TVS Motor Company Complaints & Reviews

I have purchased new tvs victor on 17.04.2016 i have done first service but as per tv ad it promise customer to provide mileage 75 per ltr but i think my bike gives mileage 30km per ltr. May i know that tvs cheats with customer.
please look into this matter so that consumer cant be cheated with these types of motorcycle company by using national tv advertisement.

Myself Brijeshwar kumar, purchased Jupiter bike through TVS finance on 13 of March, 2016 from Dharmana TVS, Gajuwaka-Visakhapatnam. Since that day onwards the showroom fellows have been taking real test of my patience. Till the date they are unable to provide me any assistance regarding vehicle's registration procedure and unfortunately my temporary registration got expired too last month. In spite of my several visits and calls they are not able to provide me any details. Even they have failed to complete their commitment of providing a free helmet as they had made at the time of purchasing the vehicle. Same thing has been happening with my colleagues too who purchased same model with me. Apart of this I have been noticing vibration of bike while driving and can hear engines different noise after my first free service. I have already told to service personal of the service center but he couldn't gave a ear. I am facing harassment of TVS fellows continuously.

I had given my xuv 500 at kochi tvs mahindra, maradu juntion for servicing a month back (40, 000 km) . I have also taken the mahindra extra warranty. I had specifically asked to rectify 1. Rusting of the cars doors especially the driver door 2. Rusting of many parts of the car 3. Wrong messages coming on to the screen 4. Updation of the "map my india" software 5. The keys were not properly working and needed to corrected

None of the above has been rectified nor did the service person provide me with an answer. Regarding the rusting the service engineer informed that he will write a mail and revert back. I also raised the issue the dealer service head but of no avail.

Also i find the service not done properly. I doubt the car was serviced with new oil etc as when i start the car the smell is not of a properly run engine with more than usual vibration.

I have given the vehicle again today for servicing and i need to draw your attention to the same

My car no is kl-7bu- 9083, kerala registration at kochi
My name is joy kuriakose john, ++[protected]

Hi i request you to solve my vehicle problem as from the day of delivery my bike their has been misused the engine parts and reply from the dealar is unsatisfied same we are facing problem from the day one.

Kindly rectify the problem or else we will raise the complaint as per the law with the documents in the consumer court. Or else serious action will be taken as per the law.

Dear sir/mam, i hd serviceing my bike tvs apache 180 on 24 april 2016, aftr the servising my bike is moving so. hardly such as hving n taking lots of load, n not runing n moving properly, i hv complaint my issue on service center bulandshahar( up) on naveen tvs motors, but they are not taking it seriosly n. not resolving my problem, so i m requesting u to take it in serious way n take an action, thanks. complaint no. 72465, bike owner name abhishek kumar

I have wego vehicle and i am facing rear tyre air leakage problem. I checked with one of the tvs dealer they said rear alloy wheel got bent. And they told that it has to replaced though insurance. For my vehicle insurance provided by prabha tvs in kk nagar chennai. But they told me to contact insurance people and submit the form and then vehicle need to bring in to dealership for repair and they told me to make the payment and later insurance company will reimburse. I have been working in a corporate company and i cannot able to spend time for all this work.

I have approach tvs service station at navsari for accidental claim due to minor accident only front mud guard damage. They inform me it will take 4 to 5 days, after 3 days i gave jupiter for repairing, up to 7 days they didn't reply about status, when we started approaching they didn't reply to 3 to 4 calls, then they told they don't have new mud guard to replace then they took 3 more days to repair it. For such a small replacement it took 10 days and company is claiming of express service. With this experience i understand the express service menace no service just washing. Vvv poor response from service department. Also i have received jupiter with improper break setting. Jupiter has completed only 1000 km.

Hi, i have booked the new tvs apache rtr200 matte grey bike from arunagiri motors, hosur road 25 days ago. They promised to deliver the bike within 15-20 days. Its over 20 days & they are still not sure when they will recieve the load. They are just making fake promises & not giving the reason for the delay. They don't have any idea when the bike will be available. If someone knows the date the grey colour will be available in the market then let me know..!!
Thanks,
Dishant

I gave my tvs xl super vehicle for service on 23/04/2016 in Prabha associates authorised main dealer - tvs motor company old no. 41, new no. 56, 1st avenue, ashok nagar, chennai - 600083. the promised delivery date was on 23/04/2016 in written but orally the promised date was on 25/04/2016. when i called on 25/04/2016 they replied that vehicle was not ready due to spare parts unavailability, they didn't informed the customer about parts availability earlier here they neglecting customer right to know and also they gave reply that vehicle will get ready on tomorrow(26/04/2016) but on 26/04/2016 i called them same reply vehicle not ready due spare parts unavailability. service center people not giving the correct date of delivery prior to the customer. today 27/04/2016 also i called them same reply not ready. this is first time im getting such a poor and worst response from service center. they are cheating the customer by giving false promise of delivery date. in written they are giving earlier date but in reality they are not meeting.

