TVS Motor Company Complaints & Reviews

My new Jupiter purchase from Pava TVS showroom Mumbai-naka Nashik.
I have purchase on 13 September 2018
Oil problem told to TVS showroom on 20 September 2018
Which was temporary solve by showroom by just washing engine cover part.
I have not very much time for such kind of repairing to my new showroom TVS Jupiter
Oil leakage problem...

Hi sir/mam

This is to inform you that i had brought a tvs jupiter classic scooty in january 2018. But i am not satisfied with this just because of your service as well as your product maintains since its highly 9 month when i have parched it from your agency witch is in mangol puri 110086, and wihin the nine month i am facing the lots of problem day by day like its all wire are dead its plug is not working properly engine is also not in good condition, one day i was going to my home from the office and suddenly the scooty was stopped in the way at the night do you ever thing how much pain i had got that time. Now its high time i am really verry fed up with this. You also try to understand this thing within the small time period i am facing this much of issue, it is not for good you as well as me also. As you know due to this kind of issue i will not recommend any one to buy this. So please resolve the issue as soon as possible.

Name : naresh
Moble no:[protected]

I have already registered a complaint against my tv's apache rtr200 AS01DJ6110 regarding my poor acceleration and miss firring but it is not yet solved aftr the rain starts the problem occurs so I would like to say plz listen to the customers demand and fulfil their requirements...worst service ever seen...tvs

Iam complaining about the service at peelamed tvs (Sakthi saradha), worst service and iam not satisfied with the work they done to my motorcycle. Customer requests are not fulfilled the some of the complaints are improper water wash, engine noise is not minimised, poor care of vehicle. Kindly consider this complaint as a serious case and please do the need for.

Thanks and regards,
Prem

Mera bike ka silencer bahut aabaj kar raha hai. Machenic ne kaha silencer brack ho gya hai. Par abhi tak mera silencer change nahi huya hai. Daily service center jaane par manegar kahta hai ki new silencer nahi aaya hai. Ish trah mughe parisani ho rahi hai. Bhagalpur ka machanic behavior good nahi hai customer se baat bhi achha sey
Nahi karte hai. Please mera problem solved kare.

We have purchase new bike on 13 september 2018 from shree motor from badlapur, but we received damage bike, issue was oil leakage, so i submit my bike on 15 september at shree motor with 1000 rs fuel.

Then we receive bike on 23 september as a replacement (Without fuel), and now new bike also issue not started, i can't submit my bike again and again.

So bad experience i get from tvs.

Please resolve my issue on priority.

Sir.
We are give my tvs excel heavy duty for starting trouple problem. Branch name tvs grover in uttarpradesh rampur road bye pass. Bareilly. Till that one month so did't recover my problem. Service incharge told did't get spare parts from tvs from tamilnadu. Sir we need information about this problem
Vehicle no. Ua04e-5895 service date.25.08.2018 contact no.[protected]

I have purchase new Jupiter classic on 30 July 2018 from century automobile Poona wakadewadi shivajinagar, pune but I face starting problem from sunday 23.09.18 morning, also I have call to service center and showroom but service center is off, we request please arrange some one to issue problem

Thanks
Vinod kami
[protected]

Dear team,
I am making this complaint now because i was waiting for the feedback call from tvs company (As always) but this time didn't received any such call so finally i am making a complaint here.

Case: last month on the 8th of august i went to the tvs authorized service centre at pali (Rajasthan) for the reapir of my accidental bike (Apache 160 rtr).
There i accelerated the insurance formalities from my end & the service centre was instructed to start the work on 9th aug. From 9th aug the responsible personnel told to complete the work in max 15 days. Then after that i received my bike on 1st september 2018. They took almost a month and during this period i was called to the service centre for more than 10-15 times.
Even, after this much of delay and problems i didn't said anything but they didn't gave tvs level of service which is expected of a brand.
The problems which i am currently facing are:
1. My battery was fine when i gave the bike at the service center but now its dead & the answer which i got from the service center is that as the bike was here for long time the battery might have damaged.
2. My head light (The long distance vision) is not working.
3. The back foot rest is touching the silencer.
4. The fuel is being leaked from the vehicle (Although the fuel tank is replaced by a new one there)

Further my number plate was missing at the time of handover of the vehicle but when i noticed it and told the employees there, they searched for it all around the garage.

All these events doesn't justify the quality and dignity of the brand - "tvs".

Thanks,
Sahil agarwal
M. No. - [protected]

Hi,

I have bought a new tvs apache rtr race edition abs version on 19 july 2018 and it has been just two months and now i am facing multiple problems with my bike.
1) after the first service my bike had a starting problem. There is no kick provided in the bike and if i try to electric start the bike just after one night (12 hrs) it does not start at once. I have to start it 6-7 times at least and even after that when the bike starts it doesn't take he proper race. I told this issue to the service center and they tried to fix it but still the problem persists.
2) the console is not showing the correct readings, thought my bike is at neutral still in the console it shows that bike is in first gear and also neutral indicator does not blink at times.

I have not purchased this bike to take it to service center every now and then. Your customer care number is not reachable and i want this issue to be addressed at priority.
It has been days since i am facing these issues. I am not going to take this sort of service anymore.

