TVS Motor Company Complaints & Reviews

I have purchased my tvs scooty pep + purchased by me on 9.7.2018 from prathap tvs, nandigama. I purchased the said vehicle on loan from hinduja leyland finance and paid down payment of rs.15, 000/-. On 9.7.2018, vehicle was delivered to me. After 10 days of purchase of the vehicle, it started giving trouble and whenever i bring down the accelerator to slow down the vehicle in traffic or at speed breaker or when the vehicle is continuously run for more than 10 kilometers, the cabin of the scooty gets hot and engine is getting offed. When i try to the start the vehicle either by self-starter or by kicking the kicker, it is not getting started. After 10 to 15 minutes it gets started.
I have given to the showroom where i have purchased the vehicle, initially they said some problem with the screw near the carborator and returned back the vehicle, saying that it will not create any problems.
Even after the above said problem, the vehicle again started giving some problems and this time the service boy told that there is some minute dust particle in the carborator and they have cleaned the same.
Thereafter within 3 or 4 days, again the vehicle got the same problem and this time they asked me to leave the vehicle there for one day for observation, so that they can observe the same and give delivery next day. On the next day, they informed that there is a problem with the silencer and so they replaced the same.
Thereafter the vehicle was running in a good condition. But all of sudden since two days again the engine of the vehicle is giving a hard sound which is totally different and while driving the vehicle it is not in a smoother manner.
Hence, i request for replacement of new vehicle as the vehicle purchased by me on 9.7.2018 is frequently giving troubles. Failing which my total amount which i have paid towards down payment and emi to returned by the dealer with interest.

Name: devarkonda ramadevi
Contact no.[protected]
Email-id: [protected]@gmail.com

Hi, i have purchased a tvs jupiter on aug 2016 and getting lot of issue like vehicle not starting most of the time, either through kick or self start. All free services as well as paid services were done periodically. Plucks are getting damaged almost every month or so. Carbon emission is visible during vehicle start up and mileage is almost 30-35 km/liter.

I have repeatedly told above issues during every vehicle service. Every time the service station manager and it's staffs said they have fixed the problems and you won't get issue anymore. Just a month back i have had my vehicle serviced as it was not started and they have kept it for an extra day saying they will keep it for more observation. They next day they told nothing to worry about and everything seems ok and they did necessary adjustments. But the bill they charged was more than 1200 bucks.

I am a working lady and it's very difficult for me to go to the service station for maintenance regularly.
Service was overcharged every time without addressing/fixing the proper issue. Tvs vehicle service from angul center is very much painful and horrible. It's a pure harassment for a customer.

Let me clarify if this issue won't be addressed at immediate basis without any cost, i will go for a legal action.

Vehicle details:
—
Registration no: od19h1864
Year of manuf.: 2016
Make of vehicle: tvs jupiter 109cc
Engine no.: bg4gg1029166
Chassis no: md626bg44g1g33709

Thanks for understanding and do the needful asap.

Regards,
Deeptirani sahoo
Contact#: [protected]

Sir! I have bought a vehicle of jupiter classic from dharmana tvs gajuwaka, visakhapatnam recently.. First i need to complain about product.. Mileige n all is satisfactory bt it has hell starting trouble from the day1.. Morning first start self and kick nothingg works.. While riding if we reduce the acceleration or even speed breaker comes engine stops.. Problem is worsening even after 2 services... Sometimes i need to push it kilometers together to get mechanic shops.. Bt nobody could trouble shoot it till now

Second and most important thing is.. Service.. I can even bear with the starting trouble.. Bt i couldn't handle these service people... See sir, when sales increases we need to improve the service facilities, technicians everything... Whenever we goes they will tell slots busy come tomorrow day after tomorrow.. I gets only one holiday in week.. For service reason i need to put leave and go when they tells.. And i told this problem in both the services and went to service center many times for customer complaints.. For that moment they will just act something n sends back..in my way back itself it stops again..

