TVS Motor Company Complaints & Reviews

Tvs jupiter zx purchased on march-17. I have availed two free service till date and from very first service my scooter had a problem of auto start but service center said about less utilised of scooter. Again i went on 26 dec. And now they said faulty battery. Till today i did not got my scooter. Mh-15fy-4538. Two to three time we went there but did not got any satisfactory answer.

Tvs magic motor, nashik, maharastra

My name rajmohan i having tvs sports, today (30.12.17) i went give my vehicle to perambalur district acl tvs station, in their manager is not ready to listen what i am telling about a vehicle and also he abuse me in front of 20 people and scold me. After few minute he refused to take the bike for service. Everyone watching me, in that circumference i felt bad. Anyhow, we are paying for service but how you service manager behaves to me. It is really put me off.
Moreover, i try to call the customer care they didn't pick my call.

Dear sir myself raviteja i have owned apache rtr 200 4v i had an complaint regarding chain spocket noise after service it has produceed noise they have charged money and replaced new part but problem not rectified then again they replaced warranty part. My question is why dont before they can change in warranty ok then again i have kept for a service at that time i dont have any complaint regarding chain noise but after service again it has started. After my complaint they changed an ordinary chain spocket but till now my complaint was not rectified and main thing after service there is no feed back call from service
My contact number is [protected]
From visakhapatnam
Service centre name tvs olive dabagardens branch

I bought a apache 200cc on april. Free service as been complete that free service also not satisfied after completing free service but service is really wost. On 21.12.2017 i gave bike after free service. Bike self is not working thn frond break is jamed thn some noise also came in chain. On that day one of your manager only attend tha issue. After completing service. I will take a delivery. The bill value is rs.1881. After 1 day same issue in came in my bike. Again i will take my bike to your respective showroom on 25.12.2017. But no responce for the issue just like that they told i will clear tha issue. But still didn't any call & any responce i didn't get in your respective showroom. Today i will visit your respective tvs sri vari motors i will gave my bike on 25.12.2017 in same condition only i say my bike seriously i didn't accepteble. They manager told sorry sir i forgot it sir. This is your answer from yous side. Today i got a call from your respective sri vari motors they told your bill value is rs.4500. Why should i will pay 4500 your falt alreadt i gave on 21.12.17 on that day i paid rs 1881. For same issue. After serious. Why should i pay 4500. Manger told front disk plate has been problme that one changed. Appart from that piston also changr thn chaisparcat also changed and also labour charge also told 300 rs. Befor also same issu in my bike on 21.12.17 after the service only i will pay rs 1881. Your service only wroungly done in my bike why should i pay 4500 once agin. Tvs motors are really wost. Seriously i disappointed your service and also your manager speach is also different. Manager also wost person they dont know how to hanlde tha customer. First aff all pls give me trainnig for your manager how to handle tha customer. Manager also wost and also product is really wost condition. I don't have words. Single word i will told like... This my feedback from my side for tvs motors very very very very poor service 0% saticefaction.

Hi sir this is subash chandra bose indla working in sbi, i have taken tvs wego bike at tvs venkatasai dealer in july2017 paid the cash in june between 25 to 29 at peapuly, kurnool dist ap. I got my loan sanction in november and the amount, rs61, 000 was credited to venkstasai showroom having ca a/c with andhrabank, but the amount is not returned to me till now from dealer, i would like to put a case against tvs company. My contact no, [protected] dealer name e shashi kumar [protected], [protected].

I had given jupiter for servicing on 29th dec 2017 at rushabh service center pune. The vehicle was full functional when handed over for servicing. There was noise while auto start so requested to check the noise. They did check and came back with issue with motor used for auto start but it is still functional. Few hours later they came back that more part will need to replaced along with motor. The cost was high so asked them to retain existing parts and let the noise problem persist. We will fix it later. As per discussion it was decided to not make any changes and return the vehicle within 2 hrs around 12:00 noon on same day. However they did not revert it until 4 pm. I had to call 4-5 times to check the status, most of the calls were unanswered. The representative later
After that service representative (Pratik) kept telling new reasons and lies everytime when called for checking status. At 6 pm he said the battery was discharged when vehicle was brought in for servicing, then motor is not woking now so will need to be replaced, etc.
It appeared that they wanted to loot the innocent customers by one or other way. Please take relevant action against rushabh tvs service center to avoid such incidents.

