that we want refund. Please the dealer regarding this and give them the information. Olive tvs vip road visakhapatnam.

I am kishan from new delhi 110015. I am so agary right now i have purchase tvs calssic jupiter on 4 april 2018 i have problem with back side tiyer leaking air and balance and with horun since purchase 4 times i went for service in maya puri service center but thier service man said me this is not our work to look out the tiyer and other problem after 4 times service they called me name is mr. Pradeep and said me your tiyer is under warranty within 1 year of purchase. I am so surprised they did not tell me this information not manger not other people since first service. I am very irate right now. This your service i want call from ceo of the compnay. I am going to mark this complaint on facebook. This is beyond. I am so irate who's responsible. They charge me lot of mony.

Vijayalakshmi tvs motor service centre. Is not doing service well in all aspects. When i wasgiven my vehicle they are not fitted with nut bolt in bike body panel and bicke color is sticking out soo bad condition. So please enquire about this issue. And also work is too late please let me know what doing you about this issue and give solutions please

We bought scooty pep+ from balamurugan tvs show room, ambur on 15.08.2018 in the name of my mother ms. R. Dharani. At the time of selling this bike showroom persons (Ms. Priya) called me continuously for 1 month and after bought the vehicle no one has responded till now for registration of bike in rto. They told in 15 days they will register vehicle at the time of purchase. But now every week they are saying they will register this week and this week. But till now registration not happened. A very worst and poor customer service from tvs. I'm contacting ms. Priya from balamurugan tvs showroom. I'm calling every alternate day for registration. They simply avoiding the calls. Totally annoyed. Lost trust on tvs service after waiting of 70 days for registration.

I bought a New bike Apache 4v 200 cc on 10/10/2018. And since the first day, We are facing many problems in this bike like lots of missing problems, and date of buying 10/10/18 to 25/10/18 in between these days our bike has been gone 4th time to the showroom, and during this activity, our bike is scratched by the showroom peoples. I am giving u all images.
After this whole thing, still, we are facing the same problem. and now they are saying it's not showroom mistakes Actually its TVs Company fault contact with them .we are getting very irritated and disappointed to TVS Motor Company. I will never recommend to anyone for TVS vehicles. I request you people please resolve the issue of my problem as soon as possible or change the piece.

Sir
This is very bad on your part. You have wantedly given us an wrong contact number. And why should we pay 6200 when we it is the companies fault. Give us back the entire amount as we won't trust this company anymore if you are not doing the needful.. Give us back what we have paid or we are not going to pay anything replace our scooty with new model scooty. From the date we have bought the scooty we are having repairs. And they are telling this and old model scooty and they have sold to us. Sir please do the needful