TVS Motor Company Complaints & Reviews

I have purchased a TVS apache rtr 180 from our nearest TVS store. After 3 months I have faced many problems such as starting problem vibration problem gear shifting problem after that I had took my bike to the service centre but still problems remain like before. recently I have submit my damaged battery but they are not giving any clarification about return of the battery.

Below is the complain I have done to TVS Customer Care, but no response was given from their side. Please help me in this regards, as they are cheating to me, by charging various amount... Vinay Vishwakarma Oct 12 (8 days ago) to Service.Support Hi, This email has reference to the heartburn service received at your service center (Matrix TVS) in Mira Road. I had given my bike (TVS Apache RTR 160 - MH.04.FH.3359) for servicing on 26.09.2015, JOB ID 34142, also have informed all the problems related to the bike. I had clearly informed about all issues and specifically that when i start my bike there is white smoke coming from silencer. The engineer checked it himself and said that they will solve the problem. I got delivery of my bike on 27.09.2015 wherein all issues were solved however white smoke was still coming through the silencer. When I asked about the same they informed that this issue will resolve in 2-3 days. Total bill amount charged to me was Rs. 2668/- which I paid happily as I was glad to know that the issues have been taken care of. I started using my bike again but still white smoke was coming. When I checked the oil level I found that the level of the oil is decreasing at a high rate and in almost a week all oil got exhausted. I again gave my bike at the service station and they said there is engine problem which needs to be checked. I was shocked to hear this as I was now in a dilemma of what work was done in the first service and what did I pay for. Again I have been told that I will be charged for checking and also again have to pay for same issue. This shows that no work was done in my bike in the first service, still I was charged. With no option left, I have given my bike again for repair on 05.10.2015 hoping to get proper resolution this time. This clearly shows quality of after sales service by TVS. Untrained professionals, incompetent engineers, feeling is like giving bike for repair to local garage person. Very disappointing. NOW COMING ON TO THE MAIN ISSUE: I am not willing to pay again for the same issue when I had told it to the engineer and he said issue is resolved. If I had reported the issue in first instance then now why I have been given new estimate of Rs. 9000/- Kindly get this issue resolved.

Hi, My name is Saurabh. I live in Hyderabad. I have recently bought TVS Zest scooty from Susheel TVS, Kukatpally (Hyderabad). I am having really horrible experience with TVS Susheel Outlet. 1) On first service of my Scooter, I asked for Teflon Coating, Foot pad, and break setting however when I went to collect my vehicle next day, I oberved nothing apart from washing has been done. When I checked why my mentioned issues were not taken care then they had no answers and said we will do it next time. 2) In second month of purchase (sometime in August), my right side rear view mirror got broken. I went to Susheel TVS (both kondapur & Kukatpally outlets) and I was told that it is not in stock and we will arrange in couple of days. Since, then I am calling them twice in a week and visiting them once in 10 days but they are so shameless that they never called me and updated me on the issue. In my last discussion with Mr. Suresh from TVS Susheel (Head of spare parts - as told to me) on 1st Oct'15 promised me that we will definately arrange the Right side mirror (Red) by 4-5th Oct and will call you. But again I didn't got any call. I then called them today morning (12th Oct) so Mr. Suresh promised again to collect the part 6 in the evening and when my wife reached there they mentioned that we dont have it, please come tomorrow. I am now fed up of them and their attitude towards customer are really rude. Please take immediate action and please tell me who is going to compensate my time, money and torture I went through because of TVS shusshet worst service. Still my issue is not fixed. Saurabh [protected]

Sir, Am sending this complaint regarding my new 2015 model scorpio(KL-35-F-.it met an accident on 2015september.it had been taken to TVS motors mahindra service center in kottayam kerala.I had cleared all insurance papers ready.They havnt taken the vehicle till this date.The vehicle's glass had broken and water goes inside, the interiors are fully damaged.Vehicle is parked in an open area .In heavy rainfull the waters fully goes inside.Am facing a huge financial lose due to the irresponsible .They send me massage that the vehicle will be ready on 30septembe2015.Bt till this day they havent taken it for work.My new vehicle in a worst condition now.I will waiten i will wait for your reply for 2 more days, then i will move legally against ur company and the service center. Hope u would do need full.Am attaching photograph of the vehicle's nasty situation. order no-RO16k003898 my cell no-[protected] E.MAIL ID:[protected]@gmail.com thanking you yours faithfully, George kutty jose

