TVS Motor Company Complaints & Reviews

Dear Concern,

we had booked Ntorq in the month of april 29th by paying Rs 5000/- advance payment in solar TVS vijayanagar, still i did't received the vehicle and informed to customer care also Kindly provide the material before 8th of july if not possible i will cancel the booking and purchase the Suzuki access 125. waiting for your response.

Regards,
Prashanth
[protected]

I purcased tvs phoneix in 2013, now its silencor got damaged. I tried in all showrooms and service centres in vijayawada and rajamandry and i found that spare part nowhere. Without providing any spare parts why you introduced phoneix model and now that model bike was also nowhere. If spare parts not available in villagers or mandala or towns it was ok but why it was not available in cities. Resolve this issue as early as possible, guide me procedure to get that silencer. Thank you.

Hello,

I purchased tvs jupiter on saturday and bike delivered on sunday 11.40am from "sri pandian tvs"

I am the owner of the vehicle today they said all paper will be ready and they haven't provided any... Also my dad went to showroom twice and their response is poor and sarcastic... Which makes my dad feel so bad

I would like to request you to check these out and seems like bike have some issue also request to fix the problem immediately...

Looking forward for your response...!

Hello tvs team,

I writing today to complain about the extremely poor service i received from your company on june 15, 2018. I visited sabharwal service center located at rithala to get my tvs jupiter serviced. It was a regular service and there was no issue in the scooter.

I dropped my scooter to the service center at around 11 am and i was asked to take back my scooter around 4:30 pm. When i went there at 5 pm, the scooter was not serviced till then and they made me sit over there for an hour-long till the time scooter got serviced (First horrible experience). On receiving scooter, i the scooter was making some weird noise and to my surprise, my front guard was broken which was not earlier, on asking them about this they got it welded. Due to all this process, i got free from there around 6:30-6:45 (Almost two hours wasted over there) and their closing time is 6 pm so i did not get a chance to check the scooter so when i drove home during which i felt that scooter was creating problems that it never used to. It was going in one direction (Left side) and it was vibrating so much due to this i went there next day as well and they again took my 1 hour again to check the scooter (Pathetic experience so far).

So after some days, it rained and then i realized that the breaks were also making so weird sound and front brake was jolting. Due to which i again went to the service center and they again took 45 min to 1 hour of mine over there.

Now few days earlier it again rained i felt the same brakes and vibrating issue in my scooter and they are again asking me to come over there. Do they think that customer is fool and tvs has degraded its service to this level?

Why is my scooter vibrating and creating so much of problem after service? Why was my front gaurd broken? Did they got my scooter accident somewhere?

I believe they have put all of there effort to make my scooter as it was before service and now i seeking favour by tvs if it can.

I am most annoyed that i wasted my time. My impression of that awful company has been tarnished, and i am now concerned about how my rest experience would be with tvs.

I trust this is not the way that awful company wishes to conduct business with valued customers. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.

Yours faithfully,

Vaibhav gupta

I had booked tvs jupiter on feb. But the same was delivered on mar month after raising complaint with tvs customer care. Getting very worst customer service from this dealer (Latha motors chennai). They hv given the commitment that the bike cover along with the bike during the delivery. I hv been waiting for this for the past 4 months. Yet not received the same from the dealer.

I have given my apache 180 bike for service 15 days back and after service i am facing an back disc sound even changing new pads. And today gear liver bolt near gear shifting was opened suddenly while riding.. My bike was good condition before giving to service but now i am facing new problems.. Very unhappy with your service worst service i have experienced.. I will never give for service in future..

I purchased tvs jupiter in May 2017 from Rushabh TVS pune showroom. I use to ride it daily. From day 1 i am facing issue with is brake, this has been highlighted multiple times to service center. from last 1year i am using this bike with same issue.

before few months there is some kind of noise coming from downside of bike, but service advisor deny to listen to ths issue, i am fed of your service guyz, not going to recommend TVS Jupiter to anyone anymore.

request you to keep thi scooter with you and refund my amount

Request you to please look into this. Please let me know for more details.