Tvs motor company — no vehicle registration


Submit a complaint
Hi
I have purchased apache rtr 160 bike on 14th august 2017 in ramnagar purba medinipur west bengal. But till date they haven't provided me vehicle number. Registration is still not completed. It really frustrating. Post two moths also, i cant drive my bike.

They are giving me useless reason like online charges 500 rto registration

Dealer showroom address - saina motors tvs showroom, ramnagar west bengal 721441
Very worst service, employees are very bad response to customer

The keys of my tvs jupiter fell off from the scooter while i was riding it in jammu. I do not have a duplicate key. I requested the tvs jupiter center to come and fix it. I agreed to pay the amount they need. I also sgreed to pay the transport charges for them to come to my office and fix it. But they are asking me to get the vehicle to the service centre. With out keys to turn it on, i cannot carry it to the service centre. Kindly request the tvs service guys to fix it or kindly arrange for pick up of the vehicle to service centre. I will pay for it. It has been almost a week since i requested them.

Whosoever look at the tvs complaints,

I purchased rtr 160 on 10th of november from sri vishnu motors, mysore.

After a week some squirky noise started coming out of bike, which was very annoying while driving. I had given my bike thrice to resolve the issue which they could not be able to resolve.

Though its a brand new bike, i have not expected this kind of experience. To my surprise when i tried to register a complaint on tvs motors official website sri vishnu motors is not showing under registered dealer.

Kindly let me know who could resolve this issue.

Vishnu,
+91-[protected]

I purchased VICTOR TVS on 15th September 2017 hard cash from SURYANSH TVS MOTORCYCLE DEALER, AKBARPUR, KANPUR DEHAT, UP, INDIA 209101, after that I went to dealer about 15 times to take RC of my VICTOR MOTORCYCLE. But the dealer is not giving me RC. he says that I should go to RTO to ask the RC. when I go to RTO he says that the file of my motorcycle is not provided by the dealer.

Sender
Anwar Ahmad
S/o Mazhar Ali
Vill Mahmoodapur
Kanpur dehat UP
209301

Dear tvs,

I am using apache rtr200 bearing reg. No. Dl5saw6871, i am facing some issues from day 1. Noise from the handle and chain set when ever i usually go for normal service (Binsar tvs delhi) your team does some adjustments and give back to me with the assurance that this will not occur again, but its been one year now still facing with the same issue and your team says now that this parts are required to be changed on payment basis which would be payable from your end, because bike ran 21000km and i am yelling for this problem from day 1 itself, so were you guys waiting for it that it should run 21000km and i should
Bear the cost?

Unfortunately i met with an accident and had submitted bike to binsar tvs delhi for insurance work on the very next day i. E on 10th of december but there is no proper follow up happening from your service team, every time i call them to check the status and the best part is they take the issues casually saying call us in 4-5days to take the update, when i called them again they don’t have parts available so they again asked me to call them after 5days, after waiting patiently when i am calling them now they have stopped responding to my calls.
Is this the way to attend their clients concerns and check their patience?? I am a loyal customer of tvs, i am currently using apache 200, apache 160, jupiter and planing to buy apache 310r but this incident proves shouldn’t purchase any vehicle further nor should recommend anyone from now onwards.

I am writing this mail to you so that you can go ahead with the concerns and solve it on immediate basis otherwise you would be forcing me to go legal

Waiting for your earlier response

Anurag azad
[protected]
Anurag. [protected]@icloud.com

I have visited priyanka motors for paid service on 26th. They have not informed about unavailability of oil and ready status of my vehicle. Spare in charge gave bill without oil replacement. They told me that they don't have oil with them. Matting is not fixed properly during delivery. They have causal approach towards customer complaint. Pathetic service

I have done second paid service at borgave tvs service centre ichalkaranji. The rotation belt is sounds badly and loudly like something stuck in it. When i go through same problem to borgave tvs service centre they said it will work after running some kilometres, but it unable to ride few metres then how can run some kilometres. The service centre is not clearly answered for that problem.