Dear sir/mam, I am writing you this complaint after so many followups for R.C. Of my newly purchased Tvs APACHE RTR 160 Rd New engine no. OE4HF2827459 on date 06/09/2015 from TVS Brass city motors near majolica churaya Delhi Road, Moradabad Up. Almost 35days gone over but till date I have not received my registration Certificate /number. As I am facing the issues on daily basis while got checked by police on the high way's. But no one is listening to me. I have already submitted all the relevant documents for the same purpose. So it is requested to you to pls support in getting the R.C. Of my bike. Also as you know, it is the security issue also as I am not having any valid documentary proff of having the Bike. Regards Shailendra Singh Mobile 📱 [protected]

I have purchased new RTR 160 in TVS Approved Show room before 3 Months Back, on the time of purchase it self I was riding and checking the condition of bike, and I noticed that their is some wobbling(Front Wheel Jumping) issue with front wheel. So, I reported to service Centre on same place where I have purchased, they were explaining that due to insufficient of front wheel air this was happened-- so please fill air at any proper fuel station. I said ok, and next time I went to fuel station I checked the air condition was good but still the wobbling(Front Wheel Jumping) issue was their so maintained silent unto second service. At the time of second service I particularly mentioned the wobbling(Front Wheel Jumping) issue with service person and also mentioned in the entry sheet. after completion of service I came to take the bike but still it was not solved. Finally service came home ant took the bike for repair and till 4th day they have not returned the bike. Due to this Wobbling(Front Wheel Jumping) issue I am unable to drive for small distance also. so I have considered this as field issue and I thought to take this issue to TVS motor. Solution Required:- 1) If possible do Permanent Solution. 2) replace the Component for permanent Solution. 3) Else Change the Bike and replace with new bike. Note:- Their should be no temporary solution required for this issue. Show Room Place Details:- Laxmi TVS, No.14, Trunk Road, Karayanchavadi, Poonamalee, , Chennai, Tamil Nadu[protected] Service Place:- Same as above Bike Details:- Bike registration Number:- TN 12 6000. Model: Apache RTR 160 Yellow. Thanks & Regard's, Sundar. +91 [protected]

Manufact defect stop after 1.0km starting problam not starting easly stoping in running position and not starting purchase tvs jupiter in aug 2015 tvs compnay is very bad company mene kisi se rupees lekr ye scooter liya per compnay ne sabse bekar product de diya ye compnay logo ko loot rahi he kya to me is scooter ko aag laga du ya me apne aag laga lu

Dear Team, I purchased bike apache 160 rtr in last may 2015 without test drive because I already believe on tvs service. However, I am not satisfy with current bike. 2 times I have visited at your service center Binsar tvs babarpur and did not get positive response. My bike is giving vibration very much on speed 35- 55 constantly. I am very tired about this. At there executive told me that in this bike we have vibrate and no solution. Sometimes engine sound does not look good. I am not supposed to advise other person to buy this bike only for reason vibration. Kindly do the needful or let me know what I can do. My bike is under warranty only completed 4 months. Regards, Rakesh kumar

From
Abin manohar
Pongott (Ho)
Kottedath bazar
Elathur (Po)
Calicut
Phone no: [protected], [protected]
Email: pratheesh. [protected]@gmail.com
To
Tvs motors
Complaint section

Subject: complaint regarding my brand new bike apache rtr 180 cc

Sir
Owing to the bad experience with your machine so that iam one among your unsatisfied customer, i heard a lots of good reviews about this bike from my friends and well - wishers. And i too was really happy while looking at it inside the glasses and in the road. And now i own one, but the experience with this particular bike was really bad and i don’t have specific words to define that all. Am a person who takes care of the bike with full care. Before this i had used yamaha ybx which was my first bike which is still with me since 2000. Due to this and as a good customer and worried about my money and also your company’s reputation i do write this letter.
The problem started in the immediate first day itself, when they delivered the bike i was in happy mood and was ignorant to check whether they delivered the right product satisfying the quality that your company assures. But one of my friend with me who is very good in dealing with bike and who owns one from the launch itself and he who know the riding comforts of most of the bikes in the city, notified me about the rest (Corrosion) in the headlight stay. And i was stunned at looking at it. I had spent almost 90000 to own a brand new bike having a corroded part which was totally atrocious. This is not the one, and i noticed a somewhat hard scratch on the left side bottom of the petrol tank and also a scratch was there on its lock too and lock was difficult to close sometimes get struck, next was most of the screws (I meant the nuts and bolts) had loosened its shining and they are at the verge of corrosion, next is the problem with the chain and sprockets they were one sided, and the most danger problem which i faced after the first service is the handles are somewhat tight, one of my friend told me that there is some problem with its ballraisers, next problem is with the batteries this also arises after the first service and due to this i had faced almost a danger experience.And the all above listed problems had been clarified by your authorized service center by replacing each and every part but the problem with handles is still existing.

