TVS Motor Company Complaints & Reviews

Im a very very disappointed customer of your company. I have purchased a RTR 180 vide Registration Number KL 39 C 4137 from your DEALER in Ernakulam, M/S Cochin Motors. Since I bought the bike Im very irritated by their irresponsible, faulty and idiostic service.
My experince with you AUTHORISED DEALER M/S COCHIN MOTORS, ERNAKULAM during the past 7 months since i have bought the motorcycle is said shortly below

1. My accelator cable had a problem while I was riding and the throttle got stuck at full RPM. By gods grace I escaped without any injury. I took the bike to the station and they adjusted the cable (I didnt the understand what the hell they did instead of replacing the accelator cable). I took the bike back and after 3 days again my throttle got stuck while i was riding at midnight. I had to go through a lot of pain and effort to get back home at 1.30 AM midnight. Ur irresponsible Authorised dealer (How the hell they became authorised, I wonder) then replaced my accelator cable which they should have done at the first time itself.

2. My Motor Cycles engine is making a noise even at 7000 kms. Engine sound is very rough as if the vehicle has run 50000 kms. The Supervisor of your dealership, the Cochin Motors is saying that it is normal for all Apache RTR 180. ( By the way, i dont believe the they are saying because your service centre people are the most dishonest guys I have ever met). Even after Fourth service, they dont have a remedy to my engine noise.

3. Now, the latest problem is that the front disc brakes of my bike is making a squeezing noise. I took the vehicle three times to your AUTHORISED DEALER, COCHIN MOTORS reporting the same issue and still my bike makes the noise while braking. Now, the brake is also not effective as it was earlier.

4. Your AUTHORISED DEALER employees behave rude to your customers as if we are begging for servicing of our vehicle.

Im really fed up with your so called CUSTOMER CARE model. I really doubt abouth the quality of techinicians working in YOUR AUTHORISED DEALERSHIP, M/S COCHIN MOTORS. IF YOU WANT TO REALLY BE COMPETITIVE WITH OTHER INDIAN AS WELL AS FOREIGN COMPANIES, please supervise your dealerships about their infrastructure and service quality. Im completely satisfied with your product but I am afraid that the service of your AUTHORISED DEALER, M/S COCHIN MOTORS, ERNAKULAM will soon make my motor cycle unusable.

Im hoping a positive response from your side.

Dear Sir
as we have very bad service & responce got at TVS PAVA showroom at Nashik Bombay Naka branch.
As my TVS appache 160 RTR bike tail Lamp glass was broken (All LED in OK condition)so I have to need replace the only glass.I have ask to showroom store he told me Only glass not came from the company You have to purchase Whole Unit of tail-Lamp of Rs.1250.00 so I had purchased the Only glass from other TVS spare part shop at Rs.250 approx.& demanded to showroom person to replace & assembled the New glass so he was refused to do this work due to company spare glass not provided at the store.
pls tell me which thing will affordable for customer from above two Example. to purachase whole Tail-lamp unit or Only lamp glass.
this is massage is to be for company Quality control & SCM team of TVS motor

2) Same thing is happanded about the Handle Damper screw found loose.
so we had requested to showroom servicing person so he has demanded to purchase whole unit of Damper of Rs.211.00 where as only inside rubber get removed which could be very less price comparatively to whole unit.

3) Radium Wave company Stickers not get at TVS motor showroom spares dept.

Objection is only The company policy about the spare parts is very BAD as consider from the customer side.pls request to you change the policy & enhanced the product by implimenting above suggestions.

hiii,,,my name is Ch,krishna chaitanya,,im again giving the complaint about my bike,,,this time my bike chain was totally damaged,,because of bad service by Shanthi tvs himayathnagar,,,i met an other mechanic at outside they suggested me that chain was totally damaged and replace it with new one as soon as possible...bike num AP25AF5354 my mobile num is [protected]........i hate dat..