I have purchased one tvs apache 160 rtr from kaveri tvs, greater noida on[protected] .
Chassis no. - md634ke49g2b71199
Engine no.- 0e4bg2918473
I have noticed noise from engine from very first time but tvs dealer personal said that it was a noise from chain as it was new.

Today 23/04/16 i gave bike for 2nd free service and after that took a test drive with the engineer and the engineer admitted that there is some problem in engine.
They said that engine should open to fix. The problem may be from main barring set. But this a new bike and i don't want to open the engine.
I need a replacement.

Dear TVS,

i have perches TVS Jupiter before 2 month ago, my Jupiter is not working good at all.

i have raised complain in TVS showroom at Rajapuri, New Delhi but no resolution till date.

if you guys not resolve my problem i will complain against you at consumer court defiantly

Vikash Yadav
[protected]

We took delivery of new tvs scooty zest from royal tvs, chandranagar, palakkad, kerala on 20/04/2016. We were excited to take short ride on our new vehicle, however with in 3 kms we noticed that petrol was leaking, my aunt was shock to see that then we called the concern dealer they send some technician to look in to it. They worked for some time and assured as everything would be fine now, next day same issue hence we decided to take the vehicle to show room. After complete analysis they came in to conclusion that the issue is with carburetor and they will fix it for us. My aunt was depressed to know this and she politely requested the branch manager mr. Sunil to replace the vehicle but it was, disgraceful to see the way of response we got from the branch manager.
Branch manager was rude on his talk and said ''do what ever you want'' when my aunt said she will complaint to head office. This made my aunt to loose hope and the kind of good impression which had a great indian company like tvs.
As a conclusion we would like to say if this is the kind of customer service tvs dealers continue to do, they will loose as many as good customers in future.
Mr. Sunil email id is- sunilwilson.[protected]@gmail.com
As a resolution we would like the branch manager to given feed back for the kind of customer experience he given us.

I have purchase the bike From kanhaiya tvs Ramgarh 829122
In fewer month's I m facing lot's of problem meter is not working sound in engine
If I goes to showroom the can't respond me come n come tomorrow they said. I have waste my time a lot.in this bike Such useless bike n service

I gave my tvs sports bike on 19-april for servicing in indian motor agencies bangalore and i told brake, milage problems. But they changed the engine oil with out asking me. I changed the engine oil 40 days back in shell petrol bunk which is worth of around 1000rs . There is no need to change it till 2500 kilo meters. After changed the oil it run the bike nearly 200 kms . At least while changing engine oil also they did not call me and the oil they pored in waste and the service manager is very irresponsible.

I had purchased a brand new tvs apache rtr 160 on jan 2016 in krs motors, mallumichampatti, coimbatore. Within a three months period of time the vehicle maks lots of noise in chain bracket while it runs after service of 500kms. I checked with the company service centre about the issue, they said that 'the chain had lossen that why the noice on vehicle'. After rectification also i had faced the same issue, this time i had checked with private...

Ihave purchage a TVS Jupitar two wheeler on 14/3/2016 from Berhampore TVS showroom as lam sold customer of Tvs company.Ihave used one scooty pept for last 7 years
Unfortunately you promises 62. Kmpli in your add butt iam now getting only 30 plus &below 35
.So l earnestly request you to take necessaryy measure in this's context either you replace the bike or arrenge foo your promised kmpl in the addof this car.
. With Thanks
. BhagyadharDasKarmakar

Hello,

I'm jaimin prajapati, living at pune. I bought tvs white jupiter on 25th sep, 2015 from wish you tvs, a sub dealer of shelar tvs (Main dealer). After buy, he failed to give me the documents within 15 days of purchase. So i put pressure on him for the documents including all from rto registration, insurance, warranty etc. Wish you tvs dealer's owner name is vijay jhadav and his mobile number is [protected].

