TVS Motor Company Complaints & Reviews

Hi,

I had previously logged a complaint against the Century Service Centre , Pune regarding it's poor servicing. They had claimed to change the battery which was in the warranty period. The vehicle was not in use for 15 days, after which the auto start,horn etc have stopped working. How can it be possible for a new battery to discharge within 15 days completely???
Can you please look into it and help me sorting this out.

Thanks.

I had purchased TVS scooty streak for/in the name of my spouse S.Anuradha in the last September from SVS TVS Motors Ambattur, Chennai. Vehicle no is. TN18 D 4217. Three free services and oil change(on payment) were done only by the company in time(by me). After the third free service, vehicle after running for 700 stopped totally on 20th of August 2011. I approached the company for rectification, they assured to do the needful totally free of cost since the vehicle is within Warrant/guarantee period. Later, they said that vehicle has problem in the engine and many parts has to be replaced and all the cost to be beared by the customer since it is due to lack of engine oil. After interrogation and frustration lastly, I delivered the vehicle by paying Rs.4653/- against invoice 2687 dated 31 Aug 2011, that too after 10 days delay. Sir,
My questions and doubts about the reputed TVS company vehicles and its customer service are:
• After an oil change will the vehicle run only for 700 kms or less than 2 months only or did they actually change the oil during the last free service for which I made payment and as such no water wash also done and proper service was also not satisfactorily.
• I have to refer dictionary or google for know the meaning of WARRANT/GUARANTEE PERIOD. Since the vehicle has not completed one years, how such major fault in engine occur. Is it manufacturing fault?. If so, where/what are the terms of guarantee. Why I should pay in full for no mistake of mine.? Then what is the meaning of warrant or guarantee. There is no sense in mentioning it. Your company don’t keep words.
• Again in this context still after the three services and the recent repair, the vehicle is not up to standard of good running condition. Is this the service you are doing for customers over the vehicle and in terms of fetching money.
In view of the above, I request you to kindly look into the matter and draft me the reply with compensation. Hoping, an early favorable act from your end before I approach the doors of Court. Thanks.

I purchased a TVS WEGO scooter about 3 months back through dealer ASHWA TVS BSK 3rd stage. Since the day of purchase there is some or the other MFG defect. Almost every week I am reporting some complaint to them and am now disappointed with the quality of product they have sold. The very first day there were few paint scratches which they said its normal and will be touched up and till today its not done. From the day of purchase every 25 KM the vehicle suddenly used to stop and need to kick 10 to 15 times to start it again. I skid and met with couple of accident due to this while turning. The silencer was replaced twice within first 2 months. And now due to scratchs formed initially the paint is peeling off and rusting everywhere and looking at its trend am sure there will be lot more issues in store in the future. I want that scooter to be replaced or better my money back.

Hi, I am Jai Krishan I got serviced My Apache RTR 160 HR51AH7439 on 27/07/2011 from SK Traders ,Subhash Nagar New Delhi-18,Dealer Code 10050.
It was having clutch and Gear start problem with starter. It was also having Gear Lowering problem. After delivery It was having same problem. I reserviced my bike again for this problem on 1 st week of Aug 2011. still both problems exists.
Now the speedometer is not showing during start I think there is Battery problem started. My bike is not smmoth in driving I am in thought why I got serviced my bike at this service center. Can anything be done in this regards.

I purchased new TVS Wego for my wife on 27.04.2011 by paying full cash from one of dealers in Navi Mumbai. After 1st Service it started giving trouble. The start push button won't work and it needs to be kick started, the horn won't work either. I showed it to Kapoort Motors they are TVS authorised Service Centre in Vashi. I was told to replace the battery, its shocking to learn that within 4 months the battery started giving trouble. More over I was surprised to know that it came with defective battery. What quality checking does TVS Company do before delivering their vehicle ?
Further more the so calimed Authorised Service centres does not have Battery with them. I have been told to wait for 15 days till the parts come from Banglore.
It is surprising to know that TVS company does not provide Spare Parts to Service Centres.
Instead of spending so much amount on false advertisement and fooling consumer. I would suggest the company to provide parts and increase their efficency so that the client does not feel cheated after spending their hard earned money.

