TVS Motor Company Complaints & Reviews

I am one of the customer of your product, I was purchased on 14/11/2021 TVS NTORQ 125 Disc race edition BSVI at Lakshmi motors, Poonamallee, karayanchavadi branch, Chennai-56. Due to Back wheel crack/Bend i fell down on the road pit. Luckily i am safe, there is no vehicles fallowed by myself during this incident.I am very dissatisfied on your product for this major safety issue.After that incident i was approached with dealer.I am getting very poor response. kindly check & update on top priority.

Date of incident :[protected]

I have already complained about the back tyre damaged in 4_5 months and dealer not wants to exchange it and i am in trouble within 2 months.
There is no any action taken on my complaint

Sir,

I buy a vechile last year January TVS Jupiter ZX in Arun Motors, Panruti. Here Services is not good, not given proper time to deliver. My Jupiter bike last month got accident it need to be insurance and claimed the services, I submitted all the documents and signed the insurance copy. But still not yet processed, 22 days more than for services. Delay and there no one is give me the proper response, and respect to the customer. Kindly see the google review for Arun Motors.

If anyone buy the vechile in ARUN Motors for TVS company i suggest, there is no response, service don’t buy here directly go to the Yamaha, , , or any other company bike. Because of poor services in Arun motors.

If you have any clarification contact Mr. Muthu.j [protected].
Note: I want proper justice. I appreciate if you kindly treat my complain very seriously.
I am waiting for your prompt response and action. Thank you.

I purchase Apache Bike from TVs Bike before 1 year. i am constatnly facing issue since long for bike stop and start since last 6 month. i have so many time complaints at services center and tvs customer care but there is no proper solution find.

mobile no. [protected]

I bought a TVS bike from SRI BALAJI MOTORS (authorised main dealers in : TVS MOTOR COMPANY Ltd.) Guntakal, Andhrapradesh recently. They haven't provided helmets. On asking the same they said that they weren't giving to any of buyers and they don't have such policy till date.
As per Central Motor Vehicles Rules (CMVR) that the two-wheeler manufacturers or dealers should mandatorily supply two helmets “to the buyer at the time of purchase of new vehicles”, the dealers in the State are not following the law.

Kindly please take an action on this, hoping for a quick resolvement.

Thanks !

Dear sir

I am owner of your scooter TVS Jupiter, bought in August 2021 from your dealer, M/S. Sathana, Sengottai. Upto the delivery of the vehicle everything went well. Even till the first service it was good. Today I had a very much bitter experience. Today morning at 9.30 am, when the dealer opened, I delivered my vehicle for the second service and the personnel told me that by 12 noon the vehicle will be done. By 12.30 I went and they asked me to wait for another half an hour, for which I told them I shall go and come back after lunch. Then, I went to them by 4.00 pm and was really shocked to note that the scooter was still not attended and they requested for another half an hour. This felt me very bad and I forcefully took back my vehicle.

I am really sorry to report this to you. If you do not give proper guidelines to this dealer they will spoil the company reputation. You should check the job card and verify the truth.

Hope you would understand my situation.

A very long time i was a family of tvs motors, But all these time i suffer from the maintenance side, From last Two years i was in Banjul, Gambia (west africa). i have two Jupiter Scooters, still i have an maintenance issue just because of tvs motors, and the service people says they don, t have tym to do any kind of service so what i an going to do with these kind of scrap [censored]😡.you can CONTACT me on +[protected], by the way i am an Indian, we can not expect like this as an indian. thats it
Thank you

Sir
I had purchased a TVS Jupiter from AKB TVS Calicut in last month and it started starting trouble and some minor problems within one month after delivery, I am very disappointed because it’s very disgusting that a new vehicle worth 93000/- became useless for me. So kindly request for a replacement . Showroom address is AKB MOTORS, CHAKKORATHUKULAM, kannur Road, West Hill, Calicut-673005 Ph:[protected], Email: [protected]@gmail.com

Yours faithfully
Shameed c
[protected]

First date of incident : Oct 10-20th 2021.
Client Number : Logesh Automobile Pvt Ltd Medavakkam, Chennai - 600100.
Description : Issue with noise while driving the vehicle. Sound/noise coming from my TVS Jupiter which was bought on Nov 2020 keeps on increasing.

Diagnosis : Still final diagnosis in progress.
1) First time dropped vehicle on Oct 2021 and service center has did initial analysis and an assumption...

