TVS Motor Company Complaints & Reviews

I bought apache rr310 from delhi, only 3300 kms run and automatically its rear disc pad fall day by day in small particles where as front disc pad is in well n good condition that means its quality issue, please resolve my problem as soon as possible .

I bought tvs apache 200 race edition on 19th july 2018 from sai baba tvs hinjewadi pune.
It hasn’t been 2 months and my bike is giving a lot of problems.
1) it’s having a start problem, no kick is provided and if in night i put my bike in parking and in the morning i try to start it does not start at once. I have to electric start it 6-7 times and even after that it does not take full raise.
I have done a complaint about this twice in the service centre but they are not able to resolve the issue.
I want this issue to be resolved immediately as i haven’t spent such a huge amount in this bike to get irritated every now and then.

I, subir roy, a resident of burdwan town, bought tvs xl 100 (Ap red) engine no dp1fh2109773 and chassis no. Md621dp13h2f82327 on 19/09/2017. As per your guideline, i availed all of 3 nos. Of free service and the 4th paid service on prefixed condition/date given by you.
By an advance booking on 18/09/2018 by sms from the sender named tt-tvsmot i agreed for the 5th pay servicing on 22/09/2018, i. E., today. Sharp at 9 am i reached the workshop and got the counterpart of job card only behind one person at 9:11 am. I waited to take delivery of my vehicle in customer’s waiting room from then. After a quarter to 2 hours (1 hr. 45 mins.), the person mentioned earlier came and took his vehicle (Tvs wego). Even the vehicles of those who came about one hour after me were approximately finished servicing. Seeing that i asked about my vehicle and your staff repeatedly said that servicing is in progress. But i did not see my vehicle anywhere on the workers’ stand. So i entered inside the servicing zone and saw that my vehicle was kept aside just after washing, and nothing else was done.
I asked to handover my moped, and your staff tried to convince me that they would hand it over to me only after servicing is done, that too after one hour from then, but i declined and returned the counterpart of the job card.
So, i have some questions. What is your motto? Only selling vehicles and this worst kind of service by worse staffs? No value for anybody’s precious time? If it is the “customer care” (!!) in warranty period, what type of service would you provide later? I am too much terrified and horrified by just thinking that after this type of treatment.

I'm using tvs star city since 1 year vehicle no. Mh20en1431 since purchase day it was having engg noise censon at that time they have repaired it in warrenty after 8 months problem has been accured again same after that i went to manesh tvs auto at marashtra aurangabad they are not read to attend me or my cunson i am insulated badly insulated their from mr anil service manager its my personal request to you to attend my complain or i have to go in a legal way.

I went to service my tvs wego to the service pla center near cantonment. Though the timing mentioned there is 7 am but there is non one to say a word till 8.45. No one was present there to reply any of our queries. The security said that more than 60 of the staff had gone for a picnic and it is a doubt that there will be service today. If this is the reply how can we rely on tvs. Kindly take necessary action to rectify this type of inconvenience in future, for which we would be grateful to you.

An extreme disappointment for neither any actions taken, nor received any reply to my email against a complaint raised against an authorised service centre of tvs motors. This shows how serious this company is towards its customers issues. When called the customer service centre a few days ago, the customer care representative was so reluctant to take the complaint even. Hence drafted an email to the registered customer care email id. And the status is, no emails received nor any actions taken. I feel this big a company with such kind of infrastructure is expected to provide better services. Demise in the name of customer service.
I immediately plan to sell tvs scooty pep + and purchase another vehicle. Very sad and disappointed.

Hi tvs team,
I have purchases rtr 2004v 2017 base variant in ap and taken my bike to bangalore. But after 2 services bike's engine started making more noise. Now i completed all 5 free services but never resolved the problem. I have given last 4 services in trijal tvs service center, marathalli, bangalore. Every time they will replace some clutch cable, spark plug or chain sprocket. After 15 days of service still the same noise from engine. It's very hard to digest such an wonderful motor sound so awkward in traffic. Because of this i can't able to take this bike out of bangalore itself. When i have taken this bike tvs had provided 5 years of warranty for engine. I need an immediate response or action against it. I think tvs had such a good reputation among youngsters like us, so please keep that word in real.

Awaiting for your reply.

Name: nagamohankuamr
Contact: +91-[protected]

SIR
I buy a tvs apachhe rtr 180 bike on 15/11/2017 from uttam motors narsingh bhawan etawah road sirsagang district firozabad up
but i could not found my bike papers like RC.
when i told to dealars about my documents they egnor my words and they do not take any action about my bike paperso i request to you that help me
BIKE DETAILS ...
NAME OF BIKERS IS KAMLESH KUMAR
S/O PREM SHANKAR
VILLAGE SIKANDAR PUR
POST GHAGHU
DIST FIROZABAD UP 205141 mob no [protected]

I purchase scooty PEP on March 2018 from METRO TVS, Vavadi buzarg, GODHRA 389001 GUJARAT But he delever me 2017th mfg PEP I also complain on this msg box in April 2018 but u never reply
So I complain in consumer court

This is to bring to your kind attention that my father purchased tvs excel super heavy duty for my sister sruthi nalam on 02/2012 in an exchange offer in tvs show room bapatla-522101, we surrendered the mahindra rodeo two wheeler vehicle in tvs show room. At the time of surrendering vehicle in show room we submitted all relative documents of our mahindra vehicle and filled all the forms 29 & 30. But recently we received e-challan of fine rs.600/- from rta office guntur due to not wearing helmet. We went to tvs showroom bapatla and informed the same to them and demanded the details of new user of our mahindra vehicle, they are recklessly answering to whom we sold we don’t know. Is this is the correct way to answer?
It is the minimum responsibility of showroom person to check either resold vehicle got re - registered by new user or not. By trusting you people we purchased tvs in exchange offer, it is the minimum common sense to take the proofs of the person to whom you are reselling