Hey i buyed apache 180 abs on 28 th jun 2011 in tristar tvs with registration no ka 03 hk 5320 before the delivery their was an scratch on tank after the delivery within 1 week break shoe problem and sound and break itself stopped working and got jammed and after 1 st service idling was getting stucked and it used 2 get raised automatically and than abs itself was not working now after second service i didnt ride my bike for 2 weeks after 2 weeks i started my bike it didnt start for 1/2 an hour after i took it 2 service center the engine itself has started making sound and engine piston and injector has got jammed this is how the product is been friends i have an word 2 tvs motors is this the way u manufacture the bike and deliver 2 the citizens and grabe the money i have no words left 2 the delear and the tvs left shame this is all thge black mark on the sundarm motors who is the top most leader in indian auto mobile industry and being an family member from past 5 years i m asshamed of my self on the new vehicles purchase from tvs motors

Hi ,

I have purachased a new TVS Wego - White from Adayar service centre on 1 Jul 2011. From day 1, the problem has started with the bike and in turn mental agony raised up, which has blasted my long dream from coming true for buying a new bike. Obviously, now am a sufferrer. Kindly help me in getting my money refunded. I am not ready for any compromise, except for my money refund. (Rs. 57,047)

Faults :
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Dear Sir,
I(Anil Kumar) have purchased TVS Star Sport ES 2011 whose engine no. is DF5DB1009129 and Chasis no. is MD625MF58B1D77642 and date of purchasing is 26 May 2011.

Sir from date of purchasing my motorcycle auto self key is not working i.e. my motorcycle not start through auto self key. Regarding this problem I went several times to your dealer(M.S. Motors, Phulwarisarif, Patna). But they have not solved this problem and they show misbehaviour towards us.So, I am upset to your service and also not satisfied.

So, I am writing this complaint letter to you. Please see all the problem and try to solve it as soon as possible. I will wait for your proper response.

Thanks and regards
Yours
Anil Kumar
Ph no. [protected]
Patna

Once again details are given below
Model no. - TVS Motors Ltd
Engine no. - DF5DB1009129
Chasis no. - MD625MF58B1D77642
Date of Purchase - 26 May 2011

Dealers Detail - R.S. Motors
Minhaj Nagar near E marat-E- Sarina
Phulwarisarif Patna - 801505
Ph no. - [protected]

I Miss. Neha Rajendra Banastarkar would like to lodge a complain regarding my Tvs Wego Scooter bearing registered no. GA-07-B-6670 at Panaji-Goa. I would like to state that my Tvs Wego's front tyre got stuck while riding. My vehicles speed was slow while riding thats why husband got minor injeries. We gave complaint to the company but there was no response from the company.

So i request you to take some action on this matter and do the needful.

My Contact no. 91-[protected]

My had done servicing on thuesday 6 sept at swargate ,pune ,shelar tvs
2nd day bike is dead


thurday I called for pick up,guy said to pickup from rishab tvs since its near by
rishabh was off on thursday
given friday ,they said major fault at engine will take 3 days

bike if 6 month old and only 2 servicing


I am waiting for how much days they take and how much charge they ask then will go to consumer court

Hi,

I had previously logged a complaint against the Century Service Centre , Pune regarding it's poor servicing. They had claimed to change the battery which was in the warranty period. The vehicle was not in use for 15 days, after which the auto start,horn etc have stopped working. How can it be possible for a new battery to discharge within 15 days completely???
Can you please look into it and help me sorting this out.

Thanks.

