TVS Motor Company Complaints & Reviews

19/09/2015 Respected, Sir, I am suman Nandi lives at Burdwan, I am Bye a TVS Apache RTR 180 on 28/08/2015, But I am Infrom to you this bike backside Bearing & Vizor manufacturing diffect, then I am Contact to Showroom, But Showroom Manager No-Cooperative this matter, He speak to me material change bill pay to me, But why I am pay?New bike is warranty period.I am purchase to bike as on 28/08/15.My bike last 4 days Deposited to show room, &No work, no call me, I am contact to TVS Toll free Number, He has given to another number, but any person no-cooperate this matter Please help this matter urgently. Thanks&Regards, Suman Nandi [protected]

I am purchase tvs phonix 125 throght HDFC FININCE dealer name is konwar agencies sivasagar, assam But remot contoler is not handover me... Purchas date : 03/08/2015 Enginge no: FF4FF1014389 Chasis no: MD625SF41F1F29228 Key no : 2058 Konwar agencies purchas bill sl no : 10178 My name : pankaj protim borah Mobile no: [protected]

Sir mene[protected] ko apache 180 bike li he white color ki he jiska color faid ho gaya he me service center bhi le gaya lekin mujhe unhone 3 baar chakkar lagwaya waha koi sunway nahi ho rahi. pleas meri bike ki body change karwao nahi to me consumer court complain ja raha hu me 1 week aur wait karunga

I have purchased one Tvs jupiter es from your showroom OM Tvs (Shaheen bagh, Jamia nagar, New Delhi). They have charged me 55375 rupees. They have charge me 47939 Rs ex showroom price. 625 Rs for LH & RH Mirror. 1100 Rs Transportation charges. 540 Rs for Helmet 350 Rs Extended warranty 2937 Rs for Road tax 200 Rs For RC Card 1615 Rs for insurance 69 Rs for nuber plate. Total 55375/- I have visited TVS motirs diffrent braches and found that they are also charging the same. They have set the monopoly to cheat the public. They have cheated me around 3000. They are cheating all around delhi what i found in my finding. Please take appropriate action to set an example so in future no showroom break the trust and loyality policy of automobile industry. and also please help me to get back my cheated money. Many Thanks Ghulam Rabbani

I hv a question for tvs company coorporate members that thay hv ever checked there service center are they doing proper service or nt u will nt find any of your customer who say that your service is brealeant my father was totaly right he suggest me dont purchase tvs bike but i goes with the looks of rtr now i m facing the regular problem i went 5 time in your service centre for same problem n they charge whatever they want without checking...

Myself francis from Hyderabad trimulgherry I own TVs Jupiter bike it as a problem.. While driving it stop in road I met two accident.. Because of this problem.. I went to dealer he say its not our problem he done good service so I asked him where and whom shall I complaint he said TVs guys our responsible.. And I complained to them they did they again did servicing still the problem is there so I asked TVs guys on whom shall I file case against...

Respect Sir, With most respectfully I my self PRATEEK SHARMA purchased a new TVS Apache bike (160 cc Black colour ) from New Bala Ji motors ajency shyam nagar kanpur. But day before yesterday I get in accident and my bike is badly damage with visor and headlight. An i have insurance of NEW INDIA INSURANCE LIMITED . In condition of claim ajency is asking for 10 days duration . And let me tell you i have two bikes hero"s company with this more and when i claim for that it take hardly a day for it.Please tel me the reason 10 days duration . I am requesting you please solve the problem as soon as possible. . Regards, Prateek Sharma EWS-7/8 Gangapur Yashoda Nagar kanpur. Mob No.[protected]

I have purchased a Apache RTR 160(Gray Color)bike from B.R automobile, authorized TVS dealer, Pataudi dist Gurgaon on 2/Jan/2015, engine number-2688749, chassis number-N08097. I had an accident on 2/May/2015 and went to the showroom on 4/May/2015. Then they repaired my bike and charged the fee against Bharti AXA insurance, policy- S3108929. In the invoice they charged for the new fuel tank, but in actual they just repaired(Dent-Paint) and at present i have some issue with the fuel & color is also fading up of fuel tank and visor. So i went to the dealer and they are asking for the payment again for it, once they have charged for the new one then why they didn't used new part instead of damaged part. If they was used the new part then these problem couldn't be occur... also they no ethic to talk. So kindly request you to do the needful and take some prompt action.

