TVS Motor Company Complaints & Reviews

Dear prospective jupiter buyers, please read this post before you decide to purchase tvs jupiter-

Had to experience a really bad situation within 3 months of purchase. I guess it was between 7-8 pm in the evening, when the 3 months old jupiter suddenly came to a halt. My fiance tried various techniques to get the scooter in working condition, but the problem seems to be really bad. It was already getting late, so my fiance tried to rush things, and pushed the scooter to the nearest garage. The mechanic inspected the scooter and advised that she should take the scooter to the tvs authorized service center else the warranty will be void. Being helpless, she just kept pushing the scooter till she reached her home, just so that she can get it repaired under warranty. Next day when we have taken the scooter to the tvs authorized service center, the representative rudely told her that doesnt she understand that newly purchased vehicles are to be serviced in the service center's and not at local garage. Now that you have shown it to local garage, you cannot claim a warranty on your vehicle. The problem doesn't end here. The service guy charged her a whooping amount of rs 5, 030. When asked for an explanation, the guy rudely said that he doesn't time for explanation and he need to attend requests from other customers. Dear prospective buyers, when i thought of buying jupiter, i went by the looks and some additional features it had, when compared to honda activa. However, looking at the service levels of tvs, i would advise you to think from the perspective of total cost of ownership and not just the looks or initial investment. I'm facing servicing problems time and again with tvs jupiter coupled with excessive lead time. I'm also attaching herewith the bill receipt for your reference and validation. I still regret my decision of purchasing tvs jupiter instead of honda activa (Which is known for its reliability and durability).
I still don't understand - (A) is it our (Customer's) fault that the crankshaft of the scooter got damaged all of a sudden in the middle of the road for a scooter that is just 3 months old (B) is it my fiance's fault that it was getting late and hence, she decided to get help from a local garage because of which we had to loose out on warranty.

Advise to new buyers - you have my feedback on tvs jupiter, please talk to existing buyers of honda or suzuki or hero or whatever and then take a decision.in any case, please avoid going for tvs as far as possible.

Note to tvs social networking team - post coming soon on twitter and a screenshot of this post will be circulated on whats app

Meri bike ko ek mahina be
hi nahi hua
usme bhut badi problems aa rahi hai
meri problems solve karaiye
na to meri service center wale or naa hi showroom wale sun rahe
mere paas ek hi last option hai court jaane ka case karne k liye

mera naam harish garg
mob no. [protected]

It is My 2nd free service period of TVS Jupiter ZX after 2500 Km. The local service center Mercury TVS is delaying the servicing frequently by giving various excuses. I went 5 times there but they refused to do that. Please take immediate action against them.

Dear sir/madam
I have purchase a tvs jupiter classic scooter for your malhotra tvs dealership situated at samad road center point aligarh up west on date 17/10/2017. I have not get my rc and number plates till now. When i ask to dealer for the same he says that aa jayegi to mil jayegi, abhi nahi aayi hai to hum kya karein. Near about 1 month have gone if police freez my scooter for the same reason than who will be responsible for that. Request you to please help me in getting my rc and number plate. I will be very thankful to you.
Regards
Peeyush singh
[protected]

Dear sir,
i inform to you that i am purchased tvs apache rtr 160cc. 14 aug 3017 shop by the banaras show room sigra varanasi.
1 st complaint - abhi tak hame apane bike ka original paper nhi diya gya hai. Hame baar baar bulate hai apane show room pe. Paisa aur samay mera nuskaan ho raha hai.
2 nd complaint - bike ka color chhod raha hai, hame lagta hai hame used bike de diye hai.
3 rd complaint - bike ka handle zaam chal raha hai.

Please help me sir,
Ham to tvs ka bike leke fas gaye. Ya to mera help kariye ya fir mera paisa mujhe wapas dila dijiye aapka bahut hi ahasaan hoga.