Maine gadi 11 june ko genuine motors kanpur se tvs apache rtr red 160 kharidi thi... Jisme 2 din bad hi sanker leak ho gaya, horn ek diya tha aur ab cluch plate chali gai hai... Gadi pick up nhi bna rhi hai, jbki abhi 3 mahine hi hue hai... Agency me dikhaya to bol rhe hain paise do tb thik hogi... Mai kya kru abb... Aur gusse me dant k bhaga dete hai... Jbki time to time service bhi karai hai hmne

I arun kumar pathak purchase tvs pept from shree motors a-12, koh-e-feza, main road, bhopal (M. P.)-462001 at dated 30th apr. 2018.
Shree motors is finally closed the showroom & they are not providing us any services or reg. Card & vehicle number
Please provide us service book for servicing on time & reg. Card & vehicle number

Vehicle details as per follows-

Auth dealer - shree motors a-12, koh-e-feza,
Engine no. - ag3dj2870026
Chassis no. - md626ag38j2d74421
Colour - brown
Purchase type - in cash
Purchase date[protected]

For any further correspondence my mailing details as follows :-

My mailing address
Arun kumar pathak c/o k. P. Dubey
H. No 91 a - block road no-3
Sharda nagar, narialkheda
Bhopal pin - 462100

Contat no - [protected] & [protected]

I will by new Apache rtr 200 grey colour in 18 October 2018.Bt bike chain spark & disk shoe was broken .bike odometer is 10, 579km only .
Plz claim warranty .I love and get my bike Apache rtr 200 bt I really feel bad ...plz kindly take the request and start the process

Bike no up34ak9926. Engine salencer has been damaged this parts change by company bike madel 2017 bike name is tvs victor black color without disc brake salancer is full damage by junk i want change this salancer i try to customercare number but i can't talk to customercre officer my dealer is not solve my problem and dealer esta not any process dealer name is balaji auto sales

I have one scooty pep+ since last 3 years. Vehicle was delivered from kathir motors karamana, trivandrum kerala. At first 6th month my accelerator cable broken while i was in drive, i requested local assistance and during the warranty period they charged and replaced the broken one.
Now last week also same happened, while in drive again accelerator cable broken, narrow escaped from accident also. How these kathir tvs dealer value a customer life. If i got any unexpected accident who will take responsibility.
And during these 3 years i have changed 4 side stands, 2 speedometer cables and right side chase also broken.
So i really fed up with your service team, and lost complete trust with tvs scooty pep+
Even while talking to your service team, they are laughing each other and says these are regular things here. So i'm not ready play my life with such untrustworthy travel partner.
Hope you can understand my emotion as a customer.

I purchased two vehicles of yr company wego and scooty. Yr company gives 5 yrs warranty on scooty when i purchased.. Since purchase scooty was knocking, i tried to tell dealer but he ignored. After one 1yr he advised to change belt and take money of it. Afterwards at changing of rare breakliners he cut drum and change many parts and changed rs 4000. Then i want to ask what is 5yrs warranty. Today my scooty is suddenly stopping now i am fearing to give yr service station

I have enquired about apache rtr 160 4v from matrix tvs showroom, taverekere main road, bangalore. The executive gave me the emi structure and details etc in proforma invoice also stating that the financer is tvs capital/credit. However when i went there in another week to book the bike, there is a clarification on emi which they want to get it from your tvs capital/credit and said they will get back to me. It is extremely saddened situation that it's been another week and still i have not received any response from them, instead it's me as a customer who has visited the showroom so many times. Your sales of apache rtr series might have rose to 3 million sir/madam in recent times but then let me tell you ignoring a single customer can also lead to a downfall, this is what your sales offices are serving to customers? As a customer, you are delighted to buy something new but with this kind of service or lack of professionalism, it creates a serious thought... Is tvs the right choice.
Hoping to hear from you soon.

I purchase my vehicle tvs jupitor in 9 april 2018 from trijal tvs, marathalli, bangalore. Due to some accident in 8 august 2018, some parts got damaged. I went to service center trijal tvs, marathahalli, bangalore, he told me come to some other day due to insurance surveyor unavailability. So i decided to bear the expense from my pocket and will apply for reimbursement. Finally trijal tvs given estimate on 22nd august 2018 and paid advance of rs.8000 on 28 august 2018 for some spare parts, they told me that it will take 5 days for logistic of spare parts and will call you once it delivered. I did not receive call after waiting of 7 days, even tried to call almost 8 times but not responding even the call. So i went to workshop to check the status he told it will take 2 more days we will call you 11 sep 2018 but till now not the single call i got from tvs. Even i am trying the concerned person number, he is not picking the call. Almost i went more than 10 times, but not getting any reply from tvs, always got false promise of next date. I dont want any service from tvs only need my money back.
Please look into that issue.

Today when i went to bulland motor 407/1 prem nagar opp sivaji nagar for my jupiter service it got damaged at side fender in their parking lot with deep scratches from a person working at service centre only
Name of person is shahrukh
Same was reported by me to mr yogesh service manager present at time of service
Now my request is to compensate for damage done by replacing the parts which are damaged

At ganga motors arsikere they are doing irrelevant business with customers in tp government has received 136 rupees the showroom persons asking 700 something amount with me what a rubbish on going on in showrooms its completely illegal business