I had purchased TVS scooty streak for/in the name of my spouse S.Anuradha in the last September from SVS TVS Motors Ambattur, Chennai. Vehicle no is. TN18 D 4217. Three free services and oil change(on payment) were done only by the company in time(by me). After the third free service, vehicle after running for 700 stopped totally on 20th of August 2011. I approached the company for rectification, they assured to do the needful totally free of cost since the vehicle is within Warrant/guarantee period. Later, they said that vehicle has problem in the engine and many parts has to be replaced and all the cost to be beared by the customer since it is due to lack of engine oil. After interrogation and frustration lastly, I delivered the vehicle by paying Rs.4653/- against invoice 2687 dated 31 Aug 2011, that too after 10 days delay. Sir,
My questions and doubts about the reputed TVS company vehicles and its customer service are:
• After an oil change will the vehicle run only for 700 kms or less than 2 months only or did they actually change the oil during the last free service for which I made payment and as such no water wash also done and proper service was also not satisfactorily.
• I have to refer dictionary or google for know the meaning of WARRANT/GUARANTEE PERIOD. Since the vehicle has not completed one years, how such major fault in engine occur. Is it manufacturing fault?. If so, where/what are the terms of guarantee. Why I should pay in full for no mistake of mine.? Then what is the meaning of warrant or guarantee. There is no sense in mentioning it. Your company don’t keep words.
• Again in this context still after the three services and the recent repair, the vehicle is not up to standard of good running condition. Is this the service you are doing for customers over the vehicle and in terms of fetching money.
In view of the above, I request you to kindly look into the matter and draft me the reply with compensation. Hoping, an early favorable act from your end before I approach the doors of Court. Thanks.

I purchased a TVS WEGO scooter about 3 months back through dealer ASHWA TVS BSK 3rd stage. Since the day of purchase there is some or the other MFG defect. Almost every week I am reporting some complaint to them and am now disappointed with the quality of product they have sold. The very first day there were few paint scratches which they said its normal and will be touched up and till today its not done. From the day of purchase every 25 KM the vehicle suddenly used to stop and need to kick 10 to 15 times to start it again. I skid and met with couple of accident due to this while turning. The silencer was replaced twice within first 2 months. And now due to scratchs formed initially the paint is peeling off and rusting everywhere and looking at its trend am sure there will be lot more issues in store in the future. I want that scooter to be replaced or better my money back.

Hi, I am Jai Krishan I got serviced My Apache RTR 160 HR51AH7439 on 27/07/2011 from SK Traders ,Subhash Nagar New Delhi-18,Dealer Code 10050.
It was having clutch and Gear start problem with starter. It was also having Gear Lowering problem. After delivery It was having same problem. I reserviced my bike again for this problem on 1 st week of Aug 2011. still both problems exists.
Now the speedometer is not showing during start I think there is Battery problem started. My bike is not smmoth in driving I am in thought why I got serviced my bike at this service center. Can anything be done in this regards.

I purchased new TVS Wego for my wife on 27.04.2011 by paying full cash from one of dealers in Navi Mumbai. After 1st Service it started giving trouble. The start push button won't work and it needs to be kick started, the horn won't work either. I showed it to Kapoort Motors they are TVS authorised Service Centre in Vashi. I was told to replace the battery, its shocking to learn that within 4 months the battery started giving trouble. More over I was surprised to know that it came with defective battery. What quality checking does TVS Company do before delivering their vehicle ?
Further more the so calimed Authorised Service centres does not have Battery with them. I have been told to wait for 15 days till the parts come from Banglore.
It is surprising to know that TVS company does not provide Spare Parts to Service Centres.
Instead of spending so much amount on false advertisement and fooling consumer. I would suggest the company to provide parts and increase their efficency so that the client does not feel cheated after spending their hard earned money.

Dear Sir,
I bought a tvs apache rtr180 on 31 march 2010 from RANGARAYA TVS (10018), KHAMMAM, ANDHRAPRADESH, INDIA. So Your TCI UNIT N9060430 is failure, that y my bike self start total set is repair the amount 6,000rs my bike is only 15 months old. Your given warranty 24months, so the dealer (SANTHA TVS D.NO 1-1-295/A, ASHOK NAGAR, HIMAYATHNAGAR, HYDERABAD) is should not give warranty.
I have complained it to the dealer and service centre several times (1st service,[protected], 748km at rangaraya tvs khammam, 2nd service,[protected],2942km at sneha tvs kothapet, Hyderabad, 3rd service, 5990km,[protected] at sneha tvs kothapet, Hyderabad, 4th service,8552km,[protected] at sneha tvs kothapet, Hyderabad, 5th service,10917km,[protected], at sneha tvs kothapet, Hyderabad,6th service,16016 km,[protected], at ascent moters shivam road,hyderabad) they tried to do it but were unable to help. Finaly they told me this problem is worth every Apache 180 rtr. However i have checked out other bykes but they dont have any problem. And tvs is not ready to accept it.
Where rtr stands for racing terrain revealed i can’t race because of thus loud unwanted sound.
Bike registration number is AP 20 AE 4818
CH no. MD634KE6XA2A19473
Engine no. 0E6AA2019456