Regards:
Sunil kumar
Mob no. [protected]

Scooty pep + given 2nd nov 2017, got my scooty on 6th nov, received call 5th my sooty is ready you can take it on monday but when i visited at service center (Abhishek tvs service center asalfa) andheri scooty was not washed, scooty noise issue and kilometer was not working.
Locked call on tvs customer care not not received any call. Complaint no. 96311. Very mush disappoint, what further action i can take.
Scooty no - mh dt 5772
Contact no. [protected]

I purchase my tvs jupiter in oct-2015.At that time company said 62kmpl milage but after reguler services in tvs service center i am getting only 40kmpl milage. Please co operate with for that.
Thank you,

Dear sir/madam
This is really sad that i am approaching to tvs directly for the following reason, i have given my moter bike tvs apache rtr 160 fi registration number is up32 ct 5635 to trilok singh and company, 1 ashok marg, hazratganj crossing, lucknow. Which is your service center on 18/8/2017. It has been 80 days to get serviced my bike which has having a starting problem. Which not get resolved till date and no confirmation of delivering.
Since it is a height of negligence from the service center and i am really suffering a lot, this is my mistake that i have purchased your vehicle. However i have no solution except to compliant directly to you. This is my humble request that please look into the matter and resolve it immediately or provide me a vehicle to commute.
Looking forward to hear from you soon.
Thanks & regards
Arun kumar pandey +[protected]

I wish my way to complaint regarding tvs jupiter vehicle. I did purchased from greenland corporation, agency civil lines, allahabad on september, 2017.in time of purchase seat lock do not work properly, theirafter, i met to vehicle provider of agency and service provider of service center for rectify the said problem but they can't help and they can not solve my problem. Seat locking problem is yet been continue in my vehicle till date. You...

Not a good properly service in Pune bicke is not wash no chain oil, not a greesing, not clear saying bicke problem

Disc problem disc sound mirror damage bike body over vibration... Head light problem screw loose.. Salesman misbehaves to costumer... Not satisfy your servicing center because behavesless... Your selsman... Sai durga servicing center in cuttack, choudwar... Plz sir solution this problem...
([protected]) this is my mobile number direct tall to me... Please sir shutout this problem...

I have purchased tvs jupiter in aug 2017. The power start stopped working within a week. I have connected with dealer. They said the battery is faulty and need to replace. I have submitted my battery for replacement. I didnt get battery replacement so far. The local amco battery dealer doesn't have batteries available for replacement. We are using this scooter by kick start from last more than two month. I tried to connect with customer care number. The call is not going through for existing customer. The customer care has very long holding time. Please help on this.
The battery issue is occuring with many customers.

Sir/madam,

Once i visited to buy a new vehicle in anbu tvs at alandurai,
I found that have over charged jupiter price in that show room.
Than i compared the price from other motors like tvs victor and sakthi saradha & lotus. The fixing price of anbu tvs are varied and much higher,

The cost of per liter oil, insurance, and other accessories were high, and also asked to pay extended warranty too.

This found to be cheating the customer on a average of rs 2067.00,
The overcharge was fixing by anbu tvs alone or you too has the part of this sum of amount...

Please take action against anbu tvs other wise this leads to spoil tvs motors name and market in coimbatore city, which is not loyal to customers.

If you are not taking further action then we will meet you at the consumer court with the help of media

With regards
Rangaraj

Dear sir/ madam,

I am writing this letter with deep indignation over the negligence shown by the dharmana tvs service centre, gajuwaka. I am irritated, frustrated and fed up with the lame excuses given by them and so i am informing you about this in hope of some help.
I never had a pleasant experience as a customer from the beginning itself when i bought tvs jupiter on may 2017 from dharmana tvs (Malkapuram branch).

Two weeks before, my vehicle's lock got jammed abrubtly by itself at a petrol pump after which it was not coming to 'on" position and i had to push my vehicle home for over one km. It is sad that my vehicle is only 5 month old and such a thing happened. I informed the service centre about this by going there. Only after 3 days two people came and checked and said that lock has to be replaced and they went. After that i have been contacting the service centre manager (Suresh) many times. Personally i went there three four times and waited for long time for some response. Until saturday they had only one excuse that there is no stock of lock available. Now please tell me, does it take two weeks to get a spare lock in a service centre? On saturday[protected] manager told me that lock has arrived but there is no technician, but shall come on monday and replace lock. Monday morning (4.11.2017) i called and manager told me that with in one hour technician will come. I waited until evening and nobody came. Now when i called again in the evening there was no manager. One mechanic told me that i have to call the manager again at 10 am next day and then he will send the technician. This is a fake assurance loop in which i am stuck for last two weeks. I am dependent on my two wheeler for a lot of things. I am deeply affected and tired by the nonresponsiveness and procrastination shown by the officials of dharmana tvs service centre.

