TVS Motor Company Complaints & Reviews

I am a customer of your company and my register number is [protected]. I have bought a tvs apache rtr 200 4v bsvi model from your dealer shaw tvs (Halisahar) at 26th jan 2020. Chassis no: md637dt15l2a00195 & engine no: dt1al2900228.

But unfortunately i have received a faulty product. After purchasing the bike i can found that there is a huge problem in chain and sprocket. While bike is taking its speed i can clearly hear a bad noise from the sprocket wheel.

Chain free also making heavy noise. Whenever i discussed with the service team, they says it will produce sound they won't do anything.

Back side of chassis frame is curved. It is clearly noticeable with naked eyes. Just because of that the looks of the bike is getting ugly.

There are a problem in its engine. While in high acceleration engine produce bad noise. Engine gets off if you press the clutch and down the accelerator.

With all these problems i am riding. I had a very good overview of this company but at present it breaks. I am very much dissatisfied with the product and the service of yours. I feel i have been cheated by you.

If possible please exchange the bike or else refund the amount i will go for the other company.

I have been using my tvs ntorq for 2 years and i'm literally fed up with it's starting problems. I don't use the bike everyday and it makes even worse, recently i changed the battery (Since other bikes batteries are alive for more than 5 years) and it worked well for 2 weeks and again the same. I'm fed up pushing this bike to service center everytime. Please do some solution for it's starting trouble and we paid to ride the bike not to push the bike. Get me the service at doorstep i can't push this anymore to the showroom.

Sir scooty pep horn is not working i am scooty buying a 1 year and 4 times horn change panniten but marubadiyum horn is not working sir

Enaku idhu madhiri varama iruka neenga than help pannanum sir ஸ்கூட்டி பெப் ஹார்ன் தயாரிப்பு வீணான பொருட்கள்

Please help to me

Hello team,
I am tvs motor bike user your company before 1yrs i bought a new tvs bike apache rtr160 and regulary i had done all service from
Manchanda tvs
D133c, ph7, indl area mohali, punjab
[protected] i complaint againt this sevice station about service every time he give me so bad service he has no talented machinic my new bike pb 65au5707 i will request you please resolve my quary and otherwise i will be take labour court help and register a height level complaints against tvs. I attacahed some pics abouy my bike issue plz check.
Thanks®ards
Vinod takhar
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— forwarded message —
From: vinod choudhary
To: service. [protected]@tvsmotor.co.in
Cc:
Bcc:
Date: fri, 24 jul 2020 12:25:34 +0530
Subject: regarding tvs bike sercice complain
— message truncated —

— forwarded message —
From: vinod choudhary
Date: fri, jul 24, 2020, 12:25 pm
Subject: regarding tvs bike sercice complain
To:
Hide quoted text

Hello team,
I am tvs motor bike user your company before 1yrs i bought a new tvs bike apache rtr160 and regulary i had done all service from
Manchanda tvs
D133c, ph7, indl area mohali, punjab
[protected] i complaint againt this sevice station about service every time he give me so bad service he has no talented machinic my new bike pb 65au5707 i will request you please resolve my quary and otherwise i will be take labour court help and register a height level complaints against tvs. I attacahed some pics about issue my bike issue plz check.
Thanks®ards
Vinod kumar takhar

I purchased the tvs jupiter last year but after 1st service the body cover of handle is not seating, so technician telling that its the problem manufacturing so till not the problem is not solved, so please immediately solve the problem. Other wise i will take legal action,

Hello team,

I recently bought my apache rtr 160 4v, from shri mishri motors anna nagar. The bike was already covered 500 kms at the time of delivery and the sales executive claimed its part of testing they tested the bike for 500 kms..

Also during initial enquiry they said rc will have 2020 model and its received as 2019 model at the end. Need clarification regarding the bike kms and rc received.. Also the sales team agreed to change the rc to 2020 model. But no response from them now. Please address this issue.

Its my contact details..
[protected] / [protected]

Dear sir,

I need to know why price difference in tvs website and in my district tvs distributor so my concern is i bought tvs jupitor standard model bs 6 at meera tvs showroom district surendranagar, gujarat.
They takes me basic price 66658 rs. But in tvs website 63703 rs.
So please help me and if i could get refund extra money then help me sir.
Find the attached bills copy and all documents..

Thanks®ards
Dhaval varamora
Mo:- [protected]

I booked bs 4 jupiter in mar 2020 under their scheme which was valid till 31 mar 2020 for which i paid rs5000/- and as per their scheme scooty will be delivered after lockdown but as per orders of honorable supreme court no bs 4 vehicle will be registered after 31 mar 2020. I cancelled my booking after long wait and requested for refund. I made numerous calls and mails to their customer care regarding my refund and every time i was told that i will be getting my refund soon. I am continuously following up with them but they are least bothered to refund my hard earned money. My booking id is 1055867. From last one month customer care executive are saying that my matter is exclated and i will receive a call very soon but no actually calls. Please help me.