My Grievance Id is TVS_Gr_[protected] and My complaint no. = 3049030

Now 15-25 days complete but till TVS motor company is not solve my new TVS Jupiter running problem, it's very bad for me TVs motor company not understanding the customer problem and customer time is very important but TVS motor is not work to customer quiry and problem.
East Delhi Bajwa showroom and Bajwa Service Center or GK service center is not properly work in this problem nd create very critical situation for me and TVS motor company is not solve this problem within week otherwise I legal action on TVS motor company and complaint submit to consumer court.

Regard
Yogesh
East Delhi Shahdara

RC book not yet given and NO proper response from the showroom. Also Showroom owner speaking like terriable manner. Service very worst. NO experienced technicians. Also It’s Not an authorised showroom.

Showroom Address:
16/21A, Mahalakshmi Complex 100 Feet Road Opposite To Ashram Matric School, KK Nagar, Kovaipudur, Tamil Nadu 641042

My Name is Bubli Singh. I am a resident of Panvel which is served by your dealer Priyanka Motors. I purchased a TVS Scooty Zest (Red Colour) from one of your TVS Sub Dealers. The registration number given to me was MH-46 AQ 1323 and the chassis number of the vehicle I purchased is MD626CG41F2B59149. A few days ago I was stopped by the traffic police during a routine check and I was told that the vehicle had a duplicate Registration Number. This means that your dealer has sold me a stolen vehicle. Your dealer Priyanka Motors is clearly aware of the fact that the vehicle has been sold to me as I receive SMS from them at various times to renew the Insurance.

Your dealer has clearly committed fraud as they have sold a stolen vehicle to me and assigned a fraud Registration number to me. I am attaching the documents given to me during the purchase of the vehicle.

I want you to resolve the matter as soon as possible as I am left with a vehicle that I cannot drive as it is assigned with a fraud number.

Please help me resolve the matter.

Additional accessories are not given for Jupiter 125 vehicle for more than 1 month

Response from dealer is, still TVS company did not supply the additional accessories since the launch of the product

Dear team I buying A new TVS Raider Bike Of Date 05/10/21
At lasalgaon, but I have facing some problems at my bike
Ex - Fuel Indication wrongly shown fuel lever And Speed Meter Also not Working Properly, Average Indication Meter Also Show Wrong Update Kindly Help Us, All are under Warranty
Please Resolve it or replace it

Sir
I have booked a high security number vide invoice number UPOP[protected] ON DATED 24 Nov 2021 of my tvs Jupiter registration no UP83AQ3171 . And I was given date 01 Dec 2021 to fitment above.
When I asked about above subject on mahima tvs dealer shikohabad Firozabad UP Mob no [protected] . He replied that he can not tell anything about it. So you have to come service center. I said him please tell me my number plate is received at your end or not?
But he cut my phone immediately.
This is not a helping attitude sir.
So in this regard, I request you take necessary action please.
Thanking you in anticipation
Ambarish yadav
Mob no[protected]

Dear Sir
It is sorry that in 2nd service2/7/21 I complained sound in rear brake drumnot done no washing done as system is not working regarding average they are helpless.
On 3rd service same problem I raised the told brake drum checked not done washing and average not done any thing.
JOB CARD NO 83130
Km run 1094

I had given my Jupiter for service on 20 th November . But they never solved my issue and also took 2500 rupees just for nothing instead they had done washing only! I also filed a complaint in customer care but they also didn't responded till date! Now I m pissed and will file a direct case in consumer court! I have all the proofs including call recording and bills! Also will put these complaint on Facebook sites so u get to know the reality of your service stations! Contact me as fast as u can
Mob:- [protected]

I had given my tvs jupiter on service station in panigate, but they never resolved my issue and aslo take 2500 rupees for the service but the problem is still there!! i want my problem to be solved or i will go to consumer court and will post to facebook also! need an quick reply or i will see you in court!!!

How much warrenty of TVs Excel bike warrenty. ingine faild in 3 year's

I have a complaint against your product TVS JUPITER, I have bought it on jan 2020, since then I did not liked the product as its not upto the commitments regarding fuel average, pickup power and smooth riding is not there at all.

Now few days back scooter totally broke down and the registered agency at mandigobindgarh told me that are not capable of fixing it . How can a company can give such kind of resolution as I have been told that tvs products comes with a warrenty of five years. I am not able to understand what it means. Please help me out.