TVS Motor Company Complaints & Reviews

I am a regular customer of tvs motor company... I have bought tvs star city plus (Tn09 cj9262) last year in my son's name g. Raghul and recently i bought tvs xl 100 comfort on 10/02/2018 (Tn 09 cl8704) in my wife's name s. Malliga at ramkay agencies, velachery main road, chennai.

From the purchase date of 10.02.2018 to till date (09.07.2018), i have not received rc book for the vehicle tvs xl 100 comfort. Whenever i ask the agency from which i bought the vehicle, they say it is pending but they dont reply further or not give any reasonable reason for the unduly delay in the issuance of rc book..

They used to say that the rc book will be ready next week but when i approach the day, they simply say it is still pending and they dont take care about the customer difficulties and the response is very very poor. I have not got any satisfactory reply and sometimes, they dont utter a single word other than it is still pending... Recently, the manager, ramkay agencies, velechery is not picking up my phone..

I am extremely sorry to say that the grand name of tvs is being spoiled by such bad attitude.. Moreover, i am a long time user of tvs vehicles and a regular customer of tvs, i myself really vexed about the attitude of these people

I request to solve the problem and take necessary action so that i can receive the rc book at the earliest.

Hi sir this is Deep gurtatta owner of TVS scooty Streak. Vechile number WB 24P 3679. Actually the problem which i faced today is very dangerous. First of all i had a shocker leak problem last year i.e 2017, month is june or july maybe. I have given my scooty to the TVS autherized service centre i.e SHAW TVS at TITAGARH (KOLKATA). I have told them the problem about the shocker leak. They have fixed my problem saying that it would not happen again, and charged me for the service which has been done by them. Ok. Then after 3 days again the shocker leak problem had started and told them for the same. But this time they told me to change both of the shockers and the rubbers too. I have done that too. Everything was fine. Now i have given them the scooty for the servicing. This time they have done all the bad things. Broke the headlight cover. Telling me that it has already been broken. But that was not true. Secondly when i give a rase to my scooty it starts whobling and shuts down there only. I have complained for this in the TVS main centre i.e in MUMBAI. They called me and all of issue where solved. Now the big problem which i faced i was riding my scooty and from past 4 days i was feeling that my handle was making some noise. I thought maybe some internal parts where loose, then today only i was riding through the main road and by luck i was riding slowly, and suddenly the shocker portion part came of the left side and i suddenly applied the brake. In that situation what will the condition you only say and the time was 11.30pm at night today. Now one was there from whom i take the help from. Somehow i managed to get it fixed temprory and came home. But 100 times it was coming out of the handle with the spring out. I can give the pic also of the affected part. Now the big question how the service person has tightened the handle bar of my scooty. Giving my scooty 2 times for the shocker problem he should have tightened the bolts accurately. This shows how carelessly he has done that. Which i purchased this scooty it has never has this problem. But after giving to the service from repairing the shockers not 1 time but 2 times they have not tightened the bolts accurately. And this problem is shocking to me that how could the shocker protion came out the handle. If suppose i would be at higher speed, then what should have happened you say. I would be died then and there only. This type of pathetic service i am getting from the SHAW TVS. Now tell the SHAW TVS person to toe bike scooty with there own money. I will not give a penny to them for this and fix my problem asap. Or else i have to file a complain against TVS. So better do this asap.

I have bought Apache rtr 200 4v race edition on June 20 2018. At the time of delivery I was noticed that utility box was not there in bike. I asked sales executive about it after 10 day they are saying they are not responsible for that and they don't have it in stock. They are simply saying go and give compliment. Some one give some idea to get is solved.

21-Jul-2018
Very bad Scooty Jupiter bad service. I bought my scotty on 05/05/17 since then. I take it to the service center for service regarding but they not doing proper service. They not wash & polished my scooty. your service center Greenland Workshop Allahabad is very bad service providing. TVS rating is zero. Workshop staff also not listen our problems.

Worst service I have ever seen.I took jupiter from kolhapur & after i bring that to pune for use.I found ladis footrage & guard is not properly fited .when u complaint about this while servicing they say u have to send bike to delaer office.They will tell you go in this office we can't solve your issue.
What kind of service is this?
Worst service.
They don't accept their mistakes and blame you and say do whatever you want to do.
Worst service.while selling bike they will talk nicely but after that experience is really really worst.
Please solve this issue asap

I had bought the tvs victor this yr from panvel, maharashtra and i am from mangaon, raigad. The local tvs dealers are not providing the free service even i have my 5 free services left. I can't travel from mangaon to panvel for service purpose on bike in these rainy season.
So, i humbly request to u. Please resolve this issue and provide the free service in nearest dealer's store.