I have purchased a TVS Scooty Zest110 on 19.10.2014. from Paul Motorcycles, 39 K.G.R Path(S), Lenin Sarani West(Gandhi More), P.O. Kanchrapara. P.S. Bizpur, Dist. 24 Pgs(N), 743145, W.B. The Vehicle No. is WB90A-0513. Chasis No. MD626CG4XE2G01974 and Engine No. CG4GE2011908. After approximately six months of purchase the self starter stopped working. Immediately I rushed to the dealer to fix up the problem. The dealer/service centre suggested me to replace the battery (AMCO AB5LB). However the dealer helped me to replace the battery with a new one which is fitted on 02.08.2015. Still after one week the self starting problem started again and at the same time the volume of horn started decreasing, indicator lamp not working and finally the scotty stopped running in a busy road which might cause a fatal accident. Immediately I contacted the service center again. The service center personnel told me that they have contacted with service engineer and the engineer advised to change TCI, regulator etc. But even after changing the items ( as per service center ) the problem remained same. How long I will be embarrassed after purchasing the scooty from your company. I hope you will be sincere enough to fix up the problem as early as possible to ensure customer satisfaction as well as good will of the company other wise I will forced to approach electronic media and leading newspapers for wide circulation regarding embarrassment of a customer.

Hi I purchased TVS scooter from your authorized dealer in Sahibabad “Dhamiza” on 14 July 2015. At that time they charged me for the insurance policy for the vehicle and now it’s being more than 5 month I have not received any insurance letter either from the insurance company or from your dealer. I contacted them multiple times but only I am getting is the assurance nothing else. Every time when I complaint about this they ask me one or the other thing but no action taken till now and after multiple fake call back promises no call till now. And even at the time of purchase of the vehicle they informed me that sir we will provide you 5-6 free service and they didn’t informed me that only the labor charge is free not the servicing. I doubly checked at that are you sure I will get the free service they said yes. They never bothered to provide me the correct information. And at the time of servicing they charged me Rs 600. This is not fare because you provided me the incorrect information. I feel like cheated by your company. Being a big brand in the market I never expected this from your company. Like to know that till next date of insurance renewal I will get my papers or not. Being a loyal company, which I have faced till now I do not expect anything from you. Please provide me my papers so that I will not be charged chalan by traffic police. I AM GOING TO POST THIS ON SOCIAL MEDIA ALSO SO THAT REST OF THE PEOPLE WILL ALSO KNOW THAT HOW QUICK AND GENUINE SERVICE YOU PROVIDE TO YOUR CUSTOMER. my id [protected]@gmail.com

I am Mithilesh Purchased TVS JIVE in 2010 August. In 2013 I got a problem in Engine. I spent 11 thousand once again to correct it. Now I got problem in Magnetic coil. from last 8 days my bike is in Servicing center. Still not my problem resolved. Oil Indicator meter is very-2 bad. I request people to stop buying TVS bike it self. Once you buy getting support from them is very-2 difficult. Service quality is very bad.

I am Mithilesh Kumar, I have given my TVS JIVE for Servicing since 03/09/2015. I have reported problem with Head Lamp not working. Now they are saying Magnetic Coil need to be repair. Now Since then they are not getting required Parts for Replacement. During selling time they will tell bike and company every thing is number one. Service also very good. Now I am facing problem.If company is not supporting with spare parts as per Rule then they have to take back all the old bike. or provide some solution for it. I am very- very upset. Kindly provide me some solution. Thanks & Regards, Mithilesh Kumar

My name is Ajit Kumar, I have purchased a star city + 100 CC new bike vehicle no. UP 14 -8179 from GS Motors, Kirana Mandi, Ghaziabad on 22.03.2015 but till now mileage is given only 40-45. They are saying that after second service mileage given 65-70 approx. Since i have got third service done on 27.07.2015 & two time road test of my bike through agency given mileage only 50 but still given same mileage (40-45) and there are some problems of like engine heat & back tyre tight also since starting but problem has not being sort out till now like Road Clearance is low due to which there is a cracking sound. what will be do now i am not satisfied & very upset. please take necessary action and resolve my problem. Name Ajit Kumar Mob. No. [protected]

I bought tvs jupiter just 20 days ago and from day 1 i m facing the problem of minor obbling while driving the scooter and also it shuts down while driving. this defect may cause serious accidents. even i had a close encounter with accident. i briefed my problem to dealer here at Surat from where I bought it frequently on phone as well as in person. They had replied that, due to meg wheel type provision in this bike you are facing such issue of obbling. But this is purely illogical reply. I just request to replace both of the wheels with newer one or proper rectification asap. Also they are asking me to wait for 1st service to redress this issue which is at all not acceptable. I requested the dealer to resolve my problem and also request the concerned authority to take correct action in this regard... my email address is : [protected]@yahoo.co.in Contact : [protected]