I have my brought my new apache rtr160 2v bs6 moolakadi showroom my bike petrol tank is getting heat and some engine rattle noise coming bike is struggling to go 60km speed

Recently purchased jupiter from one of your show room.in which i have paid amount while taking the bike (Which includes number plates too). They charged me extra 60 rupees for number plate which i have already paid while taking the bike. Now as per imv rules act, they need to provide me snaplocks for the number plate, they provided me normal screw bolts, when i asked why you are not giving snaplocks they simply said our company said not to give snaplocks, i regected them, they said we will loose two bolts which is against our company rules we cannot give you snaplocks. Kindly confirm whether you said so or not. If not kindly ask the dealer to give me the snaplocks. Contact [protected]

Dear sir i purchases jupiter scooter your registered dealer shree shayam tvs jaipur 30 march 2020 vehicle no rj14qj9693 battery problem within first service but service centre no change battery n me change a old battery mask the warranty battery changed but after 10/15 day battery no change

My juipter was accident after three month ago but you dealer mohan tvs retail and service udhaywalla jammu. Dealer manager say part are not available for last three month so why we interest tvs motors you service is too bad so please take necessary action from him or refund my payment other wise i will go to court and case against tvs motor and you dealer so please take action from him as soon as possible

I bought my my jupiter scooty few years ago, which o frequently do my service and maintenance in the showroom in my town, anakapalli.
Service is worst and the customer service is very bad. Speaking carelessly and giving an inappropriate answers. I confirmed by asking their maintenance service providers and be on appointment date they asking me to come tomorrow. I have been coming to showroom from three days but they haven't responded in a good manner. This was my 2nd complaint which i gave in one year back in gajuwaka head office about anakapalli service. I hope you will respond to my complaint and maintain good service and good relationship with customer.
Thank

My "apache rtr 160 4v" after 7000 km running... Damage inside of silencer. Abnormal sounds absorbed.
So, please to be change or maintenance as soon as possible.

Thanks
Suraj kumar

Hi, I would like to inform you that My bike number is DL-7-SCH-8509 and owner's name is Himanshu Kumar.I have visited an authorized service center i.e smart motors, address: -62ft road, Behind Mandi Samiti(west), Saharanpur-247001. first off all they charged me more as compared to my previous services which are done in delhi. The normal service charges for my first 4 services was around Rs 500 each however the 5th service was charged for Rs. 714. I am attaching the bill for the same. Also they charge Rs50 for sanitization. Is it some kind of joke. And now the main issue is they have changed my bike's spark plug with the defective one. There was no starting problem in my bike when I handed over them however when I reached to receive it, it is unable to start. They said that they have to change the spark plug but there is no such issue in starting. I have called the service center however they told that they have informed the mechanic regarding this however when I asked them to fix this, they rudely tell me to go ahead and complain. I had been the customer with TVS for last 10 years and is this the way to be treated. My ike is not starting and service center don't take any responsibility. Kindly look into it or I am going the approach the consumer forum regarding this as I want strict action against the Smart Motors service center so that no other customer can be treated in such a way again.
Hoping for the positive and fast response from you.

Dear tvs customer service team,

I have booked tvs jupiter in month of march 2020 but due to lockdown i didn't get the scotty on the committed delivery date which is totally acceptable and does not have any issue.

My vehicle is registered in month of april 2020 and lockdown also get ease in month of june 2020 but i received scotty on 1st july 2020.
Previously the dealer called me to take delivery but the scotty was fully damaged.
I have asked to come after 2 days but after 20 days also he has delivered me faulty scotty. Below is the issue in scotty

1. Ecilator wire is loose
2. Right side rear mirror is loose
3. Foot rest is not available
4. Speedo meter is not working
5. Back side right panel is having issue. While driving so much noise is coming
6. Have promised to give parking cover but not received
7. Hand grip also not received.

Dealer name is - hare krishna tvs (Goregaon - west branch, shop no -9, b wing goregaon samrudhhi co operative housing society limited, sv road, mumbai - 400062)
Mr. Sumesh bhojwani - [protected]
Mr. Ashwin pillai - [protected]

Everyday i am receiving false commitment from above both persons. I am fed up of these people now. Now they are not answering my calls and messages also.

Request you kindly resolve my issue otherwise i would have to take legal action this.

Require your immediate action to resolve above said issue. Kindly treat this matter on top most priority.

Iam purchase byk tvs apache date 1.06.2020 today date is 16.07.2020 abhi tak mujhe no nahi mila h byk ka daily showrom bale bulate h aaj kal karke bhej dete h koi bhi response nahi h jabki mene byk cash m li h ek mera frend h usne dusre showrom se byk li apche h uska 2 weak m no bhi aa gaya name palte bhi lag gai. Daily jakar preshan kar rahe h showrom bale. My name is kulwant mb no [protected]

Hello sir, oct 2019 ko maine apache rtr 160 4v li hai nd 2nd service 2000 km se phle hi uska tapid nd rocker noise krne lga service center pr check krane pr btaya gya ki rocker replacement hoga but unke stock mai nhi hai kisi dusre bade dealer k pas jao nd maine lucknow k mostly dealer and service center pr complaint lekar gya but har jagah vapas kar diya gya finally tvs care pr call krke indira nagar service center pr rocker change kiye bt noise nhi gyi kuch tym baad 5000 km chalane tak noise bhot jyada ho gyi hai bt jab bhi service center lekar gye har bar louta diya gya ab phir btaya jaa rha hai ki rocker gya hai sayad, but meri problem ko seriously nhi liya jaa rha hai plz help me

Missing fuel tank grip my bike apache rtr 160 4v
Of rajesh tvs agency hajipur distt vaishali pin code 844101

I booked a new jupiter scooter... They deliveing a falulty scooter which the fork is bend and more faults