Very disappointed sir and frustrated too.. Finally... Service is an art... And heart of the bussiness.. Plz do needful

I have raised a complaint regardin by jupiter scooter. The complaint reference number is 119501.
The scooter was serviced by shree sai wheels and withing 10 days the problem reoccurred.

Please let me know what action tvs company is taking. The scooter was purchased last year in november and only run 400 km. Why the problem is not resolved.
Are you saying this is a defective model.

Contact me on [protected]

Sir,

I bought a tvs wego ten months ago from sagnik motor’s

But I still could not find my car number.

I told the dealer many times.

He said I'll be getting in a few days.

But for a long time there was no fruit.

I complained to you.

Please help me get this vehicle number.

Thank you

I am Pradip Kumar Singh from west Bengal, nadia .

My contact number is [protected]

This is the 2nd complaint i sent and still no action is taken. The showroom people just call once and then forget. Shame on tvs and balaji tvs on the whole.

Original complaint as below —
Dear customer care team,

Kindly note that i bought 2 tvs ntorq scooters. One for my brother and another for my senior citizen father. Both have the same issues but i would speak for the one i gifted to my father as my brother is a senior lawyer and is handling the issue himself.

Please note that my father is a heart patient and the scooter was bought for his convenience and not for the hassles or torture. The scooter was bought on 07th march 2018 from k. K. Automobiles, a-1, adhyapak nagar, najafgarh road, nangloi, delhi - 110041. The sale services of the showroom was excellent and i was impressed by it. Scooter registration no. Is dl-11sv-2885. Chasis no. Md626ag71j2b00867.

The scooter has a faulty battery or the charging unit of the battery might be faulty and it stops working anytime and every now and then. This forces my dad to kick start the scooter instead of the self start and being a heart patient, this is a very tedious and risky thing for him to do. Both the stands of the scooter (Side and main stands) are super tight and creates pain in his foot when he uses them at the time of parking the scooter. All these issues were reported on 03 july 2018 while getting this serviced from the workshop at - tvs balaji auto, e/244, block e2, vir banda bairagi marg, near shastri nagar metro station, shastri nagar, delhi, 110052.

My father was assured that the battery/ alternator will be replaced and there won't be any issues in future. While to my horror and surprise, no action was taken on the battery issue and also on the stands except the oiling of the stands. Anyhow, he took the scooter back and the problem was not there for about 23 days. Then he got sick and didn't use the scooter for 2 days. The same problem came back again and since then, he requested the people there to change the battery and stands and get the issue resolved but nothing is done. I cam to know of all these issues after returning to india now.

This kind of service from tvs is simply not acceptable and is ridiculous. This is a consumer based generation with multiple market players and cut throat competition. Moreover the consumer courts and social media platforms are quite sufficient to degrade the goodwill of any company / product and hence such attitude that "the consumer is a fool" is simple not acceptable by me. As a last resort i am writing to you directly and i need a permanent solution of my issues with battery and stands replacement from the tvs before i take up any other resort for my consumer rights.

Hopefully i am ringing the right bell this time and a quick and positive action would be taken. Thanking you in anticipation.

Reminder complaint as below-

Please refer to my complaint number 119908 which is still open. The proceedings are as below-

1. I was called by mr. Rajiv from balaji motors as asked to bring the scooter for the inspection.

2. I was greeted well by mr. Rajiv. On inspection the irregularity was noticed by the team.

3. I had to wait for good 5 and half hours and then was told that the fuel supply "t" was faulty, so replaced, then the ignition coil coupling was tightened and the oiling was done on the side and center stands.

4. I insisted on the battery and alternator check as in the original complaint but nothing was done in that regard and i was forced to take the scooter back and wait and see for 2-3 days.

5. To my surprise, they also repeatedly insisted for the call closure code by saying that it is the sms we sent you and we need that sms. As if i am a kid.

