Since last 4 months i am facing various issues and bad condition on my bike. I visited to their service center many times for these issues, but they could not fix it. I complaint and mail to them related this, but still problem is increasing and they could not find any solution. Service center kept my bike so many times with them for checking and repairing but all vain. Last time when i went to service center, they said its all done, and all problems are fixed now. But next day on wards same problem occurred. Then i informed to them, service center manager said, he will send one mechanic to my location for checking, but till date not a single guy came, also after this call no body follow up.
I am fed up from TVS now, lots of problems i am facing, but not a single solution they are giving.
Kindly help me out.
Regards
Ashutosh Verma
Oct 11, 2018
Complaint marked as Resolved I visited their Faridabad workshop. There Satya, workshop manager checked my bike and sugeest me to go to Okhla workshop as parts was not available at Faridabad workshop. Also he ensured me for best service and he called Mr.Pankaj, manager at Okhla's service centre and told which part has to be changed in my bike. But Pankaj asked then if i will pay by cash (as he was may be thinking i will use my complain against this and will demand for free repairing, but i paid all the amount without asking a single penny discount . but this is really so unfair question asked by a manager.). Day before yesterday i went to Okhla centre and called Pankaj, manager at Okhla service centre. He told that meet Mr. Sandeep as he was busy in some meeting. It was around 1.00 p.m and i handed over my bike to Mr. Sandeep. He then told that i have to wait as lunch time was about to start. So i waited. When their mechanic Amit checked my bike i explained him about all the problems i am facing. He listened and said dont woory i will take care. At the end of day around 6 p.m. he foxed all the problems i was facing sonce past 5 months. He changed some of parts. I was satisfy with his service. It really appreciated. I left by 7 p m from their service centre but till then their service manager Pankaj not came to me even for a single time to met me or to check mechanic that what is he doing for resolving my issue. It is very bad and shamwdul and un professional behaviour by a Manager that too in auch a big organisation.
Overall happy .
TVS Motor Company customer support has been notified about the posted complaint.
Apologies for the unpleasant experience and the inconvenience caused. We have made a note of the details and will get back to you with an update.
Regards,
ICICI Lombard General Insurance.