Dear Sir,
I bought a tvs apache rtr180 on 31 march 2010 from RANGARAYA TVS (10018), KHAMMAM, ANDHRAPRADESH, INDIA. So Your TCI UNIT N9060430 is failure, that y my bike self start total set is repair the amount 6,000rs my bike is only 15 months old. Your given warranty 24months, so the dealer (SANTHA TVS D.NO 1-1-295/A, ASHOK NAGAR, HIMAYATHNAGAR, HYDERABAD) is should not give warranty.
I have complained it to the dealer and service centre several times (1st service,[protected], 748km at rangaraya tvs khammam, 2nd service,[protected],2942km at sneha tvs kothapet, Hyderabad, 3rd service, 5990km,[protected] at sneha tvs kothapet, Hyderabad, 4th service,8552km,[protected] at sneha tvs kothapet, Hyderabad, 5th service,10917km,[protected], at sneha tvs kothapet, Hyderabad,6th service,16016 km,[protected], at ascent moters shivam road,hyderabad) they tried to do it but were unable to help. Finaly they told me this problem is worth every Apache 180 rtr. However i have checked out other bykes but they dont have any problem. And tvs is not ready to accept it.
Where rtr stands for racing terrain revealed i can’t race because of thus loud unwanted sound.
Bike registration number is AP 20 AE 4818
CH no. MD634KE6XA2A19473
Engine no. 0E6AA2019456

Regards
nageswar rao r
email- nag.[protected]@gmail.com
Phone: +91-[protected]

I bought a TVS Wego Vehicle 2 months ago and it been serviced 2 times. Inspite of that the KIck rod got some problem and the vehicle is not starting. It been 10 days i have given it to servicing centre. They are not responding well to my calls. They are saying that the spare parts are unavailable here and we are getting them from other state. Im facing a lot of problems in reaching ofice.

I have purchased tvs scooty pept +,chassis no. 52856,engine number 98169,type of body-solo, color- black from yashodha motors private limited,Patiala-147001,through CSD dated 25 may,2011.After completing all the formalities when i go to agency for scooty pept+ they charge rupees 1000 as the expenses for CSD inspite of my argument . I wanted to have scooty without accessories but they insisted that they will not deliver the scooty without accessories.They charge 1500 for accessories.I paid the money and purchased the scooty but till now i.e 15 august i have not received the bill due to which i am unable to register the scooty to DTO office when ever i called them for bill they always told me to wait for a week.Now near about three months have passed i have not received the bill.The dealer has harrased me in all respects.So kindly take the matter to the concerned dealer.

Hi,
My name is Yogesh Bhavsar, I purchase TVS WEGO two wheeler from INDRAYANI MOTORS, 49, SUYOG NAGAR, RING ROAD, NEAR TUKARAM SABHAGHRUH, NAGPUR - 440012, PH: [protected] on 11th of June 2011, When purchased, Dealer committed that you will get registration number within 10 working days and you can drive ur two wheeler without registration number. But when I went outside traffic polica caaught me and warn that without registration u cant drive. Now its 2 month finished still I didn't received registration number, whenever I called this people answers that "Registration number will get within 2 days". Finally I went to INDRAYANI MOTORS and asked about number these people misbehaves, shouted on me.
Please consider this as urgent because after 2 month I m not able to drive my two wheeler outside.

Thanks
Yogesh Bhavsar
[protected]
[protected]@gmail.com

I had purchased Wego in 27 Aug 2010 & with 6 months central stand of this veh is broken. I had given complaint to nearest Delear where i had taken this veh. but the delear said they dont have the part now so i waited for 4 to 5 months againg for this stand & even the start button was not operating properly so i had given complaint for this again . Delar replied that this veh is having dry battery & this charging unit is far away. so after so many follow up I had given my veh for repairing for above 2 thing & that time delear not informed me that I have to pay any money for this repairning as this was in Warrenty period. But when after 3 days I asked for the veh they said i have to pay Rs 1274/- for this repairing. As I was not having any alternate veh I paid this money & taken the veh.
But I want to know why should I pay this charges if the veh is under warrenty period?