6. The scooter worked fine just for 1 day and again the same issue arouse. I messaged mr. Rajiv on whatsapp but no reply was given. Copy of screenshot attached.

7. I am now really frustrated and upset on the services offered by tvs. I don't have time for making repeated complaints and visits for this problem and issue. You change this faulty scooter, ignition, battery, alternator or whatever. I need a final resolution to the problem before i move my case to the court and social media to decide. This is really surprising that what personal interest the workshop has in not getting a resolution to the tvs customers but ready to give up the company goodwill and the faith of the customers in the tvs company.

Defective vehicle dealing done with us by your century inka, kohli corner, s. No.31/32, cts no.12, near phugewadi, sanjay nager, phugewadi, dapodi, maharashtra 411012. Now faults were identified and dealer is not supportive to replace vehicle. We have purchased three vehicles in last one month. We are need support and faulty vehicle replacement from your dealer or company.

Dear all,

It is to inform you that I have purchased Apache rtr 200 race edition on 2/10/2018 from Auto Hi tech distributors (TEZPUR, ASSAM). But, I feel very disgusting when I found some rust on the lower portion of the side stand and on the main stand as well. when I report the issue to the dealer I got no satisfying reply. How A company like TVS can provide such poor quality material to its customers? I give all my savings to purchase this two-wheeler and after that when such type of problem arises this will obviously change my faith on TVS..
hereby requesting you please do the needful and give importance to my complaint. I can provide you all the necessary details regarding this .

I gave my bike for service in TVS Neo moters center (bilekahalli BG road Bangalore).
I had 2 major bike issues 1. chain was making noise and 2. Head light (given wrong spare part from same center earlier)
But they only washed the bike and kept it there whole day, gave it back and charged 1000rs.

Dear sir

With reference to the above mentioned subject, our vehicles details as follows :

Vehicle reg : ap 16el3413
Chassis number : md626eg4xh1k45917
Engine number : eg4kh1721971
Date of registration :[protected]

Our self start & quick start both are not working properly, hence we been to lava chethana tvs motors at nuzvid & kasa tvs motoros at vijayawada.

They said battery doesn't have problem. After serving the problem become more and the vehicle is not getting started. Again we been to lava chetan motors at nuzvid they said the battery doesn't have much water. They filled with water. Same day evening again vehicle didn't start though we have used self & quick start. We requested for battery replacement. They reluctant to do it & resolve our problem.

क्लेम के दोरान मैंने अपनी Jupiter का पार्ट्स चेंज करवाया था जिसका नंबर k62214808d.K62220408d .k6221498d है इन पार्ट्स के कलर मेरी स्कूटी के रंग से बहुत ज्यादा डिफरेंट है कृपया मेरी समस्या का समाधान जल्दी करें ये पार्ट्स मैंने संजय इंटरप्राइजेज रुद्रपुर उत्तराखंड मैं चेंज कराये थे

From
Ajay rastogi
Yes bank rudrapur
Senior manager
[protected]

I went to a tvs service point situated at jatni, odisha (Sushil tvs) told the problem about my bike having some brake problem and told them to shut out. Instead of shutting that out that fellow told me that i don't know work go for any other mechanic, if he don't know how to work and how to interact with customers then why he is there,. Also the person who guide all those service he told me that you have always problem in your bike. So if there is a small problem also that is there duty to shutout,.

Another problem my bike exhaust pipe is damaged so i went to various tvs showroom to ask them to order a new one, but everyone denied cause that should be change under warranty and main reason that i had not done multiple service at there service center,.

I purchased apache 200 4v race edition on 16th september 2018.
From the 3rd day i started receiving problems in handle bar.
My handle bar is going towards right while riding it straight. I raised a complaint to the showroom on first service but they are saying it is ok.
Then i visited 2 other showrooms they have detected the problem for the same and resolved it some how. But after riding it on a long route i started facing the same issue again and again after resolving this issue for 4 times. I think they have sold me the defected piece and now they are saying we cant do anything on this. And i have told them that my right hand is paining due to this problem but they are least interested in repairing or replacing my handle.
Whats the use of spending me more than lakh if i have to face handling problem in such sports bike also.