Regards
nageswar rao r
email- nag.[protected]@gmail.com
Phone: +91-[protected]

I bought a TVS Wego Vehicle 2 months ago and it been serviced 2 times. Inspite of that the KIck rod got some problem and the vehicle is not starting. It been 10 days i have given it to servicing centre. They are not responding well to my calls. They are saying that the spare parts are unavailable here and we are getting them from other state. Im facing a lot of problems in reaching ofice.

I have purchased tvs scooty pept +,chassis no. 52856,engine number 98169,type of body-solo, color- black from yashodha motors private limited,Patiala-147001,through CSD dated 25 may,2011.After completing all the formalities when i go to agency for scooty pept+ they charge rupees 1000 as the expenses for CSD inspite of my argument . I wanted to have scooty without accessories but they insisted that they will not deliver the scooty without accessories.They charge 1500 for accessories.I paid the money and purchased the scooty but till now i.e 15 august i have not received the bill due to which i am unable to register the scooty to DTO office when ever i called them for bill they always told me to wait for a week.Now near about three months have passed i have not received the bill.The dealer has harrased me in all respects.So kindly take the matter to the concerned dealer.

Hi,
My name is Yogesh Bhavsar, I purchase TVS WEGO two wheeler from INDRAYANI MOTORS, 49, SUYOG NAGAR, RING ROAD, NEAR TUKARAM SABHAGHRUH, NAGPUR - 440012, PH: [protected] on 11th of June 2011, When purchased, Dealer committed that you will get registration number within 10 working days and you can drive ur two wheeler without registration number. But when I went outside traffic polica caaught me and warn that without registration u cant drive. Now its 2 month finished still I didn't received registration number, whenever I called this people answers that "Registration number will get within 2 days". Finally I went to INDRAYANI MOTORS and asked about number these people misbehaves, shouted on me.
Please consider this as urgent because after 2 month I m not able to drive my two wheeler outside.

Thanks
Yogesh Bhavsar
[protected]
[protected]@gmail.com

I had purchased Wego in 27 Aug 2010 & with 6 months central stand of this veh is broken. I had given complaint to nearest Delear where i had taken this veh. but the delear said they dont have the part now so i waited for 4 to 5 months againg for this stand & even the start button was not operating properly so i had given complaint for this again . Delar replied that this veh is having dry battery & this charging unit is far away. so after so many follow up I had given my veh for repairing for above 2 thing & that time delear not informed me that I have to pay any money for this repairning as this was in Warrenty period. But when after 3 days I asked for the veh they said i have to pay Rs 1274/- for this repairing. As I was not having any alternate veh I paid this money & taken the veh.
But I want to know why should I pay this charges if the veh is under warrenty period?

SIR/MAM,

i've purchased TVS WEGO 5 to 6 months back.since the day i purchased the vehicle,it dosnt start with self starter.we have to kick start it every time.I've complained to TVS dealer many times but he is not taking any avtion. so i request in u to plz solve my problem immediately.My details are as follows,
DEEPAK.P.KATAGIHALLIMATH
MRUTHYUNJAYA NAGAR,
NEAR POORVA BADAVANE SCHOOL,
RANEBENNUR-581115
DIST-HAVERI
MOB-[protected],[protected]

Hello,

I had purchased a TVS Wego from Century TVS, Pune on 26th August , 2010.
Within 4-5 months , i.e. in the 3rd servicing, I had to get the battery charged as the auto start had stopped working. Right now, on 8th August , 2011 ; i asked the Service Centre people to check the battery,speedometer etc as all of these had stopped working. They claim to have replaced the battery , but even after this i am facing starting problems . I am thus very skeptical regarding the quality of the bike given to me or the service of the Century Tvs Service Centre.

Can you please look into the matter and try and find a desired solution.

Thanks.