My scooty ntorq 125 was delivered to me in poor condition, with marks all over it due to transporting. Its 1st service was also poor, the mechanic didn't do a thing except change the oil. Very bad customer service. This was not expected from tvs. Kindly be strict with your dealership and improve your service.I am very disappointed with customer service provided at your dealership.
Look into the matter. Resolve this problem.

My Bike was taken for repairs by TVS service Team on 15th July Morning after 4 days of Complaint and Follow up and till Today they are not bothered to complete the work and Return the Vehicle .
Even though Vehicle is under warranty and due to Flood in Vasai, It got affected and we were forced to get it repair at their service center due to Warranty clause. But It seems they are just sitting there to make money and do nothing towards Customer Satisfaction

Hi my brother purchased tvs jupiter last month from pune afterone month its lock set is malfunctioning when inquired nearby wanowarie service centre he is asked to bring it to service centre on his own and even after 4 days they are not repaing the lock set... I just dont understand why these new vehicle are malfunctioning isnt there any quality check of the spare parts and why are the dealers so arrogant when we ask for our customer service

Sir i have purchased TVS Star City from Malik Motors, Anantnag, J&K (192101).
It’s been One and half Month since then but they haven’t yet provided me Sale letter or any else document. I have been fined by police several times also battery of bike is dead and they haven’t replaced the battery also. Every day i keep going to service Centre and everyday they don’t listen to my Complaints. I now highly regret of being customer of TVS

Good After Noon

I am sending this mail with utmost concern and pain which has caused to me after visiting your showroom in Bangalore.

On 13 July 2018 i have visited your showroom in Bangalore HSR Layout, Kubera Motors. During that visit i have enquired about TVS Sport Alloy version and have fixed the deal and submitted all my documents as said by the concerned staff. During that time they have informed me that the down payment would be 7794 and emi would be 1737 plus other charges to which i have agreed and paid an booking advance of 1000 INR.
Followed by this a verification was carried out by the financier at my house and cleared everything. After 02 days i relieved a call from showroom stating that i am new to Bangalore so i will have to pay down payment of 11800 plus other charges, which is totally unprofessional but i agreed to it and informed that next week i need the delivery and i will pay for the down payment to which they agreed.
Again today i received a call from showroom staff saying that loan cannot be given as rental agreement will not be considered as address proof which made me upset and am putting you this mail.
I am not a resident of Bangalore and am here for last 03 months and working for a reputed company in a senior managerial level.

The above mentioned incident has made me to decide that i will drop of buying the bike and will consider the booking amount which was given by me as a loss for me but i dont care.

I have submitted the under mentioned documents.

Aadhar Card
Pan Card
02 Photos
01 cheque

i think the showroom and their staff is cheating people by saying different things at different times after taking the booking amount.

Now please advise me on ho to proceed or are you going to take care of the matter.

Otherwise the only option left to me is that inform the people regarding the unprofessional service of TVS and approach consumer court for wasting my time and money.

Regards

RAGESH
[protected]
[protected]@yahoo.com

As per service centre executive"s telephonic call on service checkup my verito D6 car was produced for 75 pt checkup on 17.07.2018 at TVSSERVICECENTRE, MARADU, KOCHI, KERALA, on the same day I have received message amount to pay Rs.1250/- plus applicable tax.on 18th they delivered the car with a bill RBC19A002450Rs.2455/- with full of mud and dust .I paid the amount for free check up.The amount may be refunded.

Hi my name is pragnesh l have purchase tvs sport bike from 04_11_2017, from the beginning I have suffer for tayre wibration issue when I put my bike in service center,
They are not given any proper resolution provide, me so I urge you please replace my tayre under warranty period,

My mobile number, [protected]

Pragnesh modi
New naroda ahmedabad

Its been 1 & half month since I booked for tvs ntorq 125 (ie. 05/06/2018) at union tvs imphal but I haven't got till today, whenever I went to the dealer they said we have placed an order but there is no stock in the company. I had visited the tvs showroom every week but always its a same replies from them no stock. May I know the reason why its taking so long?