It has been two months but i didn’t received my claim money. I have been asked to visit the insurance office to see why i didn’t received the money. I don’t understand why do i need to go there. I have not taken any third party insurance that i need to go to insurance office. I am completely pissed off. This was really annoying and probably my worst experience with tvs motors😡😡

Hi
Sir
I am Ankit Kumar. I was Purchased A bike on Finance ( Tvs Sport Kick Start Alloy wheel) From New G.S .Enterprises Samrat Chowk Vijay Nagar Ghaziabad Uttarpardesh.In 17/10/2017
And My Bike on Road Price Is 47231. Or My Down payment Was 12500+500 .But My Finance Company Informed Me your Down payment is 8952. And your Loan Amount is 40900 or your EMI per month is 2103 For 24 month By 11.7% Intertrest Rate .
My Due Amount details is
[protected] H.P. Charge = 2998 Rs.and[protected]=1669 Rs.
Total 4667 Rs.
Then I Informed To showroom Manager He Said Me I have No information About this Matter .and contact Finance company.
And I am Already Informed Finance Company (incident number[protected].
Then I Raised A complaint In National consumer Helpline Complaint Number is 542172 .
My Details Is Ankit Kumar Pal
Mobile Number is [protected].
Loan Number is DL3045TW0021255.
Thankyou.
Please Find Attachment.

Worst response by the tvs service centres in gurgaon buland tvs i am facing the problem in gear change in my bike they told me that we will resolve this give your bike by tomorrow when i did not agree then they said we will do it in next 4 hours but i have been waiting for 2 hours they have not started working on the bike and after that they said that we will give your bike by tomorrow and also the person who was incharge has gone somewhere and they are saying he has gone to market and also they are not sharing his mobile no and saying that we have not committed to give you bike by today.

Hi,

This side akash kumar customer of tvs motors. I purchase my bike in january 2017, from day 3 i was facing the issue with the bike. I was going to service center every 3rd day with new issue in bike. Now 1 month perior i put my complaint for some brake and gear nd some more parts but the complaint has not been closed yet. Area engineer's also not taking there responsibility to tell the customer where the problem is to close the complaint. They are not taking there responsibility. 90% parts has been got changed in my vehicle.

Dear sir,

My name is sanjay singh i go to your tvs showroom piprali, for the my vehicle service inquiry but dont give me any inquiry for my vehicle status, i am says plesae provide but not any response me & after that showroom manager do not give me any kind of information and you give me showers of such people to the people who do bad things with the customer who have a hand in hand with them. You are requested to take strict action against them. Thank you.

Respected Madam/ Sir,
I am Pulak Halder, S/O Shri Ranajit Halder. My bike( TVS APACHE 160CC UPG, BIKE NO- WB44F1844, ENGINE NO- OF4NE2643479, CHASSIS NO- MD634KE47E2N17633) stolen on 13/04/2016. I had been informed about this incident at the local police station (KALNA POLICE STATION) on, 17/04/2016. And also informed to our local TVS showroom ( CHAUDHURI AUTO).This report had been verified by ' THE COURT OF Ld. A.C.J.M Kalna', dist-Burdwan, Name of the I.O: Tarun Kumar Chatterjee and final report No: 77/16. This final report submitted by me to the Insurance Officer in charge, named Subash chandra Das. But still the complaint is unsolved.
So I honestly request to you to take a necessary step so that I relieve from this trouble as soon as possible.
Here I give some important information:
Customer Id: [protected]
Insured Name: Mr PULUK HALDER
Loan agreement No: KO3054TW36617
Policy Number:[protected]
FIR NO: 205, DATED: 17/04/2016
G.R.NO: 521/16
F.I.R No: 205/16
Final report No: 77/16 Sincerely
Pulak Halder
Mobile No- [protected]( Pulak Halder)
[protected]

Sir,
My name is dhananjay sharma, a resident from a district tinsukia of assam. My complaint is for mohan motors of tvs company tinsukia.

That sir, i had an tvs apache rtr-160 with registration no. As23r3576, chacis no. Md634ke43g2l40145 and engine no. 0e4lg2082540 that i had an accident on 22 october'2017 and sent to mohan motors of tvs company for repairing as it is under the servicing guidance of tvs company and also for the claim of insurance.

But from that day onward, every-time i have inquired, the manager used to say that we don't know how much the bike has been damaged, come next day. On 15 dec 2017, they only said the repairing cost 75 thousand approx. So, i asked proforma or bill cash memo for insurance claim. But instead of giving my bill they (Especially supervisor and manager) said that i had increased your bill upto 75 thousand, give it or get out without bike. Such an irresponsible and irrelevant type of persons were there who dont know how to treat their customers. Next time, i had to think to buy or praise tvs bikes.

Moreover, sir, i would like you to look into the matter as early as possible.

Yours faithfully,
Dhananjay sharma
S/o nagendra sharma
Hijuguri, tinsukia, assam
M/no: [protected]; [protected].