I have purchased tvs scooty pep + from a k gandhi showroom, baidyanath showroom on 21.12.2017 in the name of my daughter nikita rajesh sanghi, invoice no. Ho\3509. I have purchased this vehicle for convenience of my father aged more than 75 years.
My father is facing lot of starting trouble since march 2018. Vehicle is neither getting self start nor by kick. One day my father fall down on the road while kicking the vehicle to get it start. I have informed several times (Minimum seven to eight times) to mr. Vishal who is working at this office. On two occasion mr vishal has sent staff to carry the vehicle, but they were also unable to start the vehicle & carried by simply pushing it.
Sir i am having very worst experience of this vehicle & also service rendered by your staff members working at baidyanath square. Sales representative saying that this is problem related with service department & service department not even ready to registered our complaint in written nor taking any cognizance of my problem. There is no co-ordination between sales & service department. They were not informing the name of immediate in-charge who will take care of complaints\ problems of their customers, also not registering our complaint in written. Such type of behavior of your staff members build very bad image & make negative publicity of your company in the market & harassment to the customers.
While asking for this problem they are not giving any satisfactory reply or solution to the vehicle & same problem is still continuing.
Sir i am putting my complaint in written because i am getting to much frustrated, so i request you to please seriously look into the matter & resolve my problem & don’t compel me to take any legal action.

I bought apache rr310 from delhi, only 3300 kms run and automatically its rear disc pad fall day by day in small particles where as front disc pad is in well n good condition that means its quality issue, please resolve my problem as soon as possible .

I bought tvs apache 200 race edition on 19th july 2018 from sai baba tvs hinjewadi pune.
It hasn’t been 2 months and my bike is giving a lot of problems.
1) it’s having a start problem, no kick is provided and if in night i put my bike in parking and in the morning i try to start it does not start at once. I have to electric start it 6-7 times and even after that it does not take full raise.
I have done a complaint about this twice in the service centre but they are not able to resolve the issue.
I want this issue to be resolved immediately as i haven’t spent such a huge amount in this bike to get irritated every now and then.

I, subir roy, a resident of burdwan town, bought tvs xl 100 (Ap red) engine no dp1fh2109773 and chassis no. Md621dp13h2f82327 on 19/09/2017. As per your guideline, i availed all of 3 nos. Of free service and the 4th paid service on prefixed condition/date given by you.
By an advance booking on 18/09/2018 by sms from the sender named tt-tvsmot i agreed for the 5th pay servicing on 22/09/2018, i. E., today. Sharp at 9 am i reached the workshop and got the counterpart of job card only behind one person at 9:11 am. I waited to take delivery of my vehicle in customer’s waiting room from then. After a quarter to 2 hours (1 hr. 45 mins.), the person mentioned earlier came and took his vehicle (Tvs wego). Even the vehicles of those who came about one hour after me were approximately finished servicing. Seeing that i asked about my vehicle and your staff repeatedly said that servicing is in progress. But i did not see my vehicle anywhere on the workers’ stand. So i entered inside the servicing zone and saw that my vehicle was kept aside just after washing, and nothing else was done.
I asked to handover my moped, and your staff tried to convince me that they would hand it over to me only after servicing is done, that too after one hour from then, but i declined and returned the counterpart of the job card.
So, i have some questions. What is your motto? Only selling vehicles and this worst kind of service by worse staffs? No value for anybody’s precious time? If it is the “customer care” (!!) in warranty period, what type of service would you provide later? I am too much terrified and horrified by just thinking that after this type of treatment.

I'm using tvs star city since 1 year vehicle no. Mh20en1431 since purchase day it was having engg noise censon at that time they have repaired it in warrenty after 8 months problem has been accured again same after that i went to manesh tvs auto at marashtra aurangabad they are not read to attend me or my cunson i am insulated badly insulated their from mr anil service manager its my personal request to you to attend my complain or i have to go in a legal way.

I went to service my tvs wego to the service pla center near cantonment. Though the timing mentioned there is 7 am but there is non one to say a word till 8.45. No one was present there to reply any of our queries. The security said that more than 60 of the staff had gone for a picnic and it is a doubt that there will be service today. If this is the reply how can we rely on tvs. Kindly take necessary action to rectify this type of inconvenience in future, for which we would be grateful to you.

An extreme disappointment for neither any actions taken, nor received any reply to my email against a complaint raised against an authorised service centre of tvs motors. This shows how serious this company is towards its customers issues. When called the customer service centre a few days ago, the customer care representative was so reluctant to take the complaint even. Hence drafted an email to the registered customer care email id. And the status is, no emails received nor any actions taken. I feel this big a company with such kind of infrastructure is expected to provide better services. Demise in the name of customer service.
I immediately plan to sell tvs scooty pep + and purchase another vehicle. Very sad and disappointed.

Hi tvs team,
I have purchases rtr 2004v 2017 base variant in ap and taken my bike to bangalore. But after 2 services bike's engine started making more noise. Now i completed all 5 free services but never resolved the problem. I have given last 4 services in trijal tvs service center, marathalli, bangalore. Every time they will replace some clutch cable, spark plug or chain sprocket. After 15 days of service still the same noise from engine. It's very hard to digest such an wonderful motor sound so awkward in traffic. Because of this i can't able to take this bike out of bangalore itself. When i have taken this bike tvs had provided 5 years of warranty for engine. I need an immediate response or action against it. I think tvs had such a good reputation among youngsters like us, so please keep that word in real.

Awaiting for your reply.

Name: nagamohankuamr
Contact: +91-[protected]

SIR
I buy a tvs apachhe rtr 180 bike on 15/11/2017 from uttam motors narsingh bhawan etawah road sirsagang district firozabad up
but i could not found my bike papers like RC.
when i told to dealars about my documents they egnor my words and they do not take any action about my bike paperso i request to you that help me
BIKE DETAILS ...
NAME OF BIKERS IS KAMLESH KUMAR
S/O PREM SHANKAR
VILLAGE SIKANDAR PUR
POST GHAGHU
DIST FIROZABAD UP 205141 mob no [protected]

I purchase scooty PEP on March 2018 from METRO TVS, Vavadi buzarg, GODHRA 389001 GUJARAT But he delever me 2017th mfg PEP I also complain on this msg box in April 2018 but u never reply
So I complain in consumer court