TVS Motor Company Complaints & Reviews

Hi, I had met with a small incident on 1st Dec 2015 at 3:00AM. 1. I purchased the TVS only because of quality products and safety features and i suggested TVS products to my friends/colleges. but today this is my concern. I had raised the complaint only because I am having a question and I need to get the exact solution. I went over a road damage (i.e road is digged for a length of 1-2 feet) which is present in 4 way road in Hyderabad. Both front and rate weal’s went in a same speed around 70-75 KMP. But only rare rim got damaged with hair line crack where air is getting leaked. Why not the front rim is damaged if it is my mistake. This is purely a quality check mistake on behalf of TVS. I can strongly say this because from my experience I can able to know front rim is more stronger than rare rim. Why there is a quality mismatch in both rim. Some considerations need to be checked before checking right. Both front and rare tires are from TVS only and air pressure is maintaining as prescribed and weight holding by the vehicle at the time of damage is 90KG only. So why it has effected the rim. 2. TVS service center had ordered the mac weal under special order (VOR) in 2nd Dec 2015 but till today product had not yet received by the service center. 20+ working days are over and customer care, territory manager ETC are not responding properly and not providing the solution. Thanks, Sreekanth. Call: +91 [protected]

Tvs star city blue colour engine no cfiff1292960 purchased on 08 july 15 from tvs show room gajuwaka visakhapatnam .since then bike developing many problem like non starting kik sleepery battery dowm and not smooth run . Many time service centre contacted.problem still not sorted out .bike is with service centre gajuwaka since 18 dec .many time bike remain with service centre which is not acceptable .serviving also not don properly . I m on zero tolerance .pse do needful as early failing which u r required to refund money of bike and I will be forced to approach conumer court for which I m ready .hoping for immediate action your sincerely R S Gupta [protected] and [protected]

I tulasiram naidu given pep+ for service in Rajajinagar Bangalore 10. This service centre was very wariest, I dint see this much bad service centre in my life, whatever problem we tells also they are not sallow the problem, they want to replace all the parts of the bike. They are not responding costumer complaint.it very bad 👎👎 [protected]

The problem is that fuel leaking and not starting with kick and now also self. i bought it from omega showroom in delhi 94. they take 5 days to reslove my this problem and today they handed over it to me but now its not starting. i am very disappointed

Poor response and poor delivery. TVS and their dealers are not in standard on customer service pre-sales and post sales. always we need to beg for anything related the service.

There have been quality issues with my bike Apache 180 ABS since its purchase in Aug 2011 and it has not been rectified even after spending so much time and money. There is no response from the company and even the service centers. My ABS sensors are not working since the time I purchased and I have changed it to new ones almost 5 ties in the past 4 years. This so called quality and trust oriented company should throw away all their quality awards. I will not think of buying a TVS bike henceforth. There are multiple issues with the bike and even their service guys cannot rectify it. When asked, they say that company has some quality issues. If that's the only answer the company personnel has to give then why not shut down your company?

I bought the jupiter in sept 2015 and done the first servicing. Today whn i was riding the engine stopped suddenly and not getting started. called up service centre but they are not responding & evn showroom guyz are saying its not their duty... Useless team of ...TVS. one one is helping

I brought tvs star city + on 30/04/15. I got problem with tyre tube . The tube was punchured for 3 times without any niddles . The punchure shop boy told the tube was problem contact show room. I gave complints for twice they r not responding & telling that it is not come under warrenty cover. Manufacture defect is thier. Plz kindly solve problem.In Tirupathi i got problem

Dear sir, As per the your warje Jakat Naka Service center our jupiter servicing purpose drop at 09.30 am morning. Our site gaurad and center lock is well and good condition after your service advisior call received from me and talk the your vehicle are ready for servicing and i am collect the our vehicle and check the our site guard are joint the dora and our center lock are not lock process and your job card not a mention our vehicle problem your service advisior are very bad talk with customer. (MH 12 MG 2063) kindly check and solve the our vechile problem Thanking you, Milind S.Arge Mobile : [protected] E mail : [protected]@gmail.com