I'm planning to buy jupiter classic and i went through multiple dealers in hyderabad and secunderabad. Strangely i find every dealer is quoting :

1. 1200 + extra price on ex-showroom. While the tvs website shows rs.59960, dealers are quoting from rs.61235/- +
2. They want to charge mandatory accessories - around rs.1500/-. Couple of them says, even the mirrors are chargeable
3. Not transparent on registration charges
4. Want to charge around rs.1100/- as handling / facilitation charges

Can tvs look into this and suggest a good dealer in hyderabad / secunderabad - who is fair.

Yesterday i went to the tvs service point (Civil lines allahabad)
First of all they charged me labour charge which was quite high as compared to other service center's.
Even after charging a high rate they did nothing except filling of engine oil and washing.
One of the employee denied that i won't do in a very harsh way which was intolerable.
I want to ask that for what they are charging, just to clean the vehicle and filling of engine oil. Is this customer centric?
Even they interrupted the wiring, results in no horn and no passing.
I paid them for ruining the vehicle.
Thanks alot tvs for being that much customer centric so that your authorised service point can make the worst of it.
Kindly do the following actions.

Thanks & regards

Dear team,

I had purchased tvs jupiter bs 4 (Matte blue) basic model from om tvs (Molar band), which is located in south delhi.

Purchase date : 01st jan 2018.

Now after 05 months, he has lot of problem with my scooter. This vehicle suddenly stopped and middle of road and failed to start again. Then i visited to tvs service centre then the problem got resolved.

But when i completed...

Today 8.30 to9 am i am given my vechile for service that person told me that 2 to 3 pm your vechile as been readay any way we are given call to you till 4 pm noone make a call after i made a call he said pl call after 10 minutes after 10 minutes he not pick the phone till 5.15 5.30 i went there one lady ask my job card he taken inside your vechile is ready pl wait till 6 pm no response i turn to my office.till i made call to that person they not taken phone.pl my job card also arasu tvs only.

Your meera TVs company surendranagar, gujrat not a good service provide to customer.
Your meera company, surendranagar, gujrat. Not a good service provide to us.
Your meera company's. Service managment. Name : samir not a good behaviour.
Samir behaviour is very bad bad bad ...
Pls help me sir .
Pls solve my problem.

Your company meera TVs my scooty teenz RC book give me a 8 years . Meera TVs managment Name : samir give me a my scooty RC book is give me a. 8 years .
Pls . Solve my problem and good service provide to customer and us.

Your service is not a good .
Very very bad your services.

हमने राज टी0वी0एस0 से आपाचे 200 सीसी 16 अगस्त 2016 मे खरीदा है। गाड़ी का साइलेंसर फट गया है जिसे बदलवाने के लिए पिछले 4 महीने से राज टी0वी0एस0 मे चक्कर लगा रहे हैं अभी तक साइलेंसर बदला नहीं गया, जवाब मे बार-बार यही कहा जा रहा है कि अभी तक साइलेंसर नहीं आया है तथा गाड़ी अभी वारंटी मे है, जबकि आपके यहा भी 3-4 बार शिकायत की गयी लेकिन कोई प्रतिकृया नहीं मिली। उपरोक्त जवाबो से पता मालूम होता है कि डीलर प्रबंधन जान बुझ कर देर कर रहा है ताकि गाड़ी की वारंटी समाप्त हो जाए तथा पूर्व मे भी अन्य प्रकार के कार्यो जैसे गाड़ी की सर्विस आदि मे भी तरह तरह के आपत्ति करता रहता है।

अतः आपसे निवेदन है कि इस मामले मे यथाशीघ्र आवश्यक कार्यवाही/निर्देश देने की कृपा करें, ताकि ससमय हमारी समस्या का निवारण हो सके तथा हमारा उपभोक्ता अधिकार सुरक्षित रहे। -धन्यवाद

I have finance a bike tvs appache rtr 160 4v new model​ almost one month ago. I have already given the down payment and loan amount was passed. Till nw they have not given my registration no. Whiling asking they said that your 5000 amount is due. And after a hour they call me said 3500 is due.
And the amount due is for insurance, and that too for next upcoming 2 year. Which had or have to include on loan amount. Whatever they didn't inform me regarding this. Whiling today when i visit to showroom, they said this story
Is this your customer satisfaction. Whiling one month the bike doesn't till register. And showroom does not care to inform the customer.