Previously also i had a similar bad experience when a sales boy tried to learn his technician skill on my scooter. He jammed the screw by putting larger screws instead of the right screw for fitting the protective side grills. The very next day after my purchase of scooter, it was taken to service centre and my brand new scooter was taken into parts and treated in the crudest way possible to make it look like an old scooter (One front portion was sticking out and two three scratches after this incident). All this to remove that screw, and the only reason was stupidity of that boy. I still have those large screws in my scooter (Holes are bigger now and so cant use the exact screws now).

We have a trust in tvs brand. But incompetent and irresponsible work forces and officials of dharmana tvs service centre and showroom has given me a bitter experience forcing me to abandon the trust in tvs. The lack of trust is evident from the google reviews on dharmana tvs. I request you to kindly take necessary actions to solve my problem at the earliest.

Hoping for quick action,

Yours sincerely,
Anoop

Ph:[protected], [protected]

Nb: i wrote the above mail yesterday to ao vijayawada, customer support and service support but no response or reply until now.

Dear sir,

I have given my wego for service last saturday, but i a very bad experience of ashwini tvs thane khopat, they are very irresponsible, when i call they said my scotter is ready, but i went to collect they said still it is not ready, all internal miscommunication. It is a hopless service.

Please look for the same this is not 1st time.

I have bought new TVs sport bike, still I did not get my tank cover and accessories. This is the way u r treating customers, very worst service, dealer name : new golden TVs, uthamapalayam.clear this as soon as possible.

I'm not happy your services plz call me [protected]
Disuess me

Hello, i have purchased a wego golden from tvs 7 point. An accident happenened, i have all video footage, baniapukur official documents mcr. When i visited tvs service centre, manager mr. Anirban, his statement i recorded in my phone. He told for metal body insurance company pay 90% 95%, rest customer has to pay. I deposited rs.500/. Now when my scooty is ready any official person chandan, gave me details, according i have to pay 43%.
Resolve the matter as soon as possible nor i will lounch court case against your firm. I have all my current 2, savings 1 in icici bank.

Policy no.:- 3005/ai[protected]/00/000

Thanking
Rajiv chakraborty/ wb-06n-8045/cell no.[protected]/[protected]

Sir,
1. I purchased subject scooty from your show room at century automobiles vishrantwadi pune on 26 aug 2016 vide invoice no 5882, supplier ref. Dms 2948, dispatch document no 38414, frame no md626bg49g1g28344, engine no bg4gg1223838 & ewr no 3060912. The registration no of scooty is mh-12 nh 7976.

2. All the free servicing were carried out well in time, and at each servicjng the subject problem were apprised to servicing mechanic in person and also during feed back when asked by your call centre. But nothing done till 31 oct 17.

3. On 01 nov17 your mechanic attended the complaint & rectified the defect. Bythis time scooty almost travelled 5800 km & consumed 170 ltrs of petrol. Thus caused me a loss of about 6500 rupees.

4. Request utilise your high offices to refund my hard earned money rs 6500 as i am a retired defence pensioner and suffered loss due to your servicing mechanic mr punit who was always criticising your manyfacturing co. & always shown carelessness.

5. Thanking you in advance for a positive response. My mobile no is [protected] & my mail id is chaturvedi. [protected]@gmail.com

Dear sir,
I am having problem with your authorize dealer (G. K. Tvs showroom s-526 school block main vikas marg shakarpur delhi-110092).
They provided us wrong information about the vehicle.
Firstly they reduced the extended warranty period.
As they are saying at the time of purchase that warranty can be extended upto 3 years within 40 days.
But within that period they reduced the warranty without our information.
They told us to pay only for the oil cost but they are charging extra cost.
Synthetic oil is not given in the scooty rather than premium oil is supplied in the scooty.
Top-up coupen is taken but services are not given as mentioned in the top-up coupen during free services.
I have taken 2 services but i am highly dissatisfied with the services given.

Please do needful as it is highly unacceptable.