I purchased my bike on 2nd of march 2018.. The tail panel quality is pathetic.. My tail panel cracked even when gentle pressures us on it. The fibre quality is very poor. The tail section panel which is located around the pilion seat fibre cracked. Please improve quality of fiber on the motorcycle and matte black color tends to scratch very easily. My bike tail section fibre in bad condition.

There is showroom which takes three types of labour charge. 1. Labour cost 2. Showroom enter cost 3. Chain set feed cost. And it all rate cost includes in labour cost. And the very bad behavior of showroom owner. He is a crazy guy. He took vehicle wash cost but it is also includes in general service charge. He is not taking me serious and ignoring again and again.

Hello this is divya magesh,

On saturday i given my tvs wego scooters to vijay motors - avadi, for service purpose. (Warranty)
While take back my vehicle, i found the foot rest was broken condition. I asked them but i m getting the proper solution. Very worst service experience with them. I need a proper solution for their faulty services. I used my vehicle with 1200km since last 4month. One by one i got issues 1st service headlight issue, 2nd service foot rest broker by service center.
Need a replacement of my vehicle.

Dear sir/mam

I am shankar khanna s/o late sudarshan kumar khanna. R/o 120c e-block gali no 15 om vihar ext. Uttam nagar 110059. I am using tvs jupitter classi reg no dl9sbp2883. I am visited in dynamic motors pvt ltd add - a-15 rajapuri main palam najafgarh road opp sector 5 dwarka new delhi 110059.in my vehicle milage are going down and break are not working properly. Mr. Shubham attend me and says give me some time he will ready my vehicle when i am reached after some time he says vehicle is done and you can go. I have started my vehicle but same problem are coming. When i again compaint to shubham kumar workshop advisor he refuse to provide service again and talk to me with abusive language. When i said i will do complaint agains you in tvs than he says jo karna ho kar lo company mera kucn nahi kar sakti. Please take nessecery action again shubham kumar and provide me better service as your name. I will go to higher authority and consumer court to about bad experience of tvs. Waiting for reply

Thanks & regards
Shankar khanna
Mob no [protected]

Hi sir,
I purchased ntorq on september. I fixed lady handle for n torque 125. But problem is that after fixed the lady handle, when i close the seat, the light is not shut downed (Off) because of lady handle's assembling problem. Because of this, my vehicle battery is draining un nexessary. But i must ne d lady handle also for safe riding
So please do the needful.

As I have purchased a bike from your workshop before 2 months but after that I have faced many issue like Shocker problem, break problem, Self start problem, Milege problem, engine problem and silencer problem.for that I went to service center, showroom everywhere but they didn't take any action till today I purchased a new bike not any second hand after that I have facing this kind of issue I am requesting to you please change my bike as soon as possible & take hard action on it.Â

Thanks & Regards

Brijesh Kumar

Contact no-[protected], [protected]

Sir,

I purchased TVS Jupiter Zx Model bearing Chasis no MD626EG42H3N32589 and Engine No EG4NH2X47438 from S D Motors as on 29/01/2018.

I got done third free services from S D TVS Motor, 1/486, GT Road, Uberoi Compound, Ghisa, Dilshad Garden, Delhi, 110095. I told specifically the problem faced by me towards scooty about engine failiure to the concerned mechanic . My scooty automatically stops after running 3-4 KM. Today, I faced an accident that could be convert into major mishappening with me. My scooty suddenly stops in between road and a fast running bus behind Me. Luckily, the Bus Driver acted wisely and stop the Bus. I am facing the same problem after 3 free services of My Scooty and now scooty is not yet start.

Therefore, I request you to kindly resolve my problem at the earliest or suggest me best course of action.