DOI :[protected] Service Advisor : Arvind ([protected]) From Kompally Branch "Sri Uma TVS" I had given bike for service which I said the problems are beating and some other noise is coming, Disk plates and disk pads change, with synthetic oil, no pick up and head light is not working in low beam. These are the problems I explained clearly on submission of bike on[protected], they said same day delivery is not possible but i requested them without bike for me it is problem to go office then they said that by evening they will try to deliver my bike with complete service. As i was busy in my work i forget to visit showroom and they haven't called me to collect my bike they called me on[protected] at approx 4:00-5:00 PM and they are forcing me to collect the bike immediately as they will close the showroom by 6-7 pm, I said them Due to office meeting i went to some other location and I will reach by 7:00 Pm and i went paid the bill around 4500/- and collected the bike. I collected my bike in a position it was full of dust, they haven't cleaned just collected the money and given bike keys to take and they left. I cleaned my bike there itself and went to home as I wear helmet I haven't noticed that the sound is still coming later i recognized and on the same day I got a call from service center for feedback, I explained the same thing to them they said that we will rectify it kindly bring the vehicle to showroom. As they called me and they assured that they will rectify it I went to give the bike today[protected] Mr.Arvind is speaking in such a way with attitude answers that they can't deliver my bike today as it will take 1 day time to check it again. Then I spoke with MD of "SRI UMA TVS" he assured that they will try to deliver today by evening 99%. Later I received a call from Mr. Arvind and now he is stating that there is few problems and need to check with bore to replace few spare parts for that I agreed and said to go on and deliver the bike, again he started the whole story can't deliver it today and again I need to pay Labour charges. I argued with him why I need to pay charges again as this is their problem they haven't cleared in first given point of time and due to their mistake why I need to pay extra. when I'am saying will take serious action on this, then his reply was what ever you want to do you can I did my job that's it. Is this is the way to behave with the customers I don't face this kind of worst experience with TVS. Hope they will sort out this issue.

Purchased TVS Wego from Priyanka Motors, Panvel, Navi mumbai, Raigad, Maharashtra on 09.11.2015. They charged onroad price, for that they Rs.58500/- (Rs. 53000/- for vehicle and Rs.5500/- for Insurance, registration, accessories and others. But they could not maintain their words. The Charges were including number plate and registration. Now they are telling that we will not print the number on the number plate. Second, on 10/12/2015 I have given my Wego for 1st Free servicing. Which is not upto the mark. Today i.e. on 11.12.2015, I got my vehicle, performance is not upto the mark. They charged me Rs.300/- for oil. The person Mr. Subhash, who used to issue cash memo, is very rough to customers. He had given me the cash memo of Rs. 300/- having half information about my vehicle. When I asked him to fillup properly, he replied, we donot have time to fill these columns. Whether these persons or Priyanka Motors are working as per the principles of TVS Motors? First principle, allure the customer, sale the goods and then make them miserable by rough behaviour. I donot think so. Please take stern action to maintain your goodwill. Thanks

It is brought to your knowledge that, I Binoy P bought a TVS Apache RTR-160 bike from Grace TVS Motors agency, Thana, Kannur, Kerala on 13 Dec 2012. I have ensured timely servicing of my bike as per your TVS manual. How ever, the bike is presently facing a major engine problem, i.e engine piston head is rugged and it has been declared unrepairable by mechanic. The servicing of the bike was done in November 2015 at that time KM of engine was 23000Km. I have approached to the TVS agency but the agency mechanic stated that the problem is due to non refilling of engine oil at the due time. On the contrary the bike has undergone all services on time and done by TVS agency only. The engine issue is only due to the poor servicing standard of TVS agency and for the same agency should be held responsible. This bad experience of mine will lead to a poor name of the company in the market and the same will not be suggested to any one by me. Keeping in view of the above, you are requested to approach the Grace TVS motors agency Thana, Kannur, Kerala at the earliest and clear the matter on priority. An early reply is awaited and in case of delay, the matter will be projected in consumer court.

I bought tvs wego on 20 oct.and its troubling me since start. 1)shockers were noisy 2)on the movement of handel it used to make noise 3)stops on way if slowed down 4)on heating up starts making an irritating voice 5)engine has a very very weird noise. I bought this vehicle so that I wont be troubled, but its more than worst than my old one if I have to run to workshop again and again. since the day of purchase I have visited the tvs workshop for 6 times. now I want replacement or my cashback

I have an issue reg :-throttle position sensor has stopped working .I gave the vehicle to the dealer for past 20 days, show room guys said sensor not in stock in india . They are giving suitable reason .Kindly resolve my issue .Waiting for ur reply vehicle number : py 01 ay 5221 date of purchase :[protected] model : apache rtr 150 fi dealer : chinnasamy tvs location : krishnagiri 635001

I am facing problem with TVS Jupiter vehicle from the day of purchase. The vehicle come with poor quality.. It's difficult for me to start my vehicle with self i cant even see the sign of battery in meter so i have to start with kick.. Everytime i ride the scooty when i take took a break on redlight or in jam it stopped.. and then i have to start with kick again. I already visited the service center after i purchase this scooty once and they switch the fuse in dicky..and after that scooty runs well for i guess 10days.. after 10 days again the problem so i decided to get a service of scooty at 700kms and again they check everything and the scooty runs well for like 7-10 days.. After that again same problem and i visited the service center again and they again check everything and change the fuse..and next day it happen again in the morning i am fed up now.. Its around 1 and a half month old..and i bought it with cash 55k..I dont have a Alternate.. I want a Replacement or a Refund from The company !! Is anyone here who tell me what can i do .. Should i report a Police complaint? You can contact me on [protected].