1) I have purchased TVS Jupiter on 07/04/2015 in Matrix Motors, Thavarekere Main Road, Bangalore( Invoice No:6). Chassis No: MD626BG46FIB57672. I have submitted the proper documents while buying the tvs jupiter but showroom people have given documents of another person to the RTO Office because of which I have not yet got Registration Card. But the question is on what basis they have given Number as KA01-HJ-9962. Now when I have contacted show room about this they are asking for money again to process the documents. First of all I was expecting apology from the show room but instead they are asking money.. which is very rude.. show room people made a mistake but why I should pay the money. If vehicle number gets changed then showroom responsibility to give me new IND number plate( for which again they will ask money ). 2) I have driven the tvs jupiter in bangalore good condition road for about only 1500 kms but tvs jupiter petrol cap has come out.( I had told during purchase itself that cap is not in good condition but they convinced me that it won't create problem ), but now show room is telling they don't have stock of petrol cap, I have been following up for petrol cap past 15-20 days but they are telling no stock and it will come in one or two days. I am worried because in bangalore it is raining every day water will definitely enter into vehicle and create bigger problems. Now I don't why did I purchase this vehicle from TVS. Thanks for the very nice experience. Regards, Sukruth Grandhi [protected]@gmai.com [protected]

I bought tvs jupiter 2 months ago and from day 1 i m facing the problem in starting my scooter. and it also shuts down while driving. this defect may cause serious accidents. even i had a close encounter with accident. i briefed my problem to om tvs motors when i took my scooter for 1 service but still facing the same problem. even i requested the dealer to resolve my problem but there is been no response from them as well. i request the concerned authority to take correct action in this regard.

IMr. M B MATE, (Mobile No-[protected]) have purchased Two Wheeler TVS JUPITER from Shivam TVS Showroom, Savedi Road, Ahmednagar, Maharashtra-414003 on 15 Aug 2015. On 17 Aug 2015 at the time of RTO Registration of my vehicle I observed my vehicle and found that surface where the Engine Number is marked is grinded and near that area some hair size crack was there. I have shown this problem to SHIVAM TVS showroom on 17 Aug 2015 and they told me that this is minor problem due access molding the surface may be grinded. but i wanted written clarification regarding this issue but the owner denied.i want perfect resolvement of my problem or Replace/ Refund of my vehicle. i have called to TVS motors helpline and also send email regarding this but i have not receive reply from TVS MOTOR. please help me