SIR/MAM,

i've purchased TVS WEGO 5 to 6 months back.since the day i purchased the vehicle,it dosnt start with self starter.we have to kick start it every time.I've complained to TVS dealer many times but he is not taking any avtion. so i request in u to plz solve my problem immediately.My details are as follows,
DEEPAK.P.KATAGIHALLIMATH
MRUTHYUNJAYA NAGAR,
NEAR POORVA BADAVANE SCHOOL,
RANEBENNUR-581115
DIST-HAVERI
MOB-[protected],[protected]

Hello,

I had purchased a TVS Wego from Century TVS, Pune on 26th August , 2010.
Within 4-5 months , i.e. in the 3rd servicing, I had to get the battery charged as the auto start had stopped working. Right now, on 8th August , 2011 ; i asked the Service Centre people to check the battery,speedometer etc as all of these had stopped working. They claim to have replaced the battery , but even after this i am facing starting problems . I am thus very skeptical regarding the quality of the bike given to me or the service of the Century Tvs Service Centre.

Can you please look into the matter and try and find a desired solution.

Thanks.

I did purchased a TVS Wego form NEO Motors on bilekahalli, Bangalore on 13th july 2011. and within three weeks i got into a problem. The engine did not started at once. i had to apply choke and kept on trying for 10-15 min to start it. this problem ocurred for 3-4 times. then one day on 1st aug'11 i was trying to start for about 30-40 min, it didnt started. i went to NEO service centre and they told me to come next day.

Next day i was told that its been corrected. they have tuned the rpms. and i saw my meter and petrol was used a lot for. they did ran for 26 kms om my scooter.

Do they really need to go around on my vehicle for 26 KMS to correct this problem of tuning..??? now i do fear of giving my scooter for first service which is going to come after two weeks,

can anybody help me out whether they really need to go running that long for tuning of bukes..??

I have given my bike TVS ApacheFI model for servicing at TVS authorised showroom whwich is in goregoan(W) near siddhath hospital with name of Siddhivinayak. It has been more than a month i have not received my bike and whenever i call them they just tell me we are finding a bolt of fuel pump as we get it we will give the bike to you the costing of the bolt i nearly RS 100 but then to i have to listen to all their stuff, you are requested to help me in this problem and can mail me on [email][protected]@gmail.com[/email]

I had got my scooty no. UP32 BE3797serviced on 02 july 2011 vide invoice no.3163from Speed Motors 3 Shahnajaf Road Lucknow phone [protected] and told the service person to resolve whatever problems there might be. On 20 july 2011 suddenly my scooty stopped, the same co. informed that engine problem is there will cost around 5000/-when I asked cause for the same they said that same is due to less 2t oil filled by petrol pump. however my average running is only about 10 km and that too I do not travel everyday on my scooty. moreover while filling petrol i always take 2T packed pouches at petrol pump hence the same cannot be a reason. my scooty was serviced just 17 days back had there been any problem it should have been resolved and probblem hence prevented. i feel it is due to lack of their attention at the service date that some problem was not resolved which led to this condition. I am a Govt. employee and cannot bear such huge expenses due to negligence shown on the part of the co. request you to please help.

Regards
Akansha
Syndicate Bank Lucknow
[protected]
[protected]

Dear Readers,

My vehicle TVS WEGO - Brown Color purchased on 11th of April 2011 from Skanda Motors, Hanumanth Nagar, Bangalore with Registration no KA05HP3496 is having problem with Air getting lock and making vehicle to turn off or stop responding to Acceleration.

After repeated attempts by my dealer to fix the issue, Problem still remains unresolved and making me go through lot of agony and pain. Could you please advise whom should we contact in Bangalore to get this issue fixed.

My mobile no: [protected].
Registration no: KA05HP3496
CHASSIS No: MD626AG46B1C24419
ENGINE.NO: 0G4CB1126800

Regards,
-Mukesh.