Now am totally fed up with all this, i bought this bike thinking of which will satisfy all my day to day travel needs without any interruptions for a minimum of 2 years. But within one month this all happens and don’t know what would happen in the feature, only god knows. But am totally hesitated with the experience with your product. I don’t know whether you will consider this letter as a genuine one or pave the way to trash, but as a customer who had spent each and every penny for each and every part of the bike expecting for a good machine it’s my right to send you this. And i hereby requesting you to do the necessary to resolve my probs. Iam expecting a replacement of the bike, which will be the most appropriate and satisfactory option for me.
As you will realize am highly dissatisfied with your product and i expect a replacement or refund of my money. Unless this is forthcoming i shall have to take matters a step further.
I bought this bike after a lots of thinking and instructions from my friends and i was damn sure at my decision, and i found out the that the problem is only with this particular product. But still am a lover of this bike so i hereby request you to do whatever required to clarify my complaint.

Details regarding the bike
Engine no and chasis number: oe6ff2130543 - md634ke65f2f28541
Year of manufacture : 2015
Cubic capacity : 180
Purchased date :[protected]
Showroom details abk motors
Kerala, kozhikode, near kanakalaya bank, nadakavu

Date:[protected]
Place: kozhikode

Hi, My bike is misfiring alot . When I went to service centre, engineer asked me to change fuel pump.But fuel pump is not available in service centre and I am chasing for the fuel pump since last year. Kindly help in getting my issue resolved . Company must have the service availability before launching the product. BR\\ Harsh Kumar [protected]

DEAR SIR, I HAVE PURCHASE A TVS APACHE 160 RTR FROM SHOWROOM IN M/S. AGRAWAL TVS HAVE GIVEN MY BIKE FOR SERVICE TIMES BUT HE HAS NOT DOING PROPERLY SERVICE OF BIKE, BIKE MILEAGE AND AVERAGE IS VERY POOR . BIKE CURRENT AVERAGE IS 35 KM AFTER SERVICE STEP WISE PROBLEM 1) MILEAGE AND AVERAGE IS VERY POOR . 2) BECK LIGHT NOT PROPERLY WORKING . WATER COMING IN BEK LIGHT RAIN TIME / WASHING TIME NO RESPONSE ON MY COMPLAINT.PLEASE TAKE ACTION & REMOVE MY COMPLAINT ALREADY REPORTED COMPLAINT IN DEALER NAME- M/S. AGRAWAL TVS IN RUDRAPUR PIN CODE 263153 IT IS VERY SHAMEFUL FOR ME TO CLAIM SUCH COMPLAINT AGAINST A COMPANY LIKE TVS MOTORS ... PLEASE RECTIFY MY BIKE ISSUE. VEHICLE DETAILS. 1. VEHICLE NAME- TVS APACHE 2. REGISTRATION NUMBER- UK06AE6622 3. VEHICLE OWNER- MANJOOR ALI 4. MOBILE NUMBER[protected] 5. SHOWROOM NAME- M/S. AGRAWAL TVS ANY SUPPORT ASK. Thanks & Regards SHAHANUR (Representative Engineer ) Engine and gearbox customer support north india Contact No - [protected] Contact No - [protected] :[protected]@gmail.com : shahanur.[protected]@outlook.com Ashok Leyland Ltd Plot no 1, Sector 12 IIE Pantnagar

I am Rakesh adlakha from faridabad. I purchase tvs king three wheeler 8 months before and all the services on timely basis with service records. Now the company agent says the engine is cease and no warranty of engine. So please help on this Rakesh adlakha Mobile no [protected]

19/09/2015 Respected, Sir, I am suman Nandi lives at Burdwan, I am Bye a TVS Apache RTR 180 on 28/08/2015, But I am Infrom to you this bike backside Bearing & Vizor manufacturing diffect, then I am Contact to Showroom, But Showroom Manager No-Cooperative this matter, He speak to me material change bill pay to me, But why I am pay?New bike is warranty period.I am purchase to bike as on 28/08/15.My bike last 4 days Deposited to show room, &No work, no call me, I am contact to TVS Toll free Number, He has given to another number, but any person no-cooperate this matter Please help this matter urgently. Thanks&Regards, Suman Nandi [protected]

I am purchase tvs phonix 125 throght HDFC FININCE dealer name is konwar agencies sivasagar, assam But remot contoler is not handover me... Purchas date : 03/08/2015 Enginge no: FF4FF1014389 Chasis no: MD625SF41F1F29228 Key no : 2058 Konwar agencies purchas bill sl no : 10178 My name : pankaj protim borah Mobile no: [protected]