So he gave me the documents after 1 and 1/2 months from the purchase and i didn't verify those documents at that time. Before 1 month i just come to know that all the documents which he gave to me are totally fraud and useless. Even rto registration number mh 12 mj 9372 of my jupiter is also wrong. It's registered with someone else.

I'm taking follow up from him since last 1 month and he always does false promises like it will be done in next 3-4 days. In last talk, he told me that my payment is already available to shelar but he is making delay. I don't know but there was some problems happened between them. But i don't care. I have paid for the scooter which i own and i don't have any documents of it.

As per the law, if sub dealer is failed to provide the documents, it is the responsibility of main dealer to give all the documents and in case of main dealer failure, it is yours responsibility.

Please check attachment for all the documents which i got from wish you tvs. Also verify the engine chasis number and you will get to know that my jupiter is being given to wish you tvs by shelar tvs.

I brought the TVS Jupiter on 16th June 2014. Currently it is in the warranty. I am getting some annoying noise from the engine so I took this to service center and As per their inspection it is happening due to some damaged bearing which needs to replaced and it took almost 6000 to 7000 Rs which I need to pay. This cost is not cover in the warranty as my service schedule is not regular. My service was not regular as I am not using this scooter too frequently. Here company is not ready to replace the faulty engine part as it is in warranty period

Hi good noon,

I am writing this to you becausepame, I am not satisfied with the service of my first service of new Apache 180.

Let's go through complete scenario.

Before 12 or 15 days I got my bike serviced and mention my problems which I was facing. After 1 and a half day I got my bike serviced, and I found some problems not fixed and one new problem after service, which I share with "mahalalshmi service center" isanpur, Ahmedabad on next day.

And they said they have to check it so I have to visit service center again.

After a week I got time to visit service center and again put my bike for service.
And they serviced MH bike for 2 and a half day after 2 and a half day I went for delivery of my re-serviced bike, and I was shocked! The service guy is asking me what problems I am facing? I politely describe my 2 major problems

Problem1: bike is too much vibrating and making some odd noive from steering.

Problem2: when I use breaks, I got some nice from breaks.

And then the service guy took me for test drive and then he told me that

For problem 1: bike is making some nice from steering but vibration is okay.

For problem 2: new bike doesn't make noise from break, but my bike is 1000kms driven so it will usually make noise.

After hearing these kind of silly solution and answers I went for test drive to TVS showroom. And I found these 2 problems were in only my bike.

My complain to TVS service center is,

Can't they handle their customers politely?
Can't they provide complete solution to customer problem ?
How many times should customer visit for service center's irresponsibility.

I have many things to share regarding problems I am facing currently.


One thing is more important, I have visited isanpur service center 4 times for the same problem, my one day income is 1250, so TVS wasted my 5000/- for this month and still my problem is not fixed.

I asked waxing for my bike in service and they told me we do not have sufficient staff, so we are not providing waxing/polishing service, which is mentioned in my service book ( includes waxing ).

Kindly provide permanent solution to my problem.

Here by I am sharing a photograph what they have done with my bike.

They have used packing gum tape in my ignition part, which is not good. Have a look in attached file.

My contact

Name: Ronak Patel
Address: A18 parasprabhu society,
opp. Vishalnagar, isanpur, Ahmedabad-382443
Gujarat, India
Mobile: [protected]

I am tired by visiting this service center.

In my first service I got this kind of response then how can I go for 2nd service in same service center?

How can I prefer TVS to anyone else?
I can't prefer anyone after this issue.

Kindly solve this issue As Soon As Possible.

Regards,
Ronak Patel

Hi Respected Sir/Madam,

I am Shine Binoy from Bangalore. I have request regarding Fiero bike. Tvs company is hold an sale of fiero product, why don't you people come up something with fiero by upgrading that same to take it next level, when you come with victor, why??? You people can't come with fiero. Please I request to TVS reapectives to upgrade fiero first verion (TVS Suzuki Fiero) Fiero to upgrade ro next leavl. If come up with fiero sure you people will rock market till hell. When Hero company is upgrading there CBZ in many different versions. Why? We peolpe can't do it??? A small suggestion... please we are capable enough to rock India buy Tvs products. Please still we don't have any bikes like FZ, Gixxer, FZ s, R15, Avenger, etc. Tvs we are only compitating with Bajaj Pulsare products. Please wake up and rock. You people are only using Apache after the eara of fiero. Please we are waiting to see your new products.

I need this to be suggested to Higher level of TVS officials and do an needful help.


With regards,
Shine Binoy(TVS well wisher)