Dear concern

I have purchased TVs Jupiter mug purple color from oceanic TVs chandlodiya branch Ahmedabad on 03 october 2017 with invoice number 00375 My Scooter number is GJ 01 AN 3105 but till date I can't received my RTO receipt and choice number receipt from your dealer, so many time I have complain about this but didn't get satisfaction answer they told me that rto documents are stolen from his staff. I have requested so many time please give me written on your latter head that your emaildocuments stolen from my staff if any issue comes in future then we are responsible for everything...But they didn't give satisfaction answer and also I have purchased another Jupiter from his main memnagar branch on October 2015 number is GJ 01 SN 3105 white color..In this Jupiter so many time issues has been comes within 3 months from purchase at that time dealer was not supported but I can manage at that time... From your Oceanic TVs chandlodiya my 4 friends purchase Jupiter with my references...

I have purchased due to TVs motors reputation but above both incident company lost reputation...

Please give solution to me as a good customer of your..

I hope you all understand my situation..

Regards
Your loyal customer
Himanshu parekh
[protected]

Hello all,

I had purchased tvs jupiter classic from so called good showroom of tvs located at south delhi in khanpur (Ahinsha automobiles) 4 months ago.

This vehicle suddenly stopped and failed to start again. I visitied 4-5 time to your service centre but unfortunately they couldn't solve this issue. Where should i go. For god sake! It might be possibility to get accident on such as problem. Whose responsible single person.

I asked your company when your have any single problem of your model so why are you launched this in the market.

I single request to your guys. Please resolve this problem as soon as possible. Otherwise i will go consumer court.

I hope you will consider seriously this mail and revert me as soon as possible.

I have bought a apache rtr 160 on date 21.06.2018. Bike having various visual defects - welding spatter on fuel tank, rh side (Plastic flap on fuel tank) flap having warpage, warpage on center flap, please find attached picture for the reference.

Hi I am Palraj i has been Purchese TVS XL 100 in Siva Auto Agency Sankarankovil last 10 months before by CASH . they give 1 year warranty . last week Bike jain was broken due at riding bike .so there small crack on engine cover so there is leaking engine oil . today i went TVS Siva Auto agency they check almostly 7 hours later they said can't claim warranty this part they ask to pay 2000 rupees . and i very disappointed TVS customer care....

Dear sir/ maidam
My name is kamlesh i purchased a tvs jupiter classic 2018 model in month of april after purchasing this scooty everything was gud nd not a single issue in scooty but after 1st service i m facing so many pblms in my scooty like vebration and heavy sound and and pblm in wheel doing sound. On my second service i told them about all these isseus but they ingnore all nd resolve any pblm even they not wash my scooty properly so its so bad experience from tvs and the service center name is aditi automobiles noida sector 10
Plss resolve my usse as earlier other wise i will raise this to higher level

Hi,
I have bought apache 160 4v on 19/6/2018 from your dynamic motors pvt ltd raja puri uttam nagar. On the very 1st day at the time of parchase i have noticed that the front light cover was defected as scratched part installed on new bike then after complaining they have changed that now today on 24/6/2018 it's just been 5 days of my new bike i have found unwanted noise in engine and i have been there today early morning at dynamic motors branch and met with rakesh and repairing engineer they both have accepted there is some unwanted noise please leave your bike here will check and revert pls help i m feeling cheated in this case as i have received defected product by your dealer as i want replace my bike or i have to take legal action