Dear Team, I have purchased STAR CITY + reg no. {AP05DA 6254 }on 19th February 2015 {This year} at SWOBHAGYA AUTOMOBILES, KAKINADA and although my bike is still fine, the digital meter showed improper performance and suspecting it must be a manufacturing defect, i mentioned this to the mechanic during my 1st Service and since he kept on making excuses, i contacted Manager and he seemed to cooperate at the beginning but the problem continued to exist. They asked me to wait for the month's end and they assured me that if their Dean {who Will visit every month's end} found complaint, they would replace it with new one. The day finally arrived a guy named "Govind Raj" inspected mine and suggested to change fuel guages and despite me saying that they did that the previous time, they changed and it still didn't work, he on his way out told manager in front of me to take good care of me and to replace the meter if the problem existed and he requested to wait for a couple of days so to make sure that the meter was displaying perfectly and it did not. From that day on, when ever i find free time, i would visit Service Center, and the manager would give me some insane excuses and vexed i was, i lost my temper and threatened to sue them and the other guy {seemed Manager} lodged entire unit of Digital meter in front of me and requested me to wait for 7 - 10 Days Maximum and i was disappointed as they did not contact me even after 10 Days and with frustration, i went to them and they looked at my order number and they said that my order was in "Withheld". I contacted MR.SHARIF {The owner} for the first time and he was the only person who seemed to cooperate with me and since i had to explain everything about what happened in front of Manager, he asked me to come next day by 9am and he would replace it immediately. I arrived by 10:30am and i was shocked by the manager's excuse this time. He even said that the customers are supposed to come half an hour early before the given time by them and this time too i did not return home with satisfying results. He even said that he doesn't mind and asked me to go ahead if i want to take legal action. I felt ashamed and returned home disappointed once again. They placed order at first and this time, their solution was they started working on my old meter taking suggestions on phones even though they showed me a bill with my request no. on it. To ensure that this meter got fixed they wanted to test it and in order to do so, my bike's fuel needed to be full and having no choice and expecting impossible to happen, i borrowed 500rupees from my friend who was present this whole time and right after filling fuel, my problem showed perfectly, the meter didn't indicate a single rise even though the tank was completely full and about to explode but they still worked on my old meter and they finally said it got fixed. I was speechless and i only wrote that report as my friends insisted that i had to continue with their services for the next 5 years. 2)Right after my second service, the technician took me for a test drive to note my mileage and in this process he took tubes or something and we both tested and the very next day, my bike didn't start in the middle of nowhere and i was left helplessly as it was morning and i didn't bring any money or even my mobile phone and this happened right after my 2nd free Service. I also mentioned to Customer Care of TVS on my 2nd Review. since i wasn't getting any respect there, i contacted MR.SHARIF once again and mentioned about the mental torture i had experienced the other day and requested him to help me get out of their care and to ensure me to a nearest Service center and i also said that i don't mind to travel 20 kms for the nearest TVS Service Center. He took me to his cabin and spoke fondly and since he asked me for one last chance and seemed sincere, even though, i thought, it was a waste of time, i accepted his proposal. I still didn't receive any call from them and so i called them at 7pm{closing time}and the manager spoke to me and said that they kept my bike in observation and will probably be fixed by next day's evening. They called me the next day and when i asked if it got fixed they said that the digital meter case needs to be changed and that i had to come there to speak. I went there with my friend and they fixed a demo bikes meter and asked me to check it. I went the next day to their office and requested for MR.SHARIF and since he was not feeling well, i spoke with the next guy and talking with him, i felt so sorry for my decision to buy this particular bike at this particular Service center. I didn't receive my extended 5 years warrenty still. I only came to know about this, when they asked me to show warrenty. I mean there is no receipt that i paid for insurance, Registration, Extended Warrenty, all i had was the price 56, 400/- My Resolution would be to show me a way to get out of this insane service center and to help me switch to another show room who treats their customers with respect and doesn't say that their firm will be fine even if i didn't purchase with them. My verdict is " I will still buy another TVS STAR CITY PLUS but continuing with Sowbhagya TVS Service Center - are you kidding.. I do not care for the extended warrenty as i am sure how its going to end if something actually happened to my bike couple of years later too and i am not willing to take the chance as last night they changed my meter to old meter on my request as i showed no interest on using a third hand meter after paying them in cash. I had to wait 2 and half hours for them to fix my old meter and finally after they changed the meter and on my way home the head lights stopped working. I had to call the mechanic again and return back to that service center with no light at all. i used to look and laugh at people who faced this problem and this time i know how they felt and all thanks to sowbhagya. Please resolute me by kicking me out of their Service and hand me to someone as mentioned above. Please note that i am not a mechanic and if they installed a demo meter and asked me to check, i am sorry. Shouldn't they asked for the expert's assistance, if they couldn't find the fault. I couldn't sleep because of these reasons as i trusted TVS Warrenty and bought right away even without consulting a mechanic, before buying this vehicle, as they said pay once and stay unworried for the next 5 years and its our 5 year guarentee. I think it will be a Miracle if this warrenty works for even one customer.

I have purchased a tvs (jupiter) on 19th july 2015.. In the name of (shivam gupta) from your showroom (a.K.Automobile) - swaran cinema road delhi-110051 after availing first free service from your 'tvs service center' on 19th august 2015(kanti nagar) colour of my tvs jupiter "got faided" colour of my tvs jupiter is 'silver' after getting wash colour got 'faided' so, please take necessary actions against this as early as possible by any means.. Or replace my tvs jupiter . Because it's a manufacturing default so replace it... My contract no is : [protected] shivam gupta [protected] [protected]

Dear sir i hv purchased TVS JUPITER from ASHWA MOTORS ring rd BANASHANKARI on 27 / 6 / 2015. i hv done 2 services in the same showroom. what i hv noticed is that an HUMMING NOISE is coming. when i checked with the service person they hv changed the BUSH OIL SEALS AND SERVICED the clutch. but still the HUMMING NOISE is there. which is more irritating while RIDING. can u please help me out in this regard. so that i use the vehicle hasstle free. even service ppl are telling it is common in jupiter. idont know how for it is true. so kindly help me out in this regard.