Hi, First of all i recommend not go for TVS Bikes. Not because quality issue, but totally worse service support. I will rate "ZERO" to service support & specially to TVS Matrix service Center at Mahim - Mumbai. My Silver color Jupiter bike is waiting for more than 02 weeks for replacement of damaged front mud guard. I use to call 3-4 times a day to service manger - Ajay Rane, but hopeless guy unable to given any update except next date. Hence i take up matter with company, with communications i understand spare available with their (Matrix Motor - Mira road) principle branch, which ideally service center suppose to do. Now when spare available with them, the don't have bandwidth to repair it. It's ridiculous... For sale they show you service support carrot & now it's over for them. I am frustrated why I purchase bike from TVS & it over, it's not a single bike i bought one more for my cousin brother. Sandesh Mayekar Mumbai Resident, [protected]

I am facing problem with TVS Jupiter vehicle battery from the day of purchase.

The vehicle come with poor quality of battery. It's difficult for me to start my vehicle with kick and sometimes with Choke everyday.

The company should resolve the problem as early as possible.

It is very very disappointing in customer experience with TVS motors in Bangalore near navarang circle BRIDGESTONE MOTORS prakash nagar Office contact number[protected], I can’t expect this type of very bad experience with your dealers, I giving my apache bike to get service in that show room on the date 19/11/2015 at the time 12pm when I get estimated time to service the bike is 20/11/2015 12pm & no one is calling from showroom to give estimate amount of service I called on 20/11/2015 on 3pm to that showroom the service engineer is telling we need more time to give the bike the bike . ok when I visited the showroom at the time of 5;30pm my bike is not get serviced & no one is not taking care of my bike no one is touch the bike of service provider to service the bike, when I calling and asking for update he is not responding correctly we don’t have some parts we are waiting for that & I am asking for my bike for tomorrow at the time of 21/11/2015 12pm for full service . he is asking till evening, he is telling I am not able to give bike with service for you on 21/11/2015 12pm if you are not agree you take your bike out now itself. * I want to know why this type bad service to giving to customer there is no time management in your service provider?. * Why should we need to purchase TVS bikes with yours in this type of service to us or customers? * For one bike service you want 3 days?. * There is other companies Honda & Hero or Bajaj is giving good service why u not giving?. * There is no time bar in service of bikes? * Why we need to wait for three days for an full service or i[censored] want 3 days to give an bike service are I think u need 6 months to prepare one bike. * Are you provide training to your dealers about how to improve the good customer experience with customers. * When your sales persons is selling the bike in good manner why you are not maintaining that in full journey of bike life. * Customers wants only good & speed of service, accuracy, service, maintenance & bike & more life right that’s only you are not giving to customers. * I strongly recommended to my friends & relatives that Please don’t purchase TVS bikes in future. * you are not giving value for customers time. I think this is enough for you to under my opinions to implement good things in your business. Regards Jagadeesh [protected]

I vaibhavi joshi have purchased Tvs jupiter on date : 18/07/2015 from city wide two wheelers, ahemdabad, Gujarat He delivered vehicle and promised me to give TVs's authorized receipt after RTO passing. He gradually complete insurance Policy and accessory of vehicle, but before RTO he passed away, shop remain closed.Manger and relative are saying that they don't have money and they don't know anything. Manager sunny : [protected] So I contact to TVs company and main dealer, they are not helping. My complain number on tvs support : 38800 Main dealer : Kataria TVS, Ahemdabad Contact number :[protected] Main dealer : I sold "10 vehicles" to city wide but he did not give my payment so i can't help until i get my payment. Company customer care : Gave me Territory manager number who is very rude and not helping me. He cut my phone when i said how can your dealer sold 10 vehicles without payment!! Their dealers can sell vehicles to some sub dealers first without taking payment, this people can sell vehicles to sub dealers without payment but we can't buy vehicle from there by giving full payment, if we do, then it is unauthorized...great company!!! No further updates from company. Con number : [protected] name of TM : Pravin singala I sent so many emails to service.support but they are not replying I can not use my vehicle as RTO passing is not done. I want service book, payment receipt, tool kit, RTO ref number. Ca you give me some email of your's so i can send you insurance copy which is in PDf format, received from company. Here i attached images of payment receipt. One Important point is all customers of city wide who bought vehicle of Honda they got all docs and everything. Thanking you in advance Vaibhavi joshi con : 0 [protected] E-mail : [protected]@gmail.com

I have purchased jupiter two wheeler before 1 month. Now after 10 days, horn is stop working so i put my vehicle in service and they make new horn.After 5 days, horn is stop to work.Also the speedometer is not working, pick up is not come, Brekewire is broken . So Many of the reason, I want to replace my jupiter vehicle..
Also dealer said that we are not to replace vehicle .

I have spend 59500 rupees for new jupiter so why i am suffer from this problem..

I request to justify me ..