We are complaining about the same problem of vehicle from Last 29/08/2017 that it's button start is not working and vehicle automatically switches off in running at any time and don't start again. I have to get another vehicle. When this was informed to showroom people they have been giving irrelevant ans. And today Mr. Gandhi told me that there is battery prob. After warranty on battery is expired

Hi,

Myself suresh i bought TVS Ntorq from ARUNAGIRI MOTORS AGENCIES Kalyan Nagar Bangalore,

I bought the vehicle in February end 2018 i was the first few to per-book and take the delivery of the vehicle,

My wife wanted to go for SR-150 but with lot of argument i convinced her for Ntorq but i made a big mistake,

I realized next day after the delivery i found lot of parts was not properly fixed mud-guard had a huge gap, meter panel has a huge gap and to start the vehicle i need at lest 5-10 min daily,

1st service was on 1st week of April i took my vehicle for service and conveyed my problems the answer was Epic (cant wash the vehicle get next week) and about the problem they told will replace it in 15 days, went again after 20-days, the person who committed the replacement is no longer working, Another guy took the request for replacement but this time for 10 days i set a reminder and went after 10 days magic he also left the job, i went to spear parts guy and i personally requested him to take up the request and he told 15 days, within that my second service date came,

[protected] KM driven 930km
Now i need to narrate 3 month story to new guy, he told its just a fixing issue i will get it ready, i told i am fine with it, and i mentioned i will not take delivery if its not sorted out, i just needed it should be perfect because i have paid the amount what u demanded so its your responsibilities to fix it,

After 2 days i got a call saying your vehicle is ready, i was surprised wen happily to pick it up and found nothing is done, i refused to take the delivery and told the same thing if its not ready i will not take it,

Today is[protected] my NTORQ is still in service i have paid 5 EMI till now just to drive 900km and daily my wife proves that she is a better decision maker i have no answer

one thing is for sure i will not take my bike from service until its ready

Bike details as follow

KA-03-JQ-8546
BHAVANI R/SURESH KUMAR
[protected]/[protected]
[protected]@gmail.com
Babi.[protected]@gmail.com

TVS - Arunagiri Motors
802, 8th Main-East Road, HRBR Layout 1st Block, 1 Block, HRBR Layout, Kalyan Nagar, Bengaluru, Karnataka 560043

I am going to book victor bike from Akash ganga tvs from Hajipur Bihar 844101.Mr. Rakesh from tvs finance section told me ur loan will done at Down payment of 9000. then i agree for bike. suddenly after 1day say no sir u have to give 15k for down payment. i told ok o am coming then he told me sir pl come after two days. After 2days he called up and told sir pl bring only rs 11500 i am taken approvel. when i cum showroom he is not present and teliphonicaly he told me sir i am cuming after 3pm and now he told pl bring 17500 rupees for downpayment. after 3pm i called but he is not behaved properly. i lodge complain to manager but he is also not avilable at showroom
finally i am mental harrashed and leave show room and decided that never cum to tvs showroom. very pathetic...
With in 2hrs i got vehicle from Hero motor corp. Finally pl take action and reply send to me. If reply not cum i am going to put Rti

Dear Sir

I am a regular customer of TVS motor company... I have bought TVS STAR city plus (TN09 CJ9262) last year in my Son's name G.Raghul and recently i bought TVS XL 100 COMFORT on 10/02/2018 (TN 09 CL8704) in my wife's name S.Malliga at RAMKAY Agencies, Velachery Main Road, Chennai opp to Phoenix mall.

From the purchase date of 10.02.2018 to till date (09.07.2018), i have not received RC book. Whenever i ask the Agency from which i bought the vehicle, they say it is pending but they dont reply further or not give any reasonable reason for the unduly delay in the issuance of RC book..

They used to say that the RC book will be ready next week but when i approach the day, they simply say it is still pending and they dont take care about the customer difficulties and the response is very very poor. I have not got any satisfactory reply and sometimes, they dont utter a single word other than it is still pending...

I am extremely sorry to say that the grand name of Ramkay TVS is being spoiled by such bad attitude.. moreover, i am a long time user of TVS vehicles and a regular customer of TVS, i myself really vexed about the attitude of these people

I request to solve the issue at the earliest and if there is any genuine reason for the delay of 5 months for the issue of RC book, kindly ask them to convey to me.

This is to inform that the service provided by your esteemed company is not satisfactory and not upto the mark .My grandfather is 87 years old he uses Jupiter classic, last Friday we had given for service and on Saturday there was breakdown when he had gone out and we gave the scooter again for service on Monday and we got back it but is this how you return the scooter to your customer without proper cleaning.

Hi Team,

SO I booked a TVS Apache rtr 2004v in New G.S Enterprise, , vijaynagar, ghaziabad, they said bike will be available in a week but it has been 15 days, they are giving bikes to guys who are paying more money, on road price has to be around 1.13 lac but they are asking for 1.16lac, which is a loot.

Even royal enfield provides bike in 15 days, and if we call to showroom they cut our call.