Sir I have purchased TVS STAR CITY ES Motorcycle from M/s SAGAR TVS Co. Nani Daman in year 2007. Having Its Chasis No. MD62NF1471L09670 Engine No. AF1L71005071 Model 2007. Red Colour having Daman Registration No. DD-03-D-7931 of TVS Motor Company.
I have taken Loan From UNION BANK, Daman. After repaying load amount when I go for collecting RC Book form Sagar Automobiles. I found Your Stamp put on My RC Book, which is by mistake of Sagar Automobiles. Now Sagar Automobiles not helping me for this correction. and hence My HP Cancellation is still Pending. I Request you to give NOC for the same and help me.

Once again I Inform you that this was happened only by Mistake, eventhough U check the above Motorcycle and Owner. i have got HP Cancellation Letter from Unio Bank, but due to faulty RC I can't.

thanking You, My Mobile No. [protected]

Dear Readers,


I had bought a Wego in April 2011 from Skanda Motors, Hanumanth Nagar, Bangalore and was pretty happy on my decision as I had taken the decision after going through various good reviews of TVS
Wego on various social sites. But after my first service of the vehicle, I have been facing various problems since.


* Self-Start Problem: My Self-start button started giving after a week of my first service and was not responding. After checking with my dealer for the same, it was told to be fuse problem and they fixed it after 1 day of my vehicle being held by them. But they forgot to wire with rear brakes and have to live with it for a week after which gave it back and they said it was short circuit king of wiring problem which was fixed. I was all smile again, but didn’t last for long.


* Air Lock - Accelerator Problem: After 3 weeks on after 1st service, I had started getting issues with my Accelerator in the vehicle. It was said to be air lock issue while driving the vehicle. After after 3 services to fix the issue, still it remains. Skanda motors, Bangalore tried their best to get this fixed but looks like they don’t have capable Mechanics to handle the servicing of the vehicles. My vehicle stops responding to Accelerator for some moments while driving for a long distance. Problem is all of sudden when you are driving at good speed, My vehicle stops responding to the acceleration and comes to complete slow down or halts up completely (Some time turn off as well).


My vehicle is still in warranty and I wish I could get the vehicle replaced.


My only advise is don’t go for TVS Products. They are completely Unreliable nad non trustworthy.



-Mukesh.

I have recently bought a TVS Wego about three months back in the month of March 2011.

Engine no. is OG4BB1108179. Chassis no : MD626AG48B1B03908

Registration No. : DL4SBX0227

I have bought this vehicle from a retail shop called S.K. Traders which is located at Mahavir Enclave New Delhi .

I am absoluetly unsatisfied with the vehicle in terms of basic performance. Since the day I have bought this vehicle, I have faced nemerous problems. Oil leakage,Engine , silencer and back tyre wheel are became very hot even i[censored] run it for 5 to 10 km at the speed of 40-50 kmph etc.

I have reported this problem several times to the dealer and sevice center too. I have always been given back the vehicle after saying there is some minor problem or so. But the day I take the bike out again the same problems persist.

The last time the bike was serviced at SK Traders Service Station, A 50/1, Mayapuri, New Delhi-110064.
The vehicle was kept with them for 1 day and then given back to me with full assurity that no more problems will exist.
But since 10 days that I got back my vehicle it is showing the same symptoms as before.

This has happenned for the fourth time in a row now. I am now pretty frustrated and I wish that I get a replacement vehicle for the same since it is very much within warranty. I am ready to talk to someone about this issue too, if you wish to contact me. Otherwhys i will keep this issue in consumer forum.
My cell no. is [protected],[protected] and my name is Banashree Dey

I will no longer recommend anyone to buy a TVS bike.

To
The Station Supritendent,
Yesvantpur,
karnataka,
Respected sir i like to give a complaint ,that ur railway staff r asking money for loading my bike in train,as i booked my bike on 3-7-11,my receipt no is-A137620 and my bike reg. no is JH05Z 6324.
I am not receiving my bike till now,plz sir take correct action for that-we people are facing problem.
I wil be thnkful to you if you concern to my problem and take correct action.

Your's Faithfuly
G.N.Chatterjee
ph-([protected])
[protected]@gmail.com