Sir mene[protected] ko apache 180 bike li he white color ki he jiska color faid ho gaya he me service center bhi le gaya lekin mujhe unhone 3 baar chakkar lagwaya waha koi sunway nahi ho rahi. pleas meri bike ki body change karwao nahi to me consumer court complain ja raha hu me 1 week aur wait karunga

I have purchased one Tvs jupiter es from your showroom OM Tvs (Shaheen bagh, Jamia nagar, New Delhi). They have charged me 55375 rupees. They have charge me 47939 Rs ex showroom price. 625 Rs for LH & RH Mirror. 1100 Rs Transportation charges. 540 Rs for Helmet 350 Rs Extended warranty 2937 Rs for Road tax 200 Rs For RC Card 1615 Rs for insurance 69 Rs for nuber plate. Total 55375/- I have visited TVS motirs diffrent braches and found that they are also charging the same. They have set the monopoly to cheat the public. They have cheated me around 3000. They are cheating all around delhi what i found in my finding. Please take appropriate action to set an example so in future no showroom break the trust and loyality policy of automobile industry. and also please help me to get back my cheated money. Many Thanks Ghulam Rabbani

I hv a question for tvs company coorporate members that thay hv ever checked there service center are they doing proper service or nt u will nt find any of your customer who say that your service is brealeant my father was totaly right he suggest me dont purchase tvs bike but i goes with the looks of rtr now i m facing the regular problem i went 5 time in your service centre for same problem n they charge whatever they want without checking the things. in my bike there is some leakage of engine from the engine n your staff seige my engine from outside no body check where the prblm is. what the hell is going on bakwas tvs . i[censored] cant make the relations with customer then lock this company n do something else there is some limits... n tht u olready cross

Respect Sir, With most respectfully I my self PRATEEK SHARMA purchased a new TVS Apache bike (160 cc Black colour ) from New Bala Ji motors ajency shyam nagar kanpur. But day before yesterday I get in accident and my bike is badly damage with visor and headlight. An i have insurance of NEW INDIA INSURANCE LIMITED . In condition of claim ajency is asking for 10 days duration . And let me tell you i have two bikes hero"s company with this more and when i claim for that it take hardly a day for it.Please tel me the reason 10 days duration . I am requesting you please solve the problem as soon as possible. . Regards, Prateek Sharma EWS-7/8 Gangapur Yashoda Nagar kanpur. Mob No.[protected]

I have purchased a Apache RTR 160(Gray Color)bike from B.R automobile, authorized TVS dealer, Pataudi dist Gurgaon on 2/Jan/2015, engine number-2688749, chassis number-N08097. I had an accident on 2/May/2015 and went to the showroom on 4/May/2015. Then they repaired my bike and charged the fee against Bharti AXA insurance, policy- S3108929. In the invoice they charged for the new fuel tank, but in actual they just repaired(Dent-Paint) and at present i have some issue with the fuel & color is also fading up of fuel tank and visor. So i went to the dealer and they are asking for the payment again for it, once they have charged for the new one then why they didn't used new part instead of damaged part. If they was used the new part then these problem couldn't be occur... also they no ethic to talk. So kindly request you to do the needful and take some prompt action.

I have purchased a TVS Scooty Zest110 on 19.10.2014. from Paul Motorcycles, 39 K.G.R Path(S), Lenin Sarani West(Gandhi More), P.O. Kanchrapara. P.S. Bizpur, Dist. 24 Pgs(N), 743145, W.B. The Vehicle No. is WB90A-0513. Chasis No. MD626CG4XE2G01974 and Engine No. CG4GE2011908. After approximately six months of purchase the self starter stopped working. Immediately I rushed to the dealer to fix up the problem. The dealer/service centre suggested me to replace the battery (AMCO AB5LB). However the dealer helped me to replace the battery with a new one which is fitted on 02.08.2015. Still after one week the self starting problem started again and at the same time the volume of horn started decreasing, indicator lamp not working and finally the scotty stopped running in a busy road which might cause a fatal accident. Immediately I contacted the service center again. The service center personnel told me that they have contacted with service engineer and the engineer advised to change TCI, regulator etc. But even after changing the items ( as per service center ) the problem remained same. How long I will be embarrassed after purchasing the scooty from your company. I hope you will be sincere enough to fix up the problem as early as possible to ensure customer satisfaction as well as good will of the company other wise I will forced to approach electronic media and leading newspapers for wide circulation regarding embarrassment of a customer.